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Nightingale House has been part of the organisation for almost 20 years, providing high-quality, person-centred care for older people and specialising in supporting individuals living with dementia. As part of a small group of care homes across Essex and Surrey, Nightingale House is committed to delivering exceptional care through comprehensive care planning, regular reviews, and a dedicated team focused on meeting each resident’s individual needs.
Located in the heart of Romford,...
Care Provided by Nightingale House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Nightingale House for full pricing details and T&Cs.
Contact Nightingale House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Nightingale Residential Care Home Ltd
- Private Owned
Person in charge
- Joanne Peel (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (7)
Visiting
- No restrictions.
Parking
- On site parking.
Nightingale House Reviews (21)
Nightingale House has a Review Score of 9.7 (9.722) out of 10, based on 15 reviews in the last 2 years.
Over all time Nightingale House has 21 reviews.
All staff are very approachable, friendly, polite, dedicated and efficient. No matter how busy, they are always available for a chat and to offer a listening ear to relatives if needed (usually with a nice cup of tea!). The Home is always clean, tidy, homely and welcoming of relatives at any time. Regular activities are in abundance with great interaction and encouragement from all involved.
I cannot praise the Whole Team enough & would highly recommend 100%. It is very reassuring to know your loved one is safe & well cared for, THANK YOU!
The staff are always welcoming and friendly to families and friends of residents.
The manager is always helpful and supportive and always takes the time to make visitors feel included.
The home is very good at communicating with families and will call with updates if your resident is unwell.
Overall there is a lovely, homely atmosphere and I would recommend it to other people.
Care home perfectly describes Nightingale House. The care given by the staff is outstanding and my parents quickly felt at home. They became residents in July 2025, following mum becoming extremely unwell and being admitted to hospital. On her discharge, the hospital said that she would need 24/7 care. Prior to this, mum and dad had lived mostly independently, with mum caring for dad as he has very limited sight. Mum and dad have been married for 73 years and did not want to be apart. We visited Nightingale House and immediatedly felt its warmth and knew that this was where they would be happy and safe. They are both thriving due to the amazing staff who always take time to chat to them and make them smile. Daily activities are provided and regular outside entertainment is brought in including singers, Pearly Queen, therapy dogs and pilates. Family and friends are warmly welcomed at all times. Recently we enjoyed a trip to Southend. It was a fantastic day enjoyed by all. Thank you
Now Mum is on her own in Nightingale. She is safe and well looked after. The staff are all very pleasant and work very hard. There is lots of opportunities in relation to entertainment from chair yoga, games in the home, trips out, they are going to Southend soon, but also take them around the park for a bit in good weather, they have a wide variety of musical entertainment and visits from pets, normally dogs.
The staff are very responsive to relatives if you need to speak to them about anything. They have formal meetings, information sent out via email and have a good social media website for relatives to tap into if they are not able to go to Nightingale so that they can see what their loved ones are up to.
I'm very happy with Nightingale House Romford.
There was always excellent monitoring of residents. The staff always knew where my sister was in the home when I arrived to visit her. I was always welcomed by the staff and asked to sign the visitor's book on my arrival.
Plenty of activities throughout the day.
Family / friends can visit whenever they like & the home also offer 'quiet lounge' should you want to sit & chat in a private room with your relative.
My mother has been a resident for over two years and is completely happy here. As visitors we are always made to feel so welcome and the staff are very approachable and friendly. They provide plenty of activities as well as a well maintained shady garden with outdoor seating. I am always kept well informed of all the activities and trips that are planned and really welcome the updates in the social page.
My mother has been in care home for three years and she has been well looked after by nursing staff. Staff are very polite and doing excellent job and always ask us if want drink tea, coffee and water. I am so happy with care facilities provided.
We came across Nightingale House as a respite for my dad, he was there for 2 weeks he mentioned that he was well looked after and that he would go back there again. The staff where very friendly right from the start and even after getting Dad back home.
Staff- All staff were professional , kind, caring, hardworking and friendly. Nothing was too much trouble for them. They treated our mum with compassion, love and respect until her dying day.
I just want to say thank you very much to all the amazing staff for looking after our mum. and I would definitely recommend this home.
Our mum received outstanding care from all the staff at Nightingale House, we can't thank them enough. She was always well-presented and very content. Even if she was feeling a little under the weather she was encouraged to join the other residents in the welcoming communal lounge. The home was always spotless, with a great homely feel to it. Management are very approachable and proactive, and all feedback is listened to and acted upon. I would thoroughly recommend this home for your loved ones, we are so glad our mum spent her last few years here.
Thank you for your kind comments. It was an honour for us to be part of your mum's story.
I actually think this home saved my sanity.
Thank you Maureen for your kind words. It's an absolute pleasure to have you brother here and he loves that you pop in whenever you want. The door is always open! We look forward to seeing you soon and continuing to keep you sane.
Dad was moved here earlier this year, his move was unplanned and unexpected due to an accident. So we didn't get to visit beforehand or prepare ourselves or Dad for his move. But we have been pleasantly surprised and impressed with the way that the staff have made huge efforts to help Dad to adjust and to make him feel at home and to settle him into his new life.
Thank you, your words are appreciated. It's great having Dad here and lovely seeing you and your sister enjoy each evening with Dad. The door is always open for you all.
Lovely home, my mum is very happy here. The staff are amazing and very caring, food is good mum is diabetic and well taken care of. Mum has her hair done regularly which we love. Thank you to the manager and all the staff they do a marvellous job.
Thank you, your words are appreciated. We love having Mum here and look forward to seeing you guys again soon. Thank you for how involved you are too!
Can't praise the staff enough. Lovely homely feel with lovely gardens. All staff listen to requests and understand individual needs. Dad is assisted with all care when needed but also makes correct judgements with my dad when he feels he can manage. All staff seemed happy to be there and always greeted with smiles a good vibes. Keep up the good, hard work.
Thank you for your kind words. We've enjoyed getting to know Dad, you and your family members. Thank you to you too for what you bring to us, it's lovely that you welcome Dad's new friends into your visits and involve them too.
The team are always responsive to our requests in a very positive way. They hold events constantly, which keep the residents happy, interested and promotes their health in this way. They’re forward thinking, by taking residents whenever possible on one to one basis days out. Their page on social media has almost daily updates within the home, exhibiting pictures of the residents enjoying singing, drawing, painting, puzzles etc. I have never known a care home with such a caring outlook from top to bottom.
Thank you for your kind words and time taken to write a review. I will pass your comments back to the staff.
Staff are well trained and have taken time to get to know him and his individual needs. Although his behaviour, can at times, be challenging they still treat him with courtesy and compassion. Staff keep me updated on his care and contact me if there have been any changes or issues with his care. The home is kept clean at all times and a number of areas have been improved whilst he has been a resident.
Overall, I am confident that he is safe and has been looked after in a professional manner.
Thank you for taking you time to leave us a review and thank you for the positive feedback. It's very much appreciated. I will take note of the areas with less than 5 stars and make them part of the focus for our next stage of improvements. Please feel free to speak to me directly with any ideas you have.
Great level of service for my mother. It is a weight off of our minds to find a team who are so dedicated to her wellbeing and safety. Lots of activities and Mum integrated immediately into her new home. Keep up the fantastic work.
Thank you for taking the time to leave this review Kevin and thank you for the positive feedback. I will pass your comments on to the staff.
My mother-in-law has been a resident since January 2020. She has been very settled at the home and if we take her out, she wants to come back indoors! The staff are wonderful and a lot of thought is put into entertaining the residents. We are very happy with our choice of home for her.
Thank you for taking the time to write this and for the positive comments.
The Nightingale staff are amazing. The home is always clean and welcoming any time you visit - they say to treat it like you would visit at any time, so you don't have to make appointments like some places. They do so many fun activities - every day there is something going on. A lovely home.
Hi Karen, thank you so much for taking the time out to write a review for us and even more so for the glowing and positive comments. I'll pass your feedback on to the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Nightingale House.
There are no upcoming events for Nightingale House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Nightingale House.
Accreditations
There are no accreditations posted yet for Nightingale House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Nightingale House
What types of Care is Nightingale House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Nightingale House have?
There are 29 Single Rooms and 7 Couples/Companion Rooms.
What are the Facilities & Services at Nightingale House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Nightingale House to the centre of Romford?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nightingale House to verify any information. View our terms and conditions. Nightingale House has an Enhanced Service -more info.