Brooklyn House

22/24 Nelson Road, Clacton-on-Sea CO15 1LU
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9.6 28 Reviews
  • Brooklyn House, Clacton-on-Sea
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000

These prices are only a guideline, please contact Brooklyn House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Brooklyn Care Ltd

Person in charge

  • Chelcie Murray (Registered Managers)

Local Authority / Social Services

Admission Criteria

  • pre-assessment visit & site visit for clients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (1)
Are you the Owner/Manager of Brooklyn House? View your Advertising Options

Brooklyn House Reviews (28)

9.6

Brooklyn House has a Review Score of 9.6 (9.649) out of 10, based on 7 reviews in the last 2 years.
Over all time Brooklyn House has 28 reviews.

Overall Experience
  • 21
  • 6
  • 1
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Date Published
  • 28
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  • 3
  • 7
  • 21
Reviewer Connection to Brooklyn House
  • 13
  • 3
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  • 1
  • 1
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Total of 28, showing 1-20
Review from Anne B (Daughter of Resident) published on 12 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, all the staff are so nice in the care of my relative, all very tuned into her needs and treat her with great care and empathy. All areas of the home are always clean and tidy with everybody joining in with activities. Bedrooms are lovely and can be filled with resident's own belongings
to make them feel more at home. Would definitely recommend it to anyone.
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Review from H C (Daughter-in-law of Resident) published on 12 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being discharged several times by the hospital as medically fit (which she might of been) was not physically fit. The stay at Brooklyn House was part of a care package and from the very first minutes, the staff had taken control as the discharge from hospital had been incorrect. Once the period
of settling in, confidence, strength and rehabilitation was quickly established. The staff were all very attentive and caring. It was a very happy atmosphere and helped a great deal in the rehabilitation and return home.
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Review from B W (Friend of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From owners to maintenance man, everyone gets involved and delivers a very personal service to their "guests". I am a regular visitor and am treated with the same care and interest as the Brooklyn House "guests" receive throughout their stay.
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Review from S W (Wife of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my husband was placed in the care of Brooklyn House, my fears were erased. The staff took the time to explain the whole process and show me around. They take exceptional care of my husband and all the residents under their care.
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Review from Gale W (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was at Brooklyn House for respite and was treated so well by staff, as was I. The staff were so down to earth, friendly and caring. Sadly he died whilst there but was really well cared for in his final days and would want to thank staff for all their efforts. All of the staff also supported me
magnificently well after I lost him and their kindness knew no bounds.
Reply from Jilesh Patel, Owner at Brooklyn House

Dear Gale, thank you so much for giving us the chance to care for Dad. It was an honour and he'll truly be missed by all at Brooklyn House.

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Review from T S (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care. Friendly staff and care.
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Review from Karen S (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother originally was a resident for respite care, but we decided that her care would continue as she was so well looked after. She was always kept clean and the staff always tried their hardest to make sure all of her needs were met. Mum was unable to feed herself so the staff liquidised her food
and fed her. Brooklyn House was always clean and never smelled. The rooms were nicely decorated and staff were always friendly and approachable. Our mother was in hospital for 2 months before going to Brooklyn House as she had a bad fall, she then went for respite care as she was so poorly after her fall when she was discharged from hospital. Unfortunately, our mother passed away due to deteriorating vascular dementia, but we would have continued to have her in Brooklyn House if this had not happened.
Reply from Jilesh Patel, Owner at Brooklyn House

It was a pleasure and honour caring for Mum and she'll be truly missed by all at Brooklyn House.

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Review from Samantha F (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been living at Brooklyn House since mid-December. Whilst here the staff have been really helpful, pushing for the assistance Dad needs. They are also great at keeping us informed with what is happening to Dad.
Reply from Jilesh Patel, Owner at Brooklyn House

Thank you for your lovely, lovely review. As always we strive to do the best by our residents and constantly make improvements where possible.

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Review from Dawn J (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum came to Brooklyn House she was taken care of very well, the staff were fantastic. Could be a bit warmer on colder days.
Overall I'm happy.
Reply from Jilesh Patel, Owner at Brooklyn House

Thank you very much for your review which is highly appreciated. We always try our best to make improvements where possible.
Our heating system we have improved now and installed more radiators in the communal areas as well as increased the temperature as the days are getting colder to ensure our residents are comfortable.

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Review from A C (Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly.
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Review from V K (Niece of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Auntie has been with this facility for a long time and they have provided her with comfort and care consistently. She always seems clean and the staff that I've met are lovely.
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Review from F W (Brother of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the extended period of time, I have always found the management very helpful and willing to assist. The staff and helpers are kind and understanding. The food has always looked good and well presented in the right manner very professional.
The only slight criticism I have is sometimes the tidiness
and the cleaning of the room needs improving. However, I and my sister are satisfied with the care home and would like to thank them for their care and support.
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Review from N F (Daughter of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident at Brooklyn House for a year. The staff are truly amazing and they keep us well informed and are a lovely bunch of kind people. It's not the Ritz but it's clean and that's all you need.
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Review from S R (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very likely to recommend the home its a fantastic home.
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Review from S W (Husband of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers in the home are all great people and they are there for everyone, so it never becomes a problem to them as they all do their job very well 10 out of 10.
My wife is well pleased.
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Review from M C (Daughter of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff at Brooklyn House have been so very helpful and accommodating to my dad. They are friendly and treat my dad with dignity. When visiting they are always on hand for a chat.
The manager is very understanding and open to conversation with us. Four members of staff are amazing and as a family,
we are very happy.
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Review from G C (Granddaughter of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Brooklyn House have been very accommodating. Understandably having a loved one not around you every day is extremely hard. However, the care and attention given to my grandad have helped to build trust between this care home and our family. Thank you for giving us peace of mind and for
looking after our grandad.
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Review from Peggy M (Cousin of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our cousin was made very welcome on arrival. The staff showed great patience with a, sometimes, difficult resident.
The management kept us fully appraised of our cousin's condition at all times. We were consulted on care matters and included in decision making for which we were very grateful.
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Review from Michael M (Son of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have found the staff of Brooklyn Care home to be brilliant. Both in care of Mum and also their dealings with members of the family. We have the utmost appreciation for all that has been done whilst mum is in the Home. The care these last few weeks has been exceptional. My deepest thanks
for all that has been done and you are doing these days.
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Review from Cheryl J (Daughter of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother has been staying at Brooklyn House, she has been looked after extremely well. Mum settled very well and is always saying how lovely the food is also how kind and helpful the staff are towards her, I have always been kept up to date with everything for which I appreciate very much, also
every time I have called in to see mum the staff have always been very polite and helpful. I would certainly recommend Brooklyn House for looking after your loved ones.
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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Brooklyn House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for Brooklyn House is calculated as follows: ( (76 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 79 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Brooklyn House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Brooklyn House

What types of Care is Brooklyn House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brooklyn House have?

There are 16 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Brooklyn House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brooklyn House to the centre of Clacton-on-Sea?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooklyn House to verify any information. View our terms and conditions. Brooklyn House has an Basic Service - more info.