
She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)

Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)

We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)

She's been a resident since 2017 and has been very happy here since day oneCheryl M(Daughter of Resident/Service User)

Excellent food. Caring staff, many who have been with Elmstead for many years.A S(Sister-in-law of Resident/Service User)

We feel we have found the ideal location for a single gentleman who was becoming lonely.Brian F(Nephew of Resident/Service User)

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.
The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.
Elmstead has four comfortable lounges that are ideal...
Care Provided by Elmstead Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone.
***Between 10th June and 20th September 2026 we are running a '3 weeks for the price of 2' pricing promotion. This is for self funding residents only, subject to availability and dependent on a care needs assessment at the time of booking. T&Cs available on request.***
Please contact us for more information.
The price(s) shown are provided by the care home. Contact Elmstead Care Home for full pricing details and T&Cs.
Contact Elmstead Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Emma Staples(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (41)
Visiting
- We’re a short drive off the A20 and just down the road from Elmstead Woods. From there, you can catch regular trains to and from Central London.
Parking
- Onsite parking available.
Elmstead Care Home Reviews (87)
Elmstead Care Home has a Review Score of 9.7 (9.667) out of 10, based on 14 reviews in the last 2 years.
Over all time Elmstead Care Home has 87 reviews.
Absolutely wonderful. Everyone is very friendly and super helpful.
We're so grateful that you've taken the time to share your thoughts. It is always wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. Please don't hesitate to reach out if there's anything more we can do.
The manager and deputy took a very personal interest in those in their care, making every effort to get to know my mother in law and to welcome her into the community. This attitude was seen throughout the care staff, who were warm and friendly. My wife, myself, and visiting friends also felt very welcome and included. We were surprised at how soon she began to settle into her new home. We noticed that the space and layout limitations of the building had been cleverly used to the residents' advantage, providing a warm, cosy atmosphere.
Thank you for your kind words. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. We're so glad that the warmth and kindness of our staff have come through in your experience. It's great to hear how quickly your mother-in-law has settled in with us at Elmstead. We look forward to welcoming you back soon.
Wonderful! All staff at Elmstead are professional and knowledgeable, but above all, caring. They take a lot of time understanding my mother's needs and really have empathy for her character and subtle ways as her dementia progresses. The relief for me of her being now safe and cared for is palpable. They keep constant contact with me and the family. So happy mum is at Elmstead.
Thank you for your lovely review. It is great to hear that you feel you can relax knowing your Mum is safe and well cared for in our home. Thank you again for choosing Elmstead.
I like it very much here at Elmsted Care home, it has very pleasant staff and the food is very pleasant.
We appreciate you sharing your experience with our home. We are pleased to hear that you are enjoying your stay at Elmstead Care Home. We are delighted to hear that our team have made a difference to your experience and we hope to continue providing you with the best possible care.
My dad has lived at Elmstead since 2019.
We appreciate you sharing your experience with our home. It is wonderful to hear that your Dad is being looked after and cared for well at Elmstead Care Home. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're committed to continuing to support you and your family in every way we can.
Encouraged to join in all activities and suggest new activities. Food requirements taken into consideration. Never had any requests that are reasonable turned down. Nothing is too much trouble for anyone.
We're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that you are enjoying your stay at Elmstead Care Home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.
On each visit to my mother, every member of staff are very friendly, caring and informative. What a great bunch of human beings. We think the world of them and you are very lucky. Please treat them well.
Your feedback means a lot to us and the team at Elmstead Care Home. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to continuing to support you and your family in every way we can.
I cannot endorse Elmstead Care Home enough. Mum spent the last 4 years of her life with deteriorating dementia, and at all times they treated her with care, respect and love. The last few months, especially, they went the extra mile to keep her in their care when she was very poorly, to ensure her comfort and happiness, as well as our own relief as a family. Thank you from the bottom of my heart for everything you have done.
We appreciate you sharing your experience with our home. Your feedback means a lot to us and the team at Elmstead Care Home and we are sorry for you loss. We are glad to help you and your family through such a difficult time. Hearing that our care has made a difference to you and your family is...
Mum was at Elmstead since October 2024, I genuinely could not have asked for a better place for her. All of the staff, no matter their role, have been kind, supportive and respectful of mum all whilst allowing her to be herself and flourish (which is hard with progressing dementia). Without exception, everyone treated my mum as if she were their family member. I just wished she'd had longer there. I was very wary of mum joining a home permanently, but I really needn't have worried. The home manager and the team are truly amazing.
Thank you for your lovely review. We are saddened to hear about your loss. It is always nice to hear words like "Kind" and "Supportive" being used to describe our Staff. Hopefully you will go away from this feeling like your loved one received the best possible care. We will certainly pass your comments on to the manager.
This is an excellent care home. The staff really get to know the personalities of all the residents, which enables a good rapport. They also get to know the relatives and always provide a warm welcome. This makes for a very friendly atmosphere and it's always a pleasure to visit. The care provided is second to none and regular updates are always provided. It was a very sad/emotional day when the time came for a move to a nursing home - not only for me but the staff as well! To all the staff - thank you for everything that you have done over the last 7 years or so.
Thank you for taking the time to leave your kind words. We are happy to hear you feel like a part of our Elmstead family and it is always nice to hear words like "the care is second to none" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
The staff and management at Elmstead are to be commended on providing excellent care for the residents. Since my mother has been at the home, I have always found the staff friendly and engaging. They always take time to talk to residents and visitors and the fact that they are a stable team with many long-serving members means that there is a consistent level of care which is beneficial to the residents. I would have no hesitation in recommending the home to others based on the care shown to the residents.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear words like "Friendly" and "Engaging" being used to describe our Staff. We hope to continue providing your Mother with the best possible care. We will certainly pass your comments on to the manager.
I visited a relative for the first time last week and was very pleased to see how lovely the decor and surroundings are. The care home smelled fresh and clean and everything looked spotless. I can see there are lots of activities and a nice garden - just wish my relative would take advantage of these but I know the staff and the family are all trying to encourage her.
Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your relative in our care. We hope to continue providing your loved one with the best possible care.
There is no better place than one's own home but having to stay at Elmstead has been made a whole lot easier because of the staff. The carers here are top-class (excellent).
We appreciate you taking the time to leave us your kind response. We are so pleased to hear that you feel comfortable and happy at Elmstead Care Home. It is wonderful to know that you are impressed with the high standards of care provided by our "Excellent" staff. Thank you for choosing Elmstead Care Home for your stay.
My father-in-law moved into Elstead Care Home from the hospital. The staff are all very helpful and caring. Nothing is too much trouble for us as a family. It now gives us our time as we know dad is being well cared for and is safe.
Hello and thank you for leaving a lovely review for the team at Elmstead Care Home. It is always great to hear words such as "helpful" and "caring" used to describe our staff. We are so pleased that your father-in-law has settled in well and that you now have peace of mind knowing he is safe and well cared for. Thank you again and best wishes.
I came for a respite stay and received the best care from everyone.
Thank you for your feedback. We are Happy you enjoyed your stay. Thank you for choosing Elmstead Care Home for your stay.
Really lovely care home. Mum stayed while I went on holiday, she was recovering from hip surgery and I wheeled her in, when I returned to collect her she was walking with a stick. I was amazed. Wonderful place with wonderful staff.
Thank you for your lovely review. It is always nice to hear words like "Wonderful Place" and "Wonderful staff" being used to describe our care. Thank you for choosing Elmstead Care Home for your stay.
I am very impressed with Elmstead Care Home. My brother is always very happy when I visit him. It is always lovely and clean too. There are plenty of activities and the occasional entertainment for the residents to enjoy. I cannot fault the staff, they are all very caring as well as management. Overall, a great home.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care. It is always nice to hear words like lovely and caring being used to describe our staff. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.
Elmstead Care Home is an outstanding home with wonderfully, caring staff. The home itself is really cosy and welcoming, and always spotlessly clean; I always loved visiting. The carers are fantastic, and always treated my mum with kindness and dignity. They go out of their way to get to know the residents and their families really well; they become like extended family. There is a really good range of activities, as well as different rooms for the residents to enjoy, such as the lounges, cafe, activity room, hairdressing salon, two gardens and a beautiful summer house. The food is a very high standard. My mum was incredibly happy here, and I am forever grateful to all the staff who took such wonderful care of her.
Thank you for taking the time to leave your lovely review. We are so pleased to hear you found our home so "cosy" and the care of the staff "fantastic"; it's nice to know you feel like a part of our Elmstead family. We will certainly pass your comments on to the manager and hope you can go away from this feeling like your Mum received the best possible care.
I feel my dad is being looked after. He is eating well and I feel he is relaxed. The staff are friendly and caring.
Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. We hope to continue providing him with the best possible care.
It always seems to be efficient and calm. Good relationships with residents and the staff, good housekeeping, always looks clean and well-kept. The food always looks appetising.
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 11 July 2026All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.
News (0) & Events (0)
There are no news items for Elmstead Care Home.
There are no upcoming events for Elmstead Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Elmstead Care Home
What types of Care is Elmstead Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Elmstead Care Home have?
There are 41 Single Rooms.
What are the Facilities & Services at Elmstead Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Elmstead Care Home to the centre of Chislehurst?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmstead Care Home to verify any information. View our terms and conditions. Elmstead Care Home has an Enhanced Service -more info.