Care Home Owned by BIRA Care Homes in Blaenau Gwent

the home to be very caring and friendly, we feel it has a very family feel there. Nothing is too much for the staff, even if it is busy, they find time to answer our questions and we are never felt to be in the way or a nuisance there. My father loves singing and is encouraged by the brilliant two staff members in particular to enjoy himself. I cannot put into words how grateful I am that he is being so cared for and loved by all the staff at Bankhouse. I leave there with no worries at all as I know he is very well looked after. He is always spotlessly clean. Thank you to everyone that takes the time to make my father and all the residents feel as if they matter. We as a family appreciate it so much thank you.

experience and whilst he was a gentle soul he was very particular, had high expectations and full mental capacity. I'm so pleased he felt very at home at Bankhouse (as a self funder he was able to relocate if he wanted to). Staff were always available, welcoming, warm and cheerful. It was a huge comfort to know Dad was in such lovely care and such a kind environment.

He was 89. He got dehydrated and taken into hospital. The pains he had were not taken seriously sometimes and the problem he had was kidney stones. He died of sepsis. He was unhappy there as he wasn't taken seriously. He was of sound mind. Some staff were friendly but some shouldn't be carers. They always said they were understaffed and he would have to wait. Over an hour one time to go to the toilet when I was there waiting with him. Not right at all. Dignity out the window. There needs to be improvement and more empathy. They are supposed to be made comfortable and homely before they come to their end of life. Not to be made to feel they are a nuisance.

when I leave, that my mother is in safe hands.

with watchful eyes

actually say exceeding them. They make sure she is comfortable and constantly engage with her when moving her as, since her stroke, she is a very nervous person and this helps to keep her calm and feel safe. They keep us (family) updated on how she has been and if there is anything we want they are on hand to help. Overall, my mam is safe, well cared for, comfortable and they make her smile, I couldn't ask for more.

to me.

now knows who we are. The staff treat her like family, and that shows in her demeanour, she is relaxed and happy when we visit.
I would not hesitate to recommend Bankhouse; they were very supportive of us when we had to discuss Mum’s living arrangements after she was diagnosed with advanced Lewy Body Dementia and advanced Parkinsons'. It was very hard leaving Mum at first, but the staff went out of their way to make us feel supported, and our voices were heard when we had any queries or worries about Mum. My mother feels safe and happy and enjoys the activities, which reassures us that she is happy and well looked after at the care home.

residents were.
My mom wasn’t a resident for very long as she passed away, but the attention and care they gave her was outstanding! I was always kept informed with regards to her when she became unwell and the care they gave me and my family after her passing was truly lovely.

can to make him comfortable at this difficult time. I am really happy and grateful for everything BankHouse is doing for my Dad.

and cared for by all. If anyone needs care, this is a cracking place to be in and was also a very friendly environment for my father and our family. You feel welcomed as you walk through the door every time.

was beautiful and the manager also put on a buffet and wedding cake. I cannot speak highly enough of the welcome our family had and the memories they helped us make, especially for my husband. On behalf of our family, we will be forever grateful to all at BankHouse Care Home.

and know she is in safe hands.