Care Homes Owned by Eastern Healthcare Ltd in Cambridgeshire

Lily House took excellent care of my father for approx 18 months. He was given 2 weeks to end of life by hospital 2024 and the care and attention given by Lily House staff extended his life and made him comfortable in his last few days.

We are always pleased with the love dad gets here at Lily House. He comes in for respite care every 6-8 weeks. Everyone knows him (and us!) and offers excellent care to him. We are very grateful for all that is done to ensure his safety and well being. Thank you.

Lily House has been used by my family in previous years and they have always been wonderful when dealing with our loved ones. The staff are amazing very kind and caring and treat the residents with respect. I am always notified if there are any problems and always kept in the loop. Everyone is so very friendly and it being a lovely "family" atmosphere. Patients are given special treats which is lovely outings.

Lily House is a warm, welcoming place for both residents and their families. The staff are all very kind and caring and show real dedication and compassion. There is an atmosphere of calm and often the corridors are full of chatter as staff chat to residents and visitors. We are delighted to have Mum in Lily House.

Very happy that mum is in a safe, friendly environment. The staff are all approachable. Especially pleased that an entertainment organiser has finally been appointed as mum was getting rather down and depressed after the lovely lady left the post.

My uncle has been a resident in Lily House for over 6.5 years now and it has been a very positive experience throughout. Always very well cared for. I wanted to write a review about the last 4 months in particular as these have been a difficult time for him. He has been very ill and was returned from hospital given not long to live. However, with the fantastic diligent care, support and friendship provided by the staff at Lily House, he has rallied and I am convinced this would not have been the case if the care provided by Lily House was not the high standard that he has experienced throughout and in particular at this critical time. The staff at Lily House really do understand that the keyword within a ''care home'' is the word ''home'' and certainly they welcomed my uncle back from hospital as a family member and have provided the care and attention as if he is part of their own family. Also, the support to myself as my uncle's next of kin during these weeks has helped enormously.

The care at Lily House has been really lovely. Mum has been so well looked after. The staff are always friendly and kind. When they have been in to see her, Mum often says "lovely girls". The room and other areas have always been very clean.

The care home is excellent. Cannot find fault with anything. The staff are all very caring and are polite with me. Nothing is too much trouble for them. My husband still has his own mind for a lot of things and he says the same. He is very happy he chose to get there. I do not worry about how he is looked after as he tells me and I see it for myself.

My brother-in-law has been a resident for 14 months. My wife and I are so pleased that we found Lily House. She is relieved that her brother is so well cared for. Well done to all concerned.

Our mum was moved into Lily House in June 2023. We have always found Lily House to be very welcoming, the decor is light and airy. What makes Lily House special is their exceptional staff. All staff treat our mum as an individual, they always know where she is and what she is doing. The activities are endless and all occupants are encouraged to join in. Everyone is approachable and they are always trying to make life easier for Mum. The gardens are beautiful and well-used in the good weather. Whilst this was a momentous decision for us to place Mum at Lily House it has been the best experience we could have hoped for. Mum is thriving.

My mum was admitted to Lily House in June 2021. She has dementia, and I found that I could no longer give her the care that she needed. To know that she is being looked after so well by such caring, friendly staff, I cannot express enough how much of a comfort it is to me. Mum’s memory continues to fade, but the first question she asks is “does she live here” - when she is told that she does, she is immediately calm and reassured, which gives a measure of how comfortable and safe she feels. She loves her room, her TV and her tea and biscuits. Thank you to all of the staff at Lily House.

Thank you.

Very glad we could get my aunt a place.

The care staff are brilliant with my wife. They are always assessable for me to ask questions relating to my wife's care. My wife is very happy in the care home. I have always found the staff to be happy and accommodating.

Nothing is too much trouble.

My sister has been in Lily House for four years. She has been well looked after. She does not join in the activities, but that is her choice, but they come in and paint her nails and talk to her. They have a dog that comes into the home, which they bring into her room, so she does not miss out. The manager is also a nurse, so keeps an eye out for any medical conditions that may appear. Overall, this care home suits my sister.

Mum was a resident of Lily House Care Home for about three and a half months, after being in hospital several times in the previous six months, which had led to delirium. The staff were amazing and I felt went beyond the call of duty to help mum settle in and make her feel at home. The carers were always kind and cheerful and very supportive not only of mum's physical needs but also of her well being. Mum's end days were made so comfortable and the support they gave mum and myself was unmeasurable.

I am really happy that we chose this home for my mother. The staff have been really lovely and mum seems to be as happy as can be expected. It's very clean and tidy. The only negative is trying to book times to visit but this is due to covid and is not down to the individual care home. I cannot comment on food and activities as mum hasn't been there long enough and I don't know what she has eaten as she would forget to tell me anyway. Would definitely recommend it.

All staff are friendly and helpful at all times. Even when exceptionally busy as they have been these last 18 months. I am always kept informed as to how my sister is and my questions are always answered. I would not have my sister living anywhere else as she is very happy here. Staff are always on hand to help.

What they have achieved is nothing short of miraculous; we thought we had lost our mother, but they have brought her back to us. Amazing.