Oaklands Care Home

Forest Glade, Dunton Hills, Laindon, Basildon SS16 6SX
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9.7 110 Reviews
  • Oaklands Care Home, Basildon
Set in a leafy, residential area in Laindon, just outside of Basildon, Oaklands Care Home is a well presented and modern setting which prides itself on delivering high quality and person-centred residential and residential dementia care.

Inside, the home boasts cosy living areas, en suite bedrooms and welcoming dining rooms which have all been carefully designed to offer a relaxing and comfortable space for residents to enjoy. The hairdressing salon and treatment room provide further opportunities for relaxation and the lovely garden space is the ideal spot for spending time with friends and family.

By getting to know each individual resident at Oaklands, the team work hard to ensure life at the home is engaging and enjoyable. From the varied activities programme to taking trips out and about, every day is filled with fun and laughter. And for residents who prefer the peace and quiet, alone time is fully respected too, with involvement in activities never forced.

Mealtimes are a key part of each day at Oaklands. The catering team prides itself on ensuring dining is an enjoyable experience for every resident, always taking into account personal preferences and requirements.

The team understand how important connection is. Visitors are always welcome to the home and they also create opportunities for residents to engage with the local community, ensuring they feel valued and included.
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Care Provided by Oaklands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1283
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1412
  • RESPITE Self-Funded Residential Dementia Care: from £1540

These prices are only a guideline, please contact Oaklands Care Home to find out the exact price for your requirements.

Contact Oaklands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oaklands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claudia Nitescu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)

Oaklands Care Home Reviews (110)

9.7

Oaklands Care Home has a Review Score of 9.7 (9.675) out of 10, based on 21 reviews in the last 2 years.
Over all time Oaklands Care Home has 110 reviews.

Overall Experience
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Date Published
  • 110
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Reviewer Connection to Oaklands Care Home
  • 43
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Total of 110, showing 1-20
Review from Roy D (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to seeing the wife in a nice care home with helpful staff and management. It's a pleasure to come 6 days a week.
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Review from K W (Friend of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had our mum/friend have a three weeks respite care. She was looked after wonderfully by all staff there. They helped her use her walker, which she woudn't use at home. You can have lunch with them there, which I enjoyed on 2 occasions. It was lovely that the staff helped and were there to say goodbye
and waved her off.
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Review from Julie B (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mum had been a resident here for three and a half years. Unfortunately she passed way last weekend in the home. The team of carers on duty at the weekend were amazing, they showed care, compassion and authentic empathy. We couldn't have asked for more from them, it was very emotional & the care
& dignity they showed was greatly appreciated.
Following this the only contact we have received has been a call from the home admin Sue who was lovely and expressed her condolences.
What has really upset us is the lack of contact from the Care Home Management, no call, no acknowledgment even when my sister visited this week, she couldn't even get up from her desk, we have found this rude and like our Mum never existed in her eyes. We had a lovely relationship with the assistant manager who has vanished from the home?
We asked for our Mums clothes to be donated to charity or given to other residents, but these were apparently thrown away despite many of them being new.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Oaklands Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. The whole Oaklands team extends their condolences on the passing of your mother. We are deeply sorry for your loss and understand this is a difficult time for you and your family. We appreciate your kind comments about the care, compassion and dignity shown by our care team; this has been shared with the staff involved; we know it means a great deal to them. We are sorry you are disappointed with the communication following the loss of your mother. The home manager did try to contact you by telephone which went straight to voicemail; she regrets she was unable to speak with you at the time and how this has added to your distress. The home manager was not aware of your sister’s visit to the home and therefore the opportunity to speak with her was missed, and we apologise for the unintended upset caused. In line with our policy, we are not permitted to keep residents’ personal clothing in the home. This should have been explained at the time, and we regret this caused further distress. We value the relationship shared with your mother and family and are saddened this experience has caused upset. We will use your feedback to reflect on how we communicate with families at such sensitive times. Once again, please accept our heartfelt condolences.
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Review from P R (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find staff to be very friendly to both my mum from admin to carers to catering staff and office staff. Was very worried about Mum's experience in a care home, but this was soon dispelled as staff seem very attentive and professional. Very happy overall. Room is a good size and good to have a bathroom.
A very good home.
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Review from Michael B (Brother of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been at Oaklands since May 2024. I can honestly say what a wonderful, beautiful Oaklands place is. The staff are just amazing, always have time to chat.
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Review from Charles B (Brother of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and helpful. Always made welcome. Can't fault the care provided for my sister.
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Review from David P (Son of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly caring staff, clean bright spacious surroundings, food plentiful, varied and very appetising. Day room and dining room very nice.
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Review from Michelle R (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting now since January and I am pleased to say after meeting the new manager I feel much more content. I find her very approachable, empathetic, understanding and warm. It automatically gives a sense of peace and comfort in that my father is in good care. The manager is efficient and
I find that she listens and observes and follows through with any concerns. I have also seen a change in staff and how information sharing appears to be working better.
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Review from Z B (Sister of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit my sister once a week. She seems very happy here. Most of the staff are very friendly. The food looks delicious, the cook works very hard.
Not sure about activities, I've never seen any one doing anything with the residents, items go missing from room often.
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Review from Lisa B (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Oaklands Care Home for just over a year and I am delighted with all aspects of the care she is receiving. She is well cared for, clean and tidy (which has always been important to my Mum) and safe - all of which are important to me as her daughter. The staff are amazing,
very kind, caring, open, honest and, in my eyes, absolute angels. As a family, the staff are very friendly, and accommodating and always welcome us to stay for lunch with my Mum, which my Dad often does. As my Mum's dementia has progressed, her needs have got greater but they continue to treat her with the dignity and respect she deserves. Management are approachable and always willing to discuss my Mum's care needs or any concerns that either of us may have. I am always kept up to date on my Mum's care, which I truly appreciate. Thank you to everyone at Oaklands for looking after my Mum.
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Review from D A (Wife of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During this month of November, we have had two events at the home to celebrate. A raffle to welcome our new manager. To honour Armistice Day. Both events were outstanding in the amount of effort put in by the activities team and kitchen staff. All of the staff and carers work extremely hard and as a
team and it shows. Congratulations new management. I am sure we'll hope it continues.
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Review from M C (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are genuinely kind, caring and helpful.
Enough events to keep the residents engaged and something to look forward to
I have asked for a couple of jobs for Mum to be done and have always received feedback.
Managers are friendly and approachable.
Made to feel welcome and at home even as
a visitor. Offered tea, coffee and food when visiting.
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Review from W A (Son of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Special appreciation to two members of staff in particular. 5* to them both for their care and treatment of my father and us. Frustrating getting only a day's notice regarding taking Dad to appointments, unable to arrange time off work at such short notice.
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Review from Hilary M (Daughter of Resident) published on 3 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident at Oaklands on the 31st of January 2024 after much heart searching that at 102 and struggling to keep her safe and cared for in her own home we visited Oaklands and from that first visit knew this was the home for Mum. She was reluctant as we were at first but from the day she
arrived Mum's life changed for the better. She was greeted by the most amazing group of caring staff from the Manager to everyone who works there nothing was too much trouble and Mum was cared for in every aspect of her needs as we her family were they recognised that families need help adjusting to a new family routine. Mum had a beautiful room which we were encouraged to make her own with her own possessions. Mum fell into the routine very quickly and was enjoying every aspect of the home she especially was enjoying her meals which always looked delicious. Mum sadly died in hospital in May but her 3 months in Oaklands were the best in a long time and for that, we will be forever grateful.
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Review from L G (Son of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been here for 12 days but all that we have experienced during that time has been very positive. We have no concerns at all. Very pleased!
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Review from Tracey C (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Oaklands in Laindon for a number of years. Their care of her was amazing. She passed away on 25/12/23 in Basildon Hospital from pneumonia, but their support and care right up until her being in hospital was beyond and above their call of duty. Big thank you to all the staff
that knew my mum.
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Review from Lee S (Son of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Oaklands care home in December and has really enjoyed her experiences so far. The staff and management are amazing, so kind and compassionate and always seem to go above and beyond.
The home and my mother’s room is immaculate. I was very hesitant about leaving my mum but she’s
gone from a person that would rarely eat to someone who is looking forward to meal times. She also enjoys the company of the kind staff and the other residents. I regularly take her out and she spends time at my house but looks forward to going ‘home’ back to Oaklands which is lovely to see. She has gained weight and is the happiest she’s been in a long time. The meal times are a particular highlight for her but even in between meals, she is regularly given tea/coffee and homemade cakes.
If I had to mention any negative, it’s that we haven’t been able to have a telephone in her room, but overall couldn’t be happier.
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Review from Carole M (Daughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's been at Oaklands Care Home for three weeks, and she has received wonderful care. She is cared for to a very high standard, from receiving her medicine, washing, and her environment. After the horror stories you sometimes hear about nursing homes, our experience is very positive, and we would happily
recommend the facility to others.
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Review from Janice A (Daughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy at Oaklands. She has been out on a couple of trips in the home's minibus, which she thoroughly enjoyed. The staff are very friendly and caring, and there is always a friendly, welcoming atmosphere when we visit.
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Review from Peter T (Son of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Oaklands for 6 weeks of respite care.
The level of care from staff and management was excellent.
Would highly recommend this care home.
My mother was treated with care respect and kindness throughout her stay.
Thanks to everyone at Oaklands.
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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.675 for Oaklands Care Home is calculated as follows: ( (179 Excellents x 5) + (52 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 243 Ratings = 4.675
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaklands Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Claudia

Claudia Nitescu

Job Title: Home Manager Joined: 2025

As a Registered Nurse, Claudia has many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality
of life for residents.
When asked what is her favourite thing about being a Home manager, she remarked,


"My favourite thing about being a Home Manager is having the opportunity to make a real difference- not just in the lives of the residents, but also in building and supporting a strong, motivated team. I love creating an environment where residents feels safe, respected and happy, and where staff feel valued and empowered to do their best work. seeing the positive impact of good leadership every day is incredibly rewarding for me."


If you would like to find out more about Oaklands, Claudia would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Frequently Asked Questions about Oaklands Care Home

What types of Care is Oaklands Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oaklands Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Oaklands Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oaklands Care Home to the centre of Basildon?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Care Home to verify any information. View our terms and conditions. Oaklands Care Home has an Enhanced Service - more info.