Eversfield House

45 Mulgrave Road, Sutton SM2 6LJ

Eversfield House is a warm, friendly and inviting residential care home, owned and operated by registered charity, Sutton and Cheam Elderly Peoples Housing Association. The home was generously endowed when it was established in 1946 and are able to offer accommodation at competitive rates. The home is situated close to Sutton town centre, churches, railway station and amenities.

The home maintains a high-standard of comfort and care allowing residents to maintain their autonomy, independence, dignity, choice and privacy. Eversfield House has single occupancy en-suite rooms, two lounges, a bright conservatory, a large south facing lawn garden with flower beds as well as a spacious dining area.

A team of dedicated staff provide a personalised, 24-hour service to all residents as well as an activities co-ordinator who is responsible for organising a range of day to day activities as well as planning day trips and outings for residents . All staff ensure that all residents interests and hobbies are kept up.

The aim of the home is to provide a warm, friendly atmosphere with standards of care and comfort which each resident could reasonably expect in their own home. The home also provides excellent home cooking with choice and variety as well as catering for special dietary requirements.

Owner: Sutton & Cheam Elderly People's Housing Association

Person in charge: Dr Theresa Schwartz (Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French

Single Rooms: 24

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £630 – £710 (These prices are only a guideline, please contact Eversfield House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Eversfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.7 out of 10 for Eversfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Eversfield House in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.698 for Eversfield House is calculated as follows: ( (186 Excellents x 5) + (73 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 262 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Eversfield House is based on 22 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 22 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Eversfield House has a Review Score of 9.7 (9.698) out of 10 and an Average Rating of 4.7 out of 5 from 22 Reviews over all time

Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eversfield House?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eversfield House

  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • more

Maintains a high standard of both comfort and care, long-serving dedicated staff who give a personalised 24-hour service. Everyone is treated with dignity, a warm, friendly atmosphere, home cooking with lots of choice and variety. Everyone's tastes are catered for, day to day activities, outings, entertainment every week and excellent, caring management. An excellent home from home.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Eversfield House is an excellent care home. The residents are very well cared for and the carers are very attentive and kind. It is always very clean and well maintained. I feel my mother couldn't be in a better home.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I visit a lady each week she is more than happy in the home.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

It's a wonderful home.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Eversfield House is like a home from home. Friendly, caring and professional, they really know the results and all their quirks! Easy to approach and extremely helpful, the staff always have a smile on their face, and nothing is too much trouble. We were worried about my uncle's transition from living on his own to a residential care home, but he has settled in extremely well and now has a new lease of life. Thank you to everyone at Eversfield House.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Eversfield House is an excellent residential home and made my father's last 18 months much happier than they might otherwise have been. From the management team to the cleaners, all the staff are extremely hard working while never being too busy to take the time to talk to residents reassure them and make sure they are comfortable and happy. Although it is a residential home the medical knowledge of the staff, in particular, the manager is excellent and their attention to detail and care in these areas is exemplary with a wide range of well-cooked food nutritious diet is also achieved my father could not have been in better care and it was very comforting for my siblings and I know how well he was being looked after.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Visiting a friend convalescing at Eversfield House for 6 weeks, following a serious operation.
I was pleasantly surprised to find an efficient home with friendly, efficient staff, her room was light and airy, well furnished and the food most appetising, fresh and home cooked with an amazing choice.
My friend received excellent care and will be sorry to leave and return to her own home. She was visited regularly by a G.P and practice nurse from the nearby surgery.
What a surprise to find such an excellent care home. When one reads about the poor service some people endure at other care homes.
If in the future I need the services of a care home I am confident that I know where to go and I have no hesitation in recommending the home to others.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have been visiting Eversfield House for six years on a regular basis, along with many other such homes. This one stands out for me. The staff always seem caring and attentive and as a result, the residents are happy, treated with dignity and well cared for. The best thing I can say is that based on my observations of many homes I visit if the time comes that I need to go into a home I would not hesitate to choose Eversfield House.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Homely atmosphere together with a friendly approach. Visitors are welcome throughout the day and depending on the length of journey, are offered refreshments. There is entertainment once a week.
There is a service of a doctors surgery opposite the premises. Food choices of menu offered daily and individual tastes are usually catered for.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

An excellent retirement home and I have been impressed with the care, kindness and attention given to everyone. My mother is now very elderly and can be difficult to look after but she is cared for with understanding and patience. Also, I would mention that the mix of entertainment and wellbeing demonstrations provide a stimulating environment.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

A friend was very poorly. The care he was receiving at home from a care agency was inadequate. I had been visiting Eversfield and was impressed with the care and surroundings. The home did not smell. I was always made welcome. I approached the manager and asked her to put my friends name on the list. He moved in and we expected him to survive six months. Due to his excellent care he survived 4 years. Sadly he passed away recently. I shall continue to visit the home and recommend it.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My mother enjoyed staying at Eversfield House. She was loved by the staff and got on very well with them. She made some friends with the other residents and was welcomed to activities and the outings. Because of the layout of the residence, mum's room was a little remote, but that could not be helped and mum loved her room which was nice and quiet. Overall, I am pleased with the care mum was given.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My mother has been a resident at Eversfield since August 2015. She initially went for respite but due to poor mobility/balance and anxiety at the thought of returning home, decided to become a permanent resident. I felt the warmth and care the first time I visited Eversfield house. My mother is very well cared for and settled. The management is excellent as are all the care staff. I visit often and would have no hesitation I recommending Eversfield whatsoever. I am so pleased my mother is settled and no longer worry.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Eversfield House provides an excellent quality of care for their residents. As power of attorney for my friend who was a resident, I was aware of the support and positive ambience around the home. Towards the end of my friend's life, he lost his taste and catering was helpfully adjusted to support him.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

From the first time I visited the home, I have always found it to be friendly and welcoming.
Nothing is too much trouble for all the staff.
I would definitely recommend it to friends and family.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My late my mother was at Eversfield for respite but liked it so much she wanted to stay. The home is a very nice place with friendly professional staff. They made her last few years of her life very comfortable. I could not have asked for more. I would highly recommend Eversfield to anyone who needs a home for their parents.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I think Eversfield House is a great care home - all the staff and management are very caring and respectful towards the residents.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I have no complaints. I am very happy here. My experience is very positive. I enjoy having company, good to interact with staff and other residents.

How likely would you be to recommend Eversfield House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

After being in hosptial, it was so great to find a care home that really cares about your needs and helps you give you back your confidence.

How likely would you be to recommend Eversfield House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.2 out of 5

I am a resident, have been since late December 2015.
My care has been excellent, the staff are polite and caring.
My room is very comfortable and is kept clean.
The meals are very good and tasty. I am given a choice of what meals I would like.
Entertainment is provided by external groups of people.
I like it here.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My brother was taken into the care home in April 2016.
I am very pleased with the very friendly care and treatment he is receiving. He seems very settled and happy there.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Eversfield House is very nice. Mum is very happy here. The staff are very good and the food is also good. Mum could not write this herself.

How likely would you be to recommend Eversfield House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Eversfield House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)
Your review must be about a service provided within the last 6 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

1 Bed Vacancy

posted 11 Dec 2018

1 single en suite rooms

Staff Profiles

There are no staff profiles posted yet

Awards / Recognitions

There are currently no awards/recognitions posted yet for Eversfield House

Job Vacancies