Renaissance Care in Lanarkshire | 2 Care Homes

Review of
Croftbank House
from Caroline B (Daughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

Horrific experience for my mother and our family in the final months of my amazing mother's life. Management team abysmal. Palliative care sub standard. Communication awful from the start. Only due to myself being an experienced nurse and having close friend who are working in palliative care did she

manage some peace in her final hours. Before this last period I discovered her flat on her back, soaking in urine and fluids from her legs, oxygen unattached and my poor mother in deep distress and discomfort. No answer to call bell so I got her semi comfortable before seeking out of staff. On speaking to clinical manager she denied the state I found her in trying to gaslight me to believe she had been fine and hour before which would have been 40 mins given the time I was with her. My mother went in this place for respite initially and unfortunately due to lack of nursing homes in the area we were stuck. From the start emails with our concerns went unanswered.

Reply from Kirstene Feenan, Marketing at Croftbank House

We're sorry to hear that your experience did not reflect the high standards we strive for at Croftbank. Our home is supported by a dedicated and compassionate team who work hard every day to provide a safe, respectful, and nurturing environment for all of our residents.While there may be differences in perspective, we are unable to discuss or comment on individual circumstances publicly due to our commitment to resident confidentiality. That said, we always take feedback seriously and use it as an opportunity to reflect, learn, and improve where we can.We are proud that the quality of care at Croftbank has been recognised in our most recent care inspection report, and echoed in many of the positive experiences shared by others.

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Review of
Croftbank House
from R D (Daughter of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

Mum is well looked after and the staff are caring towards her and always ask how I am too. Her needs are usually met promptly. There are many activities on offer most days and residents are encouraged to join in although mum chooses not to

Reply from Kirstene Feenan, Marketing at Croftbank House

Thank you for your kind review. We're so pleased to hear that your mum is well looked after and that you feel supported too - we know how important that is. Our team always aims to provide responsive, compassionate care, and while we encourage residents to take part in activities, we also respect each individual's decisions and preferences. Thank you again for your valued feedback.

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Review of
Croftbank House
from A S (Son of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

I am increasingly impressed by everything at this care home.
My mother has been a resident for over a year now and she has thrived since she arrived.
All the staff are caring, compassionate and kind to everyone, residents and visitors!
I'm noticing new additions and little touches of new furniture

and fittings whic( making the home very welcoming!
I'd have no hesitation in recommending it to anyone!

Reply from Kirstene Feenan, Marketing at Croftbank House

Thank you so much for your kind words and ongoing support. We're thrilled to hear how well your mum has settled in and how much she's thrived over the past year. Our team works hard to provide a caring and welcoming environment for both residents and visitors, and it's wonderful to know the changes to the environment are being well received. We hope to continue with this development.

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Review of
Croftbank House
from Pauline Q (Daughter of Resident) published on 6 June 2025

Submitted via Website • Report

Overall Experience

My mum moved to Croftbank House in March 2024 and sadly passed away in May 2025..During her time there the staff were very helpful and caring keeping me updated regularly through their Resident of the day program and any other time required. I can't thank the staff of Croftbank wing enough for their

support, compassion and professionalism to both Mum and the family during the weeks leading to Mum passing.

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Review of
Croftbank House
from Marcello L (Nephew of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

My dear aunt was accepted into Croftbank House during the first covid lockdown in 2020. It was a difficult time for us all, but for care home staff and residents, it was awful. However, Croftbank House went out of its way to ensure that family visits went ahead as safely as possible and that residents

were fully protected. Beyond covid, the care given to my aunt by all the staff was fantastic - warm, caring, sensitive and full of empathy. It made her 5 year stay as comfortable and as happy as possible. The staff do a very difficult job well, with professionalism and integrity. It made me confident that my aunt was in a safe place and I didn't have to worry about her wellbeing. Sadly, she passed away peacefully in May 2025, but to the very end, the staff treated her with compassion, love and dignity.

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Review of
Rosepark Nursing Home
from Hannah M (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

If I could rate Rosepark Nursing Home 10 stars, I would.

My Dad was given the best care and treatment ever and every member of staff were amazing.
My family were made so welcome every time we visited and Rosepark Nursing Home is spotless and a true home from home.

Sadly my Dad passed away but

I can honestly say, he was able to die in a dignified and comfortable manner.

I would like to thank every member of staff who looked after my Dad and my family, you were all amazing.

As a nurse, Rosepark Nursing Home has filled me with faith that all staff who are employed are dedicated and take pride in their role.

I would recommend Rosepark Nursing Home to all families who are considering an excellent nursing home for their love one.

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Review of
Croftbank House
from Jacqueline L (Sister of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My sister has just completed her six month review, having moved into Croftbank in July24. Like many I'm sure, we her family worried how she would adapt to her new life having lived alone in her own house for some years. No need to worry. She often volunteers that she is so happy in her new surroundings.

She loves her little room with so many of her own things around her. Her door is open much of the time so that everyone who passes by can say hello and they do. She made friends immediately and they visit each other, share a dining table and go to activities and outings together. and at the end of the day she can close the door and cosy down with her TV. She has wi-fi so her family can chat to her - different folks every day on video calls (a boon for those with dementia). She just loves all the foods so beautifully cooked - old favourites and try something new. Wishlist-Shower in her room. All the staff are first class, friendly, welcoming and supportive of us too. What a relief.

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Review of
Croftbank House
from Nicola F (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mum went into Croftbank House in August 2024 and she settled very quickly and has been very settled ever since. She is treated extremely well by all members of staff who are very attentive to her needs.
As her daughter, it is very comforting to see her and to know she's safe and getting the best

care suited to her needs.
Many thanks.

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Review of
Croftbank House
from Derek M (Son of Resident) published on 2 February 2024

Submitted via Website • Report

Overall Experience

Our family is so happy that our mother is a resident at Croftbank. She is very happy there and the staff are very attentive and caring. We have some experience of other care homes and there is no doubt that Croftbank is one of the best in the region. The new home manager is determined to improve things

further through greater involvement of the families which is a fantastic initiative and we wish her well.

Reply from Kirstene Feenan, Marketing at Croftbank House

Hi there, we are delighted to hear how happy and comfortable your dad, and the family, are at Croftbank. It really is a wonderful home filled with amazing people. Very best wishes, renaissance care.

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Review of
Rosepark Nursing Home
from M H (Daughter of Resident) published on 2 February 2024

Submitted via Website • Report

Overall Experience

My review is (mostly) about the treatment of our family members (not my mother's treatment).
Most staff members are pleasant enough, but I have encountered 2 exceptions to that rule. One is just an all-round unpleasant person, with a combative attitude with me. For instance, being nasty with me, when

I reported one of my mother's possessions had gone missing, saying to me "Oh, that? It was in the office, but it's not there now!” As if to say: not my problem.
I informed her that if it was not found, then the home would be responsible for replacing it. My poor mother didn't lose it, and the family certainly didn't lose it. However, her attitude was deplorable. I think she is high up? But know she is not the care home manager. I've never seen this woman with a smile on her face!
The other staff member, I just observed being very sharp with a resident, when he wouldn't (or couldn't) physically comply with her request (she got frustrated with him).

Reply from Kirstene Feenan, Marketing at Rosepark Nursing Home

Thank you for your review. We’re disappointed to read that your experience isn’t the welcoming and supportive one that Rosepark is commonly known for. We’d like the chance to address the areas you mentioned and would love if you could arrange to speak with the home manager to discuss your concerns and help improve the service for you and your family. Best wishes, Renaissance Care

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Review of
Rosepark Nursing Home
from W L (Son of Resident) published on 26 June 2023

Submitted via Website • Report

Overall Experience

I have been visiting my mum in Rosepark since she was admitted six months ago. I would like to say, the staff greet you with a smile and make you feel welcome when you visit. Staff are caring to my mum and always available to chat and answer any questions on how she is. There's never a 'moan' or a feeling

that anything is too much when I ask them for anything for my mum. The place is warm, hospitable, bright and modern, which makes you feel that the staff and home care about the residents in creating a nice place to stay. I've spent a lot of time here, chatting to staff, when I visit my mum and always get offered a cup of tea and a snack. It takes the stress and worry of where your loved one is, knowing that people actually care and that you're not just a number to be forgotten about. In what was a very stressful time, having to find a suitable care home for my mum, it's taken a lot of the worry and stress away knowing that my mum is happy in a caring and loving environment.

Reply from Kirstene Feenan, Marketing at Rosepark Nursing Home

Thank you very much for your review. We're delighted to hear how much you enjoy your time visiting Rosepark and that your mum has settled in so well. Rosepark really is a lovely home with some wonderful people. Thank you again and very best wishes, Renaissance Care.

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Review of
Rosepark Nursing Home
from D K (Grandson of Resident) published on 2 March 2023

Submitted via Website • Report

Overall Experience

My grandmother has been in the home for five years. We chose Rosepark Nursing Home because of the excellent care that is given to residents. Staff are amazing very friendly alway speak and make time for the families that come to visit would highly recommend Rosepark.

Reply from Kirstene Feenan, Marketing at Rosepark Nursing Home

Thank you for taking the time to leave a review. We’re delighted that you’re happy with your experience at the home. Our staff take great pride in creating the very best homes where our residents can thrive.
Thank you again, Renaissance Care.

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Review of
Rosepark Nursing Home
from Scott M (Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

The carers have character and are friendly. Options for food are good. I enjoy the food very much, however fewer chips could be provided. I am pleased to be offered milk and fruit when I would like it.

Reply from Kirstene Feenan, Marketing at Rosepark Nursing Home

Thank you very much for your review and feedback, it means a lot.
We wish you the very best, Renaissance Care.

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Review of
Rosepark Nursing Home
from E P (Cousin of Resident) published on 10 February 2023

Submitted via Website • Report

Overall Experience

The staff at Rosepark Nursing Home are truly amazing. Everyone is so friendly and nothing is ever too much bother. It is lovely to see the bond they have with their residents. The meals provided by the kitchen staff are delicious and nutritious. The home itself is nice, bright and spotlessly clean.

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Review of
Rosepark Nursing Home
from Irene K (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum has been in Rosepark for a year and she gets excellent care from the staff. They spend a lot of time motivating the residents and they are well-presented as far as personal appearance goes. My mum's room is always spotless.

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Review of
Rosepark Nursing Home
from Agnes W (Friend of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My friend was in for 18 months. She was well cared for, and they made her feel wanted. She sadly passed away in 2022, but I highly recommend Rosepark. Also, made me feel welcome when I visited. The food was, the good carers were amazing, and also the domestics and nurses were amazing.

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Review of
Croftbank House
from Kirsteen W (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

The care home staff were very caring and gentle with my mother - who was not always easy to deal with or good at mixing. The staff always treated her with great care and dignity. She was a resident for two years and the family always felt she was safe and well cared for.

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Review of
Croftbank House
from Una B (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum is very happy there.
Both Mum and myself have been treated with respect and friendliness.
I am kept up to date with any health concerns or issues.
I consider it to be a cosy, friendly, loving place and all credit to the management and staff.

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Review of
Croftbank House
from Y D (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum has been here for nearly two years now, and it was due to Mum's condition that she was unfortunately not able to stay at home on her own. Since being here, my mum has flourished in herself, her confidence has grown, care is second to none, and most staff know my mum personally and can tell me

what she's been up to. The daily activities are fantastic, and residents are encouraged to take part; there is a wide variety of things to do, but Friday is a favourite as there is entertainment on, and they love the live music. I know that Mum does, for sure, kick her legs in her wheelchair - she still joins in. The surroundings are super clean and homely, and the staff take pride in this. The food is also super, and encouragement from staff to help residents who may need support is on hand. Staff are approachable and helpful to speak to with any inquiries or concerns that you may have. My family have been very happy at the change for our mum as she is super secure, relaxed, well looked after, and her needs met.

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Review of
Croftbank House
from A B (Daughter of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

My parent is well cared for by all the staff at Croftbank House. They all know her and call her by her name and treat her respectfully at all times. If I have had any concerns regarding my parent these have been dealt with in a professional and timely manner by the staff. They keep me updated on any

changes in my parent's health. I am very happy with the level of care she receives.

Reply from Kirstene Feenan, Marketing at Croftbank House

Thanks very much for your review and we're delighted to hear how well you and your family are with your parent's care. If there's ever anything you wish to discuss, our door is always open. Many thanks, Renaissance Care.

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Care Homes Owned by Renaissance Care in Lanarkshire

Renaissance Care Locations in Lanarkshire (2)

Renaissance Care Reviews in Lanarkshire (46)

Croftbank House

Croftbank House

Croftbank House

Croftbank House

Croftbank House

Rosepark Nursing Home

Croftbank House

Croftbank House

Croftbank House

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Croftbank House

Croftbank House

Croftbank House

Croftbank House

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