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Care Home Owned by BIRA Care Homes in Blaenau Gwent

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by BIRA Care Homes in Blaenau Gwent

Only the locations & reviews in Blaenau Gwent for BIRA Care Homes are showing below.

View the details of all 5 locations (with 145 reviews) owned by BIRA Care Homes

BIRA Care Homes Locations in Blaenau Gwent (1)

 - Browse 1 Care Home owned by BIRA Care Homes in Blaenau Gwent
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Bankhouse Nursing Home
Llangynidr Road, Beaufort, Ebbw Vale NP23 5EY 
10 56 reviews
Bankhouse Nursing Home, Ebbw Vale, Blaenau Gwent
"Bankhouse is excellent. My mother hasn't been here long, and she's come on in leaps and bounds. She loves it. The staff and care team are…"   Read all 56 reviews
  • from £1,400 / week
  • 54 Rooms
Location Type Care Home

Bankhouse care home in Beaufort is a welcoming home for people requiring care and support. The care home has an enhanced general practitioner service and allows for all minor health issues to be ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

BIRA Care Homes Reviews in Blaenau Gwent (56)

9.6

BIRA Care Homes has a Group Review Score of 9.6 (9.563) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BIRA Care Homes must have a Review Score.

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Review of

Bankhouse Nursing Home

from Alexandria P (Daughter of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankhouse is excellent. My mother hasn't been here long, and she's come on in leaps and bounds. She loves it. The staff and care team are friendly and always there to help. The ground floor, building and rooms are well maintained. Excellent!
Reply from Mirela Matei, Acting Manager at Bankhouse Nursing HomeThank you very much for your kind words. We are delighted to hear that your mother has settled in well and is making such wonderful progress. Your feedback about our team and the environment is truly appreciated.
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Review of

Bankhouse Nursing Home

from L C (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited mum today Re Review. Having visited after 1 month since last time staff continue to have a good relationship with Mum. Mum always appears happy & dressed tidy. The area where Mum stays is clean & tidy & staff are always on hand to support all residents. Many Thanks Bankhouse for your care xx
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeWe are very pleased to hear that your mum appears happy, well cared for, and comfortable when you visit. Our team works hard to maintain a clean, safe environment and to build positive relationships with all our residents. We truly appreciate your feedback.
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Review of

Bankhouse Nursing Home

from G N (Grandson of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been very happy here and seems to have enjoyed her time and having company in the communal room I think that the care home have done a brilliant job.
All the nurses and care staff are visible all the time .
The menu look very good and well presented
Mangers Mirela and Dan are very good
and kind .
All excellent at Bankhouse
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you for your kind words about myself and the team, we truly appreciate your feedback. It is wonderful to hear that your nan has been happy with us.
Please be assured that your nan will always be warmly welcomed at our care home.
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Review of

Bankhouse Nursing Home

from Peter E (Son of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All satisfactory / no issues
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you for your positive review and for taking the time to share your feedback. Your feedback is greatly appreciated and will be shared with the entire team, as it reflects their ongoing commitment to providing high-quality care and service.
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Review of

Bankhouse Nursing Home

from Berwyn G (Friend of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring environment.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you for your kind feedback. We are pleased to hear you found the environment friendly and caring.
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Review of

Bankhouse Nursing Home

from Jeffrey S (Friend of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff, management very caring, helpful, overall excellent, second to none.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you very much for your kind review. Our staff and management team are dedicated to providing the highest standard of care and support, and it is wonderful to hear that you found our service excellent.
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Review of

Bankhouse Nursing Home

from C G (Daughter-in-law of Resident) published on 2 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the nursing home since she's been her to be really friendly making you feel like you part of family. I am really happy with the staff and being included in what they do. Even when short staffed they do a really good job.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you so much for your kind review. We're delighted to hear you feel welcomed and included as part of the Bankhouse family.
Our staff work very hard, even during busy times, and your appreciation means a great deal to us.
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Review of

Bankhouse Nursing Home

from Annette E (Daughter of Resident) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review really covers the full period of time my mam was at Bankhouse. Mam was always well cared for, with dignity & respect. The care & nursing staff were always helpful, kept us informed of how mam's day had been & any changes in her health. They showed her love & made her feel safe. As a family,
they made us feel welcome & assured that mam was well cared for & happy. They supported us so much during mam's final days.
These staff members go over & above to care for the residents, they treat them as if they are their own loved ones.
I cannot comment on the food as mam was a non eater but what we saw looked & smelt delicious.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you so much for your kind and heartfelt review. We're truly grateful to hear your mam was cared for with dignity, love, and respect during her time at Bankhouse.
It means a great deal that you felt welcomed and supported, especially in her final days. Your lovely words about our staff will be shared with the whole team.
Thank you again for trusting us with your mam's care.
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Review of

Bankhouse Nursing Home

from A B (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff are friendly and polite. Nothing too much bother. Mater us feel included in everything they do.
And they do their best when short staffed even cleaning staff are polite and kitchen staff down to maintenance staff.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you so much for your kind words. We're really pleased you felt included and supported. Your feedback means a lot to the whole team. We do miss your daily visits.
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Review of

Bankhouse Nursing Home

from Sandra W (Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff & owner very nice. New management
Nurses very professional including all other staff
Food of choose excellent
Wonderful place to stay.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you, Sandra, for your kind review. Your thoughtful and encouraging words mean so much to all of us and are truly appreciated by the entire team. We are grateful for your support and want you to know that you are very much missed by everyone here. Please don't forget that you always have a home here whenever you wish to visit.
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Review of

Bankhouse Nursing Home

from Olivia S (Wife of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff & managers are very good. They are helping all the time, food look nice, kitchen and bedroom clean. I visit my husband Wal every week on long unit.
To the manager of Bankhouse Care Home, I wish to express sincere thanks, to all the staff, at your Care Home, who show such love, compassion,
friendliness and are all so very caring. Whenever I visit my hubby, Wal, I am welcomed with a cheery smile and if I am "feeling down", they always show love and support, towards me.
It is better than any medication!!!
Respect, dignity and love, towards not only Wal, but all the residents, of Bankhouse Care Home, is so important and it reassures, the loved ones, that that is show at all times!!!
God richly Bless all residents and staff everyday.
With much love Olivia
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you very much for your kind and thoughtful feedback. We are always pleased to see you, and your visits bring a great deal of happiness to both our residents and staff. The love and positivity you bring when visiting your husband truly make a difference, and it is a pleasure to welcome you each time. Your words mean a great deal to everyone at Bankhouse Care Home.

Kind regards,
Mirela
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Review of

Bankhouse Nursing Home

from Glyn W (Relative of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very proffessional & compassionate very caring staff.
Very informative when family has questions.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you, Glyn, for your kind review. We're delighted to hear that you found our team professional, compassionate, and informative. Supporting both residents and their families is very important to us.
Kind regards,
Mirela
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Review of

Bankhouse Nursing Home

from Martyn J (Son of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time my mother has been in the care home, we haven't had any problems. She has settled in very well. The staff are friendly and very helpfull if any problems arrise.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you Martyn, for your positive feedback. We're very pleased to hear that your mother has settled in well and that you've found our team friendly and helpful. Your reassurance means a lot to us.
Kind regards,
Mirela
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Review of

Bankhouse Nursing Home

from Deborah W (Relative of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient & friendly, nothing is too much trouble.
Very caring staff.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you, Deborah, for your kind feedback. We're delighted to hear you found our team efficient, friendly, and caring - your words mean a great deal to us.
Kind regards,
Mirela
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Review of

Bankhouse Nursing Home

from H W (Niece of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cant praise the management and staff enough in this care home. My aunty had great care and support throughout her 4 week stay. Nothing was to much trouble for them and all staff was so happy and freindly. There was lots of Christmas activities going on in december and my aunt also had the option of
having her hair done every week.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you for your kind review. We are delighted to hear that your aunty received great care and support during her stay with us. Your lovely comments about our staff mean a great deal, and we're pleased she enjoyed the Christmas activities and weekly hair appointments. Thank you for trusting us with her care - it was a pleasure to support her.
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Review of

Bankhouse Nursing Home

from M J (Wife of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is great and the staff very friendly. I love to come here. Im coming on daily basis and I spend more then 3h with the staff and my husband here in the care home. He stays in short unit and all the time the staff are nice and supportive, polite, professional. Even when I entry the home all appear
nice and calm. Food looking good and tast it good. Cleaning is very good, all the time is clean and smells nice in the home and also in the uni
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you very much for your kind and thoughtful review. We are delighted to hear that you feel welcomed and supported each time you visit the home, and that your husband is receiving the care, dignity, and attention he deserves.
Our team takes great pride in providing a warm, calm, and professional environment for both residents and their families, and it is wonderful to know that this has been your experience. We are also pleased that you are happy with the cleanliness of the home, the food, and the overall atmosphere.
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Review of

Bankhouse Nursing Home

from Ceri D (Daughter of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Bankouse Care Home for 6 years, it has been a very positive stressfree time for myself and my family. We have had no issues or complaints at all, he has had no falls, accidents, or any real illnesses since going to Bankhouse. When we visit, we are treated with respect and find
the home to be very caring and friendly, we feel it has a very family feel there. Nothing is too much for the staff, even if it is busy, they find time to answer our questions and we are never felt to be in the way or a nuisance there. My father loves singing and is encouraged by the brilliant two staff members in particular to enjoy himself. I cannot put into words how grateful I am that he is being so cared for and loved by all the staff at Bankhouse. I leave there with no worries at all as I know he is very well looked after. He is always spotlessly clean. Thank you to everyone that takes the time to make my father and all the residents feel as if they matter. We as a family appreciate it so much thank you.
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Review of

Bankhouse Nursing Home

from Andrea H (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nursing care excellent, professional, caring and friendly. Staff are always helpful and approachable. All needs attended to promptly and to a very good standard. Felt relative was in safe and caring hands. Regular communication with staff regarding care.
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Review of

Bankhouse Nursing Home

from Julia H (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am SO pleased we found Bankhouse. Dad arrived in a bad way 18 months ago and significantly improved within a few months. Every aspect has been first-class. We have always been delighted with the professionalism and genuineness of everyone. Dad was a retired professional with a great deal of world
experience and whilst he was a gentle soul he was very particular, had high expectations and full mental capacity. I'm so pleased he felt very at home at Bankhouse (as a self funder he was able to relocate if he wanted to). Staff were always available, welcoming, warm and cheerful. It was a huge comfort to know Dad was in such lovely care and such a kind environment.
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Review of

Bankhouse Nursing Home

from Peter H (Son-in-law of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was really clear when we first visited Bankhouse that there was a fantastic culture of genuine care. Way better than others we had visited. It's proven to be everything we expected. We feel very lucky with our choice.
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Awards / Recognitions (2)

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