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Care Provided by Oatlands
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Oatlands to confirm what's included and get a personalised quote
£1853.28
The price(s) shown are provided by the care home. Contact Oatlands for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Jawa Group
- Private Owned
Person in charge
- Rishi Jawaheer (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (43)
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Oatlands Reviews (10)
Over all time Oatlands has 10 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Oatlands
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Review from S G (Daughter of Resident) published on 18 September 2023 Submitted via Website•
Overall Experience
My mum has been a resident at Oatlands Care Home for 9 years. From day one the management and staff have shown my mum and her family nothing but kindness and real compassion.
We have always been kept informed of any changes regarding Mum. The staff are excellent in their care for her and she...
My mum has been a resident at Oatlands Care Home for 9 years. From day one the management and staff have shown my mum and her family nothing but kindness and real compassion.
We have always been kept informed of any changes regarding Mum. The staff are excellent in their care for her and she has always been treated with respect.
We looked at many care homes before deciding on this one. Oatlands stood out from the rest by far. Whilst it is still a business they have to run, their main priority is always their resident's welfare and making their time at Oatlands a positive and enjoyable experience.
We will always be grateful to them for their kindness.
↩Reply from Gillian Hensley-Gray, Registrar at Oatlands
Thank you for your words of appreciation that we have shared with the team. It is our pleasure to care for your mum and your support is immensely important to us.
Review from M M (Wife of Resident) published on 31 July 2023 Submitted via Website•
Overall Experience
We were promised daily activities but he attended very few (only one that I know of for definite).
During the time he was there, he sustained several injuries, the causes of which were not identified.
During the time he was there, he sustained several injuries, the causes of which were not identified.
His condition deteriorated while he was there, so he could no longer walk unaided and rarely...
We were promised daily activities but he attended very few (only one that I know of for definite).
During the time he was there, he sustained several injuries, the causes of which were not identified.
His condition deteriorated while he was there, so he could no longer walk unaided and rarely spoke. Now he is back home, he has improved somewhat.
During the time he was there, he sustained several injuries, the causes of which were not identified.
His condition deteriorated while he was there, so he could no longer walk unaided and rarely spoke. Now he is back home, he has improved somewhat.
Most of the staff appeared to be pleasant and helpful but there were a couple who spoke roughly.
↩Reply from Gillian Hensley-Gray, Admin at Oatlands
Thank you for reviewing our home. For context, the client arrived with injuries that we identified and documented at the time of admission. We do not agree with some of the comments made and these have been dealt with through the safeguarding process.
Review from Anne P (Stepdaughter of Resident) published on 7 February 2023 Submitted via Website•
Overall Experience
My stepdad has been at the care home for eight months.
I cannot express my gratitude for the care he receives.
He is so happy, and it has improved his life enormously.
The love and care he receives are exceptional.
The team that looks after him are amazing.
I cannot express my gratitude for the care he receives.
He is so happy, and it has improved his life enormously.
The love and care he receives are exceptional.
The team that looks after him are amazing.
5-star treatment all the way....
My stepdad has been at the care home for eight months.
I cannot express my gratitude for the care he receives.
He is so happy, and it has improved his life enormously.
The love and care he receives are exceptional.
The team that looks after him are amazing.
5-star treatment all the way.
I cannot express my gratitude for the care he receives.
He is so happy, and it has improved his life enormously.
The love and care he receives are exceptional.
The team that looks after him are amazing.
5-star treatment all the way.
Thank you all.
↩Reply from Gillian Hensley-Gray, Registrar at Oatlands
Thank you for your appreciative comments, Anne. It is a privilege to care for your stepdad.
Review from Oliver P (Son of Resident) published on 8 July 2021 Submitted via Website•
Overall Experience
Fantastic care and support given to my mum for a bit more than two years now. Very professional, reliable and friendly. I couldn't have found a better place for my mother's comfort. I'm very happy, so thank you very much indeed to all the carers, management and the rest of the staff who make it...
Fantastic care and support given to my mum for a bit more than two years now. Very professional, reliable and friendly. I couldn't have found a better place for my mother's comfort. I'm very happy, so thank you very much indeed to all the carers, management and the rest of the staff who make it possible. 5-stars, without any hesitations.
Review from Meyrem E (Daughter of Resident) published on 24 June 2021 Submitted via Website•
Overall Experience
As a family, we had never even considered placing my mum into a care home, and I can honestly say it was one of the most difficult decisions to make. Due to Covid restrictions, we were not able to visit Mum, but the staff were kind and compassionate and always there to reassure us that Mum was...
As a family, we had never even considered placing my mum into a care home, and I can honestly say it was one of the most difficult decisions to make. Due to Covid restrictions, we were not able to visit Mum, but the staff were kind and compassionate and always there to reassure us that Mum was being cared for well. I would initially call daily and was never made to feel this was inconvenient. Prior to being able to visit, we were able to set up Skype calls with Mum, and this allowed us to see her and also witness the care provided. Now we can visit, the care taken to avoid cross-infection is commendable, and seeing first-hand the loving care Mum receives is heartwarming. The carers all work at a high standard, and their passion for their work is clear to see. The staff at Oatlands feel like one big family, and the dementia care they provide is outstanding. Many thanks to the amazing carers and lovely reception team for their continued hard work in these extremely difficult times.
↩Reply from Gillian Hensley-Gray, Registrar at Oatlands
Meyrem, your kind words are much appreciated, and we have passed them on to our wonderful staff.
Review from Douglas B (Next of Kin) published on 1 February 2021 Submitted via Website•
Overall Experience
The happy family-run care home. The wonderful, amazingly lovely and super-duper caring people. I didn't ever feel my mother's life was ever particularly in jeopardy ever. Super home, such wonderful kind caring loving staff.
The happy family-run care home. The wonderful, amazingly lovely and super-duper caring people. I didn't ever feel my mother's life was ever particularly in jeopardy ever. Super home, such wonderful kind caring loving staff.
Review from Jacky W (Daughter of Resident) published on 9 November 2020 Submitted via Website•
Overall Experience
My mum has been for a year, she absolutely loves it.
The staff can’t do enough for her and look after her brilliantly.
She is so happy being there.
The staff can’t do enough for her and look after her brilliantly.
She is so happy being there.
She enjoyed all the activities that they provide for them.
My mum has been for a year, she absolutely loves it.
The staff can’t do enough for her and look after her brilliantly.
She is so happy being there.
The staff can’t do enough for her and look after her brilliantly.
She is so happy being there.
She enjoyed all the activities that they provide for them.
↩Reply from Gillian Hensley-Gray, Registrar at Oatlands
Thank you for your words of appreciation, we shall make sure our Team Members see this. Of course, it is a privilege and a pleasure to care for your Mum.
Review from Sharon F (Daughter of Resident) published on 20 October 2020 Submitted via Website•
Overall Experience
Completely unselfish care which my mum receives on a daily basis by an absolutely amazing and dedicated team is overwhelming. When I visit mum she is immaculately dressed, her nails painted and she looks so well cared for. The staff are so empathic when communicating with me, and they treat my...
Completely unselfish care which my mum receives on a daily basis by an absolutely amazing and dedicated team is overwhelming. When I visit mum she is immaculately dressed, her nails painted and she looks so well cared for. The staff are so empathic when communicating with me, and they treat my darling mum as they would their own. If I am unable to look after her there is no other group of people I would 100% entrust with her. The enthusiasm, happiness and wonderful atmosphere there from the moment you step through the door and greeted by the fantastic reception team. I cannot recommend Oatlands highly enough.
↩Reply from Gillian Hensley-Gray, Registrar at Oatlands
Thank you so much, Sharon. We shall pass on your kind words to our wonderful team members.
Review from M N (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card•
Overall Experience
My mother has been a resident for 5 years now. I am and have been happy with her care.
Recently there seem to be different carers every time I come which makes it seem less friendly somehow and lacking in continuity.
Recently there seem to be different carers every time I come which makes it seem less friendly somehow and lacking in continuity.
My mum is happy and well cared for, for which I am truly grateful.
My mother has been a resident for 5 years now. I am and have been happy with her care.
Recently there seem to be different carers every time I come which makes it seem less friendly somehow and lacking in continuity.
Recently there seem to be different carers every time I come which makes it seem less friendly somehow and lacking in continuity.
My mum is happy and well cared for, for which I am truly grateful.
Review from Christine L (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card•
Overall Experience
My mother seems to be happy, sometimes she is happy, sometimes not so.
She is kept clean and comfortable.
I think maybe food intake should be monitored a bit more closely.
Entertainment is good, mum enjoys the stimulation.
She is kept clean and comfortable.
I think maybe food intake should be monitored a bit more closely.
Entertainment is good, mum enjoys the stimulation.
I would like her to be encouraged to join in more.
My mother seems to be happy, sometimes she is happy, sometimes not so.
She is kept clean and comfortable.
I think maybe food intake should be monitored a bit more closely.
Entertainment is good, mum enjoys the stimulation.
She is kept clean and comfortable.
I think maybe food intake should be monitored a bit more closely.
Entertainment is good, mum enjoys the stimulation.
I would like her to be encouraged to join in more.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Oatlands.
Upcoming Events
There are no upcoming events for Oatlands.
Awards / Recognitions (2)
- 06 Nov 2017Recipient: Jawa Group
- 06 Oct 2016Recipient: Jawa Group
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Oatlands
How much does Oatlands cost?
The care home lists weekly fees per person of £1,853 for residential care (respite of £1,853) and of £1,853 for residential dementia care (respite of £1,853). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority.
What types of Care is Oatlands registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Oatlands have?
There are 43 Single Rooms.
What are the Facilities & Services at Oatlands?
Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Oatlands to the centre of London?
7.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oatlands to verify any information. View our terms and conditions. Oatlands has a Basic Service -what a Basic Service includes.