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Inside, the home boasts cosy living areas, en suite bedrooms and welcoming dining rooms which have all been carefully designed to offer a relaxing and comfortable space for residents to enjoy. The hairdressing salon...
Set in a leafy, residential area in Laindon, just outside of Basildon, Oaklands Care Home is a well presented and modern setting which prides itself on delivering high quality and person-centred residential and residential dementia care.
Inside, the home boasts cosy living areas, en suite bedrooms and welcoming dining rooms which have all been carefully designed to offer a relaxing and comfortable space for residents to enjoy. The hairdressing salon and treatment room provide further opportunities for relaxation and the lovely garden space is the ideal spot for spending time with friends and family.
By getting to know each individual resident at Oaklands, the team work hard to ensure life at the home is engaging and enjoyable. From the varied activities programme to taking trips out and about, every day is filled with fun and laughter. And for residents who prefer the peace and quiet, alone time is fully respected too, with involvement in activities never forced.
Mealtimes are a key part of each day at Oaklands. The catering team prides itself on ensuring dining is an enjoyable experience for every resident, always taking into account personal preferences and requirements.
The team understand how important connection is. Visitors are always welcome to the home and they also create opportunities for residents to engage with the local community, ensuring they feel valued and included.
Care Provided by Oaklands Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Oaklands Care Home for full pricing details and T&Cs.
Contact Oaklands Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Claudia Nitescu (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (55)
Oaklands Care Home Reviews (112)
Oaklands Care Home has a Review Score of 9.5 (9.484) out of 10, based on 15 reviews in the last 2 years.
Over all time Oaklands Care Home has 112 reviews.
On viewing the home for the first time I found it to be exceptional. I found it to be clean and has a great feel and atmosphere about it. I'm impressed by the high standard and professional service given. The staff are very kind and friendly the show genuine care for the residence.
On viewing the home for the first time I found it to be exceptional. I found it to be clean and has a great feel and atmosphere about it. I'm impressed by the high standard and professional service given. The staff are very kind and friendly the show genuine care for the residence.
My mum's care has improved 100% in the last few months, More staff, better management and the right staff.
My mum's care has improved 100% in the last few months, More staff, better management and the right staff.
I have been very happy with the care my mum has received. Staff have been friendly, and the care my mum has had has been positive. A good experience for both my mum and her family.
I have been very happy with the care my mum has received. Staff have been friendly, and the care my mum has had has been positive. A good experience for both my mum and her family.
We have had problems in the past week, lack of care and cleanliness. The staff and management now are better than they have ever been and pleased to say Mum is well looked after. Some of the staff treat her like family, which is lovely, as this hasn't always been the case.
We have had problems in the past week, lack of care and cleanliness. The staff and management now are better than they have ever been and pleased to say Mum is well looked after. Some of the staff treat her like family, which is lovely, as this hasn't always been the case.
Over the last few months, my father's health has declined. All staff here have been marvellous dealing with a very old self-opinionated man. They all respect his wishes and are in constant contact with myself. Dad is now confined to his room, which is his choice. He eats and drinks very little, and...
Over the last few months, my father's health has declined. All staff here have been marvellous dealing with a very old self-opinionated man. They all respect his wishes and are in constant contact with myself. Dad is now confined to his room, which is his choice. He eats and drinks very little, and staff are constantly popping in to see him.
When did have a visit, the door to the visiting room wouldn't open, so visits had to be cancelled.
Overall care is satisfactory, do think though very expensive. Let's hope going forward 2021 - 2022 is better.
When did have a visit, the door to the visiting room wouldn't open, so visits had to be cancelled.
Overall care is satisfactory, do think though very expensive. Let's hope going forward 2021 - 2022 is better.
Thank you so much for your feedback. Following on from your query relating to last year’s visiting arrangements, I can reassure you we now have a dedicated functioning visiting room. We also have a new management team at the home, and they both take resident’s dignity and welfare as their utmost...
Thank you so much for your feedback. Following on from your query relating to last year’s visiting arrangements, I can reassure you we now have a dedicated functioning visiting room. We also have a new management team at the home, and they both take resident’s dignity and welfare as their utmost priority at all times.
In retrospect, we take all feedback very seriously, as was the case in this instance. We also endeavour to improve the service we offer as a future result. We are sorry that we did not meet all your expectations on this occasion and accept that we did not meet the high standards that we expect to achieve. Please accept our apologies.
Nan receives all the care she needs.
Nan receives all the care she needs.
Lovely to see my auntie in her own room with her photos around her. She said (repeated at various points during our visits) how happy she is with living here. Staff are friendly and caring, food is good, she can choose to be in her own room or sociable depending on her choices, not being told.
Lovely to see my auntie in her own room with her photos around her. She said (repeated at various points during our visits) how happy she is with living here. Staff are friendly and caring, food is good, she can choose to be in her own room or sociable depending on her choices, not being told.
Manager and staff were most welcoming and helpful.
Manager and staff were most welcoming and helpful.
New management has revitalised Oaklands. Love, care and support provided by all staff is exceptional, very professional, and feels like a family unit. Regular communication. Brilliant activities. Delicious food. Peace of mind Mum is safe and secure.
New management has revitalised Oaklands. Love, care and support provided by all staff is exceptional, very professional, and feels like a family unit. Regular communication. Brilliant activities. Delicious food. Peace of mind Mum is safe and secure.
Never put your family member in this place! My nan was put into this home after being sold what a lovely place it was by staff when visited. After not being there long we know it was our biggest mistake and getting her moved took a while. COVID didn’t help of course. The first lockdown in this...
Never put your family member in this place! My nan was put into this home after being sold what a lovely place it was by staff when visited. After not being there long we know it was our biggest mistake and getting her moved took a while. COVID didn’t help of course. The first lockdown in this place is what caused my nan to get dementia. She was so social and just left, with no interaction. No connection until begging then only in the garden. Before COVID we would arrive, Nan was never cleaned unless we did it or complained, even then you were putting them out. We would arrive with Nan in wet/dirty clothes, once arrived and she had stuff wrapped around her neck. She had a number of falls, social services had to get involved as she was manhandled and made black and blue! At 98 years old she was taken to hospital a number of times last year because of falls, clearly not looked after. The last fall social services wouldn’t let her return and helped us to move Nan. Thank god and far too late!
Thank you for your review. We are very sorry to hear of these experiences in our Care Home and would welcome the opportunity to communicate directly with you, in order that we may investigate and take appropriate action. Please do not hesitate to make contact via our Careline Service on 0333 999...
Thank you for your review. We are very sorry to hear of these experiences in our Care Home and would welcome the opportunity to communicate directly with you, in order that we may investigate and take appropriate action. Please do not hesitate to make contact via our Careline Service on 0333 999 8699 or by email careline@hc-one.co.uk so that a Senior Manager can address your concerns. We take any concerns raised very seriously, and endeavour to learn all we can from this to improve the care and service we deliver.
In my time spent here, I have experienced many happy days. The residents are mainly very helpful and easy to get along with. I find all of the staff ready and willing to guide us and helpful at all times.
In my time spent here, I have experienced many happy days. The residents are mainly very helpful and easy to get along with. I find all of the staff ready and willing to guide us and helpful at all times.
I have been able to visit my husband for about three weeks, after a gap of several weeks. Over the last few weeks: one day he was dressed in pyjama trousers and a top, the next time he had lost his trainers and was wearing someone else's shoes. It was a hot day and he had flannelette pyjamas under...
I have been able to visit my husband for about three weeks, after a gap of several weeks. Over the last few weeks: one day he was dressed in pyjama trousers and a top, the next time he had lost his trainers and was wearing someone else's shoes. It was a hot day and he had flannelette pyjamas under his trousers and his hair had been hacked. I know that it is difficult at the moment, but I was very concerned about his appearance.
Thank you for your comment and feedback. We take concerns very seriously and welcome feedback as this helps us to improve our care quality. We are very sorry to hear about your concerns with your Husband’s appearance during your last visit. The apparel you describe is not acceptable, and we will...
Thank you for your comment and feedback. We take concerns very seriously and welcome feedback as this helps us to improve our care quality. We are very sorry to hear about your concerns with your Husband’s appearance during your last visit. The apparel you describe is not acceptable, and we will discuss this with the care team to ensure this is improved with immediate effect and maintained going forward. Please do not hesitate to contact the home management team to discuss any further concerns or queries.
I had POA of a wonderful lady, who came to live in Oaklands last November, she settled in easily and was very comfortable. Unfortunately, she died of advanced dementia this week. I wanted to praise the staff for the excellent care and compassion they gave to her in her final few weeks. I would like...
I had POA of a wonderful lady, who came to live in Oaklands last November, she settled in easily and was very comfortable. Unfortunately, she died of advanced dementia this week. I wanted to praise the staff for the excellent care and compassion they gave to her in her final few weeks. I would like to thank the Acting Manager and particularly the Deputy Manager who every step of the end of her life, kept me updated and fully informed, which from the bottom of my heart I will be always grateful.
The general care Mum received was very good. She was, unfortunately, bed-bound for over a year during which time she did not have bed ulcers. A credit to the attention she received. However, more attention is needed to ensure hearing aids and dentures are put in, especially when a resident is...
The general care Mum received was very good. She was, unfortunately, bed-bound for over a year during which time she did not have bed ulcers. A credit to the attention she received. However, more attention is needed to ensure hearing aids and dentures are put in, especially when a resident is unable to do it themselves. Further, the laundry arrangements are haphazard, often finding other people's clothes in her room.
Thank you very much for your compliments regarding the care at Oaklands, we will ensure that the staff receive your feedback. We are currently in the process of improving the laundry management and these changes should be noticed within the home. I am sorry to hear about your experiences with...
Thank you very much for your compliments regarding the care at Oaklands, we will ensure that the staff receive your feedback. We are currently in the process of improving the laundry management and these changes should be noticed within the home. I am sorry to hear about your experiences with dentures and hearing aids, we will ensure the home manager addresses this with the team and drives improvements. Once again many thanks and if you wish to speak to the home manager please feel free to contact the home directly.
My mum was welcomed with open arms by all the lovely staff at Oaklands back in September 2019. The deputy manager assessed Mum in hospital and agreed to her moving to Oaklands which I was grateful for as other care homes had said no due to her Dementia. Mum was very happy there and the staff were...
My mum was welcomed with open arms by all the lovely staff at Oaklands back in September 2019. The deputy manager assessed Mum in hospital and agreed to her moving to Oaklands which I was grateful for as other care homes had said no due to her Dementia. Mum was very happy there and the staff were amazing. Sadly she has now passed away.
The care given to my step-dad was outstanding. Staff very helpful and polite.
The care given to my step-dad was outstanding. Staff very helpful and polite.
Mum there since August, in that short time, declined beyond belief. Communication is non-existent. Management talks the talk but carry nothing through. Mum was left in her day clothes until next morning if family not there to change her, left soiled till afternoon if a family not there to change...
Mum there since August, in that short time, declined beyond belief. Communication is non-existent. Management talks the talk but carry nothing through. Mum was left in her day clothes until next morning if family not there to change her, left soiled till afternoon if a family not there to change her. Meds at 8am given at 1pm and this was apparently OK as they are short-staffed and running late. Lack of staff also a huge issue, with families constantly unhappy about not being able to find staff at different times of the day. Residents are left to their own devices in the day room. We often helped other residents, as do other families because the staff were nowhere to be seen. Management told us at meeting that residents are checked hourly for personal care and twice through the night. Simply not true. My Dad would go to the home every day to give Mum care or it wasn't done! Not all carers fault, not enough staff. Disgusted with management for letting our Mum down so badly. Don't go there!
We are sorry to hear that your experience of your Mother's care at the home was not a positive one. We are aware that a number of the issues raised has been discussed with you and the appropriate external professionals. As this relates to a personal concern in relation to your Mother's care whilst...
We are sorry to hear that your experience of your Mother's care at the home was not a positive one. We are aware that a number of the issues raised has been discussed with you and the appropriate external professionals. As this relates to a personal concern in relation to your Mother's care whilst at the home, I am happy to discuss any new concerns with you and the relevant external contact, therefore please contact me at the home so we can arrange a meeting.
The progression of the illness in the 10 weeks before we moved Mum to a better home is like nothing I've ever seen before.
This I put squarely at the door of Oaklands management, their lack of staff and...
The progression of the illness in the 10 weeks before we moved Mum to a better home is like nothing I've ever seen before.
This I put squarely at the door of Oaklands management, their lack of staff and lack of compassion given to their patients. Most staff working there are doing their best but there are just not enough members of staff to go round.
Mum routinely was left in yesterday's clothes, unwashed and without being changed.
We stopped counting the number of times we'd find breakfast still sitting in her room with no members of staff having any knowledge as to what she'd eaten.
Seemingly against the rules patient's medication is not recorded.
Please do not send your loved ones to this home.
Thank you for your review. We are sorry to hear that you feel the experience of your Mother's care at the home was not a positive one. We are aware that a number of the issues raised in this review have been discussed in person with you in previous meetings when your Mother was residing at...
Thank you for your review. We are sorry to hear that you feel the experience of your Mother's care at the home was not a positive one. We are aware that a number of the issues raised in this review have been discussed in person with you in previous meetings when your Mother was residing at Oaklands. We have also attended a meeting with other professionals to discuss issues raised. These were investigated and a full report was provided and lessons learned to ensure we provide the kindest possible care at all times. Moving forward I am very happy to discuss any new concerns, please do feel free to arrange a meeting with myself.
I would be more comfortable if there was some kind of electronic devices on the doors of the residents' rooms so that only the resident and staff can get into their room. It is not nice that everyone just walks in and out. Things go missing and you go into the room and anyone could be in there,...
I would be more comfortable if there was some kind of electronic devices on the doors of the residents' rooms so that only the resident and staff can get into their room. It is not nice that everyone just walks in and out. Things go missing and you go into the room and anyone could be in there, either sleeping or eating their treats.
Thank you for review and comments we greatly appreciate all feedback. We are always looking to enhance the wellbeing and quality of life for our residents and we welcome the suggestion of the use of assistive technology. We will discuss this with our residents, relatives and local authority.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (13) & Events (0)
- 18 Sep 2025
A truly unforgettable milestone was celebrated at HC-One’s Oaklands Care Home in Laindon, Essex, as beloved resident and knitting queen, Irene Emily Martin, marked her 100th birthday in style. The...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 21 Nov 2024
HC-One’s Oaklands Care Home in Laindon, Basildon, is celebrating having received a glowing report from the Care Quality Commission (CQC). The team at HC-One’s Oaklands Care Home were delighted to...
There are no upcoming events for Oaklands Care Home.
Accreditations
There are no accreditations posted yet for Oaklands Care Home.
Meet the Team (1)

As a Registered Nurse, Claudia has many years’ experience in providing care and support for older people to enrich their lives. She is a...
As a Registered Nurse, Claudia has many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and qualityof life for residents.
When asked what is her favourite thing about being a Home manager, she remarked,
"My favourite thing about being a Home Manager is having the opportunity to make a real difference- not just in the lives of the residents, but also in building and supporting a strong, motivated team. I love creating an environment where residents feels safe, respected and happy, and where staff feel valued and empowered to do their best work. seeing the positive impact of good leadership every day is incredibly rewarding for me."
If you would like to find out more about Oaklands, Claudia would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Care Home to verify any information. View our terms and conditions. Oaklands Care Home has an Enhanced Service -what an Enhanced Service includes.