Eastbrook House

I would particularly like to recognise the care home manager, who has truly gone above and beyond. As my neighbour has no family to advocate for her, he has taken the time to understand her individual needs, liaise with other services on her behalf, and ensure she understands what is happening every step of the way. His kindness, patience and dedication have helped her feel as safe as possible during a difficult time.

I visited a resident at Eastbrook House virtually on a daily basis for over 18 months, from the day he arrived until he passed away.

Losing independence and needing ongoing care isn't easy for anyone, but for someone who has always been very active, it can be especially challenging. From day 1, the managers went above and beyond to make sure he was able to continue his hobbies and interests, sometimes getting back late in the evening which was never a problem.

As a result, someone who would never have seen himself being dependant and in a care home, immediately thought of Eastbrook House as his home, and was happy to remain there for the rest of his life.

I noticed with other residents too, there is a genuine interest from the management to help keep them connected with things that are important to them, and enable them to participate in activities they enjoy. Many of the carers also are very committed to the happiness and wellbeing of the residents; at times it felt like family

My sister in law has been in Eastbrook House for many years as she became unable to care for herself. We do not live nearby and due to health reasons her brother and I are unable to visit as often as we would like to; the brothers are very helpful in arranging video/telephone calls between us which also gives comfort to my husband as they are very close. The brothers are always happy to talk to us and tell us how she is doing, they recently helped us arrange a surprise visit for her 70th birthday, including help with arranging party food to share during our visit. They also arranged an entertainer on the day, when we arrived she was with other residents who were enjoying the singing, with some joining in and and others dancing, which was lovely to see. The carers are all very friendly and happy to talk to us about her, and she does seem a popular resident, they all seem to love her. We are comforted to know that she is safe, warm, well fed and cared for, well done to the team

I have been visiting my friend every week. I find the management and staff inviting and respectful. Management goes above and beyond to accommodate the requirements of the residents be it cultural, dietary, or religious. Ingredients are provided to make national dishes which my friend thoroughly enjoys. I have found the activities enjoyable and was invited to join in, in addition I participated during an exercise session which was extremely beneficial as I was waiting for a physio appointment! My friend enjoys the regular trips out with other residents to varies places of interest and places to eat. I enjoy hearing about those trips from my friend. During the regular afternoon tea, the staff has never failed to offer me a cup of tea. The home is well run, and has accommodated my friend extremely well where she was able to choose the curtains and wall colouring for the room she is currently in. The care is holistic, dignified and respectful.

I am still in touch with the home and some patients they are my extended family

A well-run family business. The three brothers run the home bringing what can only be best described as a family atmosphere. The staff are wonderful and caring and made my father very comfortable he loves the place. It's fair to say that he was struggling to look after himself prior to moving to Eastbrook, since he arrived a few years ago he now looks well-nourished and happy. Well done Eastbrook!

Eastbrook House is well maintained and his room is clean, bright and very comfortable for his needs. All staff are very friendly, professional and helpful, it seems that no problem is too much effort. We are so pleased that he is at Eastbrook House.

I have moved out of the area now and did suggest to my brother about relocating nearer to my new address, but he was adamant he was staying where he was - this just shows how happy he is to be living in such a wonderful, caring home. Thank you to all the staff.

The brothers and their professional and delightful team of carers make Eastbrook truly a home. The brothers are hands-on which sets the ethos. Mum is treated with respect, kindness and affection. She feels loved which is very important, particularly as we don’t live nearby. There is frequent laughter and joking between the team and residents which helps create a happy family environment. Mum is very happy as she tells us and we can clearly see. We know Mum is safe and well looked after not least when she has been unwell and attentively nursed back to health. The home is bright, cheerful and the residents are encouraged to be in the lounges which adds to the family home feeling. Eastbrook is a very happy home and remarkable in that we mostly leave feeling uplifted! A wonderful home!

I am so pleased my father is being cared for by the marvellous carers at Eastbrook House. My mother died eighteen months ago and they were married for over seventy years. My dad tried to stay in the house alone but increasingly became unable to look after himself. He became depressed and even suicidal, he kept falling over and injuring himself, relying on the red button to summon help. His hygiene and eating habits deteriorated. After assessment he went to Eastbrook House where he was welcomed and looked after. He has his own room, the ability to socialise in the lounge, he loves the food and his medical needs are attended to. He loves being there, never mentions ending his life and we as a family are so pleased with the care he receives.

I would certainly recommend Eastbrook to anyone needing care in later life.

The biggest most important thing from the whole experience is that I got to see my dear Mum any time of day, and was a quality I have very fond fun memories of. Thank you, Eastbrook.

Thank you all very much.

Yes - I will be happy to recommend this facility to anyone who needs loving care.

Have been very happy that my relative is at this home. Staff very caring and the place is nice and clean and recently modernised. Living quite far away, I cannot always visit as much as I would like but I have no worries as I know she is being cared for.

Mum chose this home herself. She had worked in several care homes herself over the years so she liked what she saw here. Staff friendly and caring. A lot of them have worked here for a long time. Hands-on management team who are always around even at the weekend (family run). Home is well equipped, clean, regularly updated, you can see money has been spent on keeping the place up to date. Our family are very happy with how Mum is looked after. We looked at a lot of care homes and we were pleased we chose this home.

I would recommend this care home very strongly. My father and my grandmother both had the absolute best of care when they were here up until each of them died. Then I continued to visit and still do.

Staff and management when you visit are always welcoming, communication is very good. Interaction with the residents from the staff and management is ongoing, the atmosphere in the home is really pleasant and relaxed.

My mother has lived here for three years. She is well cared for and very very happy. This gives me peace of mind.

We are really pleased with Eastbrook House, all the staff are kind and friendly it always feels like one big family when I visit, mum is settled in Eastbrook House her room is light and airy.