What types of Care is Oatleigh Care Ltd registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Oatleigh Care Ltd?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oatleigh Care Ltd to the centre of London?

7.5 mile(s) as the crow flies, distance by road may be significantly further.

Oatleigh Care Ltd care home, 212 Anerley Road, Anerley, London SE20 8TJ

Review from S F (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report

Overall Experience

What can I say about this care home. They are quite simply amazing from all the carers to the management. Everyone always welcomes us with huge smiles. The care and love always shown towards mum is outstanding. A superb home with the most fantastic staff. Highly recommend.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Thank you. We are privileged to care for your mother and it is always a pleasure to see you and your family.

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Review from Shirlaine W (Friend of Resident) published on 8 August 2024 Submitted via Website • Report

Overall Experience

We are first cousins of the resident, who has been under your care for a good while now. Yesterday the 25th of July, we came to your Hawaii theme event, it was amazing. The planning, the participation of the staff was amazing, in fact everything was fantastic. We won the dinner raffle, but most of all

how well my cousin looked, she looked amazing, she looked well, she looked happy. Her hair done, nails done and very alert and happy. Cannot thank you enough, all of you worked so hard, thanks all of you again.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Thank you so much for your kind words. We have shared these with our wonderful team.

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Review from S B (Daughter of Resident) published on 30 May 2024 Submitted via Postal Card • Report

Overall Experience

My dad was in Oatleigh Care home for almost 4 years. During that time, which included Covid where we were unable to see him for periods of time, we felt reassured that Dad was very well looked after. We received updates on any concerns or changes with both dad's health and care. The staff and managers

were very approachable and had Dad's needs at the forefront of the care provided. Staff showed genuine interest and concern of Dad and us as a family. I would recommend Oatleigh Care to other families.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Thank you for your kind words of appreciation which we have passed on to our great team.

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Review from Kevin K (Son of Resident) published on 7 February 2023 Submitted via Website • Report

Overall Experience

My mother has been a resident since October 2016. Mum is looked after extremely well; the staff know her, giving her time, addressing her always by name and reassuring her. My mum is always immaculately dressed; she has her hair done once a week and even has her nails painted, which I believe adds to

her overall well-being. The home is clean and modern, and the staff have made me feel welcome at visiting times.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Kevin, we are so pleased to hear of your satisfaction with the service we provide to your mum. It really boosts staff morale to receive such feedback.

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Review from L P (Daughter of Resident) published on 15 December 2022 Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful.
My mum is very well looked after.
The only criticism I have is that it would be nice for family members to be informed when a long-term member of staff leaves.

Reply from Gillian Hensley-Gray, Admin at Oatleigh Care Ltd

Thank you for your words of appreciation. We note your comment about staff members leaving but rules on privacy do not allow us to communicate on their behalf.

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Review from Joan W (Ex Family Member) published on 18 March 2021 Submitted via Website • Report

Overall Experience

I visited my ex-husband either alone or with my husband weekly for the 16 months he was in Oatleigh. The care home had a lovely friendly feeling as soon as you walked through the door. My ex-husband had his own en suite room which was spotlessly clean and comfortable with his own pictures and personal

belongings around him. He was happy, well-fed and certainly well looked after with the staff always making a fuss of him. There were plenty of activities he could join in and was encouraged to do so. I also joined in a few times with some of the music events and my ex-husband loved listening to music and singing. When I visited, I always found him happy and content and the lovely caring staff made me feel welcome as well. It is very sad when a friend or relative has to go into a care home but I wouldn’t hesitate in recommending Oatleigh.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Thank you so much for your kind words. It was always a pleasure to care for him. We enjoyed seeing you and your husband at your regular visits and your support has been much appreciated.

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Review from Patrick W (Son of Resident) published on 18 March 2021 Submitted via Website • Report

Overall Experience

In April 2020 I called my father several times and was informed he was taking a nap and or resting. After several days when I pressed for a manager. I was told he had been unable to get out of bed for several days. I immediately suspected covid, but I was told he had seen a doctor by Skype who said

he had a urine infection. Five days later he passed away in the hospital of covid. I am his next of kin and on behalf of my deaf sister, we have been trying to get copies of his care plan and medical reports for almost a year. Instead of providing these simple and rightful responses the care home manager has instructed staff to refrain from contact and has replied that we were rude. I accept that it's a good care home in general and my father was happy there however what we don't accept is the constant refusal to the medical report given by the doctor who saw him and his care plan.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

The resident's Next of Kin visited him often, showing great affection. She held Power of Attorney and gave instructions that care plans, risk assessments etc. should not be shared with anybody else. The reviewer's solicitors were informed of her instructions. Medical notes are the property of the hospital and GP notes are with the practice. The reviewer passed away in hospital and his Next of Kin wanted to draw a line under his death. She has pointed out that the reviewer is incorrect in stating that his father died of Covid-19 as the death certificate gives another cause. We sympathise with the reviewer on his loss, however, the context and circumstances of the resident's care and the family dynamics were complex. Whilst he has put his views across, recollections seem to differ. The Next of Kin was fully involved and supportive throughout.

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Review from Diane M (Daughter of Resident) published on 19 October 2020 Submitted via Website • Report

Overall Experience

It is one of the hardest decisions a family has to make, knowing if, when and where to put a loved one into residential care. That was certainly true in our case.

I visited several homes, spoke to other relatives using Oatleigh Court and various other establishments in my search for one that I felt

offered what was needed and ‘felt’ right. I found that at Oatleigh Court.

Mum is always clean and well-groomed with her hair and nails done. Although Mum doesn’t want to participate in lots of activities they gently encourage her to do so but would always let her decide for herself - she prefers to sit quietly and chat to visitors. The staff are kind and reassuring to Mum and always welcoming to me and my family. There is good communication from the home too to discuss any issues that may arise.
The home is well run, kept in a good state of repair, is clean, bright and well furnished.
I would have no hesitation in recommending it.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Many thanks, Diane. We appreciate your kind words.

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Review from Elizabeth H (Daughter of Resident) published on 16 October 2020 Submitted via Website • Report

Overall Experience

My mother has been a resident for nearly three years. During this time she has been treated with kindness, care and consideration. The staff have taken time to get to know her as a person, understand her wants and needs and treat her with kindness and patience. There is a warm atmosphere throughout,

and I am confident that my mother is safe and happy. There are daily activities and my mother particularly enjoys the music recitals. I have been particularly impressed with Oatleigh Care during this time of Covid, from the protection measures they have put in place to keep everyone safe, to keeping me informed of my mother's progress and generally staying cheerful throughout under what must be great pressure. They have my trust and thanks.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Thank you, Elizabeth. It is our pleasure to care for your mother.

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Review from D B (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card • Report

Overall Experience

Dad has been a resident since March 2018. His care has been excellent. He's always clean and well-groomed. Sadly, he's now on end of life care and everyone, including the administration staff, have been so kind and helpful. We cannot fault the care he's receiving. My mum has been a devoted visitor and

they are so kind to her. We have had no experience of care homes before this but all visitors and people we've spoken to have all said Oatleigh is by far the best home they know of. We trust the carers 100%.

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Review from L C (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report

Overall Experience

All I can say is that I am grateful every day that we found Oatleigh to care for my lovely mum. From the top down, the care, concern and love from all concerned with looking after my mother is tangible. There is simply nothing about the home that I could not recommend.

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Review from F S (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report

Overall Experience

I have found the quality and sincerity of care exemplary. My mother is well looked after, is always clean and well presented. She likes her food and her room. The home is clean and modern. There is entertainment for the residents. The staff are welcoming to residents and their families.