from G W (Son of Resident) published on 2 July 2025
Submitted via Website • Report
Overall Experience1.0 out of 5
Brooklands nursing home is a nice place some staff are bullying visitors and harassing patients but aside from that it's great and they won't let you make a written complaint if you try the social services barring you but it's a great place.
from O M (Sister of Resident) published on 9 April 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My sister was in Parkdean Nursing home in Fort William Park. Belfast for 2 weeks respite, and the care she received was excellent. She was content and I had the greatest peace of mind. Every member of staff was dedicated to every resident and I commend the manager and her team for their unwavering care
- such a difference from a previous uncaring experience!! Heartfelt thanks to everyone at Parkdean!!
from Patrick (Son of Resident) published on 21 August 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has resided at Brooklands for the past year now and is extremely happy there. The home is always spotlessly clean and the food is lovely.
The staff appear to genuinely care about their clients and are always friendly and helpful to visitors.
They try to entertain the residents most of the
week and employ singers, entertainers and even hold mass there once a week. Recently they have had an Elvis impersonator who put on an excellent show. They also encourage small pets to visit.
I am very happy with this home and would highly recommend it to anyone.
It is such a relief to know that my Mother is being looked after so well.
from Madeline M (Niece of Resident) published on 20 March 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
I was on a short holiday back to Belfast and this was my first visit to Brooklands Healthcare. I live in the south of England and work in the domiciliary care sector, so have some knowledge of what good care provision should be. The atmosphere was warm and welcoming and the staff were extremely helpful
as I wasn't sure where to go. My husband's aunt was in a really positive, happy mood. Her room (she referred to it as her little flat!) was spacious and clean and very "homely". She very proudly showed me around and was particularly proud of her ensuite bathroom. Although the staff were busy carrying out their duties they thoughtfully stopped and took the time to make sure another service user who was a little anxious, was reassured. I would certainly recommend Brooklands. The staff were professional, caring, calm and very patient - just the attributes I would look for when employing staff for our small care company.
from Teresa W (Daughter of Resident) published on 14 December 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My dad was a resident here for about eight weeks and during that time he received exemplary care and respect from all staff. The medical and pastoral care were both excellent. I can’t thank the staff enough for their sensitivity to both dad and the whole family. We will be forever grateful.
from Mary H (Daughter of Resident) published on 24 July 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum was a resident at Brooklands for around 1.5 years. She had dementia and recurring kidney infections. The care she received was first class. There were no serious kidney infections while there, unlike at home they were every 4 to 6 weeks.
The staff quickly got to know mum and her personality. She
liked to sing and was encouraged to do this. All the staff were friendly and respectful. We have a large family and visited mum often, we were always made welcome, informed re mum's health and wellbeing. They genuinely cared about mum and enjoyed having her around.
Unfortunately mum passed away at the end of June, all her family were with her during her last hours. I can not praise the staff enough in all aspects of their care towards both mum and the family.
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