Care Home Owned by Strong Life Care Ltd in East Riding of Yorkshire

Reply from Jackie Brook, Head of Marketing and PR at Hesslewood House Care HomeThank you for your kind feedback. We're delighted to hear your mum felt comfortable and well cared for during her stay, and that you found the team welcoming and supportive. Your appreciation means a great deal to everyone at Hesslewood House.

Reply from Jackie Brook, Head of Marketing and PR at Hesslewood House Care HomeThank you so much for your kind and thoughtful review.
We're delighted to hear that your mum feels happy, safe and well cared for at Hesslewood House - that is always our absolute priority. It's lovely to know that you both feel able to talk openly with the team and that any concerns are listened to and addressed promptly.
We're especially pleased that your mum enjoys the activities and visits from the hairdressers - those everyday moments really do make a difference to wellbeing. Your recommendation means a great deal to our whole team.
Thank you for trusting us with your mum's care and for taking the time to share your experience.

Reply from Jackie Brook, Head of Marketing and PR at Hesslewood House Care HomeThank you very much for taking the time to share your experience.

We're truly grateful that your mum was able to return to Hesslewood House following her hospital stay, and that she received the care, comfort and support she needed during such a difficult time. It means a great deal to know she was well looked after.

We're also delighted to hear that your dad continues to enjoy life at the home - from the daily activities and entertainment to time spent outdoors in the gardens. Creating opportunities for residents to stay active, engaged and connected, while also welcoming families to share in special occasions, is something our team takes great pride in.

Thank you again for your kind words about our staff, surroundings and the atmosphere of the home. They will be shared with the team, who will be very proud to know the difference they are making.

With warm regards,
The Hesslewood House Team

Reply from Jackie Brook, Head of Marketing and PR at Hesslewood House Care HomeThank you so much for your kind and thoughtful review.

We're delighted to hear how happy your mother-in-law is at Hesslewood House, and that you've seen such a positive change in her since she joined us. Knowing that she feels respected, well cared for and able to enjoy our activities with a renewed zest for life means a great deal to our team.

Your comments about our staff, environment and daily activities will be shared with the whole team - they will be incredibly proud to know the difference they are making.

Thank you again for your recommendation and for trusting us with your loved one's care.

Reply from Jackie Brook, Head of Marketing and PR at Hesslewood House Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt review.

We are truly delighted to hear how happy your mum is at Hesslewood House, and that you've seen such a positive change in her since moving to the home. Knowing that she feels settled, supported and able to enjoy such a full and engaging lifestyle means a great deal to our entire team.

Our colleagues work incredibly hard to create a warm, welcoming environment where residents feel at home, valued and encouraged to take part in activities that bring them joy and purpose. Hearing that this has made such a difference to your mum - and has given you peace of mind - is exactly why they do what they do.

Thank you again for your kind words and for trusting us with your mum's care. They will be shared with the whole team, who will be very proud to know the impact they're making every day.

With warmest regards,
The Hesslewood House Team

Reply from Michael Smith, Operations Director at Hesslewood House Care HomeThank you so much for taking the time to write this review, the team will really appreciate it.As part of our continuous improvement, we are very keen to learn how we could improve your 4 scores to 5, so if you would like to get in touch with any suggestions as to how we could have perfected yours and Mums experience with us, we would be grateful!Best Wishes

Reply from Michael Smith, Operations Director at Hesslewood House Care HomeThank you so much for your kind words, we are glad that the environment is inline with the outstanding care within the Home. I can't wait to share this review with our team. If you have any ideas on how we could further improve, please feel free to come have a cuppa and see us.Thanks again

Reply from christian mason, Marketing Manager at Hesslewood House Care HomeThankyou for your lovely words these will be shared with all.

Reply from christian mason, Marketing Manager at Hesslewood House Care HomeThank you so much for your lovely review this will be shared with staff.

Reply from Harriet Sharland, Marketing Assistant at Hesslewood House Care HomeThank you, Jo for taking the time to share your positive experience with us. We're overjoyed to learn that your father is thriving in our care at Hesslewood House Care Home. We're here to provide a safe and nurturing home for all residents. Thanks again.

Reply from Hannah Burke, Marketing Administrator at Hesslewood House Care HomeThank you for your comments about Hesslewood House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We have acknowledged the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.