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Burrows House

12 Derwent Road, Penge, London SE20 8SW
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The food is marvellous! I enjoy the parties and sitting with my friend and colouring.I P(Resident / Service User)
Burrows House, London
I used to ask him if everything was alright and he used to say "better than jamLouis L(Son of Resident/Service User)
Burrows House, London
Burrows House, London

Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled...  

Care Provided by Burrows House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,600£1,800 - £1,800
Residential Dementia Care£1,600 - £1,600£1,800 - £1,800

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Burrows House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Maryam Timamy(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience. 8.00 -10.00hrs 12.30 – 14.00hrs 17.00 – 18.30hrs Burrows House normal visiting hours are: 10.00 -12.30hrs 14.00- 17.00hrs Visits outside of these times can be arranged with the home management prior to visiting.

Parking

  • Limited on site parking is available.

Burrows House Reviews (94)

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9.7

Burrows House has a Review Score of 9.7 (9.745) out of 10, based on 28 reviews in the last 2 years. Over all time Burrows House has 94 reviews.

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Review from Sandra O (Daughter-in-law of Resident) published on 30 June 2026 Submitted via Website
Overall Experience
My mother-in-law was cared for at Burrows House for the last 10 years. However, sadly she died just before reaching her 99th birthday.
From the moment we walked through the doors of Burrows House we knew it was the right choice and believe me we visited many other care homes.. My mother-in-law had consistent love, care and attention throughout the last 10 years. She loved her food and I can confirm that it always smelt and tasted delicious. Her clothes were always clean and the rooms spotless. The chef has been with them 20 years!! She was in later years unable to join in with the activities and parties arranged by the activities manager but she loved to sing along when she did attend.
The Manager at Burrows seems to have the "magic touch" as regards finding such wonderful caring staff and both my husband and myself would have no hesitation in recommending Burrows House.

Thank you ALL once again

Reply from Maryam Timamy, General Manager at Burrows House
Thank you for sharing such heartfelt words about your mother-in-law's time at Burrows House.

It means so much to hear that, over the past 10 years, she was cared for with such kindness, consistency and compassion from our team. Knowing that you felt confident in your decision from the very...  

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Review from L Z (Friend of Resident) published on 29 May 2026 Submitted via Website
Overall Experience

I visit my friend at Burrows House monthly. She is happy to see me and appears well cared for. She praises the carers and especially the activity coordinator for her enthusiasm. The carers always make me feel welcome and offer refreshments when I arrive.

Reply from Maryam Timamy, General Manager at Burrows House

Thank you for sharing this, it's really lovely to hear that your friend is happy and enjoying her time at Burrows House, and that the care she receives is clear to see when you visit. It's especially nice to hear your kind words about the activities team and their enthusiasm. We're great believers...  

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Review from Brian H (Husband of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

My experience is one of total satisfaction, Burrows House is outstanding in all aspects. The staff are exceptional and go above and beyond, a much needed provider and greatly appreciated by my wife and myself. To be highly recommended.

Reply from Maryam Timamy, General Manager at Burrows House
Thank you for sharing such kind feedback. It's really lovely to hear that your experience of Burrows House has been such a positive one.

We're so pleased our team's care and support have made a difference for both you and your wife. Hearing that you feel so well supported and would recommend the...  

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Review from P M (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card
Overall Experience

Care home manager and staff extremely helpful and attentive. Assesments thorough and easy. Rooms are spacious and clean. Safe and secure environment, especially for dementia patients. Overall a wonderful experience for my mother, the staff were extremely patient when she moved in helping her adapt.

Reply from Maryam Timamy, General Manager at Burrows House
Thank you for sharing this, it's really lovely to hear.

We're so pleased your mother's move into Burrows House was a positive experience and that the team were able to support her so patiently as she settled in. We know that adjusting to a new home can take time, so helping someone feel...  

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Review from Steve L (Nephew of Resident) published on 9 April 2026 Submitted via Website
Overall Experience

The staff at Burrows House are extremely friendly and care for my aunt with exceptional kindness, understanding and attention. They go above and beyond to support their residents and to engage them in uplifting and inspiring activities. The highlight of my visit today was a St Patrick's Day party, where all of the residents were involved and the staff expended endless amounts of energy to make the occasion a wonderful event for everyone present. But perhaps most importantly, in spite of all my aunt's frailties she feels safe, secure and happy there.

Reply from Maryam Timamy, General Manager at Burrows House
Thank you for sharing such a lovely review. It's wonderful to hear how well your Aunt is cared for and that she feels safe, happy and supported at Burrows House.

We're so pleased you were able to join the St Patrick's Day celebrations, it was a fantastic day and a great example of how much thought...  

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Review from Mary C (Friend of Resident) published on 1 April 2026 Submitted via Postal Card
Overall Experience

My friend had a month's respite care at Burrows House, and I was very satisfied with the care he received. The staff could not have been more helpful and caring. I would be happy for him to return to Burrows in the future.

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing your experience and for your kind words. Best wishes, Maryam

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Review from Annette H (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card
Overall Experience

Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys the activities, she likes getting her nails done and hair cuts and parties very much. Staff always communicate well with her family, and make visiting a very pleasent experience

Reply from Maryam Timamy, General Manager at Burrows House
Thank you for sharing this. It's really lovely to hear that your mum has been happy at Burrows House and that the team have been so kind and attentive with her.

We're especially glad she enjoys the activities, and things like getting her nails and hair done and joining in with the parties. Those...  

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Review from D B (Resident / Service User) published on 29 January 2026 Submitted via Postal Card
Overall Experience

I am happy in the home, I get my hair done and plenty parties. The staff are very kind to us. My room is very and kept nice and clean. We have had a restidents meeting and I quite enjoy hearing about the home meeting other people and get to see the management

Reply from Maryam Timamy, General Manager at Burrows House
Thank you for sharing your thoughts. We're so pleased to hear that you're happy here, enjoying your hair appointments, parties, and resident meetings. Your feedback means a lot to the team, and we're delighted you're enjoying life at Burrows House!
Best wishes,

Maryam

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Review from Steven G (Son of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience

The staff and management are friendly and quick to respond to my mother's needs. She seems happy at this point in her dementia as she is still able to move around and go to her room if necessary.

Reply from Chante Woodley, Marketing Coordinator at Burrows House

Thank you for your kinds review! Warm wishes, Maryam

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Review from Colin S (Son of Resident) published on 18 November 2025 Submitted via Website
Overall Experience
My brother and I viewed three different care
Homes local to us. We viewed burrows house last and made our decision right away,

Staff are all extra caring including the reception staff and mum appears reasonably happy during the transition period. Top marks

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for choosing our home for your lovely mum. We appreciate the kind words.

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Review from M M (Resident / Service User) published on 3 October 2025 Submitted via Postal Card
Overall Experience
At the home I am happy with my care and i can talk to my carers
I'm a vegetarian, and I like the food I get. And I like being in my room or the lounge; I like chatting with the residents. And I like the parties , and going to the shops

I like doing my crosswords with residents or with staff

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing your experience of living at our home! Best wishes, Maryam

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Review from Lynne H (Daughter of Resident) published on 24 September 2025 Submitted via Website
Overall Experience
All the staff we have met at Burrows house have been brilliant, kind ,helpful and caring for my Dad so well. He seems to be settling well which I never thought he would do.

Thank you to the burrows house care team.

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your kind review! I will be sure to share your lovely comments with everyone.

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Review from Chris B (Son of Resident) published on 11 September 2025 Submitted via Website
Overall Experience
My mother has been resident in Burrows House for about three years now. I do not live locally but I am able to visit every couple of months. My sister does live nearby and visits the home at least once per week. In all our dealings with the staff a Burrows house we have seen nothing but a considerate and caring attitude. At the time we chose Burrows house for my mother we considered other bigger, glossier and probably better equipped homes. We were completely swayed by the warmth and kindness of the staff.

My mother is very frail in body and mind . She has very little capability for enjoyment and she needs care and kindness above all else. Every member of staff I have dealt with at Burrows House provides this care willingly and sincerely. I have great respect for them all.

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Review from J S (Daughter of Resident) published on 29 July 2025 Submitted via Website
Overall Experience

My dad has been at Burrows House for 6 months and is thriving. He is so well cared for by the wonderful staff and has settled in well. The staff are lovely and go above and beyond. So glad we chose Burrows House!

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing your experience of our home, we really appreciate your kind comments.

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Review from Beverley B (Daughter of Resident) published on 10 July 2025 Submitted via Website
Overall Experience

Mum had dementia and was only in the home for 15 months before she passed away but in those months she was happy, very well cared for and as a family we all had peace of mind that she was in a safe place. The staff are wonderful, every single one of them, and so friendly. They make you feel you are part of a big family. I'd like to thank them on behalf of myself and my family, we would have been lost without you

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing your experience of our home and the care we provide at such a difficult time for you and your family. Warm wishes

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Review from Brian H (Husband of Resident) published on 10 July 2025 Submitted via Website
Overall Experience

My experience to date is one of complete satisfaction with all aspects of the 'Burrows House' operation, it is so reassuring for me to know that my wife is receiving the best possible care that she she so rightly deserves. The staff are absolutely fantastic and go above and beyond, and have become good friends,to conclude l would state that without any hesitation l would highly recommend this as of 'Gold' standard without any reservation. Heartfelt thanks to you all.

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your heartfelt message. We're truly grateful for your kind words and so pleased to hear that you feel supported. Warm Wishes, Maryam.

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Review from L T (Son of Resident) published on 12 June 2025 Submitted via Postal Card
Overall Experience

My mother was admitted to Burrows after she broke her hip for a 6 week period of winter resilience. When she completed this period she was assessed to decide whether to go home or to remain. She chose to stay at Burrows and for the next 6 years was supported to live her best life despite living with dementia and increasing fragility. Thanks to everyone at Burrows for helping Mum in her final years.

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing these kind words. It was a privilege to care for your mother, and your message means a great deal to all of us at Burrows House. Warmest Wishes, Maryam.

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Review from Charlotte H (Daughter-in-law of Resident) published on 4 June 2025 Submitted via Postal Card
Overall Experience

Burrows House is so caring and friendly. They made my father-in-law feel so welcome and ensured he felt at home right away. Thank you so much for looking after him.

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing your experience of our home. Warmest regards.

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Review from Linda K (Sister of Resident) published on 29 May 2025 Submitted via Postal Card
Overall Experience
All staff very professional and welcoming.
My brother is very happy, which is important.
Premises extremely clean.
Residents are all happy and content.
Staff always making an effort with the residents.

Nothing is too much trouble, very helpful.

Reply from Maryam, Home Manager at Burrows House

Thank you for taking the time to share your experience. Best wishes

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Review from Bernie C (Son of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

Staff went above and beyond (as they always do) but this particular day, was my mum's 90th b.day and they gave us use of the common room and decorated it and staff made sure my mums hair had been cut and coloured. She looked lovely. She's very happy there, she's safe, she's clean and looked after very well. All staff go above and beyond there to care for the residents including my mother. And that is from management, down to carers and kitchen staff.

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you so much for your lovely words, it was our pleasure to help celebrate your mum's 90th birthday! Best regards

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 August 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (19) & Events (0)

News
  • 22 Jul 2026

    There is something about a live performance that just lifts the whole room, and our recent visit from Golden Years Entertainment was a lovely reminder of that. It wasn’t just...

  • 14 Jul 2026

    Our wonderful residents and our team at Burrows House marked National Cheese Day with an afternoon dedicated to one of the nation’s favourite foods, bringing everyone together to enjoy great...

  • 09 Jul 2026

    It’s been a very exciting time here at Burrows House Care Home as our wonderful residents have all recently took part in something a little different. Our home has officially...

Upcoming Events

There are no upcoming events for Burrows House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Burrows House.

Meet the Team (1)

Maryam Timamy
Maryam TimamyJob Title:Care Home ManagerJoined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.

Frequently Asked Questions about Burrows House

What types of Care is Burrows House registered for?

Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Burrows House have?

There are 54 Single Rooms.

What are the Facilities & Services at Burrows House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Burrows House to the centre of London?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrows House to verify any information. View our terms and conditions. Burrows House has an Enhanced Service -more info.