Group: London Borough of Hillingdon
Person in charge: Tracie Hamer (Manager)
Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 20 Service Users
Registered Care Categories*: Learning Disability
Single Rooms: 20
Latest Care Quality Commission* Report on Hatton Grove Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.7 (maximum of 10) for Hatton Grove Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hatton Grove Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.455 for Hatton Grove Home is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.455
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.25 Points relating to the number of positive Reviews for Hatton Grove Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4 Target = 0.250
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hatton Grove Home has a Review Score of 7.7 (7.705) from 1 Reviews
Review submitted from a Website Submission by Cynthia M (Relative of Resident) on Monday 9 October 2017. Relates to October 2017.
Hatton Grove is a kind and caring place for my daughter to live. The staff are very professional and really do care. The garden is amazing and the staff try and use it as much as they can during the warmer months. My daughter is extremely happy and well cared for there.
I would recommend Hatton Grove. The meals are always fresh and the service users are very well looked after. The home is always spotless and has a home-from-home feel about it.
How likely would you be to recommend Hatton Grove Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Hatton Grove Home
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