Normanhurst

26 High Town Road, Maidenhead SL6 1PB
Review Us
9.7 25 Reviews
  • Normanhurst, Maidenhead
Show Normanhurst on the Map

Care Provided by Normanhurst

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • NHRH LTD

Person in charge

  • Jessie Alipao (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Refer to Visiting

Parking

  • Use postcode SL6 1PP (West Road) for Entry to the barrier gates Parking Area

Are you the Owner/Manager of Normanhurst? View your Advertising Options

Normanhurst Reviews (25)

9.7

Normanhurst has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years.
Over all time Normanhurst has 25 reviews.

Overall Experience
  • 22
  • 3
  • 0
  • 0
  • 0
Date Published
  • 25
  • 0
  • 3
  • 9
  • 16
Reviewer Connection to Normanhurst
  • 13
  • 10
  • 1
  • 1
Total of 25, showing 21-25
Review from Anne B (Daughter of Resident) published on 21 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Normanhurst Residential Home has a peaceful and welcoming atmosphere. A dedicated staff team work together to provide excellent care for each of the residents, knowing them as individuals and responding to their needs with dignity, care and attention. The home is clean, fresh and well maintained. Appetising
food is offered. I am confident that my mother is safe and well cared for here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew K (Son of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old mother is receiving excellent care at Normanhurst. There is a very friendly atmosphere in the home and the staff and family owners are very caring and ensure the residents are well looked after and happy.
The home is very comfortable with nice food. My mother particularly enjoyed sitting
out in the sunny rear garden last year and cannot wait to do the same this year.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David (Son of Resident) published on 16 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Normanhurst Residential Home for 8 months, and she has settled very well due to the care and kindness of the owners and care assistants, who work tirelessly to make sure that all the residents are, clean, comfortable and settled.
The activities are good and often have people
from outside the home to come in and entertain the residents in various ways, such as musical performances, indoor bowls, singing and other various hobbies.
The rooms are clean and tidy, beds made every day, mum has her own bathroom and toilet, they also are encouraged to bring various personal belongings from their own homes.
The food is great, freshly made by the cook in the kitchen, and smells wonderful when you visit near mealtimes, varied menus every week.
My wife and I are so pleased with high standard of care all the staff provide, and they always have a cheery smile and a warm greeting when we go to visit.
Keep up the Good work!!!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona W (Daughter of Resident) published on 14 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Normanhurst for five months. During these five months, with the excellent care in a safe and loving environment, Mum has settled in very nicely. No more terrible mood swings. She is very calm and happy now. It is obvious that Normanhurst has made every effort to individualise her care.
Her needs have been carefully evaluated and provided. For example, specially cooked Chinese food are often provided to her; the staff chose activities that Mum still enjoys doing and which may help retain her functional abilities as long as possible, such as making Chinese dumplings in the kitchen, doing number board, coloring, doing very simple sums, reading Chinese newspaper and magazines etc. Every time when we visited mum, the care home is always clean, and the staff are always smiling and caring. We feel very relieved that mum is in good hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim F (Son of Resident) published on 24 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Normanhurst provides an outstanding level of service. Care is first class and very personal as well as completely professional. The staff, including the owner are always available and delightful. There is a real homey atmosphere and the rooms are pleasant and bright.


I cannot rate them highly enough

and have already recommended them to others and will do so in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Normanhurst is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Normanhurst is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 103 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Normanhurst is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Normanhurst to verify any information. View our terms and conditions. Normanhurst has an Basic Service - more info.