Care Homes Owned by Renaissance Care in Aberdeenshire

The care staff are very caring polite and attentive and make you feel at home ever time we come to visit my mother we have no complaints regarding the care home aye feel my mother is well looked after and her needs are well met

Despite several changes in the home management over the past 18 months Dad is well looked after as the caring staff (ground floor team in particular) have been very welcoming from the outset and are truly lovely, they show genuine care and compassion towards Dad and the other residents. The events and entertainment provided is very popular and well organised with a variety of activities most weekdays. It is homely, well kept, clean, and tidy and the carers, nursing and management team have responded well if I do have queries or issues to raise.

It so in March 2026 she was going downhill we couldn't give her the care she required. Dementia is hard to cope with. We needed help that's where Persley Castle came in, when she first went in Ofcourse there were a few hiccups, she progressed then went downhill was in sedative state for a bit, but when mentioned they quickly had her medication reviewed and changes were made since then she's now up and walking around constantly she's sleeping better eating better drinking better and most importantly being cared for better. I can't say enough how above and beyond some of the staff go in order to help the residents and their family's and visitors, they are like a big happy family and I feel comfortable asking questions and enquiring about my mum and they usually have answers, if they don't will get them .no home is perfect and can always do with help with funding etc but yeah keep up the good work

Staff are friendly and respectful to residents and family members. Staff engage well with residents and always help provide support when needed. If I require assistance or help with dad they always provide me with assistance and give guidance and support. The staff nurses are excellent and always keep me informed with dad's appointments and changes to his medication. I do feel that due to the nature of dad's condition and him having some capacity he doesn't engage in social activities and I do worry he isolates himself too much. However, I am aware that staff do try to get him involved but he chooses not too. His eating habits are a'lot better. Personal care and hygiene are good, but I feel he needs stronger encouragement to change into clean clothes. I have absolutely no concerns about dad's safety and I appreciate all the staff do for dad.

I have nothing but praise for the care my mother Caroline receives at Jesmond Care Home. The facilities are first class and the level, and range of activities provided for residents is first class. There is always something for the residents to take part in to keep them as active as possible physically and mentally. The staff are caring and friendly and my mum thinks of many of them as friends, especially Jade, Ange and Nicola to mention just 3 of the staff who go the extra mile. Even Colin who drives the minibus on the regular outings deserves a special mention for his caring attitude and friendly demeanour. We worried that mum might struggle to cope with life in a new care home however she really enjoys calling Jesmond her home. We regularly take mum out for visits to the family and there is no issue when it is time to take mum back. She's off and running back in happily waving us by which is great to see. Would highly recommend Jesmond to anyone who requires such level of care.

My brother is well cared for and benefits from the kind interest that the carers give him. He doesn't like to participate in many of the activities but he has liked the outings he has been on. The carers make sure he has his hair cut and his clothes are tidy .

Very happy with care home and my relative is well cared for.would be nice to get more feedback about how my relative is getting on and if their is any problems with the care.some carers do inform me about daily things but others don't say a thing.management we're going to email relatives with feedback but up to now haven't had any contact.

My mum has been a resident in Jesmond Care Home since March 2019. We have never had an issue with anything at the home. The staff are all friendly and approachable. My mum is now in advanced stage of Alzheimer's and cannot tell us anything but from what we see she is extremely well looked after and is always clean and tidy. The staff know my mum well now as she has been there for so long! Although my mum can no longer participate in the activities there is always something going on for the residents who are able to participate. The activities coordinators put in a great deal of work to make the days enjoyable for the residents. Overall an excellent care home. Keep up the good work!

I am mostly happy with the care that my granda receives apart from the many falls he seems to be having but I am happy that they contact me each time, make sure he is okay and contact a doctor if need be.

Maybe more Scottish fare on the menu.

Some of the staff have gone above and beyond to help and I really appreciate them.

Our Mother is always treated like one of the family and we can't thank the staff enough for their care, support and kindness that has been given to our Mother over the last 7 months..

All staff are friendly and welcoming. The staff are very caring to my relative and considerate to us a family and nothing is too much trouble for them. They take their time to listen to our concerns and deal with them in an efficient and timely manner. The home itself is well decorated and kept clean.

At Jesmond Care Home the staff are always friendly, polite and helpful. Even although the home is busy with a refurbishment at the moment it is always clean and tidy and the residents health and safety is their main priority. Mum loves it here and is well looked after. The entertainment program has something every morning and afternoon. Also the residents are taken out for runs, lunches and breakfast. Happy hour and live music every Friday. They hold a relatives meeting where we are updated in all aspects of the home and any questions we have are always answered. The manager of the home is always available whether in person or on the telephone to discuss any of your concerns. I like this because you are listened to, nothing seems to be a problem and the manager is easy to talk to. I am really glad mum is here as I know she is safe and well treated. They always keep me informed if there is a change in her medication or needs a doctor.

I believe that everyone at Jesmond does their best to create a safe and dignified environment. All the staff are friendly and approachable. There is a fantastic range of events and trips provided and I am regularly asked if there are any day trips that I think my mum would enjoy.

Looked after and nursing staff are excellent with her

Our experience so far has been very good - my Dad moved into TCH 6 months ago. He has been well cared for and we have been kept informed of his well-being throughout. The staff we have met so far have been friendly, approachable and helpful. Dad's room and the wider facilities are always clean and fresh when we visit. We have been particularly impressed by the co-ordination of weekly activities and really appreciate the updates shared via Social Media - it keeps us up to date with what is going on while also giving us peace of mind.

They know my grandma very well and it's always nice to see the photos of her on the social media page.

There is a friendly atmosphere at Cranford Care Centre. The staff are cheerful and take great care of the residents. Staff come up with creative ideas to entertain those in their care.

Mum has been a resident in Cranford Care Home since February 2026 and the transition and care she has received in the Care Home has been amazing. The staff are always very approachable, very friendly and are excellent. The weekly activities are very good and include pampering sessions. Mum is definitely in the best place and she has said over the last few weeks, how much she is enjoying Cranford. I would definitely recommend Cranford Care Home. Keep up the excellent work!