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Elmstead Care Home

104 Elmstead Lane, Chislehurst, London BR7 5EL
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She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)
Elmstead Care Home, Chislehurst
Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)
Elmstead Care Home, Chislehurst
We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)
Elmstead Care Home, Chislehurst

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.

The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.

Elmstead has four comfortable lounges that are ideal...  

Care Provided by Elmstead Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,365From £1,500
Residential Dementia CareFrom £1,415From £1,555

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone.

***Between 10th June and 20th September 2026 we are running a '3 weeks for the price of 2' pricing promotion. This is for self funding residents only, subject to availability and dependent on a care needs assessment at the time of booking. T&Cs available on request.***

Please contact us for more information.

Contact Elmstead Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Staples(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (41)

Visiting

  • We’re a short drive off the A20 and just down the road from Elmstead Woods. From there, you can catch regular trains to and from Central London.

Parking

  • Onsite parking available.

Elmstead Care Home Reviews (87)

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9.7

Elmstead Care Home has a Review Score of 9.7 (9.667) out of 10, based on 14 reviews in the last 2 years. Over all time Elmstead Care Home has 87 reviews.

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Showing 87 reviews matching selected criteria
Review from Elinor A (Daughter of Resident) published on 28 May 2026 Submitted via Postal Card
Overall Experience

Absolutely wonderful. Everyone is very friendly and super helpful.

Reply from Fran Donno, Customer Service Adviser at Elmstead Care Home

We're so grateful that you've taken the time to share your thoughts. It is always wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. Please don't hesitate to reach out if there's anything more we can do.

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Review from Dennis B (Son-in-law of Resident) published on 24 February 2026 Submitted via Postal Card
Overall Experience

The manager and deputy took a very personal interest in those in their care, making every effort to get to know my mother in law and to welcome her into the community. This attitude was seen throughout the care staff, who were warm and friendly. My wife, myself, and visiting friends also felt very welcome and included. We were surprised at how soon she began to settle into her new home. We noticed that the space and layout limitations of the building had been cleverly used to the residents' advantage, providing a warm, cosy atmosphere.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Elmstead Care Home

Thank you for your kind words. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. We're so glad that the warmth and kindness of our staff have come through in your experience. It's great to hear how quickly your mother-in-law has settled in with us at Elmstead. We look forward to welcoming you back soon.

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Review from B H (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card
Overall Experience

Wonderful! All staff at Elmstead are professional and knowledgeable, but above all, caring. They take a lot of time understanding my mother's needs and really have empathy for her character and subtle ways as her dementia progresses. The relief for me of her being now safe and cared for is palpable. They keep constant contact with me and the family. So happy mum is at Elmstead.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. It is great to hear that you feel you can relax knowing your Mum is safe and well cared for in our home. Thank you again for choosing Elmstead.

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Review from Victor J (Resident / Service User) published on 15 January 2026 Submitted via Postal Card
Overall Experience

I like it very much here at Elmsted Care home, it has very pleasant staff and the food is very pleasant.

Reply from Fran Donno, Customer Service Adviser at Elmstead Care Home

We appreciate you sharing your experience with our home. We are pleased to hear that you are enjoying your stay at Elmstead Care Home. We are delighted to hear that our team have made a difference to your experience and we hope to continue providing you with the best possible care.

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Review from Linda B (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card
Overall Experience
My dad couldn't be in a better home. My dad is well cared for. Staff are very nice and show much kindness to my father.

My dad has lived at Elmstead since 2019.

Reply from Fran Donno, Customer Service Adviser at Elmstead Care Home

We appreciate you sharing your experience with our home. It is wonderful to hear that your Dad is being looked after and cared for well at Elmstead Care Home. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're committed to continuing to support you and your family in every way we can.

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Review from Audrey M (Resident / Service User) published on 15 January 2026 Submitted via Postal Card
Overall Experience
Made to feel very welcome, introduced to all staff and other residents.

Encouraged to join in all activities and suggest new activities. Food requirements taken into consideration. Never had any requests that are reasonable turned down. Nothing is too much trouble for anyone.

Reply from Fran Donno, Customer Service Adviser at Elmstead Care Home

We're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that you are enjoying your stay at Elmstead Care Home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.

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Review from Allen S (Son of Resident) published on 5 January 2026 Submitted via Postal Card
Overall Experience

On each visit to my mother, every member of staff are very friendly, caring and informative. What a great bunch of human beings. We think the world of them and you are very lucky. Please treat them well.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Your feedback means a lot to us and the team at Elmstead Care Home. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to continuing to support you and your family in every way we can.

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Review from Julie J (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card
Overall Experience

I cannot endorse Elmstead Care Home enough. Mum spent the last 4 years of her life with deteriorating dementia, and at all times they treated her with care, respect and love. The last few months, especially, they went the extra mile to keep her in their care when she was very poorly, to ensure her comfort and happiness, as well as our own relief as a family. Thank you from the bottom of my heart for everything you have done.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

We appreciate you sharing your experience with our home. Your feedback means a lot to us and the team at Elmstead Care Home and we are sorry for you loss. We are glad to help you and your family through such a difficult time. Hearing that our care has made a difference to you and your family is...  

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Review from Hayley J (Daughter of Resident) published on 21 July 2025 Submitted via Website
Overall Experience

Mum was at Elmstead since October 2024, I genuinely could not have asked for a better place for her. All of the staff, no matter their role, have been kind, supportive and respectful of mum all whilst allowing her to be herself and flourish (which is hard with progressing dementia). Without exception, everyone treated my mum as if she were their family member. I just wished she'd had longer there. I was very wary of mum joining a home permanently, but I really needn't have worried. The home manager and the team are truly amazing.

Reply from Lisa Henderson, Customer Care Advisor at Elmstead Care Home

Thank you for your lovely review. We are saddened to hear about your loss. It is always nice to hear words like "Kind" and "Supportive" being used to describe our Staff. Hopefully you will go away from this feeling like your loved one received the best possible care. We will certainly pass your comments on to the manager.

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Review from Gillian P (Daughter of Resident) published on 18 July 2025 Submitted via Website
Overall Experience

This is an excellent care home. The staff really get to know the personalities of all the residents, which enables a good rapport. They also get to know the relatives and always provide a warm welcome. This makes for a very friendly atmosphere and it's always a pleasure to visit. The care provided is second to none and regular updates are always provided. It was a very sad/emotional day when the time came for a move to a nursing home - not only for me but the staff as well! To all the staff - thank you for everything that you have done over the last 7 years or so.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your kind words. We are happy to hear you feel like a part of our Elmstead family and it is always nice to hear words like "the care is second to none" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Alan M (Son of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

The staff and management at Elmstead are to be commended on providing excellent care for the residents. Since my mother has been at the home, I have always found the staff friendly and engaging. They always take time to talk to residents and visitors and the fact that they are a stable team with many long-serving members means that there is a consistent level of care which is beneficial to the residents. I would have no hesitation in recommending the home to others based on the care shown to the residents.

Reply from Lisa Henderson, Customer Care Advisor at Elmstead Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear words like "Friendly" and "Engaging" being used to describe our Staff. We hope to continue providing your Mother with the best possible care. We will certainly pass your comments on to the manager.

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Review from M G (Relative of Resident) published on 12 November 2024 Submitted via Postal Card
Overall Experience

I visited a relative for the first time last week and was very pleased to see how lovely the decor and surroundings are. The care home smelled fresh and clean and everything looked spotless. I can see there are lots of activities and a nice garden - just wish my relative would take advantage of these but I know the staff and the family are all trying to encourage her.

Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your relative in our care. We hope to continue providing your loved one with the best possible care.

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Review from B D (Respite Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

There is no better place than one's own home but having to stay at Elmstead has been made a whole lot easier because of the staff. The carers here are top-class (excellent).

Reply from Fran Donno, Customer Service Adviser at Elmstead Care Home

We appreciate you taking the time to leave us your kind response. We are so pleased to hear that you feel comfortable and happy at Elmstead Care Home. It is wonderful to know that you are impressed with the high standards of care provided by our "Excellent" staff. Thank you for choosing Elmstead Care Home for your stay.

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Review from L A (Daughter-in-law of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience

My father-in-law moved into Elstead Care Home from the hospital. The staff are all very helpful and caring. Nothing is too much trouble for us as a family. It now gives us our time as we know dad is being well cared for and is safe.

Reply from Rosie Smith, Customer Advisor at Elmstead Care Home

Hello and thank you for leaving a lovely review for the team at Elmstead Care Home. It is always great to hear words such as "helpful" and "caring" used to describe our staff. We are so pleased that your father-in-law has settled in well and that you now have peace of mind knowing he is safe and well cared for. Thank you again and best wishes.

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Review from C D (Respite Resident) published on 24 June 2024 Submitted via Postal Card
Overall Experience

I came for a respite stay and received the best care from everyone.

Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care Home

Thank you for your feedback. We are Happy you enjoyed your stay. Thank you for choosing Elmstead Care Home for your stay.

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Review from F D (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card
Overall Experience

Really lovely care home. Mum stayed while I went on holiday, she was recovering from hip surgery and I wheeled her in, when I returned to collect her she was walking with a stick. I was amazed. Wonderful place with wonderful staff.

Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful Place" and "Wonderful staff" being used to describe our care. Thank you for choosing Elmstead Care Home for your stay.

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Review from Linda K (Sister of Resident) published on 10 May 2024 Submitted via Postal Card
Overall Experience

I am very impressed with Elmstead Care Home. My brother is always very happy when I visit him. It is always lovely and clean too. There are plenty of activities and the occasional entertainment for the residents to enjoy. I cannot fault the staff, they are all very caring as well as management. Overall, a great home.

Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care. It is always nice to hear words like lovely and caring being used to describe our staff. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.

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Review from Julie J (Daughter of Resident) published on 14 March 2024 Submitted via Website
Overall Experience

Elmstead Care Home is an outstanding home with wonderfully, caring staff. The home itself is really cosy and welcoming, and always spotlessly clean; I always loved visiting. The carers are fantastic, and always treated my mum with kindness and dignity. They go out of their way to get to know the residents and their families really well; they become like extended family. There is a really good range of activities, as well as different rooms for the residents to enjoy, such as the lounges, cafe, activity room, hairdressing salon, two gardens and a beautiful summer house. The food is a very high standard. My mum was incredibly happy here, and I am forever grateful to all the staff who took such wonderful care of her.

Reply from Grace Langfield, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your lovely review. We are so pleased to hear you found our home so "cosy" and the care of the staff "fantastic"; it's nice to know you feel like a part of our Elmstead family. We will certainly pass your comments on to the manager and hope you can go away from this feeling like your Mum received the best possible care.

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Review from Elixabeth R (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

I feel my dad is being looked after. He is eating well and I feel he is relaxed. The staff are friendly and caring.

Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. We hope to continue providing him with the best possible care.

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Review from W R (Son-in-law of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

It always seems to be efficient and calm. Good relationships with residents and the staff, good housekeeping, always looks clean and well-kept. The food always looks appetising.

Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 January 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 July 2026

All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.

News (0) & Events (0)

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Elmstead Care Home

What types of Care is Elmstead Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elmstead Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Elmstead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Elmstead Care Home to the centre of Chislehurst?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmstead Care Home to verify any information. View our terms and conditions. Elmstead Care Home has an Enhanced Service -more info.