Care Homes Owned by Wellcome Care Homes Ltd in Caerphilly

I can't thank the carehome staff enough . My final review . Sadly our friend passed away. The love and care for the last two and half years was nothing short of amazing. The outstanding care of karen towards us and our friend. They absolutely loved him we all did . We will miss you all very much. Im writing this with tears there is too many of you to mention. Carers kitchen staff management everyone . I made some beautiful friends. Even other residents family . The care the Love you give is truly something. We love you all . Thank you Justine and Rob xxx 100% perfect

My step father is suffering with advanced dementia. It was a heart wrenching decision to have to make to put him into full time residential care and very daunting for us as a family, however the warm welcome he received was second to none. The staff were so kind and caring towards him and us. Instantly we felt at ease. He has settled really really well and I honestly believe it's down to the care he's receiving. We are kept upto date with activities the home arranges for both residents and families. Also we are so impressed with the interactions and activities the staff arrange. I feel like my step dad is happier and safer now. Thankyou to Karen and staff xx

My mother has been in Trecelyn for nearly 3yrs and the staff are outstanding their care is second to none even when my mum has a bad day the staff make my mum look like a princess and also treat her too as a princess the home is outstanding and I am glad my mum is there

Very grateful for Karen and the team for how they have cared for my mother. The environment is very warm and friendly and everyone is really helpful. I have great peace of mind knowing my lovely mother is taken good care of whilst I have some respite :)

Where do I begin to express how amazing and hard-working all the staff are at Trecelyn! Everyone is so friendly and helpful. My grandmother enjoyed her precious last 2.5yrs here where the staff made her feel safe, respected and loved. I will always be indebted to them for the way they supported me and my family during our loss, and continue to do so. Trecelyn is blessed to have such a passionate manager who truly cares about the welfare and experience of her residents, I know this because she is my mother and I see her hard work every day. Well done all and most importantly "thank you for everything!"

Again thanks for everything

My mother-in-law passed away in November after 2 and a half years of outstanding care at Trecelyn court. Her end of life care was filled with compassion tremendous dignity and care from experienced and dedicated staff. I will be eternally grateful to all at Trecelyn for their care of her and us as a family.

My mum became a resident of Trecelyn Court in January this year, prior to this she lived independently in her own home. It was a big transition for my mum, who is suffering from dementia and is a high falls risk, so living alone became impossible. My mum was understandably anxious about the move, but upon arriving, she settled immediately and now is thriving amongst residents who have become good friends and carers who genuinely treat my mum like part of their family. The staff are all so lovely and are always so friendly towards family when we visit. The management have been amazing too, working with family to make my mums life as safe and comfortable as is possible for her. She is treated with the utmost respect and compassion by all that look after her each day. They have not only transformed my mums life where she is safe and cared for every day, but also the lives of myself and close family who can relax knowing mum is happy, safe and loved in her final years.

Would highly recommend 100 %...

Treated with the utmost respect and dignity, my aunt enjoyed the last three years of her long and fulfilled life cared for by a very special, skilful team at Trecelyn Court.

Adapting to a new environment and routines was undoubtedly a challenge for my aunt who had been fiercely independent and proud. However, the staff at Trecelyn quickly identified her needs and responded very positively to her strong character, individuality and great sense of humour!

She always spoke highly of the staff recognising their kindness and friendliness.

We will always be most grateful that our dear aunt was in the safest of hands, treated with fondness and kindness.

With heartfelt thanks and appreciation to everyone at Trecelyn Court who made a residence a special home.

My mother has been a resident here for the last few years. She is treated like a princess in every way and cared for and loved by all the staff. She has recently been in hospital and the manager has gone above and beyond in being my mother's voice during this time. I would give more than 5 stars in every aspect of this review if I could. Amazing place and truly wonderful people

I cannot give this home enough praise and to the staff for all their professional care to our most vulnerable pensioners. Thank Trecelyn Court.

Was worried about mam when she first got there last August, but needn't have worried, she has settled in so well and enjoys the company and the activities.

Total neglect to my father-in-law. Post-COVID after suffering chest infection, sepsis, dehydration on arrival to hospital after two days before being admitted two senior carers were asked by myself for doctor to be called. No was the response, my father-in-law is clinically well. The following morning he gets admitted to hospital with the above diagnosis. Absolutely totally neglected. Also got a photo very big blister on heel and I was told his feet were fine.

Thanks for the continuous hard work and care.

My mother-in-law has been in Trecelyn-Court for a few months. Before she went in she didn't interact with anyone, slept most of the time and generally and quite poorly. She is now looking great, taking part in all activities, and her health is better. The team here are amazing, and so clean and tidy and the food is amazing. Highly recommend this home.

They have looked after my nonni so well, it makes me feel happy and safe. I love visiting her as often as I can and the staff always make me feel warm and welcome.

Having to put Mum into a home was heartbreaking. I wanted to continue caring for her at home, but I knew she needed expert care. Treceltn-Court is a wonderful home - so helpful and caring and makes everyone feel like family. The care they have given my mum is second to none. I would so highly recommend them.

My mother has Parkinson's. She was in her own flat but was vulnerable. She had sustained many falls requiring admission to the hospital. She could no longer cope at home because of her mobility issues. She could no longer manage her medications, for multiple medical conditions. Since moving into Trecelyn, she has had 24-hour support from wonderful, caring and supportive staff. As a family, we are grateful that she is well cared for. We no longer worry about her falling and not being in control of her medication. Her room is en suite. It is always clean and tidy. She can socialise in communal areas if she wishes. If she is having a bad day, she is allowed to rest in her room. When we visit her now, we can socialize and reconnect, rather than worry and stress. She tells me frequently how lovely and kind the staff are. Believe me, she would be the first to say if they were not. From my own perspective, the staff are welcoming, courteous and accommodating. Nothing is too much trouble for them.

Mum had been determinedly independent all her life but issues related to her dementia meant the time had come to move and as a family, we agree the move to Trecelyn-Court is the best decision we have made. The welcome Mum received from day one has also been outstanding, the food and the care she has received has been fantastic. Dignity and self-worth is promoted on a daily basis with activities to stimulate and engage being provided daily. Individual interests are encouraged as well as promoting group activities. Mum has had a number of medical issues in recent months but the professionalism of the staff ensured that prompt intervention was sought and that following stays in hospital has returned to the loving care of Trecelyn. All staff work tirelessly to provide a clean, welcoming and stimulating environment for all residents. I would have no difficulty in recommending Trecelyn to anyone needing to make a very difficult decision in moving to a supported environment.