Sunbridge Care Home

Good care, well done!

Staff here are kind and friendly. They have established excellent relationships with my grandmother and made her feel so special on her recent birthday. They are also so welcoming and accommodating to the family when we visit. My grandmother seems very happy at Sunbridge.

Well cared for by the staff.

The staff, both in the office and that I have met with my mother, have been extremely helpful, friendly and supportive. My mother has settled in extremely well and is being treated with dignity and kindness. Her room is very clean, tidy and welcoming.

It was very nice to see my mum, and I met quite a few of the staff. They are so nice, and I know my mum is being taken care of so well. With many thanks.

Had my first visit in 6-months, very efficient and organised. Was amazing to see my Mum looking so well. The room was nice and offered refreshments and given privacy. Thank you to all at Sunbridge for looking after her!

I am very happy with the care that my mum receives at Sunbridge. The staff treat her well and go the extra mile to keep her happy. On her birthday, we arranged a Skype call so that I and my brothers could see Mum. The staff had decorated the room and had made her a beautiful cake. They opened all the cards and presents that we had sent to her; it was lovely.

Food is served on time. Rooms, longe, offices are very clean. Everywhere staff know their job quite well. Everybody works at teams; hardly one can find a misunderstanding among themselves, even if all of them are busy. Administrators are superb and amazing. Problems that arise every now and then are attended to quickly, and most of the time meetings are held regularly. Staff commended their good work and work out solutions to make the home excellent.

I recommend the Sunbridge Care Home because they treat the residents as family and keep them safe as they were in their own home.

I am happy in the way my mother has been looked after since she has been staying in this care home by staff, management and residents, and she is very happy and comfortable.

Took my temperature at door, was lead into the garden to meet with my father.

All staff were very pleasant to me and to Mum.

I couldn't recommend this home highly enough, just wonderful.

There always seems to be a severe shortage of staff on a Sunday and nobody is visible to attend to residents. The gardens are in a terrible state with rubbish everywhere, gates and fences falling down and nothing has been done to rectify this despite emails to the company that owns the home and their assurance this will be rectified. The home has a low food hygiene rating and some staff seem unhappy.

I like the care shown to my cousin since she has been with you. She has made a great improvement since being with you. Nothing has been too much trouble. Keep it up. Thank you.

There is nothing I could point to and say it's wrong. Excellent care home.

I sometimes feel that staff do not understand me and I am quite a deep person, some staff are lovely but some staff don't know how to respond to me. I am happy at Sunbridge but I cannot communicate with other residents as they have dementia so I rely on staff to communicate with and overall that is good. I enjoy the time with staff that understand me.

I was very well looked after a hip operation and the staff were so willing and delightful. The food was delicious and beautifully presented with a great deal of variety. I enjoyed the various entertainments put on and again, I was impressed by the variety.

I visited the home as informed by the social worker in view of having a room for my husband. There was no place but they would inform me as soon as a room became vacant. The reception lady rang me and later the manager rang me and invited me. I like the atmosphere which is not like I see in other places. There are people talking, singing, laughing, staff are relaxed and it made me feel good. The day I came with my husband, we met the manager and staff who were very friendly and were well prepared for our visit.

Mum moved into Sunbridge Care Home in November 2015. During this time we found the service and help she received to be excellent. All the staff were always friendly and helpful and this was much appreciated. We would have no hesitation in recommending Sunbridge Care Home to all potential residents.