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Care Home Owned by BIRA Care Homes in Newport

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by BIRA Care Homes in Newport

Only the locations & reviews in Newport for BIRA Care Homes are showing below.

View the details of all 7 locations (with 180 reviews) owned by BIRA Care Homes

BIRA Care Homes Locations in Newport (1)

 - Browse 1 Care Home owned by BIRA Care Homes in Newport
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Ashton Park Care Home
36/37 Waterloo Road, Newport NP20 4FP 
9.8 29 reviews
Ashton Park Care Home, Newport, Newport
"My mother was very happy at Ashton Park. She was well looked after, and there were no concerns at all. The room was nice and comfortable.…"   Read all 29 reviews
  • from £1,300 / week
  • 17 Rooms
Location Type Care Home

Ashton Park Residential Home is a large detached two-story building located in a residential area in Newport City Centre. The home is registered with the Care and Social Services Inspectorate Wales ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

BIRA Care Homes Reviews in Newport (29)

9.6

BIRA Care Homes has a Group Review Score of 9.6 (9.559) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BIRA Care Homes must have a Review Score.

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Review of

Ashton Park Care Home

from C B (Son of Resident) published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very happy at Ashton Park. She was well looked after, and there were no concerns at all. The room was nice and comfortable. The food was freshly cooked, which my mother really enjoyed.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you so much for taking the time to share your kind review. We are delighted to hear that your mother was so happy during her stay at Ashton Park and that you felt she was well cared for by our team. It's wonderful to know that she enjoyed her comfortable room and the freshly cooked meals, as we know how important these are to our residents' wellbeing and happiness. Your thoughtful feedback means a great deal to us, and we truly appreciate you placing your trust in our team.
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Review of

Ashton Park Care Home

from Kelvin R (Stepson of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step dad is very settled and comfortable with staff and premises/room. I would like for anybody to stay here. The staff are very pleasant.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you for your kind review. We are delighted to hear that your stepdad is so settled and comfortable with both our team and his surroundings. It is wonderful to know that he feels at home here and that you have found our staff to be pleasant and caring.

Your recommendation means a great deal to us, and we will be sure to share your lovely feedback with the team. Thank you for taking the time to share your experience.
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Review of

Ashton Park Care Home

from L B (Stepdaughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous place, very very helpful and caring in all aspects of dad's care. Can't thank them all enough for putting my mind at rest knowing dad is being well cared for and comfortable in his surroundings.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you so much for your kind words. It truly means a great deal to our whole team to know that you feel reassured and supported. Providing compassionate, attentive care and creating a comfortable, homely environment is at the heart of everything we do, so we're delighted to hear that your stepdad is well cared for.
We'll be sure to share your lovely feedback with the team-it will mean a lot to them. Thank you again for taking the time to leave such a thoughtful review.
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Review of

Ashton Park Care Home

from Cheryl S (Niece of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always helpful and friendly. Everyone seems happy.
Lunchtime always smells lovely.
My aunt has settled very quickly and seems very content.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you so much for taking the time to share your wonderful review. We are truly delighted to hear that you and your family have had such a positive experience with us at Ashton Park Care Home.
Our team works hard every day to provide compassionate, personcentred care, and knowing that this has brought comfort and confidence to your family means a great deal to us. Your kind words will be shared with the whole teamthey will be thrilled to know their dedication is appreciated.
Please dont hesitate to reach out if there is ever anything more we can do to support you or your loved one. Thank you once again for your trust and for your lovely feedback.
Warmest regards,
Ashton Park Care Home Team
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Review of

Ashton Park Care Home

from Kim H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly and welcoming environment. I have total faith in the way my father is cared for. Ashton Park has helped hugely for my whole family and completely stopped the stresses that we were all feeling regarding dad's welfare.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you for your wonderful feedback. Support to family members is as important to us as the support we give to your loved ones.
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Review of

Ashton Park Care Home

from Christopher P (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff. Mam is well cared for. We are very happy.
Reply from Janet Watkins, Home Manager at Ashton Park Care Home"Resident First" is one of the values we incorporate into the daily running of our service. We are very pleased to hear as a family member that this is reflected.
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Review of

Ashton Park Care Home

from Joanne R (Niece of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident for almost 22 years. The care she receives is of a high standard and all staff are fully aware of her needs. Many activities take place on a regular basis keeping all the residents happy and engaged. Keep up the good work.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeWe greatly appreciate your feedback. Our aim is always to provide the highest standard of service to your loved ones.
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Review of

Ashton Park Care Home

from Lynda L (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Ashton Park Care Home. The staff are very caring, helpful and fun. I visit regularly and am always made welcome. Mum has gained all the weight she lost before becoming a resident. The food is excellent, freshly cooked ingredients and all the things Mum enjoys. Mum loves having
her hair and nails done every week. Her clothes are immaculate which is so important to her, Mum loves clothes. Mum is treated with respect and dignity, she has a choice of time to get up/go to bed, what to wear, what to eat, personal belongings in her room. Her room is spotless. The staff now know her well and recognise immediately if she is not herself. Communication between staff, health and myself is excellent. I looked at several homes before Mum came to Ashton Park and I am so glad she became a resident here, she has become one of the big family.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeWe welcome family members comments as they are a complete and honest reflection of the service we provide to loved ones. Thank you for this wonderful feedback.
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Review of

Ashton Park Care Home

from P T (Niece of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty has always been treated excellently while in the home, nothing is ever too much trouble. The staff are always friendly and caring, going above and beyond their role to ensure she is happy and her needs and wishes are met.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you for your wonderful feedback. Your loved ones are at the very heart of the care, support and decision-making processes. Your comments are valued immensely.
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Review of

Ashton Park Care Home

from H C (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend says it's comfortable living here. The staff are very friendly, kind and helpful. She loves living here. When I visit the staff are always helpful to us and welcoming. My friend is brought a drink when we visit. The home always seems clean and my friend seems well cared for.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you for your kind words. They reflect the heart of the service we wish to provide for those in our care.
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Review of

Ashton Park Care Home

from Muriel C (Resident) assisted by family/friend published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all friendly and I feel safe. The food is really good, I have a choice. My bedroom is good, my own pictures are on the wall. My clothes are kept nice and clean. I love having my hair done every week. People listen to me. I get up when I want or go to bed when I want.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you for your feedback, we are always happy to receive your comments.
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Review of

Ashton Park Care Home

from Kerrie J (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has Alzheimer's and came to the home in February 2024. He had problems settling and wanted to leave at first. The staff were amazing and dealt with his worries with kindness and reassurance. We went through a time where he felt unsafe and again with reassurance we seem to be making good progress.
He now seems settled and loves the staff to bits. I feel really reassured that any problems will be dealt with sympathetically.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you for your review. Feedback is very important to us as we strive to provide a continual improvement plan for your loved ones.
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Review of

Ashton Park Care Home

from V R (Daughter-in-law of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care my mother-in-law receives.
She is happy and wouldn't want to leave.
Knowing that all her care is provided for us is such a comfort.
Would highly recommend.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeWe are very pleased with your wonderful comments. All feedback is greatly appreciated as we endeavour to improve our service for those in our care.
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Review of

Ashton Park Care Home

from Lily W (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had a bad experience in a care home, she was very anxious. Since moving into Ashton Park Care Home, she's improved so much mood-wise that her physical health has also improved. The staff are caring and very patient, I couldn't ask for better really.
Reply from Bishnu Khanal, Owner at Ashton Park Care HomeThank you so much for your review. We strive to continue to make improvements.
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Review of

Ashton Park Care Home

from S P (Ex Family Member) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ex husband loves it here, he's well looked after and happy.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeThank you for your feedback. We find great pleasure in knowing that your loved ones feel happy with the service.
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Review of

Ashton Park Care Home

from D R (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident of Ashton Park. I am very pleased with the care that my father has. I find that the staff are very friendly and always make you welcome and the manager always keeps me up to date met my father.
Reply from Janet Watkins, Home Manager at Ashton Park Care HomeWe strive to provide the best service we can. The feedback we receive is important and we thank you for your wonderful comments.
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Review of

Ashton Park Care Home

from T P (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We as a family are really happy with the care my mam has received since being here. She has been in Ashton Care Home for the last three years. The staff keep me informed about her care. The staff are very friendly and take good care of her.
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Review of

Ashton Park Care Home

from B J (Son of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashton Park came into our lives when we needed them the most and my mum's health deteriorated. With love and care and with the help of the doctors my mum's health stabilised and has kept her well looked after. They have consistently kept us up to date with Mum's health and her needs. The team here is
really good and we wouldn't want her in any other place.
Reply from Janet Watkins, Manager at Ashton Park Care HomeThank you very much for your kind feedback. We sincerely appreciate your recognition of the exceptional care provided by our team at our facility. Every member of our team is committed to delivering outstanding care to all our patients.
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Review of

Ashton Park Care Home

from M R (Resident) assisted by family/friend published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with my room which has a lovely view of the park. It is spacious and always clean and tidy. The staff are helpful, courteous and willing to help. There is always a good selection of food which is wholesome and nourishing.
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Review of

Ashton Park Care Home

from T A (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited numerous homes to place Mum in to but found a very warm welcome here. Staff are very friendly and management very professional. Mum has a lovely big room with beautiful views over the park. Mum thinks the food is fantastic, can't fault it at all. The staff are very attentive and help Mum all
the time.
Overall 10/10, lovely atmosphere and fun.
Reply from Janet Watkins, Manager at Ashton Park Care HomeThank you so much for your gracious feedback. We greatly appreciate hearing about your satisfaction with the exceptional care provided by our team at our facility. Our entire team is dedicated to delivering outstanding care to all of our residents.
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Awards / Recognitions (2)

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