Care Homes Owned by SAS Care Group Ltd in Staffordshire

A very big thank you to each and every one

My mother has been at Lakeview for four months. During this time, she has been treated with nothing but kindness and dignity. The manager's knowledge of her changing clientele is astonishing. The staff are always friendly and approachable. Mum has made excellent progress and is now ready to move on to a permanent placement near me; however, if I lived closer to Trentham, I would have no hesitation at all in her remaining at Lakeview. Thank you to all of the team; you have done an amazing job with Mum and been a great support to me and the family.

Thank you from the bottom of our hearts.

Mum was in here for a few months after being passed from another care home as they did not have the facilities to care for her correctly. She had dementia and needed 24-hour care - whilst, at the previous home, she would try to escape and was frequently found on the main road, or in the main hospital. The staff at Lake View were wonderful, attentive, and caring and used to say that mum was a character and kept them on their toes. I have full respect for anyone who does this job as it must be incredibly difficult. Unfortunately, we lost mum last week, but in her final hours, the team were absolutely amazing. Me and my brother stayed all day and night and were never rushed or told to leave, the team made us food and drinks the whole time whilst making sure mum was clean and comfortable. I can't recommend Lake View enough, thanks for making our mum's last months as lovely as they could have been.

My friend of 40 years was in Lakeview for a short time before passing away there. The staff are all very caring and show compassion and kindness to each individual resident. I worked in a care home for 25 years, so when we viewed the home we automatically knew what we were looking for. And I can tell you now it ticked all our boxes. My friend was one of the first to be allocated a place at Lakeview and from day one we could not fault anything. Unfortunately, she only spend 4 weeks there but we got to know the staff and office staff very well. If you are thinking of placing a parent or friend in Lakeview go and visit and ask the hard questions and I assure you they will answer truthfully.

My mum was a resident in Lakeview, unfortunately, her stay was only four weeks but in those four weeks, we got to know the staff and office staff very well. I also worked in a care home so I noticed things that perhaps other people would not notice and I can honestly say I could not fault anything. We had a few niggles at first but they were dealt with straight away and they did not occur again. The night my mum died the staff showed us all compassion and treated mum with the utmost dignity and care. There was no rush to empty the room, and it was kept locked until we were ready. Please if you are in the position we were in and need a care home for a loved one, go visit Lakeview and ask questions, look in rooms and speak to staff and residents. We knew mum was settled there which is half the battle.

Mum was sent from hospital to lakeview for assessment. Whilst there she was treated with respect and care from all the staff. Staff numbers were very high in relation to residents so mum had one to one care. Home wa kept very clean and warm. No negative comments and happy with her stay.