Oaklands Care Home

Forest Glade, Dunton Hills, Laindon, Basildon SS16 6SX
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9.7 107 Reviews
  • Oaklands Care Home, Basildon
Set in a leafy, residential area in Laindon, just outside of Basildon, Oaklands Care Home is a well presented and modern setting which prides itself on delivering high quality and person-centred residential and residential dementia care.

Inside, the home boasts cosy living areas, en suite bedrooms and welcoming dining rooms which have all been carefully designed to offer a relaxing and comfortable space for residents to enjoy. The hairdressing salon and treatment room provide further opportunities for relaxation and the lovely garden space is the ideal spot for spending time with friends and family.

By getting to know each individual resident at Oaklands, the team work hard to ensure life at the home is engaging and enjoyable. From the varied activities programme to taking trips out and about, every day is filled with fun and laughter. And for residents who prefer the peace and quiet, alone time is fully respected too, with involvement in activities never forced.

Mealtimes are a key part of each day at Oaklands. The catering team prides itself on ensuring dining is an enjoyable experience for every resident, always taking into account personal preferences and requirements.

The team understand how important connection is. Visitors are always welcome to the home and they also create opportunities for residents to engage with the local community, ensuring they feel valued and included.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1205

These prices are only a guideline, please contact Oaklands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claudia Nitescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)

Oaklands Care Home Reviews (107)

9.7

Oaklands Care Home has a Review Score of 9.7 (9.702) out of 10, based on 32 reviews in the last 2 years.
Over all time Oaklands Care Home has 107 reviews.

Overall Experience
  • 62
  • 36
  • 4
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  • 5
Date Published
  • 107
  • 6
  • 9
  • 32
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Reviewer Connection to Oaklands Care Home
  • 43
  • 23
  • 8
  • 4
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  • 1
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  • 1
  • 1
  • 1
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Total of 107, showing 41-60
Review from Michelle D (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far the care for my mother has been excellent. The staff are very kind and friendly and are taking good care of her and her needs.
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Review from C A (Daughter of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the standard of care provided to my dad.
He seems very happy when I visit all well cared for.
The care staff are friendly and helpful and the activities coordinator is excellent and my dad takes part in many activities in home.
My dad appears well fed and his personal hygiene needs
kept. Can't fault his care at all.
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Review from Lyanne A (Daughter-in-law of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff do their utmost to accommodate the residents. They are amazing, the rooms are lovely, they make every effort to make the residents feel at home. The food and activities are brilliant. Excellent!
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Review from Angela G (Niece of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found everyone at Oaklands Care Home helpful and caring. My aunt has been here since April and they have looked after her extremely well and keep me informed at each stage of her care.
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Review from W Q (Son of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
During the time my father has been temporarily resting in Oaklands Care Home I've seen that residents I was told had dementia was wandering into different rooms. I needed to ask staff to keep closer attention to their residents for their safety as one time the door was left unlocked and two residents
nearly exited late evening but I called the office phone. Apart from this it is not always easy to phone them if their phones being used. Voicemail says you can not leave a message for staff. With Oaklands care home having a lot of residents the staff work very hard to care for all their residents and are quite protective of their health with regards to Covid.
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Review from S R (Son of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Oaklands are exceptional, and the care and support they have given over the last two years during the pandemic cannot be praised highly enough.
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Review from W H (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems very settled and happy here. Staff have been extremely helpful to us and Mum during this difficult transition from being at home to going into care. Mum is always well dressed and looks clean and tidy. Hair is always done her room is always clean and tidy.
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Review from M K (Son of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities are clean and carers have been exemplary in their duties and have looked after my mother very well. I am kept up to date with all issues and extremely happy with the current care package that my mother is receiving.
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Review from A W (Husband of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has now been here for a couple of weeks and I have been very impressed with the management and all of the staff.
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Review from D B (Son of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came in in a bit of a state, after a few weeks he gained weight and looked more like his old self. Anytime I wanted to speak to him on the phone the staff were more than happy to take the phone to him. All the staff were friendly and helpful.
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Review from E P (Daughter of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came here 4 weeks ago, everybody has been extremely friendly. Her room is spotless and was made to feel very homely when she arrived.
Staff were very friendly and helpful.
A little more interaction with the patients would be nice.
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Review from R K (Son of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are friendly, They are considerate to her needs. She feels at home and content. The staff are also helpful.
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Review from J G (Son of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always helpful and look after Mums needs in a friendly way. They demonstrate a careful attitude to safe visits during the Covid pandemic. We are always kept informed about Mums health care.
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Review from C S (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's very difficult to comment under Covid restrictions, but when I do visit Dad he is always happy, clean in himself and his room, we look forward to visiting as we used to.
All staff are very friendly and helpful and always obtain a lovely cup of tea.
Thank you for looking after my Dad.
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Review from M H (Son of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm knowen on entering the premises by first name terms, which is very comforting and are always on hand for any needs or questions and everyone is so polite and accommodating.
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Review from Stephen H (Nephew of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On viewing the home for the first time I found it to be exceptional. I found it to be clean and has a great feel and atmosphere about it. I'm impressed by the high standard and professional service given. The staff are very kind and friendly the show genuine care for the residence.
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Review from C H (Daughter of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum's care has improved 100% in the last few months, More staff, better management and the right staff.
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Review from T B (Son of Resident) published on 19 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy with the care my mum has received. Staff have been friendly, and the care my mum has had has been positive. A good experience for both my mum and her family.
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Review from Ruby H (Daughter of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have had problems in the past week, lack of care and cleanliness. The staff and management now are better than they have ever been and pleased to say Mum is well looked after. Some of the staff treat her like family, which is lovely, as this hasn't always been the case.
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Review from David G (Son of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last few months, my father's health has declined. All staff here have been marvellous dealing with a very old self-opinionated man. They all respect his wishes and are in constant contact with myself. Dad is now confined to his room, which is his choice. He eats and drinks very little, and
staff are constantly popping in to see him.
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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Oaklands Care Home is calculated as follows: ( (279 Excellents x 5) + (76 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 372 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaklands Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Claudia

Claudia Nitescu

Job Title: Home Manager Joined: 2025

As a Registered Nurse, Claudia has many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality
of life for residents.
When asked what is her favourite thing about being a Home manager, she remarked,


"My favourite thing about being a Home Manager is having the opportunity to make a real difference- not just in the lives of the residents, but also in building and supporting a strong, motivated team. I love creating an environment where residents feels safe, respected and happy, and where staff feel valued and empowered to do their best work. seeing the positive impact of good leadership every day is incredibly rewarding for me."


If you would like to find out more about Oaklands, Claudia would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Care Home to verify any information. View our terms and conditions. Oaklands Care Home has an Enhanced Service - more info.