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Care Homes Owned by BIRA Care Homes in Monmouthshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by BIRA Care Homes in Monmouthshire

Only the locations & reviews in Monmouthshire for BIRA Care Homes are showing below.

View the details of all 5 locations (with 153 reviews) owned by BIRA Care Homes

BIRA Care Homes Locations in Monmouthshire (2)

 - Browse 2 Care Homes owned by BIRA Care Homes in Monmouthshire
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Avenue Road Nursing Home
28 Avenue Road, Abergavenny NP7 7DB 
9.7 31 reviews
Avenue Road Nursing Home, Abergavenny, Monmouthshire
"Dad has settled in well, he is well looked after with 24/7 care. The staff are amazing with him and treat him respectfully. Dad is happy,…"   Read all 31 reviews
  • from £1,400 / week
  • 33 Rooms
Location Type Care Home

Avenue Road Nursing Home is a thirty-three capacity accommodation that offers skilled carers who aspire to the highest standards of care provision, through personalised packages and innovative ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Rozelle Nursing Home
93 Brecon Road, Abergavenny NP7 7RE 
9.4 26 reviews
Rozelle Nursing Home, Abergavenny, Monmouthshire
"Well-being is a huge priority to me. I have nothing but praise for the care my sister-in-law has received since coming to Rozelle's 6…"   Read all 26 reviews
  • from £1,400 / week
  • 24 Rooms
Location Type Care Home

Rozelle Nursing Home supports a calm and relaxing daily lifestyle for adults with mental health complications, as well as specialising in dementia care. Their aim is to provide a consistently high ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

BIRA Care Homes Reviews in Monmouthshire (57)

9.6

BIRA Care Homes has a Group Review Score of 9.6 (9.604) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BIRA Care Homes must have a Review Score.

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Review of

Avenue Road Nursing Home

from Lisa B (Daughter of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in well, he is well looked after with 24/7 care. The staff are amazing with him and treat him respectfully.
Dad is happy, he loves the food and his cups of tea, which the staff are always willing to get for him when needed. Would highly recommend Avenue Road Nursing Home.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you so much for your lovely words, Lisa. It means so much to us to hear that your dad is happy and settled. We're so pleased he's enjoying the food, plenty of cups of tea, and most importantly feeling well cared for and respected. Your kind comments will mean a lot to our team.
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Review of

Avenue Road Nursing Home

from Doris F (Resident) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to be living in this home. Care staff are friendly and can't do enough for me. Manager very friendly.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you so much for your kind words. We're delighted to hear that you're happy living here and that our care team and manager have made such a positive impression. It's a pleasure to look after you, and we truly appreciate your feedback.
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Review of

Avenue Road Nursing Home

from Humphrey R (Husband of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife moved from another home to Avenue Road shortly before they changed ownership. Since then, there has been a continuous improvement in all the facilities and, very importantly, the recruitment of staff. The staff care about caring and encourage and help visitors as well as each other. They work
as a team.
I can easily get information about my wife from them, and I have full access to an excellent set of records.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you so much for your lovely feedback. It really means a lot to hear that you've noticed the improvements and feel supported by the team. We're glad we can give you peace of mind when it comes to your wife's care.
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Review of

Avenue Road Nursing Home

from Doreen S (Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are excellent with me, feel safe and generally happy with the care I get. Friendly, homely environment.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you for your kind feedback. We are pleased to hear you feel safe, happy with your care, and that you find the home friendly and homely. Your comments will be shared with the team and are greatly appreciated.
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Review of

Rozelle Nursing Home

from Yvonne P (Sister-in-law of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well-being is a huge priority to me. I have nothing but praise for the care my sister-in-law has received since coming to Rozelle's 6 months ago. The respect, care and overall consideration she has received is a major factor in being able to at last be comfortable with her support at this difficult
time. Thank you so much Rozelle's.
Reply from Lisa Tudor, Manager at Rozelle Nursing HomeThank you so much for taking the time to leave a review.
We are delighted that you are happy with the care and support we provide.
We always strive to put our Residents first and having positive feedback is really important to the staff to validate that they are doing a great job!
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Review of

Avenue Road Nursing Home

from M B (Son-in-law of Resident) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff. Rather tired furniture. However is well clean and maintained. Great activities. The manager is very approachable and visible. Residents are treated with kindness and respect.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeWe're pleased you found our team friendly and our residents well cared for. Our design and furnishings are chosen to feel familiar and comforting for those who live here. We are, however, committed to continuous improvement and regularly review our surroundings.
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Review of

Rozelle Nursing Home

from Jonathan T (Son of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Rozelle Nursing Home for 5 months. I believe her care to be excellent. Her hygiene needs are well managed, she has regular food and always has hot and cold drinks offered. Beyond this the staff have a very caring, friendly manner and during the day they spend time talking
to the residents. They are obviously well trained in dementia care. They also have frequent games and singing. The live singer at Christmas was a highlight. My mother sang along to every carol.
Reply from Lisa Tudor, Manager at Rozelle Nursing HomeThank you for your feedback, we are pleased that you are happy with the care given to your Mother.
It is important to us to do the best we can for all our residents and we appreciate you taking the time to make your comments.
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Review of

Rozelle Nursing Home

from F M (Partner of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with staff and the care she is receiving and food is having when I visit the staff are always welcoming and please to see me.
Reply from Lisa Tudor, Manager at Rozelle Nursing HomeThank you very much for your positive feedback. We are delighted that you are so satisfied with the care of your loved one we appreciate your time and feedback.
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Review of

Avenue Road Nursing Home

from R D (Son of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Up to now very good, very polite staff and manager.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeWe're delighted to hear that you've had a positive experience with our staff and management.
We will continue to maintain this standard and provide the highest level of care possible.
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Review of

Avenue Road Nursing Home

from J K (Friend of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is comfortable and welcoming, clean and tidy. The staff to know residents very well and try to accommodate their likes and dislikes. Our friend is very accommodated and contented here, feels safe and well looked after. Manager is very approachable and friendly.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you for your kind words. We're delighted your friend feels safe, comfortable, and well cared for. Our team takes pride in getting to know each resident, and it's wonderful to hear this makes a difference.
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Review of

Rozelle Nursing Home

from Tim S (Son of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved in from the hospital and was made very welcome. He was able to bring many of his own things ans staff helped make him feel settled. I really like all the staff and managers who clearly care for my dad and the other residents. He chooses not to take part in activities, but staff spend time
with him and continue to offer him things to do. He really needs the care and support they provide, and I am happy that he is cared for and safe.
Reply from Lisa Tudor, Manager at Rozelle Nursing HomeThank you , we do appreciate the time you give to complete the review. It is always good for us to have feedback as we all want our residents to be happy and safe.
I'm happy that you are satisfied with the care and support we give to your Dad.
We will strive to improve on the areas you identified and see if we can't get more 5's next time!
It is our pleasure to be part of your Dad's world.
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Review of

Avenue Road Nursing Home

from Angela A (Granddaughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have always engaged with my grandmother in ways which was a joy to watch. Always get us updated and asked relevant questions.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeIt truly means a lot to hear that you've found our team's engagement with your grandmother a joy to watch. Building meaningful connections and taking the time to keep families informed are both incredibly important to us.
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Review of

Avenue Road Nursing Home

from D H (Son of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the 2 and a half that mum was cared for by the nursing home was excellent she was cared for with dignity and understanding. Mum was clean and comfortable. They were always patient with mum when giving her food and drink. She was always happy and content. I appreciate what they did for mum. I would
always recommend people to taking their family member to this nursing home because they will get excellent care.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you for sharing your kind words. We are truly honoured to have cared for your mum, ensuring she was comfortable, happy, and treated with dignity. Our team takes great pride in providing compassionate care to all our residents, and it's wonderful to know our efforts made a difference. Your kind words and recommendation mean a lot to us.
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Review of

Avenue Road Nursing Home

from Lynne E (Daughter of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and appears to care about the welfare of the residents. Activities are arranged with the residents which family and friends are invited. Regular reviews of residents care package.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you for taking the time to share your feedback. We're delighted to hear that you find our staff friendly and caring, and that you appreciate the activities we arrange for residents and their families. It's also great to know that our regular care package reviews are recognized. Your kind words will be shared with the team, and we truly value your support.
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Review of

Avenue Road Nursing Home

from T S (Resident) assisted by family/friend published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming to Avenue Rd, Nursing Home I have been treated very well, staff, manager, they all have been kind and courteous. The food has been very good, good portion sites and varied menu. Second to none.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you for sharing your experience. At Avenue Road Nursing Home, we strive to provide excellent care and a pleasant environment for all our residents. It's fantastic to hear that our team and our meals have met your expectations.
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Review of

Avenue Road Nursing Home

from Stuart B (Son of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Super care and support for my rapidly declining father, and catered well for him.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you, Stuart, for your kind feedback. We're pleased to hear that your father received the care and support he needed during a difficult time. Providing compassionate, person-centred care is very important to our team, and we appreciate you taking the time to share your experience.
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Review of

Rozelle Nursing Home

from P M (Son of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother has been staying at Rozelle for several months now following a stroke. We (her family) have been very pleased with the level care and treatment she has received. Stagg are friendly and respectful to Mum and to her family when visiting. It has been my impression that several members of staff
have formed genuine and warm relationships with mum and have worked hard to ensure she is content and comfortable. This has been a difficult time for mum and all her family and it has really helped to know she is well looked after. Thank you.
Reply from Lisa Tudor, Manager at Rozelle Nursing HomeThankyou for taking the time to leave feedback.
We always appreciate helpful information which we use to progress and develop and our service.
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Review of

Avenue Road Nursing Home

from Carl T (Respite Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and helpful.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you, Carl, for your kind feedback. We're delighted to hear that you find our staff friendly and helpful-your comments mean a great deal to the team. We were aware of the Wi-Fi difficulties when you first moved in, and we're pleased that the new connection is now providing a much better experience. We remain committed to ensuring your stay is comfortable and well supported.
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Review of

Avenue Road Nursing Home

from J H (Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and helpful. Food very good.
Reply from Marian Matei, Registered Manager at Avenue Road Nursing HomeThank you for your kind review. We are pleased to hear that you find our staff friendly and helpful, and that you are enjoying the food. Your feedback is greatly appreciated and will be shared with the team. We remain committed to providing a positive and comfortable experience for all residents.
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Review of

Rozelle Nursing Home

from Catherine M (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident now for 3 months. She feels settled and she enjoys the food and says she is well looked after. This makes me happy and the staff are all excellent. The main area for improvement is concerned with mental stimulation which I know is challenging, perhaps have more visiting people
like when the singer came in where many residents engaged. Mostly the entertainment is endless TV without much consideration given to content or suitability.
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Awards / Recognitions (2)

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