- 33 Rooms
Younger Adult Care
Permanent Care
- Mental Health Care
Care Homes Owned by Gradestone Ltd in Cleveland & Teesside
5.9
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cleveland & Teesside for Gradestone Ltd are showing below.
View the details of all 2 locations (with 7 reviews) owned by Gradestone Ltd
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Gradestone Ltd Locations in Cleveland & Teesside (2)
- 48 Rooms
Older Person Care
Permanent Care
Respite Care
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Gradestone Ltd Reviews in Cleveland & Teesside (7)
5.9
Gradestone Ltd has a Group Review Score of 5.9 (5.907) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gradestone Ltd must have a Review Score.
Review of
Harmony House Nursing Home
from Suzie T (Daughter of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has lived at this care home for many years now we visit when we can living 2 hours away. I know my mum is in good hands the staff have always been very welcoming and approachable. When we visit my mum with our children they are very accommodating offering us drinks and a nice area to sit in.
I feel they are all very approachable. My mum speaks very highly of the staff and has always been looked after to a high standard. The care home is always very clean and decorated lovely my children especially like the art work in the hall ways and rooms and also outside. My mum will have many many more years living at Harmony house and I wouldn't want her to be anywhere else she gets 24hour care, company and most of all I know she's safe. Thankyou to everyone who takes care of her.
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Review of
Harmony House Nursing Home
from Mia M (Daughter of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My father was a resident at Harmony House until he was removed following a safeguarding concern
While in the care of Harmony House, my father suffered a serious physical assault. Due to the severity of this incident and the associated safeguarding risks, we removed him immediately. The local authority
While in the care of Harmony House, my father suffered a serious physical assault. Due to the severity of this incident and the associated safeguarding risks, we removed him immediately. The local authority
confirmed that the usual 28-day notice period did not need to be served, as it was deemed unsafe for him to remain.
Since his removal, communication from the management team has been extremely poor, and the situation has been handled unprofessionally.
When we attended the home to collect my father's belongings-during the period in which the room was still allocated to him-we discovered that another resident had already moved in. Our father's possessions, including sentimental photographs and his television, were still in the room and in use by another resident. This was deeply distressing and inappropriate. We have made a formal complaint, and the matter has been referred to CQC.
Since his removal, communication from the management team has been extremely poor, and the situation has been handled unprofessionally.
When we attended the home to collect my father's belongings-during the period in which the room was still allocated to him-we discovered that another resident had already moved in. Our father's possessions, including sentimental photographs and his television, were still in the room and in use by another resident. This was deeply distressing and inappropriate. We have made a formal complaint, and the matter has been referred to CQC.
Reply from Senior Management at Harmony House Nursing HomeWe are deeply sorry to read about your experience and the distress caused to both your father and your family. The concerns you have raised are extremely serious, and we want to acknowledge the impact this situation has had.
The safety and wellbeing of all residents is our highest priority. Any allegation of physical assault is treated with the utmost seriousness and is subject to immediate safeguarding procedures, including referral to the local authority and relevant regulatory bodies such as the Care Quality Commission. We fully cooperate with all external investigations to ensure that concerns are thoroughly reviewed and appropriate action is taken.
We are very sorry to hear about your experience when collecting your father’s belongings. This is not the standard of care, dignity, or respect we expect to uphold, and we recognise how upsetting this must have been—particularly given the personal and sentimental value of the items involved. We are currently reviewing our internal processes regarding room transitions, property management, and communication with families to ensure this does not happen again.
We also regret that communication from the management team did not meet your expectations during such a critical time. Clear, compassionate, and timely communication is essential, and we are addressing this as part of our ongoing review.
As this matter has been formally raised and referred externally, we are unable to comment on specific details at this stage. However, please be assured that a full investigation is underway, and all findings will be used to strengthen our safeguarding practices and overall service delivery.
Once again, we sincerely apologise for the distress caused and thank you for bringing these matters to our attention
The safety and wellbeing of all residents is our highest priority. Any allegation of physical assault is treated with the utmost seriousness and is subject to immediate safeguarding procedures, including referral to the local authority and relevant regulatory bodies such as the Care Quality Commission. We fully cooperate with all external investigations to ensure that concerns are thoroughly reviewed and appropriate action is taken.
We are very sorry to hear about your experience when collecting your father’s belongings. This is not the standard of care, dignity, or respect we expect to uphold, and we recognise how upsetting this must have been—particularly given the personal and sentimental value of the items involved. We are currently reviewing our internal processes regarding room transitions, property management, and communication with families to ensure this does not happen again.
We also regret that communication from the management team did not meet your expectations during such a critical time. Clear, compassionate, and timely communication is essential, and we are addressing this as part of our ongoing review.
As this matter has been formally raised and referred externally, we are unable to comment on specific details at this stage. However, please be assured that a full investigation is underway, and all findings will be used to strengthen our safeguarding practices and overall service delivery.
Once again, we sincerely apologise for the distress caused and thank you for bringing these matters to our attention
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Review of
Harmony House Nursing Home
from N M (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Absolutely disgusting place, the lack of care and safeguarding here is really concerning and the management needs seriously looking into. The manager takes no responsibility for how badly treated the paying service users are and is happy to brush serious incidents under the carpet without informing
families. Avoid at all costs!
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Review of
Roseworth Lodge Care Home
from D L (Mother of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Do not put any of your family members into this (Don't) care home. Beside a few nice staff that's all that is good about this place. The smell of Urine as soon as you walk through the main door is vile. The food is terrible. The decor & furniture is in a deplorable state. I feel so very sorry for the
long stay residence.
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Review of
Roseworth Lodge Care Home
from P E (Friend of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great staff. Willing to help. No matter how busy they were. Taking time to take patients to shops. Some go beyond their duties just to make a difference to the patients. Not just the carers even the office staff make you feel at ease. It's been 2 years this week since my mate passed. But me and the
family will never forget how good this place was. Just like to say thank you.
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Review of
Roseworth Lodge Care Home
from M H (Nephew of Resident) published on 25 October 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are always very helpful, pleasant and courteous, the food and cleanliness are of a very high standard.
Reply from Bharathi Panjadka, Manager at Roseworth Lodge Care HomeThank you very much for your review, I am glad that you found our care home up to your satisfaction and thank you for recommending us. We will continue to strive, providing quality care for all our service users.
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Review of
Harmony House Nursing Home
from Zara H (Daughter of Resident) published on 9 February 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What can I say, Harmony House staff are amazing and all round great with my mum and great with the grand children. So caring for residents.
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