Brooklyn House

22/24 Nelson Road, Clacton-on-Sea CO15 1LU

Brooklyn House is a care home in Clacton-on-Sea providing care for older people where they can feel at home in a relaxed and friendly environment. Situated in a quiet residential area, the home is just a short walk from the seafront and public gardens, where residents can enjoy time to themselves in beautiful settings. Brooklyn House is well-connected, with easy access to road, rail and bus routes.

The home provides care for people with dementia, offering an environment where they can feel comfortable and function at their optimum level. Each resident is treated as an individual and the dedicated staff team gets to know everyone, creating personalised care plans for each individual. The plans are continually assessed to addressed ongoing and changing needs.

Brooklyn House encourages visits from relatives and friends at any time. Staff work with residents’ families and loved ones to provide both practical and emotional support.

Owner: Brooklyn Care Ltd

Person in charge: Kay Wigfall (Acting Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: pre-assessment visit & site visit for clients. Ages 65+.

Single Rooms: 13

Shared Rooms: 2

Rooms with ensuite WC: 15

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Brooklyn House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Brooklyn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Brooklyn House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.763 for Brooklyn House is calculated as follows: ( (47 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.294 Points relating to the number of positive Reviews for Brooklyn House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.4 Target = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Brooklyn House has a Review Score of 8.1 (8.057) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brooklyn House?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brooklyn House

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    1

Brooklyn House is such a lovely Care home. The staff are all so very caring and attentive to the residents and their family. It is very clean, light and airy and the food is really good too. It is so friendly. You can visit at any time and are made to feel so welcome. I would definitely recommend Brooklyn House to anyone and whether you need a family member or yourself to be looked after it is a perfect place to be.

How likely would you be to recommend Brooklyn House? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise the staff enough for the way I have been looked after.
Everything has been excellent and the girls so understanding and with a choice of menus. The food has been very good.

How likely would you be to recommend Brooklyn House? Extremely Likely

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Average Rating:   5 out of 5

My mother was welcomed with open arms into Brooklyn House. She had dementia but was treated with a lot of loving care and dignity. We could pop in any time (day or night) and was always welcomed. Nothing is too much or hard for all the caring staff. Such a wonderful place and fantastic stay.

How likely would you be to recommend Brooklyn House? Extremely Likely

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Average Rating:   4.8 out of 5

I am in this home for respite and rehabilitation and this is essentially a care home for dementia patients which I do not really think is a suitable place for people in my position. I must say that the staff and facilities are excellent and I am very grateful for all their care and help.

How likely would you be to recommend Brooklyn House? Likely

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Average Rating:   4.7 out of 5

From the management down the caring attitude of all the staff has always been one of the key elements of Brooklyn House. The staff are always helpful and supportive and treat my mother with respect and kindness.

How likely would you be to recommend Brooklyn House? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 02 May 2018

Single room (end suite)

Awards / Recognitions

There are currently no awards/recognitions posted yet for Brooklyn House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brooklyn House