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Eastbrook House has a Review Score of 9.8 (9.800) out of 10, based on 10 reviews in the last 2 years. Over all time Eastbrook House has 19 reviews.
Review from Y J (Next of Kin) published on 7 July 2025
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Losing independence and needing ongoing care isn't easy for anyone, but for someone who has always been very active, it can be especially challenging. From day 1,
As a result, someone who would never have seen himself being dependant and in a care home, immediately thought of Eastbrook House as his home, and was happy to remain there for the rest of his life.
I noticed with other residents too, there is a genuine interest from the management to help keep them connected with things that are important to them, and enable them to participate in activities they enjoy. Many of the carers also are very committed to the happiness and wellbeing of the residents; at times it felt like family
Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank you for your kind words. He and yourself are missed by lots of our staff, particularly us talking about football and tomatoes. You are welcome to pop in and say hi whenever you are in the area.
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Review from Liz B (Sister-in-law of Resident) published on 24 February 2025
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Review from Judith A (Friend of Resident) published on 13 January 2025
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank you so much for taking the time to review our service. We welcome your feedback and your support over the years.
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Review from G L (Daughter of Resident) published on 31 July 2024
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank You for the lovely review. Your dad is still missed by everyone at the home. His personality and outlook on life always gave us an upbeat feeling and brought a smile to our faces. He was a very special person.
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Review from Wal C (Son of Resident) published on 28 November 2023
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Review from David B (Son of Resident) published on 28 November 2023
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank you for your lovely review.
The team and Eastbrook House always try their best and enjoy looking after Dad.
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Review from Sharon U (Sister of Resident) published on 27 November 2023
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank you for such a lovely compliment to all our staff.
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Review from Cheryl O (Daughter of Resident) published on 7 September 2023
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank you. It's a pleasure caring for your mum and working with you to ensure she is safe and happy.
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Review from Richard B (Son of Resident) published on 21 August 2023
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Hi, thank you for your kind words. Dad is a pleasure to look after and it is great to see him socialising with other residents on a daily basis.
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Review from Frank R (Brother of Resident) published on 18 August 2023
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank you for the positive review.
We are always here to ensure everyone is well cared for and happy.
Jonathan.
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Review from George C (Son of Resident) published on 6 May 2022
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank you, George. It was a pleasure caring for mum and meeting you all.
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Review from Linda A (Daughter of Resident) published on 12 May 2020
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank you, Linda,
That's very kind.
Mum is lovely and a pleasure to care for.
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Review from P C (Friend of Resident) published on 19 November 2019
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Review from Kate S (Niece of Resident) published on 18 October 2019
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Reply from Jonathan Beacham, Registered Manager at Eastbrook House
Thank You Kate, that's a very nice complement to our staff.
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Review from Michael H (Son of Resident) published on 26 June 2019
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Review from Gloria S (Relative of Resident) published on 23 June 2016
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Review from Linda M (Daughter of Resident) published on 23 June 2016
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Review from Lou (Daughter of Resident) published on 4 January 2016
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Review from Deborah R (Daughter of Resident) published on 28 October 2015
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The Review Score of 9.8 (9.800) out of 10 for Eastbrook House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for Eastbrook House is calculated as follows: ( (92 Excellents x 5) + (23 Goods x 4) ) ÷ 115 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Eastbrook House is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Oct 2018
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