Review from Mary (Sister of Resident) published on 11 July 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
Moving my brother to Summit Road is the best thing we’ve ever done for him. As soon as we met the staff, we knew it was a kind, caring environment. They showed huge interest in him, treating him with care and respect. We sensed the warmth and affection there - it was clearly a friendly and loving
environment. My brother responded very well to all that love and attention and thrives and flourishes under the care of wonderful staff. He has his confidence back, has rediscovered and improved upon his eating and drinking skills, and has never been happier. All our lives changed for the better once Outlook took over his care. Not a day goes by when we don’t give thanks for having him with them. Summit Road = peace of mind.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
12 May 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Summit Road have?
There are 6 Single Rooms.
What are the Facilities & Services at Summit Road?
Close to Local shops, Lift & Wheelchair Access are some of the Facilities & Services.
How far is Summit Road to the centre of London?
8.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Summit Road to verify any information. View our terms and conditions. Summit Road has an Basic Service - more info.