210 Anerley Road, London SE20 8TJ
212 Anerley Road, London SE20 8TJ
212 Anerley Road, Anerley, London SE20 8TJ
Thank you. We are privileged to care for your mother and it is always a pleasure to see you and your family.
Thank you for your encouraging words which we have passed on to the team.
Thank you for your appreciative words. It means a lot to our team to receive positive feedback and support from family members.
Thank you for your kind comments which we have shared with our great team.
Thank you so much for your kind words. We have shared these with our wonderful team.
Thank you for your kind words of appreciation which we have passed on to our great team.
We have always been kept informed of any changes regarding Mum. The staff are excellent in their care for her and she has
We looked at many care homes before deciding on this one. Oatlands stood out from the rest by far. Whilst it is still a business they have to run, their main priority is always their resident's welfare and making their time at Oatlands a positive and enjoyable experience.
We will always be grateful to them for their kindness.
Thank you for your words of appreciation that we have shared with the team. It is our pleasure to care for your mum and your support is immensely important to us.
Thank you for reviewing our home. For context, the client arrived with injuries that we identified and documented at the time of admission. We do not agree with some of the comments made and these have been dealt with through the safeguarding process.
Kevin, we are so pleased to hear of your satisfaction with the service we provide to your mum. It really boosts staff morale to receive such feedback.
Thank you for your appreciative comments, Anne. It is a privilege to care for your stepdad.
Thank you for your words of appreciation. We note your comment about staff members leaving but rules on privacy do not allow us to communicate on their behalf.
Meyrem, your kind words are much appreciated, and we have passed them on to our wonderful staff.
Thank you so much for your kind words. It was always a pleasure to care for him. We enjoyed seeing you and your husband at your regular visits and your support has been much appreciated.
The resident's Next of Kin visited him often, showing great affection. She held Power of Attorney and gave instructions that care plans, risk assessments etc. should not be shared with anybody else. The reviewer's solicitors were informed of her instructions. Medical notes are the property of the hospital and GP notes are with the practice. The reviewer passed away in hospital and his Next of Kin wanted to draw a line under his death. She has pointed out that the reviewer is incorrect in stating that his father died of Covid-19 as the death certificate gives another cause. We sympathise with the reviewer on his loss, however, the context and circumstances of the resident's care and the family dynamics were complex. Whilst he has put his views across, recollections seem to differ. The Next of Kin was fully involved and supportive throughout.
Thank you for your words of appreciation, we shall make sure our Team Members see this. Of course, it is a privilege and a pleasure to care for your Mum.
Robert, we have always enjoyed seeing you and your wife when you visit your sister. Your support and appreciation really count.
Thank you so much, Sharon. We shall pass on your kind words to our wonderful team members.
I visited several homes, spoke to other relatives using Oatleigh Court and various other establishments in my search for one that I felt
Mum is always clean and well-groomed with her hair and nails done. Although Mum doesn’t want to participate in lots of activities they gently encourage her to do so but would always let her decide for herself - she prefers to sit quietly and chat to visitors. The staff are kind and reassuring to Mum and always welcoming to me and my family. There is good communication from the home too to discuss any issues that may arise.
The home is well run, kept in a good state of repair, is clean, bright and well furnished.
I would have no hesitation in recommending it.
Many thanks, Diane. We appreciate your kind words.
Type of Care Provided | Average Weekly Cost |
---|---|
Residential Care | £1,853 |
Residential Dementia Care | £1,853 |
All Care Types | £1,853 |
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