Frognal House Care Home - Avery Collection

Frognal Avenue, Sidcup DA14 6LF
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9.8 160 Reviews
  • Frognal House Care Home - Avery Collection, Sidcup
Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.

Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates 149 resident bedrooms, each equipped with en-suite wet rooms and kitchenettes.

The care home boasts fantastic on-site facilities, including a hair and beauty salon for residents who want a little TLC, bright and spacious lounges which provide a comfortable space to unwind, and a restaurant serving freshly prepared seasonal cuisine during mealtimes.

The team offer various forms of support, catering to different needs. Residential care is available for those requiring extra support with basic day-to-day activities. In contrast, the nursing care service provides a more intensive level of care for individuals with longer-term conditions, delivered by the local district nursing team. Additionally, the home offers respite care.

As an industry leader in dementia care, Avery takes pride in the dedicated dementia care community within the home. Specifically designed for safety and comfort, this community utilises life story work to understand residents and tailor support to everyone’s needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 131 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1650

For more information regarding fees. Please contact Frognal House reception.

These prices are only a guideline, please contact Frognal House Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Harvey-Matthews (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (23)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (23)

Visiting

  • When arriving at Frognal. Please press the buzzer to gain access to the car park.

Parking

  • Frognal House has onsite parking.

Frognal House Care Home - Avery Collection Reviews (160)

9.8

Frognal House Care Home - Avery Collection has a Review Score of 9.8 (9.756) out of 10, based on 26 reviews in the last 2 years.
Over all time Frognal House Care Home - Avery Collection has 160 reviews.

Overall Experience
  • 113
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Date Published
  • 160
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Reviewer Connection to Frognal House Care Home - Avery Collection
  • 53
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  • 6
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  • 1
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Total of 160, showing 141-160
Review from R D (Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since living here I have settled in well, pleasant and friendly staff have helped with this. Friends I have made here have made me settle in their company also. I make use of the visits by coach etc. visiting the area around here at various places.
Reply from UK Marketing, Marketing Assistant at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

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Review from David P (Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been pleasantly surprised by the high quality of all the facilities regarding accommodation, staff, cleanliness and the grounds are very attractive to walk around for example.
Reply from UK Marketing, Marketing Assistant at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team

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Review from R B (Daughter of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is friendly, bright and cheerful. They provide a lot of activities for the residents. The communal areas and gardens are clean and tidy. The residents are always well turned out. They make the family who visits residents welcome problems/issues are responded to very well by the care manager
whose door is always open. The only issue is the time it sometimes takes to answer the call bell. There have been several occasions where my mother has waited a long time (Up to 1 hour) to be taken to the bathroom and put to bed. Not all carers are told the background to my mother and so do not know how to take her to the bathroom, etc. My mother is very immobile and her bathroom does not allow for her to have as if it was a "wet room" then she could shower.
Reply from UK Marketing, Marketing Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and wellbeing of you mother and all of our residents. We would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager on your next visit so that we can explore your concerns fully. The Sunrise Team

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Review from Celia J (Resident) assisted by family/friend published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just love it here and always feel cared for. I have my cat living with me and the staff are always inquiring about his welfare. All the staff are friendly and respectful. I wouldn't wish to live anywhere else.
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Review from Eric H (Brother of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home very relaxed. Nice and clean. Staff are nice, friendly and capable.
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Review from Elliot F (Son-in-law of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Definitely the best home in this area. Wonderful location with fantastic gardens. Staff are all very helpful and friendly. Parking is still a challenge as normally very busy. Communication and regular feedback could be improved. Meals and entertainment facilities are first class.
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Review from Cris S (Daughter of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Sunrise are caring, compassionate, smiling, happy and extremely welcoming. Even though my father was only in there a few months, they treated him with dignity and respect. They were alert to his problems and he called them his angels. The building was always clean and they always welcomed
everyone. Even after he passed on, they still showed dignity and respect. His last journey was from Sunrise and the carers and management came out to pay their respect. They lined the drive and to this day, his family found it overwhelming and cannot thank them enough.
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Review from Elizabeth R (Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been most helpful and kind to me at all times. The staff and carers in the dining hall are kind and caring and nothing is too much trouble for them, whatever you want! all staff greet you with a smile and a cheery word, which is very encouraging when you first arrive. All in all I feel
relaxed and getting better by the day!
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Review from Nick W (Son of Resident) published on 18 May 2016 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum had a 4 weeks trial at this place in an 'independent' unit.
She was assessed by the care home before the trial started.
My mother could not cope with the 'independent' unit at all.
I removed her after 9 days.
There was no apology or even a sympathetic reply from the organisation.
I felt
they were only interested in the fees.
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Review from V K (Daughter of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than happy with mum's care. We have had occasions to complain but we have spoken to management who have looked at our complaints and we are pleased to say that matters have been resolved in a quick and caring manner. Whilst I understand increases in mum's monthly care are going to happen,
I believe that they are on the high side!!
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Review from Tony (Resident) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated as a normal human being, not forced into following anything other than normal for my age.
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Review from Jessie M (Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I have been able to bring my own bed and furnishings it has helped me to settle in my room and feel cosy and comfortable. Also with a nice view from my window. The meals have been varied and nourishing. Serves at small tables set for four people to enjoy the company at meal times. The bistro area
has plenty of seating and a coffee and tea making machine. There are always some activities to interest most, like Yoga, Quizzes etc, and always my own room if I need some quiet time.
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Review from Dorothy M (Resident) published on 14 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and kindness throughout my stay. I go home in April butone day when I feel the need for continuous care I shall be making my way back.
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Review from Dorothy M (Resident) assisted by family/friend published on 11 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind and considerate lovely environment and probably more so in the summer when the grounds are at there best.
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Review from Joan T (Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
So far been happy, been here six months,
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Review from K C (Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 2 weeks so far and can't fault the facilities and services. O am an independent user.
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Review from C O (Daughter of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers have shown nothing but warmth to mum. They are patient and take time to ensure that she gets help when needed. When visiting mum we often hear her laughing and joking with a member of staff, they genuinely care about her, which is comforting from relatives point of view. From kitchen staff
to the chap who drives the bus they always have smile and a word with mum.
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Review from Maureen L (Relative of Resident) published on 18 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found this care home one of the best I have been in. My relative is well looked after and she has everything she needs, and the staff cannot do enough for her. It is a very friendly place and every time I visit there is always something going on for the residents to do. I am always made to feel
welcome by the staff when I visit her. It is a lovely place to live for the last few years of your life.
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Review from Jean (Daughter of Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father went to live at Sunrise he has received excellent care in all areas. There is always someone to speak to regarding his health, diet and wellbeing. I cannot praise the carers enough for all they do. The food is to a very high standard and it's good to see my father gaining weight. He
is very happy and praises the staff every day. I didn't want my father to go into a home but from the moment I walked through the doors and met such kind people I knew it was the very best for him.
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Review from Anne Z (Daughter of Resident) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother started off in independent living but when her friend was unwell she found it difficult to find her way to the main building. She has macular degeneration so found it impossible to use the keypad to open the door. She is now in assisted living and they have helped her make the transition to
the new building and new room. She is still settling in but the staff have been patient with her and allowed her to keep her independence.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Frognal House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Frognal House Care Home - Avery Collection is calculated as follows: ( (241 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 309 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.992 Points relating to the number of positive Reviews for Frognal House Care Home - Avery Collection is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 131 registered maximum number of service users is 26.2. 26 Positive Reviews ÷ 26.2 = 0.992
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Fiona

Fiona Taylor

Job Title: Deputy Manager Joined: 2023

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.


I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.


I have been at Frognal since March 2023 and my main ethos along with the other members of the team is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.

Zoe

Zoe Stewart

Job Title: Business Office Coordinator Joined: 2016

Hi, I’m Zoe, I have worked at Frognal for 8+ years now starting in the Laundry and working my way through Activities as an assistant and now Business Office Coordinator. I am the community’s first point of contact when it comes to finances so anything billing or invoice related – I will do my best to help with any queries that you may have. I have always enjoyed working at Frognal and hopefully look forward to many more years here.

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Rebecca Clift

Job Title: Residential Care Manager

Hi, I’m Rebecca, I am the Assisted Living Coordinator – I manage the care team and our residents here in Chestnut House. If you have any queries regarding your loved ones' care, I have an open-door policy, please feel free and come and see me any time.

Tracey

Tracey Rye

Job Title: Dementia Care Manager Joined: 2022

Hi, my name is Tracy, I have worked in care for the past 30 years, starting at the bottom and working my way through different roles from kitchen, and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.

Nicola

Nicola Winters

Job Title: Well-being Manager

Hello everyone, for most of my working life, I have worked in the social care sector, working with variable adults with learning disabilities. In my spare time, I do freelancing for a floral events company.


I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy, activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day I am always open to suggestions, and if I can do it, I will.

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