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Care Homes Owned by BIRA Care Homes in Blaenau Gwent

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Only the locations & reviews in Blaenau Gwent for BIRA Care Homes are being shown.

BIRA Care Homes Locations in Blaenau Gwent (1)

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1 Care Home owned by BIRA Care Homes in Blaenau Gwent

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Bankhouse Nursing Home
Llangynidr Road, Beaufort, Ebbw Vale NP23 5EY
1061 Reviews
Bankhouse Nursing Home
Bankhouse Nursing Home
"Since my husband has been admitted into Bankhouse December 2025, both our lives have improved, thanks to the staff and management for..."Read all 61 reviews

from £1,400 / weekSize 55 rooms

Location Type: Care Home

Bankhouse care home in Beaufort is a welcoming home for people requiring care and support. The care home has an enhanced general practitioner service and allows for all minor health issues to be dealt... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care

BIRA Care Homes Reviews in Blaenau Gwent (61)

9.6

BIRA Care Homes has a Group Review Score of 9.6 (9.611) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BIRA Care Homes must have a Review Score.

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Showing 61 reviews matching selected criteria
Review of Bankhouse Nursing Home from Michele B (Wife of Resident) published on 18 August 2026 Submitted via Postal Card•
Overall Experience
Since my husband has been admitted into Bankhouse December 2025, both our lives have improved, thanks to the staff and management for taking such great care of him and making me feel so welcome.
Knowing that he is comfortable, safe and well looked after is all that matters.

Thank you all for your understanding, kindness and friendship.

↩Reply from Mirela Matei, Manager at Bankhouse Nursing Home

Thank you so much, Michelle, for your lovely and heartfelt review. Your kind words mean a great deal to our whole team. We are very happy to have your husband here at Bank House, and it is a pleasure to support and care for him. Thank you for your trust, kindness and continued support.

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Review of Bankhouse Nursing Home from Sarah W (Daughter of Resident) published on 30 July 2026 Submitted via Postal Card•
Overall Experience
Mam moved into Bankhouse Nursing Home and its been a positive experience for both my mum and myself.

Mum is happy, well looked after by all the staff and seems to have settled well made friends and feels safe

↩Reply from Mirela Matei, Registered Manager at Bankhouse Nursing Home

Thank you for your lovely review. We're so pleased to hear that your mum has settled in well, feels happy and safe, and is enjoying life at Bank House. Thank you for your trust and support.

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Review of Bankhouse Nursing Home from A J (Daughter-in-law of Resident) published on 15 June 2026 Submitted via Postal Card•
Overall Experience

Mother in law has been here for a few months. Staff are very helpful very polite. She has settled in well, she enjoys the company. Always something going on that she has the option to join in if she wants to

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home

Thank you for your lovely feedback. We are delighted to hear that your mother-in-law has settled in well and is enjoying the companionship and activities available. Your kind comments about our staff are greatly appreciated and will be shared with the team.

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Review of Bankhouse Nursing Home from Alexandra P (Daughter of Resident) published on 11 June 2026 Submitted via Website•
Overall Experience

The nursing home is excellent, I think it's very good value for the money. There's entertainment everyday with two staff( Paul & Vicky). There's a variety of options for food at meal times. My Mother is a very picky eater, but, She eats everything that's put in front of her. The rooms are kept very clean and tidy. All of the staff are very friendly and brilliant with all the residents. How they remember all their names is beyond me! My Mother is very happy at Bankhouse and this is coming from a woman who was addiment she wasn't going in one. The nursing home grounds are kept to a very high standard and is always clean and tidy. Overall an excellent nursing home.

↩Reply from Mirela Matei, Registered Manager at Bankhouse Nursing Home

Thank you so much for your wonderful feedback. We are delighted to hear that your mother is happy and settled at Bankhouse. Your kind words about our staff, activities, catering, and environment mean a great deal to us and will be shared with the team, especially Paul and Vicky. We truly appreciate your support.

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Review of Bankhouse Nursing Home from Andrea J (Ex Family Member) published on 30 April 2026 Submitted via Postal Card•
Overall Experience
The staff are excellent. They work so so hard to help the patients.
Nothing is too much for the staff

They go above and beyond. Nurses do a amazing job.

↩Reply from Mirela Matei, Manager at Bankhouse Nursing Home

Thank you so much for your wonderful feedback. Your kind words mean a great deal to our team and are truly appreciated.

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Review of Bankhouse Nursing Home from Gavin E (Son of Resident) published on 14 April 2026 Submitted via Postal Card•
Overall Experience
My Dad has only been a resident at Bankhouse for 4 weeks but already he's settled in well.

The staff and management are all very friendly and approachable. The accomodation is clean, warm and comfortable. So far my dad has been made to feel very welcome and we as a family couldn't be happier knowing that our Dad is safe and well at Bankhouse.

↩Reply from Mirela Matei, Manager at Bankhouse Nursing Home
Thank you for your kind review.

We're so pleased to hear your dad felt safe, comfortable, and welcomed during his time at Bankhouse. It means a great deal to the whole team.

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Review of Bankhouse Nursing Home from L C (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card•
Overall Experience

Visited mum today Re Review. Having visited after 1 month since last time staff continue to have a good relationship with Mum. Mum always appears happy & dressed tidy. The area where Mum stays is clean & tidy & staff are always on hand to support all residents. Many Thanks Bankhouse for your care xx

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home

We are very pleased to hear that your mum appears happy, well cared for, and comfortable when you visit. Our team works hard to maintain a clean, safe environment and to build positive relationships with all our residents. We truly appreciate your feedback.

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Review of Bankhouse Nursing Home from G N (Grandson of Resident) published on 6 March 2026 Submitted via Website•
Overall Experience
My nan has been very happy here and seems to have enjoyed her time and having company in the communal room I think that the care home have done a brilliant job.
All the nurses and care staff are visible all the time .
The menu look very good and well presented
Mangers Mirela and Dan are very good and kind .

All excellent at Bankhouse

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home
Thank you for your kind words about myself and the team, we truly appreciate your feedback. It is wonderful to hear that your nan has been happy with us.

Please be assured that your nan will always be warmly welcomed at our care home.

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Review of Bankhouse Nursing Home from Peter E (Son of Resident) published on 27 February 2026 Submitted via Postal Card•
Overall Experience

All satisfactory / no issues

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home

Thank you for your positive review and for taking the time to share your feedback. Your feedback is greatly appreciated and will be shared with the entire team, as it reflects their ongoing commitment to providing high-quality care and service.

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Review of Bankhouse Nursing Home from Berwyn G (Friend of Resident) published on 5 February 2026 Submitted via Postal Card•
Overall Experience

Friendly, caring environment.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home

Thank you for your kind feedback. We are pleased to hear you found the environment friendly and caring.

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Review of Bankhouse Nursing Home from Jeffrey S (Friend of Resident) published on 5 February 2026 Submitted via Postal Card•
Overall Experience

All staff, management very caring, helpful, overall excellent, second to none.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home

Thank you very much for your kind review. Our staff and management team are dedicated to providing the highest standard of care and support, and it is wonderful to hear that you found our service excellent.

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Review of Bankhouse Nursing Home from C G (Daughter-in-law of Resident) published on 2 February 2026 Submitted via Postal Card•
Overall Experience

I found the nursing home since she's been her to be really friendly making you feel like you part of family. I am really happy with the staff and being included in what they do. Even when short staffed they do a really good job.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home
Thank you so much for your kind review. We're delighted to hear you feel welcomed and included as part of the Bankhouse family.

Our staff work very hard, even during busy times, and your appreciation means a great deal to us.

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Review of Bankhouse Nursing Home from Annette E (Daughter of Resident) published on 2 February 2026 Submitted via Website•
Overall Experience
My review really covers the full period of time my mam was at Bankhouse. Mam was always well cared for, with dignity & respect. The care & nursing staff were always helpful, kept us informed of how mam's day had been & any changes in her health. They showed her love & made her feel safe. As a family, they made us feel welcome & assured that mam was well cared for & happy. They supported us so much during mam's final days.
These staff members go over & above to care for the residents, they treat them as if they are their own loved ones.

I cannot comment on the food as mam was a non eater but what we saw looked & smelt delicious.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home
Thank you so much for your kind and heartfelt review. We're truly grateful to hear your mam was cared for with dignity, love, and respect during her time at Bankhouse.
It means a great deal that you felt welcomed and supported, especially in her final days. Your lovely words about our staff will be shared with the whole team.

Thank you again for trusting us with your mam's care.

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Review of Bankhouse Nursing Home from A B (Son of Resident) published on 26 January 2026 Submitted via Postal Card•
Overall Experience
I think the staff are friendly and polite. Nothing too much bother. Mater us feel included in everything they do.

And they do their best when short staffed even cleaning staff are polite and kitchen staff down to maintenance staff.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home

Thank you so much for your kind words. We're really pleased you felt included and supported. Your feedback means a lot to the whole team. We do miss your daily visits.

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Review of Bankhouse Nursing Home from Sandra W (Resident / Service User) published on 12 January 2026 Submitted via Postal Card•
Overall Experience
Wonderful staff & owner very nice. New management
Nurses very professional including all other staff
Food of choose excellent

Wonderful place to stay.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home

Thank you, Sandra, for your kind review. Your thoughtful and encouraging words mean so much to all of us and are truly appreciated by the entire team. We are grateful for your support and want you to know that you are very much missed by everyone here. Please don't forget that you always have a home here whenever you wish to visit.

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Review of Bankhouse Nursing Home from Olivia S (Wife of Resident) published on 9 January 2026 Submitted via Postal Card•
Overall Experience
All staff & managers are very good. They are helping all the time, food look nice, kitchen and bedroom clean. I visit my husband Wal every week on long unit.
To the manager of Bankhouse Care Home, I wish to express sincere thanks, to all the staff, at your Care Home, who show such love, compassion, friendliness and are all so very caring. Whenever I visit my hubby, Wal, I am welcomed with a cheery smile and if I am "feeling down", they always show love and support, towards me.
It is better than any medication!!!
Respect, dignity and love, towards not only Wal, but all the residents, of Bankhouse Care Home, is so important and it reassures, the loved ones, that that is show at all times!!!
God richly Bless all residents and staff everyday.

With much love Olivia

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home

Thank you very much for your kind and thoughtful feedback. We are always pleased to see you, and your visits bring a great deal of happiness to both our residents and staff. The love and positivity you bring when visiting your husband truly make a difference, and it is a pleasure to welcome you each time. Your words mean a great deal to everyone at Bankhouse Care Home.

Kind regards,

Mirela

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Review of Bankhouse Nursing Home from Glyn W (Relative of Resident) published on 5 January 2026 Submitted via Postal Card•
Overall Experience
Very proffessional & compassionate very caring staff.

Very informative when family has questions.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home
Thank you, Glyn, for your kind review. We're delighted to hear that you found our team professional, compassionate, and informative. Supporting both residents and their families is very important to us.
Kind regards,

Mirela

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Review of Bankhouse Nursing Home from Martyn J (Son of Resident) published on 5 January 2026 Submitted via Postal Card•
Overall Experience

In the time my mother has been in the care home, we haven't had any problems. She has settled in very well. The staff are friendly and very helpfull if any problems arrise.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home
Thank you Martyn, for your positive feedback. We're very pleased to hear that your mother has settled in well and that you've found our team friendly and helpful. Your reassurance means a lot to us.
Kind regards,

Mirela

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Review of Bankhouse Nursing Home from Deborah W (Relative of Resident) published on 5 January 2026 Submitted via Postal Card•
Overall Experience
Very efficient & friendly, nothing is too much trouble.

Very caring staff.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home
Thank you, Deborah, for your kind feedback. We're delighted to hear you found our team efficient, friendly, and caring - your words mean a great deal to us.
Kind regards,

Mirela

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Review of Bankhouse Nursing Home from H W (Niece of Resident) published on 30 December 2025 Submitted via Website•
Overall Experience

Cant praise the management and staff enough in this care home. My aunty had great care and support throughout her 4 week stay. Nothing was to much trouble for them and all staff was so happy and freindly. There was lots of Christmas activities going on in december and my aunt also had the option of having her hair done every week.

↩Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing Home

Thank you for your kind review. We are delighted to hear that your aunty received great care and support during her stay with us. Your lovely comments about our staff mean a great deal, and we're pleased she enjoyed the Christmas activities and weekly hair appointments. Thank you for trusting us with her care - it was a pleasure to support her.

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Awards / Recognitions (2)

  • 14 Jan 2025Recipient: BIRA Care Homes
  • 14 Jan 2025Recipient: BIRA Care Homes

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