Care Home Owned by Renaissance Care in Highland

truly grateful for mums care until she sadly passed away and even then there were flowers placed in mums room and lovely words to remember mum on her final journey, Thank you all for the love you shared with my mum. Truly outstanding.

me her brother is well looked after which is a good feeling for relatives. Thanks to a caring staff.

that time two of her carers visited her after their shift and in their own time. They were keen to check in on her and offer a familiar face and a hug. Their care, commitment and connection to my mum have been very much appreciated by me. It gives me peace of mind to know she is being well looked after and is in a home-from-home environment. My mum herself often comments very positively about the home and staff, and she enjoys blethering with the nurses and carers and having a laugh with them. I really can’t sing the praises of all staff high enough.

always open to listen to concerns or suggestions.

visited. Although my father had just been admitted to hospital the manager told me that a place was coming up shortly and that it would be kept for my father. I was so grateful for that help at that time.
I have seen and talked to several staff members at the home and at all times they have always been kind polite and very helpful. Indeed the care that my father has received during his stay has been, in my opinion, second to none. This includes not only his daily routine needs such as clothing and feeding but also medical safety and general welfare needs are provided in a very professional manner.
The way the home was managed during the Covid outbreak was exceptional.

my father, and his needs, as an individual and this helps his levels of security, safety and contentment. The whole team's expertise and efficiency has helped to improve my father's physical health with prompt attention to any issues which arise and regular updates to us of the same. A wide range of different events and activities are available throughout the week, including outings and singing groups, which we feel are very beneficial to mental stimulation. We had been very anxious about and putting Dad into a home, however, choosing the Kingsmills Care Home was the very best decision we made at a difficult time.

and needs are constantly assessed, with steps taken to address them and keep her as safe and secure as feasible.
I do not live near Inverness, so the staff are excellent at communicating with me by phone when matters are urgent or by email otherwise. I also attend Relatives' Meetings by video-conferencing.
The manager and senior staff have been unchanged during the time that my mother has been a resident, so we have built great relationships together. In fact, all of the staff are caring and helpful, and I know that I can phone at any time if I have any concerns.
My mother remains happy and content in Kingsmills, and I remain confident that she is receiving the best of care.

of ideas between staff and residents' relatives. My Parent's physical and mental health has improved noticeably during their 17-month residency and they feel safe and secure and treated as individuals. The medical supervision is very good with all medical attention being attended to efficiently with updates being given to family members. Kingsmills provide mental stimulation to residents through external minibus trips and internal activities. I feel this is a very important aspect of their care provision package. Kingsmills hold regular relatives meetings on-site and digitally and have also started training courses for such as dementia handling. This provides valuable insights to relatives.

and my generally bedridden mother is always clean and comfortable. They always treat her with friendly respect, which is wonderful, given her dementia affects her personality in ways that make her not the easiest person to nurse.
The surroundings are clean and homely, with nice gardens, the food is lovely, and where my mother is able, there are lots of activities. She can get her nails and hair done when she is able.
Very professional and friendly management; it would be difficult to find a better home.

with decorations, parties etc.

this worrying period were in no doubt exceptional during these difficult weeks. Our mother has now improved greatly in the exceptional care she has been given and she looks so very happy, very content, and she has regarded Kingsmills Care Home as her home for quite considerable time now. All of this is due to the manager and Kingsmills heroes for the excellent care they have given to her. My sister and I wish to compliment and congratulate all members of staff in their work. We are also delighted how our mother has been taken out on trips in the minibus and referring to social media pictures she has enjoyed these trips immensely and latterly her unforgettable boat trip onto Loch Ness.

and room number).
Initial attempts to help my husband to toilet involved a sling arrangement which was awful. The acquisition of a "Sara Stedy", as used in hospital, would be a good, less degrading, investment! Little wonder he chooses to crawl to the toilet!
Menus I have seen seem varied. Afternoon snack with cake and additional selection of fresh fruit is good, but my husband certainly does not need to be given 4 biscuits mid-morning. If it's there, he will eat it, but not being active means it is not a good thing long term.
These are only preliminary thoughts. The staff are great and have a lovely way with coping with my husband. All my concerns have been listened to and acted upon.