Over all time Outlook Care - Neave Crescent has 1 review.
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Review from Donna B (Sister of Resident) published on 3 February 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My brother has stayed at Neave Crescent on three occasions over the past three years. I was very anxious about him staying away from home at first. However, I was invited to visit the home and all of my fears were allayed. The home is spotlessly clean and the staff are both caring and welcoming. My
brother's needs and cares were discussed at length, prior to his stay. He has thoroughly enjoyed his stays. He says that the food is lovely and he even enjoyed his non-alcoholic lagers with his meal every evening. The staff were very friendly and made a point of chatting to him to make him feel at home. He was assisted to the local shop daily to buy sweets and a newspaper. The residents were also friendly and my brother often watched the tv with them in the shared lounge. His washing was done daily and I was pleasantly surprised to have a clean suitcase of clothes at the end of his stay. My brother often asks when his next visit will be as he thoroughly enjoyed his experience.
Reply from Abi Fakoya, Service Manager at Outlook Care - Neave Crescent
Thank you for taking the time to write this lovely review. We are so pleased that your brother enjoys his stays with us and that you feel reassured when he is in our care. We aim to provide the…read more
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Outlook Care - Neave Crescent
What types of Care is Outlook Care - Neave Crescent registered for?
Learning Disability / Autism, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Outlook Care - Neave Crescent have?
There are 10 Single Rooms.
What are the Facilities & Services at Outlook Care - Neave Crescent?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Outlook Care - Neave Crescent to the centre of Romford?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Outlook Care - Neave Crescent to verify any information. View our terms and conditions. Outlook Care - Neave Crescent has an Basic Service - more info.