What types of Care is Oatlands registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Oatlands?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oatlands to the centre of London?

7.5 mile(s) as the crow flies, distance by road may be significantly further.

Oatlands care home, 210 Anerley Road, London SE20 8TJ

Review from S G (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report

Overall Experience

My mum has been a resident at Oatlands Care Home for 9 years. From day one the management and staff have shown my mum and her family nothing but kindness and real compassion.

We have always been kept informed of any changes regarding Mum. The staff are excellent in their care for her and she has

always been treated with respect.

We looked at many care homes before deciding on this one. Oatlands stood out from the rest by far. Whilst it is still a business they have to run, their main priority is always their resident's welfare and making their time at Oatlands a positive and enjoyable experience.

We will always be grateful to them for their kindness.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you for your words of appreciation that we have shared with the team. It is our pleasure to care for your mum and your support is immensely important to us.

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Review from M M (Wife of Resident) published on 31 July 2023 Submitted via Website • Report

Overall Experience

We were promised daily activities but he attended very few (only one that I know of for definite).
During the time he was there, he sustained several injuries, the causes of which were not identified.
His condition deteriorated while he was there, so he could no longer walk unaided and rarely spoke.

Now he is back home, he has improved somewhat.
Most of the staff appeared to be pleasant and helpful but there were a couple who spoke roughly.

Reply from Gillian Hensley-Gray, Admin at Oatlands

Thank you for reviewing our home. For context, the client arrived with injuries that we identified and documented at the time of admission. We do not agree with some of the comments made and these have been dealt with through the safeguarding process.

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Review from Anne P (Stepdaughter of Resident) published on 7 February 2023 Submitted via Website • Report

Overall Experience

My stepdad has been at the care home for eight months.
I cannot express my gratitude for the care he receives.
He is so happy, and it has improved his life enormously.
The love and care he receives are exceptional.
The team that looks after him are amazing.
5-star treatment all the way.
Thank

you all.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you for your appreciative comments, Anne. It is a privilege to care for your stepdad.

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Review from Oliver P (Son of Resident) published on 8 July 2021 Submitted via Website • Report

Overall Experience

Fantastic care and support given to my mum for a bit more than two years now. Very professional, reliable and friendly. I couldn't have found a better place for my mother's comfort. I'm very happy, so thank you very much indeed to all the carers, management and the rest of the staff who make it possible.

5-stars, without any hesitations.

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Review from Meyrem E (Daughter of Resident) published on 24 June 2021 Submitted via Website • Report

Overall Experience

As a family, we had never even considered placing my mum into a care home, and I can honestly say it was one of the most difficult decisions to make. Due to Covid restrictions, we were not able to visit Mum, but the staff were kind and compassionate and always there to reassure us that Mum was being

cared for well. I would initially call daily and was never made to feel this was inconvenient. Prior to being able to visit, we were able to set up Skype calls with Mum, and this allowed us to see her and also witness the care provided. Now we can visit, the care taken to avoid cross-infection is commendable, and seeing first-hand the loving care Mum receives is heartwarming. The carers all work at a high standard, and their passion for their work is clear to see. The staff at Oatlands feel like one big family, and the dementia care they provide is outstanding. Many thanks to the amazing carers and lovely reception team for their continued hard work in these extremely difficult times.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Meyrem, your kind words are much appreciated, and we have passed them on to our wonderful staff.

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Review from Douglas B (Next of Kin) published on 1 February 2021 Submitted via Website • Report

Overall Experience

The happy family-run care home. The wonderful, amazingly lovely and super-duper caring people. I didn't ever feel my mother's life was ever particularly in jeopardy ever. Super home, such wonderful kind caring loving staff.

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Review from Jacky W (Daughter of Resident) published on 9 November 2020 Submitted via Website • Report

Overall Experience

My mum has been for a year, she absolutely loves it.
The staff can’t do enough for her and look after her brilliantly.
She is so happy being there.
She enjoyed all the activities that they provide for them.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you for your words of appreciation, we shall make sure our Team Members see this. Of course, it is a privilege and a pleasure to care for your Mum.

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Review from Sharon F (Daughter of Resident) published on 20 October 2020 Submitted via Website • Report

Overall Experience

Completely unselfish care which my mum receives on a daily basis by an absolutely amazing and dedicated team is overwhelming. When I visit mum she is immaculately dressed, her nails painted and she looks so well cared for. The staff are so empathic when communicating with me, and they treat my darling

mum as they would their own. If I am unable to look after her there is no other group of people I would 100% entrust with her. The enthusiasm, happiness and wonderful atmosphere there from the moment you step through the door and greeted by the fantastic reception team. I cannot recommend Oatlands highly enough.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you so much, Sharon. We shall pass on your kind words to our wonderful team members.

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Review from Christine L (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report

Overall Experience

My mother seems to be happy, sometimes she is happy, sometimes not so.
She is kept clean and comfortable.
I think maybe food intake should be monitored a bit more closely.
Entertainment is good, mum enjoys the stimulation.
I would like her to be encouraged to join in more.

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Review from M N (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 5 years now. I am and have been happy with her care.
Recently there seem to be different carers every time I come which makes it seem less friendly somehow and lacking in continuity.
My mum is happy and well cared for, for which I am truly grateful.