
The staff couldn't do enough for everyone - all very professional, helpful and caringMichael G(Friend of Resident/Service User)

They show confidence and are friendly, caring and respectfulRichard T(Son of Resident/Service User)

Excellent care, very friendly staff and residents are always happyVincent G(Son of Resident/Service User)

The staff couldn't do enough for everyone - all very professional, helpful and caringMichael G(Friend of Resident/Service User)

They show confidence and are friendly, caring and respectfulRichard T(Son of Resident/Service User)

Excellent care, very friendly staff and residents are always happyVincent G(Son of Resident/Service User)

Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.
The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.
The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed...
Care Provided by Sir Aubrey Ward House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sir Aubrey Ward House for full pricing details and T&Cs.
Contact Sir Aubrey Ward House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Wendy Luck (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Sir Aubrey Ward House Reviews (123)
Sir Aubrey Ward House has a Review Score of 9.7 (9.706) out of 10, based on 27 reviews in the last 2 years.
Over all time Sir Aubrey Ward House has 123 reviews.
The care for my mother was and is exceptional, staff have worked tirelessly to improve her mental and physical state to good effect. She is now back on her feet and is enjoying her time again. Her room is always clean and tidy even if the odd item that does not belong to her ends up squirrelled away in her cupboards. But I fear that is more to do with my mother mistaking items to be hers rather than the rightful owner.
Thank you for taking the time to leave us a review, S E. We are glad that your mother is enjoying her time again.
My mother in law has been in here over a year now and she is extremely well looked after. The staff are caring and kind. This home is comfortable and well run. Lots of different activities. Even when my mother in law is unwell the staff respond quickly, liaise with the doctors surgery and inform us promptly. The garden and the main reception area are a great asset.
Thank you so much for your 5 star review C R and such positive feedback about Sir Aubrey Ward.
My dad has been very happy here.
Thank you for your review, K R. We are glad your ad is very happy at Sir Aubrey Ward.
Very friendly, homely atmosphere, we always feel very welcome when visiting.
Thank you so much for your 5 star review. We are so glad you feel so welcome when visiting Sir Aubrey Ward.
My mother is extremely well looked after both physically and mentally by some wonderful staff who really care.The entire staff (carers,entertainment,kitchen staff,cleaners,management and handymen) are all really friendly to both residents and visitors.Residents are treated like a member of family by many of the carers and they really do go the extra mile with them. I had visited 3 other homes before attending Sir Aubrey Ward but this was the one where all of the staff were making the effort to be cheerful and helpful to everybody.It was the deciding factor for me in choosing where my mother would be best cared for.The residents rooms were the largest I'd seen at any of the homes and I was impressed with the meals,cakes and desserts provided which are prepared fresh each day by the kitchen staff from scratch.Much better than the microwave meals full of salt and preservatives that my mother had been eating previously.The home strives for continuous improvement always.
Thank you for taking the time to leave us a review, Gerry. We are so glad you chose Sir Aubrey Wad for your mother.
Whenever I visit it always seems understaffed. Room is grubby, had to sweep floor today. Kitchen is always grubby at weekends and floor sticky. Food is unappetising- tinned soup or sandwiches or crumpets for dinner! Had to wait outside building after ringing the the bell for at least 10 minutes.
Thank you for taking the time to leave your feedback. I am so sorry to hear that your recent experience did not meet the high standards of care we continually strive to provide. Please accept my sincere apologies regarding the concerns you have raised around cleanliness, response times, and the...
Excellent activities, diverse, and inclusive allowing residents to interact and enjoy new experiences. A lot of variety. And families are included where possible.
Thank you for your 5 star review, C G! Such positive feedback about the activities team, we're glad residents and families can enjoy them together.
Dad is always very well looked after. His needs are always met with kindness and respect. He is always stimulated with a variety of activities which he enjoys.
Thank you for your positive review, B R and we're glad that your dad enjoys the activities!
There's a lovely atmosphere at Sir Aubrey Ward. Feels personal and informal with great care from the excellent staff. Mum is really happy here. A big shout out to all the great staff in Beech House and the activity staff too- they are wonderful!!
Thank you so much for your review, D W. We are glad you enjoy the homes atmosphere and that your mum is really happy here.
Annie and all the staff are wonderful with the residents. They are very caring and pay attention to each residents individual needs. My dad feels safe here.
Thank you for your review, S V. We're so happy that your dad feels so safe at Sir Aubrey Ward.
My mother has been in Sir Aubrey Ward for a year. I am very happy with the care she receives. Caring staff who get to know their residents and try to accomodate their likes. A superb activities programme which is engaging, varied and inclusive. Very happy my mother is living at Sir Aubrey.
Thank you very much for your review, K J. We are so glad how happy you are with you mothers care at Sir Aubrey Ward.
Mum enjoys the freshly prepared meals, the great activities and joins in everything going on - thanks, Annie, for all the arranging.
Mum is so happy, singing and waving her arms to all the music activities.
Thank you so much for your 5 star review, M A. We are so glad that your mum is so happy and settled at Sit Aubrey Ward.
The environment is very caring and all the staff are fantastic and really happy.
We are pleased Mum is in a safe and caring environment.
Thank you for taking the time to write a review, M W. We are so glad your mum loves it at Sir Aubrey Ward.
Families feel welcome to visit at anytime. Activities on everyday.
My mother-in-law is very happy, so that makes all the family happy.
Thank you for such a lovely review, H W. We are so happy your mother-in-law is so happy at Sir Aubrey Ward.
Just want to say what a lovely home for residents this is. The garden is beautiful and very therapeutic. The residents are lovely and most get on with each other. They are all well cared for and I can see this in my mother-in-law's care that she is receiving. No sooner had I questioned a red eye was it attended to. The residence all have their independence around the home in around the grounds. The carers are exceptional.
Thank you for taking the time to leave us a review. We are glad you think Sir Aubrey Ward is such a lovely home.
We are very happy with the care and support that my mother in law has received and never have to worry about her, so thank you!
Thank you for leaving us a review. We are so glad how happy you re with your mother in law's care at Sir Aubrey Ward.
I visited today. I was quite shocked at how dirty the floor was in my mother-in-law's room. She doesn't move out of her chair much and it was obvious no one had cleaned underneath it. Care staff are very nice, food is adequate but not very inviting.
Thank you for bringing this to our attention. The Housekeeper has now rectified with immediate action, staff to check daily around her chair. Please do not hesitate to speak to me anytime regarding any concerns regarding cleaning. I would be happy for you to meet with the chef to discuss the food, we always appreciate feedback to help us to improve.
My mother has been a resident at Aubrey Ward House for a month. She has settled in extremely well. We feel so relieved she is somewhere so lovely. It has a light, airy and most importantly, a friendly environment. Staff are wonderful and we enjoy the garden on every visit.
Thank you for your 5 star review. We are so glad that your mother has settled in so well at Sir Aubrey Ward.
Happy about it all.
Thank you for the 5 star review. Glad you are happy with Sir Aubrey Ward.
Sir Aubrey Ward House has a very welcoming feel, th staff are friendly, caring and have given my mother a much time and support that she needs to settle in, encouraging her to join in the social activities and join in. Nothing is too much trouble. The activities are relaxed and fun and my mother is so enjoying herself. It is taking my mother time to settle into her new home and a new routine but the staff are aways on hand to help.
Thank you for your review. We are so glad you feel welcomed at Sir Aubrey Ward and that your mother has settled in nicely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 August 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 09 Feb 2026
Residents at Sir Aubrey Ward House are enjoying their very own cinema thanks to a thoughtful gift from a resident’s daughter, Mary. After chatting with Home Manager Wendy Luck about...
- 15 Dec 2025
A Christmas Light Switch-On Celebration at Sir Aubrey Ward House Care Home in Marlow, making residents' and families' wishes come true. At Sir Aubrey Ward House, Christmas has always been...
- 24 Sep 2025
Sir Aubrey Ward House care home has been named Best Overall Garden in Buckinghamshire in OSJCT's annual Trust in Bloom gardening competition. This achievement reflects the dedication of team members,...
There are no upcoming events for Sir Aubrey Ward House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Sir Aubrey Ward House.
Meet the Team (1)

Home Manager at Sir Aubrey Ward.
Frequently Asked Questions about Sir Aubrey Ward House
What types of Care is Sir Aubrey Ward House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sir Aubrey Ward House have?
There are 60 Single Rooms.
What are the Facilities & Services at Sir Aubrey Ward House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room are some of the Facilities & Services.
How far is Sir Aubrey Ward House to the centre of Marlow?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sir Aubrey Ward House to verify any information. View our terms and conditions. Sir Aubrey Ward House has an Enhanced Service -more info.