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Care Home Owned by Opal Care Homes Ltd in Cheshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Opal Care Homes Ltd in Cheshire

Only the locations & reviews in Cheshire for Opal Care Homes Ltd are showing below.

View the details of all 2 locations (with 158 reviews) owned by Opal Care Homes Ltd

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Opal Care Homes Ltd Locations in Cheshire (1)

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Opal Care Homes Ltd Reviews in Cheshire (59)

9.6

Opal Care Homes Ltd has a Group Review Score of 9.6 (9.617) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Opal Care Homes Ltd must have a Review Score.

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Review of

Rowans Care Centre

from S C (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel extremely lucky to have found 'The Rowans' and couldn't have wished for a more caring nursing home for Mum. Immediately welcomed into 'the family', staff popped into Mum's room to introduce themselves: such a kind and personal touch.
Throughout Mum's stay, the nursing team communicated
her changing medical condition in a clear and sensitive way, the kitchen team were great at adapting menus to suit her needs, and the care team offered her dignity in her personal care. Clean laundry arrived with a smile (and sometimes a song!) and the housekeeping team kept the whole home spotless and smelling fresh. If Mum hadn't been so ill, she would've enjoyed the activities on offer too.
Nursing care homes are challenging places of work: we saw nothing but respect for residents, good humour and professional care and kindness from all the staff. They also showed compassion towards us as we said our goodbyes to Mum. This is a special place and one we would whole-heartedly recommend.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you so much for your kind review it makes it all worth while when you get that one review that really lifts your spirits I will share this with joy with the staffing team. It was a privilidge and a pleasure to care for your mum and you as her family.
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Review of

Rowans Care Centre

from Jane B (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first visit to view Rowans throughout the time mum spent there until her death, the staff displayed professionalism, care and kindness to all our family.
I was told bringing mum to Rowans would be like her and us joining one big family and it was in spades!
An exemplary nursing home and
I'm glad we found you in time. You should be very proud of the service and friendship you give!
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind words I will share this wonderful review with the staff its good to know we can get it right. It was a pleasure and a priveledge to care for your mother. warmest regrds
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Review of

Rowans Care Centre

from D C (Son of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to The Rowans in early January after we looked at other homes in the area. We felt the staff were absolutely 'on their game' with a wealth of knowledge about the condition my mother had.
During her time at the Rowans the staff looked after her with kindness and thought. Any
questions we had were answered straight away and clearly. We could not fault her care whatsoever.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you so much for your kind words, I will share this great feedback with the staff.
It was a priveledge and a pleasure to care for your mother.
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Review of

Rowans Care Centre

from William H (Son-in-law of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved in approx 2 months ago. She has been kept comfortable and clean at all times, despite us visiting at different times of the day. She has commented to us that she is well looked after and they make sure she is comfortable. She needs 24 hr palliative care is 96 years old and is a little difficult.
But despite this they are kind, and look after her very well indeed.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind words, it is a pleasure and a priviledge to care for your mother.
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Review of

Rowans Care Centre

from Heather H (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions warm and inviting. Lovely atmosphere. Lots of eye contact with all the staff and nice smiles. Residents and respite short stay seem very happy. A lovely smell from the kitchen and cleanliness. Second to none I have no hesitation in recommending Rowans to anyone seeking 24 hrs care.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind words, it is a pleasure and a priviledge to care for your mother.
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Review of

Rowans Care Centre

from Ray B (Husband of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After spending 2 or 3 weeks in hospital, they decided that my wife needed some palliative care and immediately recommended Rowans. Even from the first minute I could tell that the Rowans was a place that could offer kindness and care to my most wonderful wife. To be experiencing the few remaining days
of Alzheimer's is really terrible time for all concerned, for both patients and love ones. It is hard not to mention individual names but the attendant nurses and other staff showed incredible care whatever their role. All of my wife's family were so happy to notice the involvement of each member of staff, no matter what their duty was. A cup of tea was always presented to visiting friends and each person we met showed great kindness and concern not only for my wife, but for all her visitors. During one evening I happened to be waiting (unknown) whilst the nurse was attending to my wife's comfort. I was so grateful to experience such personal and loving care. Although albeit for a relatively short period of time. Thank you to all the staff from Rowans. We all could see the wonderful kindness by all members of staff.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreWe are so glad we were able to care for your wife during the end of her life and are pleased we helped to ease not only her discomfort but yours and your family's. Sending our deepest sympathies on for your loss and thank you for your kind words.
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Review of

Rowans Care Centre

from C S (Wife of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Husband enjoyed the food. All staff were very friendly and helpful. Everywhere (rooms and public places) was clean and pleasant and well maintained. Would have liked husband to have had more walking about to keep his mobility levels okay but realise staffing levels may not have been able to provide
this.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreIt was lovely to have your husband stay with us at The Rowans and we are glad he enjoyed his stay. We hope to see you both in the future if needed.
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Review of

Rowans Care Centre

from J G (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum sadly passed away a few days ago which was devastating. She has been at The Rowans since September 2023. I am so glad she was here the staff are ABSOLUTELY WONDERFUL. They supported us during mums death. They are kind and compassionate just lovely, lovely people . I can't thank them enough
and will always be happy that they made my mums last part of her life as happy as they could. A wonderful place.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind review. It was a pleasure and a priveledge to care for your mum she will be greatly missed.
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Review of

Rowans Care Centre

from June M (Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here. Everyone is so caring and helpful. They have made me very comfortable.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreIt is a pleasure and an honor to care for you, you brighten everyones day with your chit chat.
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Review of

Rowans Care Centre

from J C (Niece of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, warm and welcoming. Usually offered a drink and cake on arrival. Food looks and smells delicious. Sadly a lot of the residents seem to always be sat in wheelchairs, in the dinning room with nothing to stimulate them. There seems to be no activities on a regular basis. Christmas seems to be the
last time the residents had any kind of entertainment. The games cupboard has very little equipment to encourage table games being played with the residents. Not enough physio for for residents that could do with more. Eating plans need reviewing as some residents may not need their food purified.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreResidents have a perscribed diet from SALT and are refereed as required. It is a legal requirement to follow the persribed diet. We have to wait for a resident to be reviewed before we can alter a diet this is an NHS service and unfortunately we have to wait until they visit. The games cupboard has many board games available and the activities team are available to chat.We have regular visitors to the home for "entertainment" purposes this week we had armchair exercises, today we have a church visit. This weekend we are celebrating a special birthday. As with any product entertainers come at a high cost and we have to ensure we offer something for everyone. We do not have physiotherapy input unless perscribed again this is an NHS service and not something we would provide as a nursing home however, if required this can be purchased from a private source.If you have any further concerns please do not hesitate to speak to member of staff who can help with this.
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Review of

Rowans Care Centre

from Helen H (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum joined the residents at the Rowans, we feel we have an extended family. The staff and management team are very caring and understanding of mum needs, mum has Parkinson's and Parkinson's dementia and has other needs which the staff are always there to help her with.
As a family we feel we
can have quality time with Mum, Dad loves having his lunch with mum and a brew is always available
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreIt is a pleasure to care for your Mother and we do consider ourselves one big mostly happy family!Thank you for your kind words its lovely to hear.
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Review of

Rowans Care Centre

from A H (Son-in-law of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been cared for with dignity for about 20 months, since June 2023, in the Rowans. The staff look after her very well and the food is always nice. Nothing is too much trouble and all the staff try to meet her needs. They always have her safety at the forefront and try their utmost
to keep her as content and comfortable at all times.
Thank you for all you help, care and best wishes.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreIt is a pleasure and a privilege to care for your Mother-in-law! Thank you for your kind words its lovely to hear.
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Review of

Rowans Care Centre

from D T (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care home but could do with improvement, activities not always carried out very limited.
Most staff are very good some put on the ones who are very good and dedicated, kitchen staff excellent nothing to much trouble.
Most staff are very friendly. On the whole a good care home.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreUnfortunately we are an old home and with the budget we have we try to maintain good standards however the inside of the home is most important. As you are aware activities have under gone a change and hopefuly will now be more consistent. thanks for your feedback.
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Review of

Rowans Care Centre

from R B (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are brilliant and always take care of me when I visit my mum. They are looking after my mother very well and taking care of all her needs. They are all stars and do an amazing job.
Reply from Rowans Home Manager, Home Manager at Rowans Care Centrethank you for your lovely feedback its so nice to be able to share these with the staff.It is a pleasure to care for your mum.
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Review of

Rowans Care Centre

from K B (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very friendly cheerful home, all staff from kitchen, cleaners, carers and managers are friendly polite, and efficient. Sometimes my mother has to wait for attention but never long enough that I have to go looking for staff. The grounds need to be tidier but this is a small point but would be nice
to see it improved plenty of car park availability at the home with spaces for your car at a very local shop if needed, overall I would recommend the Rowans, good value, great care, well done!
Reply from Rowans Home Manager, Home Manager at Rowans Care Centrethank you for your kind feedback it is a pleasure to care for your mother.
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Review of

Rowans Care Centre

from Helen H (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was fortunate to get a place at the Rowans Care Centre for intermediate care following hospitalisation. We realised that her frailty meant that a permanent care home would best fulfil her needs and mum has now moved to a lovely spacious room and is settling nicely. The staff are wonderful; very
attentive to her needs, very caring and kind and can't do enough for her. We are kept well informed of all developments; kept well in the loop. It has been an enormous relief to me as her carer for the last 10 years! Thank you all!
Reply from Rowans Home Manager, Home Manager at Rowans Care Centrethank you for your lovely feedback. It is a pleasure to care for your Mum she is certainly one of the family. We are working on improving our activities and hope this improves quickly.
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Review of

Rowans Care Centre

from D H (Wife of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been made to feel welcome, like one of the family since my husband was admitted. The care he is receiving is very good.
Reply from Rowans Home Manager, Home Manager at Rowans Care Centrethank you for your kind review it is great to recieve such a lovely compliment.
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Review of

Rowans Care Centre

from R G (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My 95-year-old mother was admitted to hospital after breaking her left hip. She was transferred to the Rowans Care Centre after 5 days. She was very fragile, unsteady and didn't eat or drink much. She is quite difficult to deal with. She slipped away quietly at the Rowans. Care was satisfactory.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your review it was a privilege and a pleasure to care for your Mother. May she rest in peace.
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Review of

Rowans Care Centre

from J S (Resident) assisted by family/friend published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My life in Rowans Care Home is very good. I am really well looked after and cared for by very nice staff, who make sure all my needs are met and make time to chat with me. My room is light, airy, spacious and and kept very clean. Menus are well thought out and there is always enough choice, even if
I would like something different. Residents' special celebrations are done with a lot of thought, consideration and hard work. Thank you! I would like more crafts/arts/activities on the timetable please. It would also be good if recycling could be done on-site.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your review. We do enjoy a good party! Activities are constantly revolving to encourage more up take from residents, we will continue to respond to feedback and hope to improve this service.
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Review of

Rowans Care Centre

from D S (Son of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly and caring environment which is difficult to fault. Inside, the home is very light and spacious and generally well maintained. The staff are always very friendly and attentive.
The grounds are not quite so well maintained but it is clear that money is spent where it is most needed -
on the inside and on care.
Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind words it is so nice to share good feedback and I will pass this on to the team.
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