Oaklands Care Home

Forest Glade, Dunton Hills, Laindon, Basildon SS16 6SX
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9.6 107 Reviews
  • Oaklands Care Home, Basildon
Set in a leafy, residential area in Laindon, just outside of Basildon, Oaklands Care Home is a well presented and modern setting which prides itself on delivering high quality and person-centred residential and residential dementia care.

Inside, the home boasts cosy living areas, en suite bedrooms and welcoming dining rooms which have all been carefully designed to offer a relaxing and comfortable space for residents to enjoy. The hairdressing salon and treatment room provide further opportunities for relaxation and the lovely garden space is the ideal spot for spending time with friends and family.

By getting to know each individual resident at Oaklands, the team work hard to ensure life at the home is engaging and enjoyable. From the varied activities programme to taking trips out and about, every day is filled with fun and laughter. And for residents who prefer the peace and quiet, alone time is fully respected too, with involvement in activities never forced.

Mealtimes are a key part of each day at Oaklands. The catering team prides itself on ensuring dining is an enjoyable experience for every resident, always taking into account personal preferences and requirements.

The team understand how important connection is. Visitors are always welcome to the home and they also create opportunities for residents to engage with the local community, ensuring they feel valued and included.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1205

These prices are only a guideline, please contact Oaklands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claudia Nitescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)

Oaklands Care Home Reviews (107)

Total of 107, showing 81-100
9.6

Oaklands Care Home has a Review Score of 9.6 (9.624) out of 10, based on 33 reviews in the last 2 years. Over all time Oaklands Care Home has 107 reviews.

Overall Experience

  • 62
  • 36
  • 4
  • 0
  • 5

Date Published

107
7
10
33
74

Review from Paula A (Daughter-in-law of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management has done an amazing job in turning this home into a lovely place for our Dad to live. Carers are superb. Kitchen (chef) has really made meals both flavoursome and nutritious. The chef makes all the food from scratch. 100% satisfied, apart from the increase in fees form Feb 2019.

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Review from M M (Daughter of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a friendly caring place where every member of staff seems to know the residents.

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Review from Robert B (Son of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Selecting a care home for the end of life care for my mother was an emotional experience. We found the care manager extremely welcoming and gave us a high level of confidence that the home would provide the emotional and personal care my mother needed.
This proved to be the case. All staff were efficient,
courteous and understanding. Links to outside medical support worked well.
Family and friends were given the space and opportunity to spend precious time with my mother.
We could find no fault with Oaklands and would not hesitate to recommend them to any family.

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Review from Ruth S (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very grateful to the manager and all the staff for the help and support we have been given at every time during our mother's admission. It is very reassuring to see our mother safe and happy and well cared for.

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Review from Jane S (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care and support given by the whole team, not only to my mum but to all the family.

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Review from Linda H (Sister of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has only been at Oaklands just over 2 weeks. She has settled in well. She is a solitary person and appreciates her privacy so I am very pleased her wishes are respected. She finds the majority of the staff helpful and considerate. The few problems she has had moving from a previous home have
been dealt with efficiently and with kindness and consideration.

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Review from Julie A (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this care home very friendly and caring with a few problems with my Mum at first. Was cared with compassion and understanding. I have found the staff very caring to my Mu and myself, so much so I feel like a friend now.

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Review from Amy B (Granddaughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming. The service is very good. The only improvement would be to have more staff available to be able to have two carers to assist with people that require two to assist.

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Review from Barbara B (Wife of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean rooms and communal areas. Wonderful food - well done chef. Caring staff, all work hard to please.

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Review from Anne T (Wife of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in Oaklands for just over a week now. We, me and my family, have found everyone to be incredibly welcoming and helpful. The whole team have supported us through this hard transition and continue to ensure my husband's needs are met. The rooms are homely and my husband is safe
and happy.

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Review from Carol W (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the home to be very well run, very nice helpful staff and lovely rooms.

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Review from Les W (Brother of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very early days at the moment, as this review is only one month in from my sister coming into Oaklands. Previous to this she was in sheltered accommodation living on her own, sadly had no friends as such, very depressed, anxious and stressed out all the time. In under a month at Oaklands, there has
been an amazing improvement with my sister. Controlled medication must have helped, but I feel all the staff have been excellent and have been a major factor with this improvement.

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Review from Haydn P (Son-in-law of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving to Oaklands Care Home there has been an improvement in my mother-in-law's demeanour. Having lived on her own within sheltered accommodation she was lonely due to the fact she is not mobile. Mixing with others in Oaklands has brought all her emotions back, as she talks to others, laughs
and debates with others, she is so much more social. She enjoys the bingo and handling various animals that are brought in, she even touched a snake. She is also eating better and she is more mobile being encouraged by the staff. This is an improvement to her life.

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Review from Jamie C (Nephew of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was placed at Oaklands Care Home in July. She had loved at her local authority residence with her late husband for 50 years. I was concerned that she would be extremely distressed but the staff have been wonderful. She is enjoying the food and entertainment and keeping well hydrated.
She is
smiling and happy and it's a joy to visit her. Thank you for looking after her.

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Review from Di M (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the two weeks we have been in UK, visiting from Australia, my sister and I have been very happy to find our father is being so well cared for. The new Manager has been approachable and very understanding and every member of staff have been helpful and friendly. We are feeling reassured that Dad
is being looked after so well

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Review from Kerry M (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I have been visiting our Dad from Australia so our review only relates to our 2 weeks visit. We have found all the staff very professional, caring and extremely helpful. Our Dad is obviously well cared for and happy. The majority of his needs appear to be met and any concerns we have will
be addressed in the meeting we are having with the Manager.

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Review from Keith W (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with care and respect, the staff have always been attentive and gentle. Her hair and fingernails were kept clean and she regularly had her nails painted. My mother was encouraged to join in the activities and loved singing to her favourite tunes. She loved the church services too.
There is always plenty to eat and drink.

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Review from Jo (Mother of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and clean. very quiet but many activities to do. The rooms are very clean and are very well decorated. The staff are very friendly and polite and very helpful. It smells very nice and a good environment to be in.

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Review from E M (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with the care at the home.
I know some residents like their doors closed but it does concern me.
My mum sometimes likes her door closed.
When I visit on a day like this and sit there for 2 hours or so and not one person knocked on the door to see if she was OK.
Each resident
needs to be allocated a carer and this should be their responsibility to check on their residents.
They may have fallen or anything behind a closed door.

Reply from HC-One, Careline Team at Oaklands Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
I would like to take this opportunity to apologise for your experience on the day, however, all residents are allocated care assistant on shift and those that require close observation during the day are monitored and recorded.
Where the residents are deemed to have capacity, we respect their choices and decisions they make, however where this may pose a risk this will clearly be explained to the individual and measures put in place.
Please do not hesitate to contact us if you require any further explanation.

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Review from B W (Daughter of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Oaklands as a private resident for approximately 5 weeks. The manager was extremely kind, considerate and professional and did all she could to make my father and the rest of the family welcomed. Two carers, in particular, provided most of the daily care, with one bonding particularly
well. All the personal interactions I personally experienced were faultless.
I believe that the manager and her team are doing a super job to turn Oaklands around.

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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.624 for Oaklands Care Home is calculated as follows: ( (279 Excellents x 5) + (79 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 383 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Claudia

Claudia Nitescu

Job Title: Home Manager

Joined: 2025

As a Registered Nurse, Claudia has many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality
of life for residents.
When asked what is her favourite thing about being a Home manager, she remarked,


"My favourite thing about being a Home Manager is having the opportunity to make a real difference- not just in the lives of the residents, but also in building and supporting a strong, motivated team. I love creating an environment where residents feels safe, respected and happy, and where staff feel valued and empowered to do their best work. seeing the positive impact of good leadership every day is incredibly rewarding for me."


If you would like to find out more about Oaklands, Claudia would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Care Home to verify any information. View our terms and conditions. Oaklands Care Home has an Enhanced Service - more info.