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- Frognal House Care Home - Avery Collection







Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.
Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates...
Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.
Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates 149 resident bedrooms, each equipped with en-suite wet rooms and kitchenettes.
The care home boasts fantastic on-site facilities, including a hair and beauty salon for residents who want a little TLC, bright and spacious lounges which provide a comfortable space to unwind, and a restaurant serving freshly prepared seasonal cuisine during mealtimes.
The team offer various forms of support, catering to different needs. Residential care is available for those requiring extra support with basic day-to-day activities. In contrast, the nursing care service provides a more intensive level of care for individuals with longer-term conditions, delivered by the local district nursing team. Additionally, the home offers respite care.
As an industry leader in dementia care, Avery takes pride in the dedicated dementia care community within the home. Specifically designed for safety and comfort, this community utilises life story work to understand residents and tailor support to everyone’s needs.
Care Provided by Frognal House Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 131 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Frognal House Care Home - Avery Collection to confirm what's included and get a personalised quote:
For more information regarding fees. Please contact Frognal House reception.
The price(s) shown are provided by the care home. Contact Frognal House Care Home - Avery Collection for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Oxana Nesterenco (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (85)
- Couples/Companion Rooms (23)
- Single Rooms with ensuite Wet Room (74)
- Couples/Companion Rooms with ensuite Wet Room (23)
Visiting
- When arriving at Frognal. Please press the buzzer to gain access to the car park.
Parking
- Frognal House has onsite parking.
Frognal House Care Home - Avery Collection Reviews (193)
Frognal House Care Home - Avery Collection has a Review Score of 9.8 (9.849) out of 10, based on 41 reviews in the last 2 years.
Over all time Frognal House Care Home - Avery Collection has 193 reviews.
Would recommend as excellent with all aspects.
Would recommend as excellent with all aspects.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team
The carers are really good to me.
The carers are really good to me.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team
Happy in Sunrise, good service and enjoy the food. Generally happy with staff. When independent residents are unwell, the attitude and oversight from staff can be erring on the independent aspect of residency and not good/being a good neighbour.
Happy in Sunrise, good service and enjoy the food. Generally happy with staff. When independent residents are unwell, the attitude and oversight from staff can be erring on the independent aspect of residency and not good/being a good neighbour.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...
Thank you for taking the time to share your experience of Sunrise of Frognal.Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Frognal Team
Generally, the home is well kept, well appointed, warm, safe and secure. Staff numbers do vary and moral sometimes is low. Independent residents are not well looked after when they are unwell, not even on a good neighbourly basis, communication between management and family members is lacking, and...
Generally, the home is well kept, well appointed, warm, safe and secure. Staff numbers do vary and moral sometimes is low. Independent residents are not well looked after when they are unwell, not even on a good neighbourly basis, communication between management and family members is lacking, and reinstatement of quarterly meetings is required.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...
Thank you for taking the time to share your experience of Sunrise of Frognal.Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Due to a change in our management, resident and family meetings have been restarted and are now held quarterly, with the first being on Friday 13th April. We operate an open door policy here and everyone is welcome to come and have a chat, raise questions/concerns with the management team anytime. We also have monthly community meetings which our residents may join in with.
Those living within Independent living at Sunrise of Frognal receive Independent Living - a lifestyle that can be independent of any care service apart from meals, maintenance and housekeeping services. Independent living is like living in your own home, but without the worry of maintenance, household chores or cooking. Therefore care services are generally sources externally if wanted and not here at Sunrise of Frognal. All of which is explained before and during a resident moving in with us.
Please feel free to contact the Community Home Manager if you would like to discuss this in further detail.
The Sunrise of Frognal Team.
Enjoy walking in the garden. Fairly happy but much nicer than being in the bungalow. Enjoy the trips on the bus. Have made lots of nice friends. Would like more activities especially singers as I love dancing. The genealogy activity was really enjoyable and was sad when it didn't happen anymore....
Enjoy walking in the garden. Fairly happy but much nicer than being in the bungalow. Enjoy the trips on the bus. Have made lots of nice friends. Would like more activities especially singers as I love dancing. The genealogy activity was really enjoyable and was sad when it didn't happen anymore. More mugs as cups and saucers are dangerous. Curling was enjoyable but doesn't happen anymore. Discussion groups would be good.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...
Thank you for taking the time to share your experience of Sunrise of Frognal.Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I have passed your comments onto the home manager for review.
The Sunrise of Frognal Team
I find lots of things here helpful, nice friends, all try to help each other. Food can't grumble, just some things are easier than others. I find everyone helpful, as we try things together.
I find lots of things here helpful, nice friends, all try to help each other. Food can't grumble, just some things are easier than others. I find everyone helpful, as we try things together.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team
Food is very good and I feel very safe. Plenty to keep us busy.
Food is very good and I feel very safe. Plenty to keep us busy.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
I have lived here for four years with my husband. I've always found staff very kind and helpful.
We both enjoyed the lovely activities and the food is very good and we always feel very safe and content in all three buildings.
I have lived here for four years with my husband. I've always found staff very kind and helpful.
We both enjoyed the lovely activities and the food is very good and we always feel very safe and content in all three buildings.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
I like living here at Sunrise. I feel secure - relaxed and confident due to the care and support that I get. I get on well with the residents.
I like living here at Sunrise. I feel secure - relaxed and confident due to the care and support that I get. I get on well with the residents.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
I am in 'independent' living. I have some very nice friends and the staff, on the whole, look after us very well.
I am in 'independent' living. I have some very nice friends and the staff, on the whole, look after us very well.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
I have been a resident for many years and I've liked the way I am treated. The food is very good and there is always something to do in activities so I'm never bored and I feel very safe here.
I have been a resident for many years and I've liked the way I am treated. The food is very good and there is always something to do in activities so I'm never bored and I feel very safe here.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
My friend has been very happy with his care and friends he meets.
My friend has been very happy with his care and friends he meets.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
I am happy as I could be.
I am happy as I could be.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
I believe I occupy one of the largest suites in the building and one of the most expensive, but it allows me to continue to enjoy home comforts and surroundings that I shared with my beloved wife for 62 years before she left me in December 2013.
I believe I occupy one of the largest suites in the building and one of the most expensive, but it allows me to continue to enjoy home comforts and surroundings that I shared with my beloved wife for 62 years before she left me in December 2013.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
I would not fault this home. The staff are great and I am very lucky to be her here. I enjoy the activities which are always fun,
I would not fault this home. The staff are great and I am very lucky to be her here. I enjoy the activities which are always fun,
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
My family are near and it helps them to know how settled I am.
Every member of staff is a friend.
I am lucky to be here.
My family are near and it helps them to know how settled I am.
Every member of staff is a friend.
I am lucky to be here.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
I have settled in well. The staff are very kind and always helpful.
I have settled in well. The staff are very kind and always helpful.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
My family brought me here to be cared for and I have been well cared for. I have many new friends.
My family brought me here to be cared for and I have been well cared for. I have many new friends.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities, to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.
She is now approaching the age of 99 and has multiple needs both mental and physical.
The staff cope with each new problem with care and dignity.
It is now...
She is now approaching the age of 99 and has multiple needs both mental and physical.
The staff cope with each new problem with care and dignity.
It is now time to move onto specialist nursing care but I cannot thank all the staff enough for all they have done for my mother.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team.
The accommodation is very good and maintained to a high standard. The management and staff are very helpful in sorting out everything, take up was made as smooth and easy as possible.
The accommodation is very good and maintained to a high standard. The management and staff are very helpful in sorting out everything, take up was made as smooth and easy as possible.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Frognal House Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Frognal House Care Home - Avery Collection.
Meet the Team (5)

I have been a qualified nurse since 1991 and have dedicated 31 years to health and social care. My career has taken me from...
Hello, I’m Oxana.I have been a qualified nurse since 1991 and have dedicated 31 years to health and social care. My career has taken me from clinical nursing and hospital leadership into domiciliary care, clinical quality, regional management and, for the last 19 years, senior leadership within care homes. I also hold an MBA in Economics and Management.
Throughout my career, I have successfully led care homes, developed strong teams and championed high standards of quality, safety and person-centred care. I have been fortunate to receive numerous awards, but the one closest to my heart was in 2024, when my team nominated me as their Role Model. This meant more to me than any other recognition because it came from the people I had the privilege of leading.
I am passionate about people, particularly supporting those living with dementia, developing staff and ensuring every resident is treated with dignity, kindness and compassion. My greatest reward is seeing residents happy, families reassured and teams proud of the care they provide. My doors are always open.
I believe Frognal House is more than a care home; it is a community with its own heart and soul. Its warmth, individuality and genuine relationships make it truly unique. My passion is to protect and build on that special spirit, ensuring every resident feels known, valued, respected and genuinely at home

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years...
Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.
I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.
I have been at Frognal since March 2023, and my main ethos, along with the other members of the team, is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.

Hi, I’m Rebecca, the Assisted Living Coordinator. My role is to lead the care team and, most importantly, ensure that our residents receive the...
Hi, I’m Rebecca, the Assisted Living Coordinator. My role is to lead the care team and, most importantly, ensure that our residents receive the highest standard of care, support, and quality of life here at Chestnut House. If you have any questions or concerns about your loved one’s care and well-being, I operate an open-door policy and would be delighted to speak with you. Please feel free to come and see me at any time.

Hi, my name is Tracy. I have worked in care for the past 30 years, starting at the bottom and working my way through different roles, from kitchen...
Hi, my name is Tracy. I have worked in care for the past 30 years, starting at the bottom and working my way through different roles, from kitchen and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.

Hello everyone, for most of my working life, I have worked in the social care sector, working with vulnerable adults with learning disabilities. In...
Hello everyone, for most of my working life, I have worked in the social care sector, working with vulnerable adults with learning disabilities. In my spare time, I do freelance work for a floral events company.
I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy; activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day. I am always open to suggestions, and if I can do it, I will.
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