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Care Homes Owned by BIRA Care Homes in Monmouthshire

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by BIRA Care Homes in Monmouthshire

Only the locations & reviews in Monmouthshire for BIRA Care Homes are showing below.

View the details of all 4 locations (with 101 reviews) owned by BIRA Care Homes

BIRA Care Homes Locations in Monmouthshire (2)

 
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2 Care Homes owned by BIRA Care Homes in Monmouthshire
Rozelle Nursing Home

93 Brecon Road, Abergavenny NP7 7RE 

9.4 21 reviews
"My sister was taken to Rozelle suffering from cancer. She had special needs. We found the care at Rozelle excellent. The staff were…"   Read all 21 reviews
Location Type Care Home

Rozelle Nursing Home supports a calm and relaxing daily lifestyle for adults with mental health complications, as well as specialising in dementia care. Their aim is to provide a consistently high standard of professional care in order that those… Read more about Rozelle Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 24 Rooms from £1,200 / week
Avenue Road Nursing Home

28 Avenue Road, Abergavenny NP7 7DB 

9.0 17 reviews
"My mother has been at Avenue Road for some time and has settled well. She has always been treated with respect and with extreme dignity…"   Read all 17 reviews
Location Type Care Home

Avenue Road Nursing Home is a thirty-three capacity accommodation that offers skilled carers who aspire to the highest standards of care provision, through personalised packages and innovative methods. The service is set up to respect the needs of… Read more about Avenue Road Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 33 Rooms from £1,200 / week

BIRA Care Homes Reviews in Monmouthshire (38)

9.3
BIRA Care Homes has a Group Review Score of 9.3 (9.295) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BIRA Care Homes must have a Review Score.

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Review of

Rozelle Nursing Home

from Catherine M (Daughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident now for 3 months. She feels settled and she enjoys the food and says she is well looked after. This makes me happy and the staff are all excellent. The main area for improvement is concerned with mental stimulation which I know is challenging, perhaps have more visiting people
like when the singer came in where many residents engaged. Mostly the entertainment is endless TV without much consideration given to content or suitability.

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Review of

Avenue Road Nursing Home

from M W (Son of Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Avenue Road for some time and has settled well. She has always been treated with respect and with extreme dignity staff are friendly at all times and always available.
It's a friendly place for her to live and I would highly recommend Avenue Road.

Reply from Marian Matei, Registered Manager at Avenue Road Nursing Home

Thank you so much for sharing your experience. It's wonderful to hear that your mother is settling in well and being treated with such care and respect. Having friendly and attentive staff truly makes all the difference in creating a warm and welcoming environment. Your recommendation means a lot, and it's great to know Avenue Road is such a positive place for your family.

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Review of

Rozelle Nursing Home

from Sue L (Sister of Resident) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was taken to Rozelle suffering from cancer. She had special needs. We found the care at Rozelle excellent. The staff were wonderful with her and kind and caring. The management was excellent and although the facilities were older, it was spotlessly clean. We found the staff and management
very supportive of us as a family. We can't rate the care she got highly enough.

Reply from Lisa Tudor, Manager at Rozelle Nursing Home

Thank you for your review. We always value any comments, as we strive to improve our service and give residents and their families the best possible experience at what can be very difficult times..It was our privilege to care for your loved one.

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Review of

Rozelle Nursing Home

from G L (Son of Resident) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From what I have seen I am very happy with everything.

Reply from Alison Kickman, Manager at Rozelle Nursing Home

Many thanks for your review. We are always happy to receive feedback as it helps us to continue to improve and provide the best possible service for our lovely Residents.

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Review of

Rozelle Nursing Home

from Felicity C (Wife of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience. My husband is very well looked after and I have every confidence in his medical care.

Reply from Alison Kickman, Manager at Rozelle Nursing Home

Many thanks for your review. We are so pleased that your experience has been a positive one.We make every effort to ensure residents have the best possible care and attention.

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Review of

Rozelle Nursing Home

from S R (Wife of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Rozelle Nursing Home for three years, suffering from Alzheimer's, and I strongly believe that he is still with us in part due to the care and compassion he receives at Rozelle. I am grateful to all the staff.

Reply from Lisa Tudor, Manager at Rozelle Nursing Home

Thank you for your review, we value your opinions greatly. All comments help us to develop our service and enhance the care we give to all residents. It is great for staff to receive this feedback, they are truly dedicated to the people that they care for. Thank you.

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Review of

Avenue Road Nursing Home

from R B (Daughter of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for a couple of years. She is very happy and settled here. The staff are kind and from what I have seen always treat the residents with care, dignity, and respect. My Mother is looked after, happy and safe which is important. My only issue is that I don't always feel welcomed
as a visitor by some of the staff.

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Review of

Avenue Road Nursing Home

from J C (Daughter of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the Avenue since 2021 and last week celebrated her 104th birthday. We are happy with her care and she is very fond of the staff smiling whenever they come to her room. She still enjoys her meals and drinks well, if in the mood!

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Review of

Avenue Road Nursing Home

from R K (Son of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Nice atmosphere.

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Review of

Avenue Road Nursing Home

from R R (Son of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good service provided for three plus years. Particularly liked the way my mother's birthdays were handled.

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Review of

Rozelle Nursing Home

from Brian M (Husband of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my wife's illness extremely hard to cope with, to be honest, but the staff here are so compassionate and understanding to myself and my Wife I am just about coping now whereas I was going downhill rapidly. It is the first time we have been apart in 64 years of marriage.
A huge thank you to
each and every one of you.

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Review of

Avenue Road Nursing Home

from Anne G (Daughter of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found staff to be very pleasant and caring. Nursing home as a very homely atmosphere. My mother is happy living there and finds all staff very good. Her needs are being met and she is no longer anxious about her future. For me, it is a joy to see her less anxious and content. I am convinced
it is due to the care she is receiving. I have no hesitation in recommending this nursing home.

Reply from Liza Edwards, Manager at Avenue Road Nursing Home

Thank you for the review. We appreciate all feedback and will look at this to improve areas where we can. Our residents are our priority and we will continue to give the best care we can.

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Review of

Rozelle Nursing Home

from Sue D (Daughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to thank all of you for your kindness, compassion, and the best care ever that you gave our Dad. You made all of us feel so welcome from day one, and we had such peace of mind knowing he was safe and comfortable with you at all times.
Saying 'Thank you' does not seem enough as the dedication
and care Dad received exceeded all of our expectations. Each and every one of you are a credit to your profession and should be very proud of what you do.

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Review of

Avenue Road Nursing Home

from Lucie Y (Niece of Resident) published on 6 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has settled in very well at Avenue Road Nursing Home. All of the staff are so friendly and helpful. He is being looked after very well.

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Review of

Avenue Road Nursing Home

from D G (Daughter-in-law of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting, my father-in-law is always clean, tidy and dressed well (all clothes match in colour). His bedroom is always clean, tidy and presentable. His personal care is exceptional, if he asked for certain things to eat, they are obtained for him. The staff are always pleasant, polite, respectful,
caring and committed. We have no worries.

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Review of

Rozelle Nursing Home

from Jackie S (Sister-in-law of Resident) published on 4 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly and quite concerned with the daily routine of care and health of my sister-in-law. All questions asked are promptly seen to. As part of the family, we are very pleased with the running of the care home and also the personal touch given to their clients for their happiness
and wellbeing.

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Review of

Rozelle Nursing Home

from S C (Niece of Resident) published on 8 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted by the staff with smiles and warmth, it's like a big family. All of the staff are friendly and brilliant with my aunt, who can be quite stubborn. Everywhere is clean and bright. My aunt is happier here than she was previously.

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Review of

Avenue Road Nursing Home

from M F (Resident) published on 3 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care myself and my wife receive is first-class. Without the care of the nurses and carers, I wouldn't be alive. Very satisfied.

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Review of

Rozelle Nursing Home

from J P (Civil Partner of Resident) published on 7 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received a very good standard of care at Rozelle. Staff are quick to communicate any concerns. Mum seems happy to be there and I feel confident her needs are met.

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Review of

Rozelle Nursing Home

from C P (Son of Resident) published on 5 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are genuinely concerned about my mother's care and well-being. She seems pleased and happy given the level of her dementia and responds well to the staff. Overall I am very satisfied with the care that my mother receives.

Reply from Lisa Tudor, Manager at Rozelle Nursing Home

Thank you for taking the time to leave a review it is much appreciated. We always welcome feedback from families and friends as this enables us to ensure your loved one gets exactly what they want and need.

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