Strong Life Care Ltd in West Yorkshire | 2 Care Homes

Review of
Cooper House
from S P (Daughter of Resident) published on 16 July 2025

Submitted via Website • Report

Overall Experience

My dad was in Cooper house for respite care unfortunately he passed away last week, I would like to thank all the staff for for the loving 24 hr care they gave to my dad, I know he was being looked after properly and meals that were all home cooked, i am so grateful to.you all

Reply from Dorota Piechowiak, Regional Manager at Cooper House

Thank you so much for your kind and heartfelt message during such a difficult time.On behalf of everyone at Cooper House, please accept our deepest condolences on the passing of your dad. It was truly an honour to care for him, and your words mean a great deal to the team. We are grateful to know that you felt he was well looked after and that the care and comfort we provided brought you some peace.We are thinking of you and your family, and please don't hesitate to reach out if there's anything we can do to support you.With sincere sympathy,

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Review of
Cooper House
from A R (Wife of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

The Cooper House a nice place to be. The staff are very nice.

Reply from Dorota Piechowiak, Regional Manager at Cooper House

Thank you so much for your kind words and positive feedback about Cooper House. Were delighted to hear that you feel its a nice place to be and that youve had such a positive experience with our team.It means a lot to us that youve recognised the warmth and dedication of our staff. Creating a welcoming, safe, and supportive environment is at the heart of everything we do and its lovely to know that its felt by those who visit and live here.Your comments encourage us to continue striving for the best in care, comfort, and community. Thank you again for taking the time to share your thoughts.

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Review of
Cooper House
from S R (Granddaughter of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

Really happy with the care my nana is receiving.

Reply from Dorota Piechowiak, Regional Manager at Cooper House

Thank you so much for your kind words and positive feedback about Cooper House. Were delighted to hear that you feel its a nice place to be and that youve had such a positive experience with our team.It means a lot to us that youve recognised the warmth and dedication of our staff. Creating a welcoming, safe, and supportive environment is at the heart of everything we do and its lovely to know that its felt by those who visit and live here.Your comments encourage us to continue striving for the best in care, comfort, and community. Thank you again for taking the time to share your thoughts.

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Review of
Cooper House
from Paul W (Brother of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

Have observed my brother's care over many months, which he receives on a 1 to 1 basis, 24hrs. I consider that the staff do a sterling job in looking after him. The family are very grateful.

Reply from Dorota Piechowiak, Regional Manager at Cooper House

Thank you so much for your kind and thoughtful feedback regarding the care your brother receives at Cooper House. We are truly pleased to hear that you recognise the dedication of our staff in delivering 1-to-1 support around the clock.Your words mean a great deal to the entire team, and I will be sure to pass on your appreciation to those directly involved in your brothers care. We understand how important it is for families to feel confident and reassured, and your gratitude affirms that we are delivering care with the compassion, dignity, and consistency our residents deserve.We remain committed to maintaining high standards in all aspects of care, cleanliness, and support and your feedback motivates us to continue striving for excellence.Thank you again for taking the time to share your experience.Warm regards,

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Review of
Earls Lodge Care Home
from Marjorie R (Respite Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

I came to Earls Lodge for respite care and in the time I was there I felt very lucky to be looked after by all of the lovely staff. The care I received is like nothing I'd ever have imagined. The staff took care of all my needs and even curled my hair. I arrived at the home looking unkept and I am leaving

looking and feeling like Marilyn Monroe. I would recommend this home always to people. I'd take the staff home if I could.

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Review of
Cooper House
from H S (Daughter of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

There seems to be a shortage of staff. Residents are often left in the day lounge unsupervised for long periods of time. On the rare occasion there is a member of staff in the lounge they are often preoccupied on their mobile phone rather than interacting with residents. I often visit my mother and

do not see a member of staff at all during my visit or have to go hunting for someone to help other residents. There are a small number of lovely, dedicated staff but there are some who are quite rude and abrupt with both residents and visitors. The dining room is often dirty and not set for meal times. I feel that the activities/entertainment is poor and there appears to be a lack of stimulation for residents. I would like regular updates on what activities my mother has been involved in. I would suggest some nice background music in the lounge. The home looks run down and needs investment in decor and furnishings. I have seen no improvements since Strong Life Care took over in Jan 2025.

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Review of
Cooper House
from Elizabeth C (Daughter of Resident) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

Had to request Dad to be bathed as he was smelly. When his feet swelled, I asked for doctor to come and have a look and his legs became very hot and swollen and sore, and the doctor said for Dad to elevate his legs.
I still wasn't happy, so I persisted, and then 2 days later, a nurse and another doctor

said he had cellulitis and needed antibiotic cream. This should have been prescribed at the first notification, thus causing unnecessary discomfort.

Reply from Ayuuba Nafah, Home Manager at Cooper House

I had a meeting with the daughter regarding the concerns raised above and was able to show evidence to her that her father (MC) has a shower 2 - 3 a week and has a wash between showers. Daughter suggested that her dad would like a bath once a week which has been added to the care plan.Regarding MC's swollen legs, he was seen the the GP who advised us to elevate his feet and monitor. We arranged another GP review for MC when his legs did not improve and the GP prescribed antibiotics and topical cream. We listened to his daughter when she wasn't happy with the initial intervention of elevating legs. I have discussed the concerns raised by MC's daughter with the team to ensure that we are consistently addressing the concerns.

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Review of
Cooper House
from W F (Wife of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

Not enough supervision eating and drinking also with his trying to persuade him to join in the entertainment and go to the dining room for meals.

Reply from Dorota Piechowiak, Regional Manager at Cooper House

Thank you for taking the time to share your feedback. We truly value all comments as they help us improve the care and support we provide. Were sorry to hear your concerns regarding supervision during mealtimes and encouraging participation in activities. Please be assured that we have taken steps to address this. Our team has reinforced routines to ensure better supervision during dining and is actively working to support and encourage every resident including your loved one to engage in suitable activities and attend meals in the dining room. Our aim is to provide a nurturing environment where every individual feels supported, involved, and respected. Thank you once again for your input, and please don't hesitate to reach out directly if you'd like to discuss anything further.

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Review of
Cooper House
from T H (Daughter of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

My dad is lovingly cared for at Cooper House. I know he is kept safe - the staff go over and above to do this and care for his needs - from carers - nurses - management team. They are also there for us as a family which means so very much.
Dad is happy, feels secure, I couldn't ask for better people

to care for him 24/7.

Reply from Dorota Piechowiak, Regional Manager at Cooper House

Thank you so much for your kind and thoughtful words. It truly means the world to all of us here at Cooper House to know that your dad feels safe, secure, and happyand that you and your family feel supported as well. We are honoured to be entrusted with his care and will continue to do everything we can to ensure he feels valued, respected, and loved every day. Your message is a reminder of why we do what we do, and its deeply appreciated by the whole team.With heartfelt thanks,The Cooper House Team

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Review of
Cooper House
from Gary C (Son of Resident) published on 5 May 2025

Submitted via Postal Card • Report

Overall Experience

Fabulous care home there is not much else to say. Everything is excellent.

Reply from Dorota Piechowiak, Regional Manager at Cooper House

Thank you so much for your wonderful words! Were absolutely delighted to hear that you feel everything is excellent at Cooper House. Its our privilege to care for our residents, and feedback like yours truly means so much to the whole team. We're committed to maintaining the high standards youve experienced and continuing to provide a loving, supportive environment every day.With sincere appreciation,The Cooper House Team

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Review of
Cooper House
from Derek A (Husband of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

A nice out look from most rooms specially at the back were the hens are and the plants. Could do with some warmer weather.
Plenty of entertainment from the residents in the lounge all told a good home to live and visit in.

Reply from Dorota Piechowiak, Regional Manager at Cooper House

Thank you for your lovely words and observations! We're so glad you enjoy the outlook from the roomsespecially the peaceful view of the hens and garden at the back. We agree, a bit of warmer weather would make it even more perfect! It's wonderful to hear that the atmosphere in the lounge brings joy and entertainmentour residents truly do make Cooper House a special place. We're grateful for your kind comments and so pleased that you see it as a good home to live in and visit.Warm regards,The Cooper House Team

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Review of
Earls Lodge Care Home
from J C (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

From mum being admitted into Earls Lodge the staff and carers have been so loving and caring towards her. She has formed close bonds with the carers who came to feed, bathe and just be with her. On mum leaving Earls Lodge Care Home to go home the carers and staff were queuing up to give her a squeeze

- mum has thoroughly enjoyed her time here, she was so grateful for everyone showing her love. Thank you so much from all her family.

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Review of
Earls Lodge Care Home
from S W (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My Dad was admitted to Earls Lodge on Emergency Respite following my Mum's death. He was admitted on 13th December, in a very confused state. He wasn't able to cope on a day to day basis looking after himself without Mum, or handling day to day chores. From the minute he was admitted, he was welcomed

with open arms by all the staff, they made him feel safe and secure. My Dad is a very quiet, private man, and has always been very independent. He's Polite, and always says Please and Thank you. He berates himself for forgetting things, not knowing what day it is, not knowing where he is, but he always tells me how lovely all the staff are, and how much they do for him. He says they are worth their weight in gold, and I have to agree. They reassure him, they encourage him to join in, and they are very respectful towards him. It's highly unlikely my Dad will come home, but I am happy that the family at Earls Lodge will take very good care of my him.

Reply from Chloe Yates, Deputy Manager at Earls Lodge Care Home

Thank you so much for the review and we will share this with the staff team, if you have any suggestions on how to improve the activities and rooms to ensure we aim for 5 stars please let management know.

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Review of
Earls Lodge Care Home
from A C (Granddaughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

The staff are wonderful and treat residents with care and respect. They go above and beyond to make residents feel welcomed, loved and cared for. The food is also of a high standard and refreshments are continuously brought round for residents.

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Review of
Earls Lodge Care Home
from Carol B (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

I cannot speak highly enough about Earls Lodge. Due to both my parents becoming ill for different reasons, they both resided at Earls Lodge and the staff showed them care and dignity throughout. Mum passed away from dementia after a short illness and I was fortunate that she was able to return to Earls

Lodge for her final days where I knew she was safe and loved. Dad remained in the home and despite being blind and only feeling comfortable in his room, the staff still would regularly check in on him for a chat and always considered his mental health. Dad passed away on 2 February and again I was blessed enough that the home fought with me and palliative care to return him to the home for his final hours. The staff made such a sad time in our lives into something happy and precious and I'll miss them all so much. For anyone considering Earls Lodge, I cannot recommend this wonderful home enough, because it truly became a beautiful safe home to us all.

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Review of
Earls Lodge Care Home
from Eve A (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mum really needed some company as she was living alone with early stages of dementia. She isn't the easiest of people to care for as she gets very confused and this affects her mood. The staff here are so good with her helping her to keep busy with a wide range of activities and helping keep things

as normal as possible (hair and nails done regularly).

Reply from christian mason, Marketing Manager at Earls Lodge Care Home

Thankyou for completing the review we appreciate you taking the time to complete it.

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Review of
Earls Lodge Care Home
from Becky W (Granddaughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My Grandma has been resident at Earls Lodge for nearly 12 months and we couldn't have asked for better care for her. I was unsure if she'd settle in but she's in the best room for having a nosey and been able to see people walking around. She's not the most sociable but she's finally coming round a

bit and getting more involved, that's credit to the staff! Not pushy to get her into the day room (that's not her) but gentle encouragement to partake in things such as baking, which she loved to do at home, has brought her out of her shell a bit. I imagine she's a bit of a bossy boots when we're not around! All the staff are attentive and nothing is too much. She has a great relationship with them and she tells me they regularly pop in for a chat. As a family member, it's nice to be able to have a conversation with staff members when we visit. She is showered regularly and has recently taken to having a bath which she loves but couldn't manage before. Thank you to all the staff at Earls.

Reply from christian mason, Marketing Manager at Earls Lodge Care Home

Thank you for your kind words these will be shared with all staff and thank you for taking the time to review.

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Review of
Earls Lodge Care Home
from Lesley G (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident since 30th December. The staff have treated her with the utmost dignity and respect, managing to calm her when she becomes anxious. The activities are excellent and the care shown is exemplary. Thank you for making this a home.

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Review of
Earls Lodge Care Home
from Elaine C (Daughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Overall experience has been excellent. So much so, that we have requested that my father stay permanently. The home manager came out to meet us before entering. From that very day to today both myself, family members and especially my father feel 100% happy with the care he is receiving at earls lodge.

All staff are kind caring attentive and well experienced. They meet his every need. Nothing is to much trouble

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Review of
Earls Lodge Care Home
from Faye C (Granddaughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Superb staff, all super friendly and welcoming.
All staff go above and beyond for all residents and family members too. Extremely kind and caring, have dignity and respect for all. Nothing you ask ever seems to much, they are extremely approachable and understanding.

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Care Homes Owned by Strong Life Care Ltd in West Yorkshire

Strong Life Care Ltd Locations in West Yorkshire (2)

Strong Life Care Ltd Reviews in West Yorkshire (106)

Cooper House

Cooper House

Cooper House

Cooper House

Earls Lodge Care Home

Cooper House

Cooper House

Cooper House

Cooper House

Cooper House

Cooper House

Earls Lodge Care Home

Earls Lodge Care Home

Earls Lodge Care Home

Earls Lodge Care Home

Earls Lodge Care Home

Earls Lodge Care Home

Earls Lodge Care Home

Earls Lodge Care Home

Earls Lodge Care Home

Awards / Recognitions (11)

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