Rosclare

335 Ewell Road, Surbiton KT6 7BZ
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8.0 9 Reviews
  • Rosclare, Surbiton
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Care Provided by Rosclare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All meals, accomodation, 2 to 3 daily entertainment sessions, care and coordination with NHS services (GP, pharmacy and CMHT) are included.
Excluded: hairdressing, taxis, toiletries.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Rosclare Residential Home Ltd

Person in Charge

  • Shehani Fonseka (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • Day time visits at any time before 8pm but please avoid the beginning of meal times(8-8.45am, 12.30-1.15pm, 5.30-6.15pm).

Parking

  • Free parking on Derby Road right next to building. Entrances front and back. A few parking spaces in private car park.

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Rosclare Reviews (9)

8.0

Rosclare has a Review Score of 8.0 (7.955) out of 10, based on 2 reviews in the last 2 years.
Over all time Rosclare has 9 reviews.

Overall Experience
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Reviewer Connection to Rosclare
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Total of 9, showing 1-9
Review from Peter S (Friend of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit a resident generally weekly for perhaps 1/2 hour. Physical conditions are good - the public rooms are clean, tidy and as dust-free as can be expected ! I enter the bedroom to put grapes etc on the bedside table - bed linen is clean and the room is tidy. I have always found the staff to be good-natured,
positive and demonstrate a warm empathy toward all the residents and visitors, who are very welcome to drop in. Activities are structured and the staff attempt to get all the residents to join in -some are unwilling or incapable but the staff still try to involve them. An 'Open Day' was held recently to which carers were invited. It started with a very professional presentation outlining the ethos - Rosclare is primarily the residents home and the staff are there to support and care for the residents - and presenting weekly range of activities and some planned outings. Afterwards the staff performed traditional Singhalese dances and songs which were well-received. A local singin
Reply from Shehani Fonseka, Manager at Rosclare
Thank you so much for your kind words and positive feedback. We're truly grateful that you took the time to share your experience. It's a pleasure to care for your friend and have you as part of our…read more
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Review from L M (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident of Rosclare for 4 years until she passed away in November 2024.
A small home where it is has a homely & friendly feel. All the staff were loving & caring towards mum & were precise in her care & needs. Mum was always content & happy as a resident which for me was so important for
her well being.
The home was always kept clean & mums personal care was spotless, even after she became bedbound.
I was actually told by medical professionals that mum was end of life in 2021, so to me the love & care that the staff showed towards her kept her going way beyond that with their care.
Mum passed away peacefully in the home in November 2024 & the staff were so lovely to me & showed so much dignity & love towards mum to the end.
Reply from Shehani Fonseka, Manager at Rosclare
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our care home. Our team is dedicated to providing the best…read more
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Review from J M (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 98-year-old mother moved to Rosclare care home in December 2021. The home has a cheerful, family atmosphere. All the carers are welcoming and friendly and treat my mother with kindness and respect. If I have any concerns, the management is always responsive and helpful. Whenever I visit, Mum is always
clean and presentable. I feel reassured she is content and is being well looked after.
Reply from Merci De Silva, Manager at Rosclare
Thank you for your positive opinion of us. We hope to continue with our quality care service to all the residents at Rosclare. Best wishes.
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Review from Simon O (Son of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and friendly staff and management team. Lots of activities to keep the residents engaged. Varied menu with a variety of choice. The care home is always clean and tidy.
Reply from Merci De Silva, Manager at Rosclare
Thank you so much for confirming and giving a true reflection of the quality services we provide at Rosclare. The team at Rosclare are dedicated and committed to meeting the individual needs of our…read more
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Review from Linda B (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Rosclare for just over 4 years. He has been kept clean, well-fed and safe. The care from the staff and manager has been constant and consistent they show the care and love. Mainly Dad is happy which for us as a family is paramount.
Reply from Merci De Silva, Manager at Rosclare
Thank you Linda for your frank opinion of Rosclare and for confirming the staff effort to keep clients happy and comfortable. We achieve this by responding to their health and care needs with…read more
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Review from Suzanne W (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rosclare home provides a safe and happy environment for my mother. My mother has been a resident for 2 years. I'm very happy with the home and the care she receives. Staff are very friendly and show love and affection. Rosclare home is extremely clean and well looked after. The residents always look
well-groomed and always very interactive, which is lovely to see.
Reply from Merci De Silva, Manager at Rosclare
Thank you for your positive views of Rosclare. It is important for us to know how friends and families feel about Rosclare and their experiences. Thank you for sharing your thoughts with all of us.…read more
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Review from S M (Daughter of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident in Rosclare for nearly 4 years. I have always been happy with the care she has received. The staff are so nice and always appear in good spirits when I visit and there is always someone to update me on my mum's wellbeing and general health. Overall, I am very pleased that
I chose this care home for my mum to reside.
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Review from John C (Son of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Rosclare highly enough. My mother has been a resident for 5 years so far and could not have been more comfortable or well looked after. It is a family home atmosphere, small enough for all staff to get to know each resident and meet their individual needs. Friends and relatives are
made to feel equally welcome at any time and they can join in the varied programme of group activities if they wish. I have been kept fully involved in decisions about Mother's ongoing care as her health has deteriorated and have been grateful for the help and support in what could have been a very distressing time.
Reply from Merci De Silva, Manager at Rosclare
Thank you John for taking the time to review Rosclare services. We all are very grateful to know that our services to our vulnerable persons are appreciated and acknowledged. This is very helpful to…read more
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Review from Simon V (Son of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been at Rosclare since early 2013 and has always received first-rate care. Because Rosclare is a converted residential property it feels homely, rather than institutional and the staff add to this feeling. They are very caring with the residents and welcoming of visitors. Activities are arranged
for residents and there are regular visits from children from local schools who engage with the residents.
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Current Review Score: 8.0 (7.955)

Overview of Review Score

The Review Score of 8.0 (7.955) out of 10 for Rosclare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.304 for Rosclare is calculated as follows: ( (9 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.304
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.651 Points relating to the number of positive Reviews for Rosclare is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 2 Positive Reviews ÷ 3.8 = 0.526
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Rosclare

What types of Care is Rosclare registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rosclare have?

There are 17 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Rosclare?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rosclare to the centre of Surbiton?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rosclare to verify any information. View our terms and conditions. Rosclare has an Basic Service - more info.