Care Homes Owned by Imperial Healthcare UK Ltd

I was accepted into Homelea Care Home, Lewes Road, Eastbourne, by manager Kate, the day after assessment at the Hospital as respite care on the 25th October 2025. Since the start, Kate has been supportive, thoughtful and professional, we have managed to work well together. I could not have wished for a better manager, along with all the staff, including the food and tidiness. I highly recommend Homelea.

The care home is run with every member of staff knowing exactly what they're doing when treating the patients. They care for them; you cannot fault in any way. I have visited my partner every day fr 3 hours at a time, and she tells me everyone is so kind and thoughtful. Of course, it's all down to the managers (Kate) that the place "Homelea" is run so well. I would have no hesitation about recommending this home. My partner has been in the home since July 2025.

My brother was unsure at first about moving into a care home as he thought he'd be losing his independence. However, after a short while, he is happy with his surroundings, care and realises that he is much safer and we are happier knowing that he has care staff on hand overnight, if they are required.

My sister was diagnosed with Lewy Body Dementia before xmas last. Short life expectancy. Today she was brighter & more chatty, and engaging than she's been in months. Staff all very happy. Family very happy. Well done.

The staff are wonderful the residents couldn't be treated better. Although the house could use some stronger air fresheners.

The staff show great empathy when dealing with residents and treat them with care so they can keep their dignity. It enables relatives to feel confident in the well-being of their loved ones.

I can not fault the care and attention that my mother is receiving since she arrived they are so friendly to us visitors always offering a cup of tea or coffee with biscuits and smiling.

My review goes back till November 2023, as I only, now, feel I can comment truthfully, although my mum has been a resident at Homeleas for the last three years, things were not great; however, there have been significant improvements since the above date.

The treatment my mum has received from the Homelea staff has been extremely caring, respectful and warm. She is treated as family, as an individual, her own preferences and choices understood and catered for. I cannot stress highly enough how grateful I am to the brilliant, responsive manager and the wonderful staff for the kind support to both my mother and our relationship.

The new manager is making lots of changes for the better. The home is a lot cleaner now and the staff are very friendly.

The staff are very caring and attentive towards my mother. The home is kept clean, always a cleaner working away when I visit. The laughter and banter between the staff are so lovely to hear and see. I enjoy my visits with my mother and also seeing who I now class as my friends - the staff. Thank you so much for the way she is so well cared for and treated with respect.

My partner moved into the home a few weeks ago. He is happy, well looked after and enjoys sitting and talking with other residents and staff. The staff are very caring, and they have a good manager at the home.

I have found the care staff and management to be attentive to the needs of my mother. They have responded to her increased needs in terms of her dementia care and have supplied more specialised equipment as required. Also, the staff and management are supportive of the family as they are very much part of the resident's journey.

She and her late husband has been at St Michael's for over 5-years. I had felt the care and cleanliness had gone downhill, and I wasn't at all happy. Since the change of staff in the last month, I have noticed a huge difference, making her (102) more peaceful. I think previously, although she can't express herself, she was very unhappy.

My daughter was well and happy at first but now she is quiet and subdued, she is shaking so much now. At last, she has been given a ground floor room. She has a fear of stairs and this has been on all her notes from social services: (she was in a little attic room for over two years) the running of the home has changed.

No deaths due to Covid which is very pleasing. Considerate and helpful. Will relate to individual needs and caring appropriately. Always busy getting on with jobs.

Mum has become too difficult for me to cope with in my home on my own anymore. They were very helpful in making the transition for both of us as stress-free as possible. Obviously, visiting has been a problem for everybody, but we are kept up to date. Mum had a couple of problems, one being a fall, but management were very efficient in looking after her and keeping me informed.

My mother has received excellent care at Homelea. She has been treated with kindness and respect. The staff and management have coped extremely well during the past very difficult year. They have kept up a very high standard of care and hygiene throughout.

My mum received terrible care having many falls lying on the floor for hours. Most staff couldn't understand basic English. When we moved her, she had lost loads of weight and could not walk, no effort to help her walk. Her brand new clothes were all missing. When challenged, they refused to speak to us, I could go on. This is a terrible place! Sorry Mum.

My mum was a resident at Homelea Residential Care Home for over 2 years. The staffs and management do a brilliant job they are so caring and nothing is too much to ask them. They made my mum happy and my mum was happy living there, sadly my mum passed away though health issues. Homelea you're doing a fantastic job keep up with the good work you all do, thank you so much for the care you gave my mum and made me feel so welcome as soon as l walk through those doors and with this covid_19. Staff and management are superheroes in my eyes, well done to you all, God bless to you all.