43 Shirley Gardens

Hanwell, London W7 3PT

Group: Support for Living Ltd

Person in charge: Fatima Ibrahim (Manager)

Local Authority / Social Services: London Borough of Ealing Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 7 Service Users

Registered Care Categories*: Mental Health Condition

Single Rooms: 7

Latest Care Quality Commission* Report on 43 Shirley Gardens: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 2.7 (maximum of 10) for 43 Shirley Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for 43 Shirley Gardens in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.667 for 43 Shirley Gardens is calculated as follows: ( (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 12 Ratings = 2.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for 43 Shirley Gardens is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 1.4 positive Reviews (7 registered maximum number of service users ÷ 5). 0 Reviews ÷ 1.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

2.7 43 Shirley Gardens has a Review Score of 2.7 (2.667) from 1 Reviews


Average Ratings

  • Excellent
    0
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend 43 Shirley Gardens?

  • Extremely LIKELY
    0
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to 43 Shirley Gardens

  • Friend of Resident/Service User
    1

Some male members of staff are not dedicated to their jobs. They ignore the residents at times when they need attention. The most annoying part is that one of them invites his girlfriend's to come around at night and has fun with her in the home. Very appalling situation.

This can be verified through your Camera's.

How likely would you be to recommend 43 Shirley Gardens? Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.7 out of 5

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Care Home Idol 2016

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