Care Homes Owned by Rosewood Healthcare Ltd in Conwy

I'm very satisfied with the overall care. Mental health is important & the home understands my brother's needs well & are always responsive & patient, which I am grateful for.

It is a pleasure when visiting, to see the staff and residents getting on so well together. It's a lovely and relaxing atmosphere and everyone goes above and beyond to help each other staff and residents included. I am delighted that Plas Isaf is the place we picked for mum.

My brother spent a month in Plas Isaf last year after suffering a stroke and then returned to live in his flat with carers visiting 3 times a day. The deterioation in him was incredibly fast but after returning to Plas Isaf he looks so much better. He is being looked after by a brilliant care team and the management is fantastic. Absolutely outstanding care and team.

The moment we walked through the door of Plas Isaf we felt reassured. The atmosphere was warm, friendly and very clean.The care my husband received was first class, they covered all his needs perfectly. As for the food, excellent. Thank you all.

The staff have really made my feel at home ,She's settled in nicely .she loves joining in with things .and they have let me join in too when I visit , two members of staff in particular is amazing, and all the staff are friends and family now .thank you for everything you do not just for mum but for all residents.

My mother has always been independent until lost her mobility last year. I visited many homes before settling on Plas Isaf. It was a huge change for my mother - I cannot thank the staff enough for helping her settle so well. Mum loves the activities in particular and the carers really do care. The only improvement would be to take the residents out more frequently and also to sit outside in the newly designed front garden. I would definitely recommend Plas Isaf.

Very pleasant as you walk in the door. You are met with very pleasant staff. I found the place, clean, always nice, nice and pleasant in the garden. Lovely place to have afternoon tea. The lounge is very nice and clean. Nice floorings, very well managed. TV and radio, games. Always plenty to do high praise for the staff, very clean always. Rooms nice, spacious. A home that is well managed. Very caring staff all round.

Staff are excellent, caring. Genuine responsibility for each client. Always treated with respect. Happy home.

The residents come first. From the day we were shown around the home to now we feel like part of a family! A particular staff member and your team thank you so much for making this so easy for me and my mum.

What more can be expected?

Staff are all very friendly and pleasant there is lots of activities for the residents and day trips. Food is always delicious and on arrival always get a good cup of tea. They always make me feel welcome.

My sister has settled well into Rhoslan. The staff made her very welcome and spent time with her to support and reassure her on admission. I have always found the staff to be positive, pleasant and helpful at all times. They are always ready to listen to both my sister and myself if we have any questions.

The food and cleanliness of the home are excellent. My sister really enjoys her varied and tasty meals. The activity programme the residents have is also excellent. The manager is always at hand to help.

A lovely pleasant home. Everything is perfect there, the care is great. What more do you want for your relative.

We find the staff very approachable, easy to talk to, always ready to help.

My daughter has been in this home since December 2011. I cannot speak highly enough of the care she has received, wonderful staff and I can visit anytime I like. I can talk to the staff and they are helpful and wonderful. Fantastic place.