Walthamstow, London E17 9LR
Group: Outlook Care
Person in charge: Karen Howell-Lyons (Manager)
Local Authority / Social Services: London Borough of Waltham Forest Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 6 Service Users
Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Anorexia/Bulimia/Self Harming • Cerebral Palsy • Speech Impairment
Admission Information: Ages 18+.
Single Rooms: 6
Weekly Charges Guide: Personal Care Single from £1442 (These prices are only a guideline, please contact 1 Summit Road to find out the exact price for your requirements.)
Facilities & Services: Close to Local shops • Minibus or other transport • Lift • Wheelchair access
Latest Care Quality Commission* Report on 1 Summit Road: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
1 Summit Road has a Review Score of 6.9 (6.917)
The Review Score of 6.9 (maximum of 10) for 1 Summit Road is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for 1 Summit Road in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.9 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for 1 Summit Road is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.917 Points relating to the number of positive Reviews for 1 Summit Road is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 1.2 positive Reviews (6 registered maximum number of service users ÷ 5). 1 Reviews ÷ 1.2 Target = 0.833 , then divided by 2 = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Mary (Sister of Resident) on Wednesday 8 June 2016. Relates to March 2016.
Moving my brother to Summit Road is the best thing we’ve ever done for him. As soon as we met the staff, we knew it was a kind, caring environment. They showed huge interest in him, treating him with care and respect. We sensed the warmth and affection there - it was clearly a friendly and loving environment. My brother responded very well to all that love and attention and thrives and flourishes under the care of wonderful staff. He has his confidence back, has rediscovered and improved upon his eating and drinking skills, and has never been happier. All our lives changed for the better once Outlook took over his care. Not a day goes by when we don’t give thanks for having him with them. Summit Road = peace of mind.
How likely would you be to recommend 1 Summit Road? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at 1 Summit Road