Care Homes Owned by Gradestone Ltd in Cleveland & Teesside

Harmony House is truly a standout facility, characterised by an environment that is impeccable and extremely clean from top to bottom. The staff are exceptionally friendly and welcoming, creating a warm atmosphere that immediately puts you at ease. Beyond their kindness, the team is remarkably supportive, consistently going out of their way to provide attentive care and ensure every need is met with genuine compassion.

My mum has lived at this care home for many years now we visit when we can living 2 hours away. I know my mum is in good hands the staff have always been very welcoming and approachable. When we visit my mum with our children they are very accommodating offering us drinks and a nice area to sit in. I feel they are all very approachable. My mum speaks very highly of the staff and has always been looked after to a high standard. The care home is always very clean and decorated lovely my children especially like the art work in the hall ways and rooms and also outside. My mum will have many many more years living at Harmony house and I wouldn't want her to be anywhere else she gets 24hour care, company and most of all I know she's safe. Thankyou to everyone who takes care of her.

When we attended the home to collect my father's belongings-during the period in which the room was still allocated to him-we discovered that another resident had already moved in. Our father's possessions, including sentimental photographs and his television, were still in the room and in use by another resident. This was deeply distressing and inappropriate. We have made a formal complaint, and the matter has been referred to CQC.

Absolutely disgusting place, the lack of care and safeguarding here is really concerning and the management needs seriously looking into. The manager takes no responsibility for how badly treated the paying service users are and is happy to brush serious incidents under the carpet without informing families. Avoid at all costs!

Do not put any of your family members into this (Don't) care home. Beside a few nice staff that's all that is good about this place. The smell of Urine as soon as you walk through the main door is vile. The food is terrible. The decor & furniture is in a deplorable state. I feel so very sorry for the long stay residence.

Great staff. Willing to help. No matter how busy they were. Taking time to take patients to shops. Some go beyond their duties just to make a difference to the patients. Not just the carers even the office staff make you feel at ease. It's been 2 years this week since my mate passed. But me and the family will never forget how good this place was. Just like to say thank you.

The staff are always very helpful, pleasant and courteous, the food and cleanliness are of a very high standard.

What can I say, Harmony House staff are amazing and all round great with my mum and great with the grand children. So caring for residents.