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Care Home Owned by SAS Care Group Ltd in Cheshire

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8.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by SAS Care Group Ltd in Cheshire

Only the locations & reviews in Cheshire for SAS Care Group Ltd are showing below.

View the details of all 2 locations (with 48 reviews) owned by SAS Care Group Ltd

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SAS Care Group Ltd Locations in Cheshire (1)

 - Browse 1 Care Home owned by SAS Care Group Ltd in Cheshire
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SAS Care Group Ltd Reviews in Cheshire (41)

8.3

SAS Care Group Ltd has a Group Review Score of 8.3 (8.343) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to SAS Care Group Ltd must have a Review Score.

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Review of

Lake Side Nursing Home

from Mark H (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Winsford Grange for 20 months now. I've been impressed with all the staff from management, nurses, care workers, cleaners and activities team. I feel mum is being looked after very well and professionally.
Reply from Georgea Buckle, Operations Executive at Lake Side Nursing HomeThank you so much for your kind words and continued trust over the past 20 months. We're so pleased to hear that you've been impressed with our team and the care your mum is receiving - it truly means a lot to us and will be shared with the team!
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Review of

Lake Side Nursing Home

from D M (Sister-in-law of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has improved over the last few months in many ways. Management, staff and building improvements in all areas. The care and attention to the clients is also much better. We would like to thank all staff on the units for their work and support and hope that those improvements will continue
in the future. The home has a lot to give. The place has a nice feel when you walk in now and a much happier place all round.
Reply from Georgea Buckle, Operations Executive at Lake Side Nursing HomeThank you so much for your kind words! We're thrilled to hear you've noticed positive changes and that the home feels happier and more welcoming. Your support means a lot to the team, and we're committed to keeping the improvements going!
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Review of

Lake Side Nursing Home

from E G (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad went into the home in February 2024 when it wasn't that good. NO organisation staffing was an issue - level of care was non-existent, the home wasn't a happy place then in June 2024 everything changed for the best. - The manager was removed a higher nurse and staff. A particular staff member
was amazing confronting all the families saying things were on the the up after an awful time then we had a new manager. Wow what a change he has made, he is amazing, all staffing and nurses. It really is amazing the decoration is amazing and the staff are so much happier. :)
Reply from Georgea Buckle, Operations Executive at Lake Side Nursing HomeThank you so much for your feedback. We're glad to hear that you've noticed such a positive change with the changes that have been made. It's wonderful to hear the new team and manager have made a real difference - we'll make sure to pass on your kind words. Your support means a lot to us!
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Review of

Lake Side Nursing Home

from Patricia F (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Christmas Day our daughter, son-in-law and myself had our dinner with my husband, we were warmly welcomed, had an excellent delicious meal, three courses, drinks all serviced by the activities staff and kitchen staff who had all worked on Christmas Day to look after and take care of the residents and
their families. My husband thoroughly enjoyed having his family with him. I often have lunch with my husband which he loves me to do. I look forward to these meals which are always well-cooked, well-prepared and tasty with a good variety, fresh vegetables and a pudding. The care staff were attentive and helpful.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you so much for your kind and thoughtful review. We're delighted to hear that you and your family had such a wonderful experience on Christmas Day and that your husband enjoyed having you all with him. It's fantastic to know that our activities and kitchen staff were able to make the day special with a delicious meal and attentive service. We take great pride in providing well-prepared, tasty meals, and we're so happy that your husband loves the lunches you share together. Your kind words about the care staff are truly appreciated, and we will continue to work hard to provide the best care for your husband and all our residents. Thank you again for your support!
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Review of

Lake Side Nursing Home

from J M (Husband of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came into Winsford Grange at the beginning of June 2024 after 3 weeks in hospital, prior to that, she had been in another care home for approximately 3 and a half years at which she was settled. My wife, at first, was placed on Austin wing which was unclean and messy, there was even an ants
nest in her room of which I complained and she was moved. Since then, there has been a dramatic change at Winsford Grange. She was moved to Chaucer Wing, this has had a wonderful effect on her, after a few weeks she became happier and more content than at any time in a care home. This is without doubt down to all the staff on Chaucer.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you for taking the time to share your review. We're so glad to hear that since your wife's move to Chaucer Wing, she has become happier and more content. We appreciate your understanding regarding the initial concerns you raised, and we're grateful that the changes we made have had such a positive impact on her experience. Our staff are dedicated to providing the best care, and we'll be sure to pass on your kind words to them. Thank you again for your support, and we're committed to continuing to provide excellent care for your wife.
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Review of

Lake Side Nursing Home

from Marlies H (Wife of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since July the home has had many improvements. The staff and residents seem happier. The atmosphere is warm and friendly. After attending meetings with the management I feel assured that they are continuing to improve the home to the high standards it should be.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you so much for your kind review - we will pass this onto the team at the home.
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Review of

Lake Side Nursing Home

from Rachel W (Wife of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has settled very well on Winsford Grange. We have been kept informed of all that has related to his stay so far.
Love the care home's social media page, it shows so many happy smiling residents,(including my husband).
I can see so many positive improvements since he has been in the home
since June. Thank you to all the hardworking staff.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you for your lovely feedback. I will ensure this is shared with the team at the home.
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Review of

Lake Side Nursing Home

from Michael J (Son of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can’t fault the staff but the general upkeep of the place is terrible. The gardens are overgrown and walking towards the reception is covered in weeds and dead plants the place looks really rundown.
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Review of

Lake Side Nursing Home

from Veronica M (Sister-in-law of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are caring and professional even the girls that clean the rooms know all the residents and make them feel comfortable.
The food is good and wholesome, the resident is always happy and well looked after.
Reply from Phil Benson, Executive Director of Operations at Lake Side Nursing HomeThank you so much for your kind comments, we are very proud of the team at Winsford Grange and will share your comments with them!
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Review of

Lake Side Nursing Home

from H B (Wife of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was a resident for 3-months, from June to September 2021. In the short time, he was there, he was well looked after and was always clean and tidy. Due to Covid, I could only visit twice a week, but the staff kept me informed between visits. Sadly he passed away peacefully in my arms, but
the staff were very supportive at the time.
Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Lake Side Nursing HomeThank you for taking the time to write a review, particularly at what must still be a sad time for you. It is lovely to hear how pleased you were with the care your husband received. I will share your kind words with the team.
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Review of

Lake Side Nursing Home

from Glynn C (Son of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming reception. Everything explained as to the process of the visit.
Clean and friendly environment and the staff were so helpful and pleasant, making a wonderful experience for my mum and I. Thank you.
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Review of

Lake Side Nursing Home

from Liz D (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum receives excellent care at Winsford Grange. She is kept safe and clean and when I visit, she always seems happy. The first time in a long time she says she is ok instead of being in floods of tears like she was in her previous home. The staff are excellent and genuinely care about her.
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Review of

Lake Side Nursing Home

from S W (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant staff. Mum being looked after very well.
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Review of

Lake Side Nursing Home

from Anne-Marie M (Daughter of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for over 4 years. The staff have always been very kind and caring towards her. There was a spate of a lot of agency staff but this seems to have been addressed. During the pandemic, they have kept me updated and Facetimed so I was able to see her, due to her severe
dementia window visits would not have been appropriate. Excellent care.
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Review of

Lake Side Nursing Home

from Christine W (Daughter of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cannot fault anything; care and staff excellent.
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Review of

Lake Side Nursing Home

from Sue B (Daughter of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I desperately didn't want our lovely mum to go into a care home but from day one, Mum was treated with dignity and respect. All the staff supported our family in coming to terms with Mum needing care and I felt comforted by their compassion and dedication to caring for all the residents. I will always
be grateful to all the staff that looked after my lovely mum and made sure that I could be with her, as she passed away. Thank you.
Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Lake Side Nursing HomeThank you for completing a review and for your lovely comments. I will pass on you comments and thanks to all the team.
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Review of

Lake Side Nursing Home

from G H (Wife of Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Winsford Grange caring and helpful in all matters. Although the last year has been difficult because of Covid-19, for all of us, I feel reassured that my husband has been looked after expertly, with both care and affection. The staff are not only there for him, but for his family too. I
would highly recommend this care provider. Thank you for all you have done for us.
Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Lake Side Nursing HomeThank you for taking the time to complete a review. We will pass on your lovely comments to all the team.
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Review of

Lake Side Nursing Home

from Pam T-F (Daughter of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t have asked for a better place for Mum to spend her last few weeks. We were all treated with the utmost care and respect at all times.
Mum was cared for in a loving way, by staff who clearly do not just treat it as a ‘job’.
Full marks all round.
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Review of

Lake Side Nursing Home

from C A (Son of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was worried at first as the CQC report said 'requires improvement'. However, the level of care and concern displayed for both of my parents is excellent. The staff also take time to make sure I'm ok too, which is over and above in my opinion. Thank you.
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Review of

Lake Side Nursing Home

from S G (Daughter of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited mum while she was in the activities room. What a difference in her. She was interacting with everyone, smiling, laughing and she talked non-stop. It brought me to tears seeing her so happy. I'm so grateful for the care she receives.
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