Care Home Owned by Renaissance Care in Glasgow City

and all the amazingly caring staff and management. She has been on outings attended many activities with other residents and settled in very well. I can't praise everyone enough. A lovely home for my mum.

and for all the hard work in helping her settle and feel at home and valued. Thank you.

mum beyond dementia.
Lots of different banking staff used to cover shifts.
We had to ask on several occasions for mum to be bathed.
No explanation could be given for bruises on hand and back.
Whitecraigs were unable to care for mums moderate dementia so we moved her to another care home where mum settled within days,is happy and the change in her is commented on by all visitors.
Whitecraigs in my experience is more suitable for assisted care or very mild dementia.

times. I can only comment on afternoon tea which always has nice cakes, biscuits and fruit options. My only problem is with the laundry which is terrible. Clothes ruined after one wash. Can't buy light colours as everything is grey/brown after the first wash. Jumpers shrunk and not wearable after one wash. Bedrooms could do with a freshen up & only a toilet and sink - no shower.

the staff and enjoys their patter too! The team who look after her have taken time to get to know her (and me!) and that shows in her care. I know I can talk to them about any concerns I have and am listened to. Mum has had a difficult couple of years but I know here she is safe, healthy and treated with respect and dignity.
I love the different events they arrange for the residents. Mum has enjoyed her day trips away and especially enjoyed a recent musical afternoon. The celebration meals are also excellent. There are regular relatives meetings when I can find out about future plans and ongoing developments/improvements but also contribute my own thoughts and ideas. Highly recommended!

the staff, carers and domestics have for the residents is amazing. It is a fun place to be.

assist with these. Dad also has a good rapport with staff who are so kind to him and other residents which is lovely to see too. It helps us knowing he is being well cared for at such a difficult time. Staff also very good at communicating with us with any issues. Also, staff good at helping us celebrate special occasions. Visiting can be fun and we have got to know other residents and their families too which makes the experience better. Thank you to all staff.

been clean, hair washed, nails painted, and generally taken care of in every way.
Staff make a huge effort to try and ensure that she is not left out of any activities.
We feel very fortunate that she is a resident here.

was gossip and hide in the office. Numerous times I could hear the carers talk badly about their colleagues and residents which didn’t give me confidence about my grans care. My gran only got washed by the carers a handful of times in the few months she lived there and was often forgotten about at meal times. Please avoid and put your family member elsewhere.

delay in order for Mum to be comfortable and happy at all times. Any communication and feedback is given in a professional and caring manner.
Admitting a loved one to a care home is no easy task but when you visit and are greeted with a big smile then you know you have done the right thing and chosen a great care home.

questions or concerns, the actual care staff are, without a doubt, wonderful. My auntie is looked after by everyone so incredibly well, and she is so happy in the home, and you can feel that they really care about her, and nothing is a problem. They all work incredibly hard, and I feel they interact with her so much and with me too. Going in, they greet you with your name and always ask how you are and update you on how my auntie is doing. They also do so much for the residents, keeping them entertained and posting it all on the Facebook page, which is really great. I cannot thank them all for everything they do, including the kitchen staff, cleaners and anyone else who helps; they are amazing people.

Unfortunately, my mum passed away in November 2022, the staff were fantastic and amazing in helping to support my Dad and my family at a very sad and difficult time. My Dad continues to live a fulfilling life, enjoying each day and looking forward to what he can get up to with the staff. I work in the care sector as a manager and I couldn't have wished better for the care, love and attention my mum received and my dad continues to receive on a daily basis. Thank you all for the wonderful work you all do in challenging times.

Mum's, but I honestly can’t thank everyone enough for all their help.

to listen, even if it’s just to see how I’m doing and reassure me about things. My husband thinks the staff are wonderful and jokes with them. My mum was there for nearly 7 years and was so happy and content and enjoyed all the activities.
The main gripe I have is the Wi-Fi but thankfully it’s being dealt with. The home itself is constantly getting updated but the main thing for me is the care all the staff give. Well done to you all!

What was important for us was that our mum felt safe, secure, contented and treated with respect and dignity. The level of professional care that is evident on a daily basis doesn't happen by chance, staff are trained and competent but most important of all they demonstrate the right attitude for the job they do. There is a happy family atmosphere within Whitecraigs and as a relative of a resident there, it fills me with a sense of comfort that my mother is well looked after. In order to provide a balanced view of the facility. The one thing that isn't in doubt though is the caring and compassionate approach from all of the staff. Wifi could do with improvement and the ability to make telephone calls within the facility.

the home and on one occasion I saw them doing each others hair instead of looking after the residents. The manager of this care home acts like she doesn't have a care in the world, every single time me and my family complained about something she never seemed to care or do anything about it. I wouldn't wish this care home on my worst enemy.

(the housekeeping staff really do not get enough credit for the work they do, it cant be an easy task). I cannot fault them at all and I am so glad we chose here to have our relatives spend the rest of their lives. Special mention to all of the staff in the Rouken Glen unit for being so kind and helpful to us as a family, (not just my grandparents in their care) nothing is ever a bother to any member of staff and everyone is more than willing to help if needed.

it's a tremendous place. Sure, there are a couple of things that need a wee bit of TLC and upgrading (windows, WiFi, but these are being addressed), but they don't affect the overall care, which is the most important aspect. One of the best things about Whitecraigs is that you can drop in at any time (out with protected meal times), so nothing is covered up for relative visits. Another good aspect is the low staff turnover which lets you and your loved ones build up a relationship with the staff, and we find this very Important. Highly recommended.