Follett Care Ltd in West Sussex | 2 Care Homes

Review of
Tripletrees Residential Care Home
from Georgina L (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

From the very beginning, we were impressed by the warm and welcoming atmosphere of the home, and this has only deepened over time as we've witnessed the exceptional dedication of the staff.

The carers are not only highly professional but also genuinely compassionate and attentive. They have taken

the time to get to know my mum personally-her preferences, routines, and what makes her feel most comfortable. It's clear that she feels safe, respected, and valued, which has made a tremendous difference to her overall well-being and happiness.

Communication has also been excellent. We are always kept informed about her health, daily activities, and any changes in her care plan. It gives us great peace of mind knowing she is in such capable and caring hands.

The home itself is clean, well-maintained, and thoughtfully arranged to provide both safety and comfort.

Triple Trees has made what could have been a very difficult transition feel smooth and reassuring.

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Review of
Tripletrees Residential Care Home
from D C (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Couldn't be happier with Tripletrees Residential Care Home. Mum has been here for a while now and with the staff being so caring and friendly, is seemingly very happy here. It's always clean and tidy when I'm there and the staff regularly arrange activities for the residents, both onsite as well as

taking them out together. Communication with the families is also excellent, with regular updates provided to us around the goings on at the care home that week if I'm unable to visit, as well as regular updates being provided following weekly GP visits or calls.
Would highly recommend Tripletrees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you D for your thoughtful and generous review, it's greatly appreciated and it's truly humbling to hear such high praise for Tripletrees. As you have mentioned at the heart of everything we do is a commitment to providing a compassionate, dignified environment where residents receive not only expert care but the respect and warmth they deserve. Your kind recognition of all our dedicated staff, who are the very backbone of the home, is a testament to their unwavering professionalism and commitment to the highest standards of care. It's reassuring to know that our efforts resonate so strongly with you and your family, thank you for noticing the home's standard of cleanliness. We are honoured to be entrusted with your loved mum's care and will continue to maintain the excellent communication, activities and care standards you have so rightly highlighted. Tripletrees is a true home for our residents and their families. Thank you for your trust and high recommendation for us.

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Review of
Tripletrees Residential Care Home
from Graham C (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

I didn't realise how good a care home could be but after the experience with her previous home it's made me realise this is how a care home should be run. Always in communication with us with health updates and pictures and film of the things they do for all the residents. Mum is happy and content plus

I'm told by mum the foods good. What more could a family want for their mum.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your kind words and glowing review. It's truly heartening to hear that your mother is receiving the care and attention she deserves and that our team's dedication is making a meaningful difference. Sorry about your difficult experience in Mum's previous care home. We strive to create an environment where warmth with excellent communication, respect and compassion are at the core of everything we do. It's wonderful to know that Mum feels at home with us and she enjoys her food. Our staff take immense pride in providing the highest standards of care and your feedback validates their efforts. It's an honour to be trusted with your mother's care and we'll continue to ensure she receives the very best. Thank you once again for your thoughtful review and for choosing Tripletrees. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Tripletrees Residential Care Home
from Shireen H (Niece of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

We are so pleased our family member is cared for at this lovely care home. My aunt has been at the care home since 2018 and has received the best possible care here. The staff is absolutely fantastic. They are very caring and know my aunt really well. They practice a very holistic approach to care planning.
I

can see my aunt feels safe and very well looked after here. The staff communicate with us really well with regards to all aspects of her care regularly via messages, phone calls as well as when we visit. There are lots of fun activities planned for the residents and we are sent photos and videos of these on a regular basis. Outcomes of all professional visits are also communicated to us as and when they occur.
Regular review meetings are held with the residents and families and the staff strive to explore and implement any area of improvement that can be identified. This is followed up by actions.
Thank you so much to Triple Trees as we know our loved one is in very safe hands.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for taking your valuable time to share your fantastic review about Tripletrees. We're pleased to hear your thoughts on our facilities, staff and the level of care and support provided. Glad that you and your family enjoy your visits to us. Creating a pleasant and welcoming environment for our residents and their families is our top priority and we're glad to know our efforts are making a positive impact. Our dedicated staff are committed to providing exceptional care, ensuring that every residents and their family feels valued and supported. We take pride in the relationships we build and strive to exceed expectations at every turn. If you have any suggestions or ideas to enhance your experience further, please feel free to share. We look forward to your next visit and to continuing to provide the outstanding service that Tripletrees is known for! Warm regards

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Review of
Tripletrees Residential Care Home
from Sue M (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

I visited a number of care homes when looking for somewhere for my father and when so arrived at Tripletrees, and was waiting to be let in, I could hear music and laughter which was so refreshing!
My father has now been a resident for 2 months and he is starting to settle in. The staff have been incredibly

kind, patient and supportive both towards my father but also myself and my mother as we adjust to him being there. The staff send very regular updates which is really reassuring especially during the early days of settling in. They are always warm and welcoming when we visit and it seems a home from home.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your lovely review about Tripletrees. We're delighted to hear that you feel well cared for by your father and appreciate our kind staff. We take great pride in providing exceptional care and your kind words about our staff being "incredibly kind, patient and supportive" mean the world to us. We are honored that you chose Tripletrees for your dad's care and we're thrilled our staff and facilities met your expectations. At Tripletrees, we prioritise dignity and compassion in every interaction. Our care team is dedicated to treating residents with respect, ensuring they feel valued and cherished. The personal connections our staff build through thoughtful gestures, active listening and genuine companionship are what set us apart. We're delighted you appreciated our welcoming environment and you felt it home to home. Your recommendation means a great deal to us and we're grateful for your trust and we will continue to provide the highest standard of care.

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Review of
Tripletrees Residential Care Home
from N C (Son of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

The staff are excellent and very helpful, I only visited once but very well kept and spotless.
They have different things to do with exercise and they do an excursion to the beach in the local town.
Can not praise them enough and via text, they send photos and videos and also messages.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for taking the time to leave us this wonderful 5-star review! We're delighted to hear that your mum received dignified and caring treatment during her brief stay with us. Providing exceptional care and ensuring the comfort and well-being of our residents, no matter the duration of their stay is always our top priority. We appreciate your kind words and hope to welcome your mum back should the need arise in the future. Thank you again for trusting us with her care!

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Review of
Tripletrees Residential Care Home
from S H (Daughter of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

I am delighted with the care that my Mum is receiving at Triple Trees.
I moved my Mum from a previous care setting, the positive changes to my Mum's overall well-being, are very obvious. My mum is very contented, she enjoys joining in with the daily activities, and is able to maintain a level of independence.

Residents are at peace, and enjoy daily tasks, activities and occasional day trips. Great communication between the care home and myself, which gives me peace of mind.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for this incredibly positive review. We are so pleased that your mum has settled so well at Tripletrees, and I will make sure the entire team know how grateful you are for their efforts!

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Review of
Tripletrees Residential Care Home
from Gary H (Son of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

After moving Mum to Tripletrees Care Home from another nearby home, the transformation in Mum was immense. They recognised her needs immediately and treated her with respect and dignity. Two words stick out for me, Care which they certainly do and Home, which they truly do provide. The manager and the

whole team do a great job. Communication through the family social media group gives excellent up-to-date information, on health issues, doctor visits and daily activities. I cannot speak highly enough of Tripletrees in respect of Mum's care. You can of course find slightly more salubrious facilities elsewhere but you certainly won't find better care than that provided by Tripletrees Care Home. You feel the ambience of warmth and kindness as soon as you walk through the door. Would happily recommend Tripletrees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much dear Gary for sharing your great experience with Tripletrees. We truly understand how difficult the decision was to move your mum from another care home to us and we're grateful for the trust you've placed in Tripletrees and we have proved it. It warms our hearts to hear that you feel the care provided is exceptional with respect and dignity, and that the staff has made your mum feel like a family when she was with us. Sorry for your recent loss of your mum. We appreciate your kind words about our whole team for the great job, we're honoured to be part of making communication very successful via app and getting necessary GP advice and sending activities updates. Your recommendation means a lot to us. Also, I cannot be more grateful or thankful to all our staff for this review. Thank you again for your kind words and for entrusting us with your mother's care.

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Review of
Tripletrees Residential Care Home
from Nadia P (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

All the staff are very friendly. They regularly update me when the doctor has visited so I'm confident my father's health needs are being met. I receive photos and videos of trips and activities my father takes part in, this is really appreciated as I don't live nearby.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Nadia, thank you so much for giving your wonderful 5-star review! We are delighted to hear that you find Tripletrees to be a lovely care home for your dad and that he is very settled here. Our team works tirelessly to ensure all our residents feel comfortable and homely, and it's fantastic to know their hard work is appreciated. We're also pleased to hear that you enjoy our entertainment offerings and communications. Providing nutritious meals and engaging activities are key components of our care, and your positive feedback encourages us to keep striving for excellence. Thank you once again for trusting us to look after your dad at Tripletrees.

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Review of
Tripletrees Residential Care Home
from Pamela H (Stepdaughter of Resident) published on 12 August 2024

Submitted via Website • Report

Overall Experience

My stepmother has been a resident since May this year and has settled into their care extremely well.
The staff are very friendly and helpful, always interacting with the residents making each and everyone one included.
My stepmother really enjoys going for walks and being able to sit in the garden.
So

a massive thank you to you all for taking the time to help her settle and look after her.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your review. we strive to ensure that our service users and their loved ones feel welcome and comfortable at Tripletrees. this review really means a lot to us.

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Review of
Tripletrees Residential Care Home
from I B (Daughter of Resident) published on 26 March 2024

Submitted via Website • Report

Overall Experience

My mother joined the home in Feb this year The staff at Trippletrees made the transition extremely easy for us all The staff support to both myself and my mother has been exceptional The staff are friendly, kind and the home itself is amazing with daily activities and provides individual care needs

to each resident The regular updates and photos on the family social media platform reassures us and it’s great to see what mums been doing.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Family,Thank you for your great review. It is our absolute pleasure to care for your mum at Tripletrees and I'll of course pass on these lovely comments to the team at our daily meeting. Thanks

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Review of
Tripletrees Residential Care Home
from Diane E (Niece of Resident) published on 22 February 2024

Submitted via Website • Report

Overall Experience

My aunt was a resident at Tripletrees for two years before she died just before Christmas 2023 aged 91. The managers and staff at Tripletrees are nothing short of wonderful. My aunt received such good care and attention, and we visited regularly. There were regular activities organised too. We got to

know the staff well, they are so professional but with all those personal touches that are so valuable. I will miss them. It was so reassuring that my aunt was in such good and safe hands there. I wholeheartedly recommend Tripletrees. Thank you so much, very best wishes to the whole team.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for sharing your very positive feedback about Tripletrees. We're delighted to hear that you're extremely happy with the care provided for your aunty. Our team will be excited to read your review. Tripletrees is committed to being attentive and friendly and we're glad you appreciate the variety of activities offered. Thank you again for your kind words and for entrusting us with your aunt's care.
Many Thanks

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Review of
Tripletrees Residential Care Home
from Siobhan O (Daughter of Resident) published on 22 February 2024

Submitted via Website • Report

Overall Experience

My mum moved in from hospital, never had been in this environment before. The staff and Manager made her feel very welcome and friendly. Having daily updates via the app. As a family, this has given us reassurance with the decision made.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

We are very proud to have your mother at Tripletrees. She always has a smile on her face and engages and enjoys doing little tasks. Your mum has only been here since the beginning of this month and you have noticed the efforts we put into maintaining our high standard of care and the environment at Tripletrees. We are delighted to hear that you found our home welcoming and our team dedicated to creating a positive atmosphere for our residents. Your feedback is greatly appreciated!

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Review of
Tripletrees Residential Care Home
from S N (Daughter of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience

The care home looks after our mother with kindness, and compassion and is very professional. As she has difficulty swallowing after several strokes they prepare her food, and sometimes she has her own menu. Nothing is too much trouble for them. When she had a stroke in December the care home managed

to find her another room as she could not walk the 3 stairs to her original room after the stroke. As our mother likes to go out, they take her when the weather is good they take her in her wheelchair. The care home treats my mother in a dignified manner.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for sharing your experience with us! We're thrilled to hear that your mother has settled in Tripletrees and that you've had such positive interactions with our team. Your kind words mean a lot to us, and we're committed to providing the best care possible for your loved ones. If you ever need anything, please don't hesitate to reach out. Many Thanks

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Review of
Tripletrees Residential Care Home
from C F (Respite Resident) published on 8 February 2024

Submitted via Website • Report

Overall Experience

Mum had come to Tripletrees straight from hospital. They made her feel so very welcome. Our family were all so reassured when mum was there that she would be well looked after. Communication was also great via social media. Nothing was ever too much trouble every member of staff put their heart and

soul into the place and they were professional in every way. We were sad to say goodbye. We highly recommend Tripletrees and wish them all success for the future.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for taking the time to leave Tripletrees such a lovely review. It was our absolute pleasure to take care of your mother and we will miss her greatly. I will of course pass on your feedback to our entire team. Many thanks.

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Review of
Tripletrees Residential Care Home
from John K (Son of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

Mum was a resident at Tripletrees Residential Care Home for just over two years before she passed away in November 2023, aged 93.
The managers and staff at Tripletrees have created a loving and caring atmosphere which makes residents and visitors feel at home.
Mum enjoyed taking part in all the regular

activities, including a trip to Brighton Pier. Good use of modern technology means we have many pictures and videos.
High standard of care, meals and facilities.
Great communications with relatives regarding care, doctors' visits and medications.
I have found all the staff to be friendly, kind, caring and respectful of the residents' needs.
Many thanks to all the staff at Tripletrees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Family, Thank you very much for taking the time to leave such a heartwarming review. We are extremely pleased to hear that you are very happy with the service provided at Tripletrees Care home for your mum. We can promise that we will continue our best care for all our other residents here, thank you.

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Review of
Tripletrees Residential Care Home
from Ray H (Son of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

Since we moved Mum into Tripletrees Residential Care Home, we have noticed a marked improvement in her well-being and now feel fully confident that she is in a safe and very caring environment. She also participates in some of the activities which are provided by Tripletrees, which is a first for Mum!

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear family, Thank you for this outstanding five-star review. The hard-working team at Tripletrees will be so pleased to hear your kind words. Our fully trained staff work closely with GPs and specialist teams to deliver the highest standards of care in a welcoming and homely environment. Big thanks.

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Review of
Tripletrees Residential Care Home
from Ann F (Daughter of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

My mother was only at the care home a few days before she passed away. The staff were very caring and kept us updated, sending photos of Mum joining in on activities.
When I visited, Mum seemed very content and well cared for.
Thank you for your kindness.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear family,
On behalf of the whole team, thank you for writing this review. Your mother was welcomed into Tripletrees only for a short while and will be sadly missed. I will ensure the team have time to read your review. Thanks again.

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Review of
Tripletrees Residential Care Home
from Alastair T (Son of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident at Tripletrees Residential Care Home for six months now. The progress of her Alzheimer's disease meant that, sadly, she was no longer able to live independently.
The essentials of day-to-day care are very efficient. The home maintains a proactive relationship with a local GP

surgery and the staff quickly pick up on any matters where examination by a doctor is appropriate. When I visit Mum, she is clean, appropriately dressed and looks cared for. She is involved in her meal choices and encouraged to participate in the many activities that are offered.
I think, however, that the most important thing to say about Tripletrees is that the residents are treated with a gentle, quiet kindness and affection. Mum's Alzheimer's means that she can sometimes be challenging to deal with; yet the staff display, always, gentle encouragement and respect. I think this is hugely important.
Placing a loved one in a home is never easy but I am confident that Mum is being well looked after here.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear family, thank you very much for your kind words and high recommendation in your review. The staff's commitment to the utmost care and compassion for each resident at Tripletrees is shown through their dignity, respect and tireless work, supporting each and every resident day and night, this is together with the person-centred approach. Your mother is an inherently warm person with an impressionable personality and wonderful smile who gives us so much joy to give the very best care. Thank you for all the support you give us to deliver the best care for your mum. Regards, Tripletrees staff.

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Review of
Tripletrees Residential Care Home
from J H (Sister of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience

My sister has always been happy and content when I go. She is well-fed and given interesting activities. All her health needs are seen with speed and efficiency. The atmosphere of caring makes the people residents feel safe and loved. Many thanks to everybody on the staff.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you very much for completing this review for Tripletrees. We really appreciate your comments and feedback. I promise we will continue our best care for your sister and to all our residents.

Many thanks

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Care Homes Owned by Follett Care Ltd in West Sussex

Follett Care Ltd Locations in West Sussex (2)

Follett Care Ltd Reviews in West Sussex (63)

Reviews Posted for members of Follett Care Ltd

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

Tripletrees Residential Care Home

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