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8.3 Group Review Score (the average from all locations with a review score)
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SAS Care Group Ltd Locations (2)

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Lake View Nursing Home
244 Longton Road, Stoke-on-Trent ST4 8JD 
8.1 7 reviews
  • from £1,000 / week
  • 46 Rooms
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  • Residential Care
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SAS Care Group Ltd Reviews (48)

8.3

SAS Care Group Ltd has a Group Review Score of 8.3 (8.343) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to SAS Care Group Ltd must have a Review Score.

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Review of

Lake Side Nursing Home

from Mark H (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Winsford Grange for 20 months now. I've been impressed with all the staff from management, nurses, care workers, cleaners and activities team. I feel mum is being looked after very well and professionally.
Reply from Georgea Buckle, Operations Executive at Lake Side Nursing HomeThank you so much for your kind words and continued trust over the past 20 months. We're so pleased to hear that you've been impressed with our team and the care your mum is receiving - it truly means a lot to us and will be shared with the team!
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Review of

Lake View Nursing Home

from Jayne B (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my mum, my sister and myself we would like to say a massive thank you to lake view nursing home for the love, care and attention they gave to our dad/husband everyone of the staff were amazing, from the office, care, kitchen, cleaning, laundry, activity and maintenance staff, nothing
was to much trouble for them, they were very approachable with any concerns we had.
its so difficult putting trust in someone to take care of your loved one but we very quickly learnt that dad/husband was been given the best care possible, we couldn't of asked for better, there's daily activities put on and the food was very tasty, nutritious and presented in a caring thoughtful manner,
we can honestly say that we have never met such caring supportive lovely staff and that goes to everyone on every level .The home gives off a warm, welcoming homely atmosphere and would recommend to anyone seeking a nursing home
A very big thank you to each and every one
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Review of

Lake Side Nursing Home

from D M (Sister-in-law of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has improved over the last few months in many ways. Management, staff and building improvements in all areas. The care and attention to the clients is also much better. We would like to thank all staff on the units for their work and support and hope that those improvements will continue
in the future. The home has a lot to give. The place has a nice feel when you walk in now and a much happier place all round.
Reply from Georgea Buckle, Operations Executive at Lake Side Nursing HomeThank you so much for your kind words! We're thrilled to hear you've noticed positive changes and that the home feels happier and more welcoming. Your support means a lot to the team, and we're committed to keeping the improvements going!
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Review of

Lake Side Nursing Home

from E G (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad went into the home in February 2024 when it wasn't that good. NO organisation staffing was an issue - level of care was non-existent, the home wasn't a happy place then in June 2024 everything changed for the best. - The manager was removed a higher nurse and staff. A particular staff member
was amazing confronting all the families saying things were on the the up after an awful time then we had a new manager. Wow what a change he has made, he is amazing, all staffing and nurses. It really is amazing the decoration is amazing and the staff are so much happier. :)
Reply from Georgea Buckle, Operations Executive at Lake Side Nursing HomeThank you so much for your feedback. We're glad to hear that you've noticed such a positive change with the changes that have been made. It's wonderful to hear the new team and manager have made a real difference - we'll make sure to pass on your kind words. Your support means a lot to us!
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Review of

Lake Side Nursing Home

from Patricia F (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Christmas Day our daughter, son-in-law and myself had our dinner with my husband, we were warmly welcomed, had an excellent delicious meal, three courses, drinks all serviced by the activities staff and kitchen staff who had all worked on Christmas Day to look after and take care of the residents and
their families. My husband thoroughly enjoyed having his family with him. I often have lunch with my husband which he loves me to do. I look forward to these meals which are always well-cooked, well-prepared and tasty with a good variety, fresh vegetables and a pudding. The care staff were attentive and helpful.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you so much for your kind and thoughtful review. We're delighted to hear that you and your family had such a wonderful experience on Christmas Day and that your husband enjoyed having you all with him. It's fantastic to know that our activities and kitchen staff were able to make the day special with a delicious meal and attentive service. We take great pride in providing well-prepared, tasty meals, and we're so happy that your husband loves the lunches you share together. Your kind words about the care staff are truly appreciated, and we will continue to work hard to provide the best care for your husband and all our residents. Thank you again for your support!
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Review of

Lake Side Nursing Home

from J M (Husband of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came into Winsford Grange at the beginning of June 2024 after 3 weeks in hospital, prior to that, she had been in another care home for approximately 3 and a half years at which she was settled. My wife, at first, was placed on Austin wing which was unclean and messy, there was even an ants
nest in her room of which I complained and she was moved. Since then, there has been a dramatic change at Winsford Grange. She was moved to Chaucer Wing, this has had a wonderful effect on her, after a few weeks she became happier and more content than at any time in a care home. This is without doubt down to all the staff on Chaucer.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you for taking the time to share your review. We're so glad to hear that since your wife's move to Chaucer Wing, she has become happier and more content. We appreciate your understanding regarding the initial concerns you raised, and we're grateful that the changes we made have had such a positive impact on her experience. Our staff are dedicated to providing the best care, and we'll be sure to pass on your kind words to them. Thank you again for your support, and we're committed to continuing to provide excellent care for your wife.
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Review of

Lake Side Nursing Home

from Marlies H (Wife of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since July the home has had many improvements. The staff and residents seem happier. The atmosphere is warm and friendly. After attending meetings with the management I feel assured that they are continuing to improve the home to the high standards it should be.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you so much for your kind review - we will pass this onto the team at the home.
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Review of

Lake Side Nursing Home

from Rachel W (Wife of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has settled very well on Winsford Grange. We have been kept informed of all that has related to his stay so far.
Love the care home's social media page, it shows so many happy smiling residents,(including my husband).
I can see so many positive improvements since he has been in the home
since June. Thank you to all the hardworking staff.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you for your lovely feedback. I will ensure this is shared with the team at the home.
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Review of

Lake View Nursing Home

from Julie M (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Lakeview for four months. During this time, she has been treated with nothing but kindness and dignity. The manager's knowledge of her changing clientele is astonishing. The staff are always friendly and approachable. Mum has made excellent progress and is now ready to move on
to a permanent placement near me; however, if I lived closer to Trentham, I would have no hesitation at all in her remaining at Lakeview. Thank you to all of the team; you have done an amazing job with Mum and been a great support to me and the family.
Reply from Irfan Shaik, Admin at Lake View Nursing HomeThanks for your compliments, Julie.
We always continue to strive forward for better achievements.
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Review of

Lake Side Nursing Home

from Michael J (Son of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can’t fault the staff but the general upkeep of the place is terrible. The gardens are overgrown and walking towards the reception is covered in weeds and dead plants the place looks really rundown.
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Review of

Lake View Nursing Home

from Julie W (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has just passed away having been with Lakeview since January - initially in an assessment bed and then as a full time resident. Throughout the entire time, all of the staff at Lakeview have been absolute angels - nothing was too much trouble for them. They made dad feel very welcome from the outset
and he became part of their family despite his deteriorating health. Paperwork and issues that arose were dealt with in a compassionate way and all our family felt a great sense of relief that he was being cared for so well.
Thank you from the bottom of our hearts.
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Review of

Lake Side Nursing Home

from Veronica M (Sister-in-law of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are caring and professional even the girls that clean the rooms know all the residents and make them feel comfortable.
The food is good and wholesome, the resident is always happy and well looked after.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you so much for your kind comments, we are very proud of the team at Winsford Grange and will share your comments with them!
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Review of

Lake View Nursing Home

from Teresa R (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in here for a few months after being passed from another care home as they did not have the facilities to care for her correctly. She had dementia and needed 24-hour care - whilst, at the previous home, she would try to escape and was frequently found on the main road, or in the main hospital.
The staff at Lake View were wonderful, attentive, and caring and used to say that mum was a character and kept them on their toes. I have full respect for anyone who does this job as it must be incredibly difficult. Unfortunately, we lost mum last week, but in her final hours, the team were absolutely amazing. Me and my brother stayed all day and night and were never rushed or told to leave, the team made us food and drinks the whole time whilst making sure mum was clean and comfortable. I can't recommend Lake View enough, thanks for making our mum's last months as lovely as they could have been.
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Review of

Lake View Nursing Home

from Susan F (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident in Lakeview, unfortunately, her stay was only four weeks but in those four weeks, we got to know the staff and office staff very well. I also worked in a care home so I noticed things that perhaps other people would not notice and I can honestly say I could not fault anything.
We had a few niggles at first but they were dealt with straight away and they did not occur again. The night my mum died the staff showed us all compassion and treated mum with the utmost dignity and care. There was no rush to empty the room, and it was kept locked until we were ready. Please if you are in the position we were in and need a care home for a loved one, go visit Lakeview and ask questions, look in rooms and speak to staff and residents. We knew mum was settled there which is half the battle.
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Review of

Lake View Nursing Home

from Sandra S (Friend of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend of 40 years was in Lakeview for a short time before passing away there. The staff are all very caring and show compassion and kindness to each individual resident. I worked in a care home for 25 years, so when we viewed the home we automatically knew what we were looking for. And I can tell
you now it ticked all our boxes. My friend was one of the first to be allocated a place at Lakeview and from day one we could not fault anything. Unfortunately, she only spend 4 weeks there but we got to know the staff and office staff very well. If you are thinking of placing a parent or friend in Lakeview go and visit and ask the hard questions and I assure you they will answer truthfully.
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Review of

Lake View Nursing Home

from Janet A (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was sent from hospital to lakeview for assessment. Whilst there she was treated with respect and care from all the staff. Staff numbers were very high in relation to residents so mum had one to one care. Home wa kept very clean and warm. No negative comments and happy with her stay.
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Review of

Lake Side Nursing Home

from H B (Wife of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was a resident for 3-months, from June to September 2021. In the short time, he was there, he was well looked after and was always clean and tidy. Due to Covid, I could only visit twice a week, but the staff kept me informed between visits. Sadly he passed away peacefully in my arms, but
the staff were very supportive at the time.
Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Lake Side Nursing HomeThank you for taking the time to write a review, particularly at what must still be a sad time for you. It is lovely to hear how pleased you were with the care your husband received. I will share your kind words with the team.
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Review of

Lake Side Nursing Home

from Glynn C (Son of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming reception. Everything explained as to the process of the visit.
Clean and friendly environment and the staff were so helpful and pleasant, making a wonderful experience for my mum and I. Thank you.
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Review of

Lake Side Nursing Home

from Liz D (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum receives excellent care at Winsford Grange. She is kept safe and clean and when I visit, she always seems happy. The first time in a long time she says she is ok instead of being in floods of tears like she was in her previous home. The staff are excellent and genuinely care about her.
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Review of

Lake Side Nursing Home

from S W (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant staff. Mum being looked after very well.
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Frequently Asked Questions about SAS Care Group Ltd

Costs for care homes owned by SAS Care Group Ltd

Average costs per week for care homes owned by SAS Care Group Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by SAS Care Group Ltd, based on 2 out of 2 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,422
Residential Dementia Care £1,540
Nursing Care £1,690
Nursing Dementia Care £1,740
All Care Types £1,422
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does SAS Care Group Ltd own?

SAS Care Group Ltd own 2 Care Homes.

Which SAS Care Group Ltd Care Homes have the highest review score?

Lake Side Nursing Home & Lake View Nursing Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact SAS Care Group Ltd to verify any information. View our terms and conditions.