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Care Home Owned by BIRA Care Homes in Newport

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by BIRA Care Homes in Newport

Only the locations & reviews in Newport for BIRA Care Homes are showing below.

View the details of all 4 locations (with 101 reviews) owned by BIRA Care Homes

BIRA Care Homes Locations in Newport (1)

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1 Care Home owned by BIRA Care Homes in Newport
Ashton Park Care Home

36/37 Waterloo Road, Newport NP20 4FP 

9.7 23 reviews
"My friend says it's comfortable living here. The staff are very friendly, kind and helpful. She loves living here. When I visit the staff…"   Read all 23 reviews
Location Type Care Home

Ashton Park Residential Home is a large detached two-story building located in a residential area in Newport City Centre. The home is registered with the Care and Social Services Inspectorate Wales (CIW) to provide accommodation and personal care for… Read more about Ashton Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 17 Rooms from £1,100 / week

BIRA Care Homes Reviews in Newport (23)

9.3

BIRA Care Homes has a Group Review Score of 9.3 (9.295) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BIRA Care Homes must have a Review Score.

Overall Experience
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Review of

Ashton Park Care Home

from Joanne R (Niece of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident for almost 22 years. The care she receives is of a high standard and all staff are fully aware of her needs. Many activities take place on a regular basis keeping all the residents happy and engaged. Keep up the good work.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home

We greatly appreciate your feedback. Our aim is always to provide the highest standard of service to your loved ones.

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Review of

Ashton Park Care Home

from Lynda L (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Ashton Park Care Home. The staff are very caring, helpful and fun. I visit regularly and am always made welcome. Mum has gained all the weight she lost before becoming a resident. The food is excellent, freshly cooked ingredients and all the things Mum enjoys. Mum loves having
her hair and nails done every week. Her clothes are immaculate which is so important to her, Mum loves clothes. Mum is treated with respect and dignity, she has a choice of time to get up/go to bed, what to wear, what to eat, personal belongings in her room. Her room is spotless. The staff now know her well and recognise immediately if she is not herself. Communication between staff, health and myself is excellent. I looked at several homes before Mum came to Ashton Park and I am so glad she became a resident here, she has become one of the big family.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home

We welcome family members comments as they are a complete and honest reflection of the service we provide to loved ones. Thank you for this wonderful feedback.

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Review of

Ashton Park Care Home

from P T (Niece of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty has always been treated excellently while in the home, nothing is ever too much trouble. The staff are always friendly and caring, going above and beyond their role to ensure she is happy and her needs and wishes are met.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home

Thank you for your wonderful feedback. Your loved ones are at the very heart of the care, support and decision-making processes. Your comments are valued immensely.

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Review of

Ashton Park Care Home

from H C (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend says it's comfortable living here. The staff are very friendly, kind and helpful. She loves living here. When I visit the staff are always helpful to us and welcoming. My friend is brought a drink when we visit. The home always seems clean and my friend seems well cared for.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home

Thank you for your kind words. They reflect the heart of the service we wish to provide for those in our care.

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Review of

Ashton Park Care Home

from Muriel C (Resident) assisted by family/friend published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all friendly and I feel safe. The food is really good, I have a choice. My bedroom is good, my own pictures are on the wall. My clothes are kept nice and clean. I love having my hair done every week. People listen to me. I get up when I want or go to bed when I want.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home

Thank you for your feedback, we are always happy to receive your comments.

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Review of

Ashton Park Care Home

from Kerrie J (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has Alzheimer's and came to the home in February 2024. He had problems settling and wanted to leave at first. The staff were amazing and dealt with his worries with kindness and reassurance. We went through a time where he felt unsafe and again with reassurance we seem to be making good progress.
He now seems settled and loves the staff to bits. I feel really reassured that any problems will be dealt with sympathetically.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home

Thank you for your review. Feedback is very important to us as we strive to provide a continual improvement plan for your loved ones.

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Review of

Ashton Park Care Home

from V R (Daughter-in-law of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care my mother-in-law receives.
She is happy and wouldn't want to leave.
Knowing that all her care is provided for us is such a comfort.
Would highly recommend.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home

We are very pleased with your wonderful comments. All feedback is greatly appreciated as we endeavour to improve our service for those in our care.

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Review of

Ashton Park Care Home

from Lily W (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had a bad experience in a care home, she was very anxious. Since moving into Ashton Park Care Home, she's improved so much mood-wise that her physical health has also improved. The staff are caring and very patient, I couldn't ask for better really.
Reply from Bishnu Khanal, Owner at Ashton Park Care Home

Thank you so much for your review. We strive to continue to make improvements.

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Review of

Ashton Park Care Home

from S P (Ex Family Member) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ex husband loves it here, he's well looked after and happy.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home

Thank you for your feedback. We find great pleasure in knowing that your loved ones feel happy with the service.

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Review of

Ashton Park Care Home

from D R (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident of Ashton Park. I am very pleased with the care that my father has. I find that the staff are very friendly and always make you welcome and the manager always keeps me up to date met my father.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home

We strive to provide the best service we can. The feedback we receive is important and we thank you for your wonderful comments.

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Review of

Ashton Park Care Home

from T P (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We as a family are really happy with the care my mam has received since being here. She has been in Ashton Care Home for the last three years. The staff keep me informed about her care. The staff are very friendly and take good care of her.
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Review of

Ashton Park Care Home

from B J (Son of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashton Park came into our lives when we needed them the most and my mum's health deteriorated. With love and care and with the help of the doctors my mum's health stabilised and has kept her well looked after. They have consistently kept us up to date with Mum's health and her needs. The team here is
really good and we wouldn't want her in any other place.
Reply from Janet Watkins, Manager at Ashton Park Care Home

Thank you very much for your kind feedback. We sincerely appreciate your recognition of the exceptional care provided by our team at our facility. Every member of our team is committed to delivering outstanding care to all our patients.

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Review of

Ashton Park Care Home

from M R (Resident) assisted by family/friend published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with my room which has a lovely view of the park. It is spacious and always clean and tidy. The staff are helpful, courteous and willing to help. There is always a good selection of food which is wholesome and nourishing.
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Review of

Ashton Park Care Home

from T A (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited numerous homes to place Mum in to but found a very warm welcome here. Staff are very friendly and management very professional. Mum has a lovely big room with beautiful views over the park. Mum thinks the food is fantastic, can't fault it at all. The staff are very attentive and help Mum all
the time.
Overall 10/10, lovely atmosphere and fun.
Reply from Janet Watkins, Manager at Ashton Park Care Home

Thank you so much for your gracious feedback. We greatly appreciate hearing about your satisfaction with the exceptional care provided by our team at our facility. Our entire team is dedicated to delivering outstanding care to all of our residents.

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Review of

Ashton Park Care Home

from V F (Sister of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with the service and care that my brother receives from the staff and manager when I visit him. He always seems happy and well looked after.
Reply from Bishnu Khanal, Owner at Ashton Park Care Home

We strive to make everyone's experience at Ashton Park a memorable one. Thank you for your review.

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Review of

Ashton Park Care Home

from Lesley M (Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in hospital looking for a care home to live in. The last one was very disappointing. On the Monday I went to view another home - but hated it. I rang my social worker. I was really upset. 20 minutes later a really sweet lady came to me. She said she managed a care home and said it was near the
hospital. What a wonder surprise! Nice room and the staff are amazing! Nothing is too much trouble for them. The food is good. I am so happy!
Reply from Bishnu Khanal, Owner at Ashton Park Care Home

Thank you for your wonderful review. We are pleased that you are happy with the service provided at Ashton Park.

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Review of

Ashton Park Care Home

from Mary F (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was never going to be an easy decision to arrange for my Mum to move into a care home but, I feel grateful each day that I chose Ashton Park. Mum has lived there for the last 7 months and I have consistently found the staff to be kind, compassionate, understanding, professional, and hard-working.
My Mum always looks well cared for and her care plan is updated regularly with staff communicating with me about her needs, wishes, and healthcare. Despite the unfortunate restrictions that the pandemic has placed on visits, staff always do their very best to accommodate me seeing her taking into account my work pattern. It was Mum's 85th birthday last week and I couldn't be there and I received videos of her opening my gifts, photos of the little party they laid on for her, and I was able to speak to her on the phone with lots of encouragement and help from staff that she needed in order to do so. My deepest thanks go to Ashton Park. You're all angels.
Reply from Tracy Mallett, Manager at Ashton Park Care Home

Thank you for your kind words and feedback. It has been a pleasure to care for your mum and she is admired by all the staff. If you require any further assistance, please let us know.

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Review of

Ashton Park Care Home

from Cara G (Daughter of Resident) published on 7 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ashton Park have been looking after my mum for almost 2 years. The staff are absolutely fantastic and nothing is ever too much trouble. I have complete peace of mind knowing she is being so well looked after, being kept warm, well-fed, safe, and in the presence of fantastic carers 24 /7. They keep me
regularly informed if she does have any issues. I am truly grateful for everything they all do for mum. I would have no hesitation whatsoever recommending Ashton Park.
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Review of

Ashton Park Care Home

from S T (Great-Niece of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, friendly staff. Providing a caring environment that welcomes family interaction.
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Review of

Ashton Park Care Home

from David J (Friend of Resident) published on 9 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home is very clean and tidy, very good staff and my friend has best care and enjoyed during his stay over there.
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Awards / Recognitions (2)

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