Oaklands Care Home

Forest Glade, Dunton Hills, Laindon, Basildon SS16 6SX
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9.7 107 Reviews
  • Oaklands Care Home, Basildon
Set in a leafy, residential area in Laindon, just outside of Basildon, Oaklands Care Home is a well presented and modern setting which prides itself on delivering high quality and person-centred residential and residential dementia care.

Inside, the home boasts cosy living areas, en suite bedrooms and welcoming dining rooms which have all been carefully designed to offer a relaxing and comfortable space for residents to enjoy. The hairdressing salon and treatment room provide further opportunities for relaxation and the lovely garden space is the ideal spot for spending time with friends and family.

By getting to know each individual resident at Oaklands, the team work hard to ensure life at the home is engaging and enjoyable. From the varied activities programme to taking trips out and about, every day is filled with fun and laughter. And for residents who prefer the peace and quiet, alone time is fully respected too, with involvement in activities never forced.

Mealtimes are a key part of each day at Oaklands. The catering team prides itself on ensuring dining is an enjoyable experience for every resident, always taking into account personal preferences and requirements.

The team understand how important connection is. Visitors are always welcome to the home and they also create opportunities for residents to engage with the local community, ensuring they feel valued and included.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1205

These prices are only a guideline, please contact Oaklands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claudia Nitescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)

Oaklands Care Home Reviews (107)

9.7

Oaklands Care Home has a Review Score of 9.7 (9.702) out of 10, based on 32 reviews in the last 2 years.
Over all time Oaklands Care Home has 107 reviews.

Overall Experience
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Date Published
  • 107
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Reviewer Connection to Oaklands Care Home
  • 43
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  • 8
  • 4
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Total of 107, showing 61-80
Review from P G (Son of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Ref, Covid etc... restrictions in 2020-21.
When did have a visit, the door to the visiting room wouldn't open, so visits had to be cancelled.
Overall care is satisfactory, do think though very expensive. Let's hope going forward 2021 - 2022 is better.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Oaklands Care Home

Thank you so much for your feedback. Following on from your query relating to last year’s visiting arrangements, I can reassure you we now have a dedicated functioning visiting room. We also have a new management team at the home, and they both take resident’s dignity and welfare as their utmost priority at all times.


In retrospect, we take all feedback very seriously, as was the case in this instance. We also endeavour to improve the service we offer as a future result. We are sorry that we did not meet all your expectations on this occasion and accept that we did not meet the high standards that we expect to achieve. Please accept our apologies.

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Review from Paul R (Grandson of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are helpful and informative.
Nan receives all the care she needs.
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Review from E H (Niece of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely to see my auntie in her own room with her photos around her. She said (repeated at various points during our visits) how happy she is with living here. Staff are friendly and caring, food is good, she can choose to be in her own room or sociable depending on her choices, not being told.
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Review from V K (Sister of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My visit for my brothers birthday celebration with other family members - Covid restrictions operated - was an extremely happy and enjoyable experience; in the patio garden on a sunny day!
Manager and staff were most welcoming and helpful.
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Review from Kate K (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New management has revitalised Oaklands. Love, care and support provided by all staff is exceptional, very professional, and feels like a family unit. Regular communication. Brilliant activities. Delicious food. Peace of mind Mum is safe and secure.
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Review from Kerry C (Granddaughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Never put your family member in this place! My nan was put into this home after being sold what a lovely place it was by staff when visited. After not being there long we know it was our biggest mistake and getting her moved took a while. COVID didn’t help of course. The first lockdown in this place
is what caused my nan to get dementia. She was so social and just left, with no interaction. No connection until begging then only in the garden. Before COVID we would arrive, Nan was never cleaned unless we did it or complained, even then you were putting them out. We would arrive with Nan in wet/dirty clothes, once arrived and she had stuff wrapped around her neck. She had a number of falls, social services had to get involved as she was manhandled and made black and blue! At 98 years old she was taken to hospital a number of times last year because of falls, clearly not looked after. The last fall social services wouldn’t let her return and helped us to move Nan. Thank god and far too late!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Oaklands Care Home

Thank you for your review. We are very sorry to hear of these experiences in our Care Home and would welcome the opportunity to communicate directly with you, in order that we may investigate and take appropriate action. Please do not hesitate to make contact via our Careline Service on 0333 999 8699 or by email careline@hc-one.co.uk so that a Senior Manager can address your concerns. We take any concerns raised very seriously, and endeavour to learn all we can from this to improve the care and service we deliver.

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Review from Diane C (Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my time spent here, I have experienced many happy days. The residents are mainly very helpful and easy to get along with. I find all of the staff ready and willing to guide us and helpful at all times.
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Review from Pat P (Wife of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been able to visit my husband for about three weeks, after a gap of several weeks. Over the last few weeks: one day he was dressed in pyjama trousers and a top, the next time he had lost his trainers and was wearing someone else's shoes. It was a hot day and he had flannelette pyjamas under his
trousers and his hair had been hacked. I know that it is difficult at the moment, but I was very concerned about his appearance.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Oaklands Care Home

Thank you for your comment and feedback. We take concerns very seriously and welcome feedback as this helps us to improve our care quality. We are very sorry to hear about your concerns with your Husband’s appearance during your last visit. The apparel you describe is not acceptable, and we will discuss this with the care team to ensure this is improved with immediate effect and maintained going forward. Please do not hesitate to contact the home management team to discuss any further concerns or queries.

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Review from Jean G (Power of Attorney of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had POA of a wonderful lady, who came to live in Oaklands last November, she settled in easily and was very comfortable. Unfortunately, she died of advanced dementia this week. I wanted to praise the staff for the excellent care and compassion they gave to her in her final few weeks. I would like
to thank the Acting Manager and particularly the Deputy Manager who every step of the end of her life, kept me updated and fully informed, which from the bottom of my heart I will be always grateful.
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Review from Antony B (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The general care Mum received was very good. She was, unfortunately, bed-bound for over a year during which time she did not have bed ulcers. A credit to the attention she received. However, more attention is needed to ensure hearing aids and dentures are put in, especially when a resident is unable
to do it themselves. Further, the laundry arrangements are haphazard, often finding other people's clothes in her room.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Oaklands Care Home

Thank you very much for your compliments regarding the care at Oaklands, we will ensure that the staff receive your feedback. We are currently in the process of improving the laundry management and these changes should be noticed within the home. I am sorry to hear about your experiences with dentures and hearing aids, we will ensure the home manager addresses this with the team and drives improvements. Once again many thanks and if you wish to speak to the home manager please feel free to contact the home directly.

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Review from Jill C (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was welcomed with open arms by all the lovely staff at Oaklands back in September 2019. The deputy manager assessed Mum in hospital and agreed to her moving to Oaklands which I was grateful for as other care homes had said no due to her Dementia. Mum was very happy there and the staff were amazing.
Sadly she has now passed away.
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Review from Louisa B (Stepdaughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my step-dad was outstanding. Staff very helpful and polite.
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Review from Lee S (Daughter of Resident) published on 26 December 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mum there since August, in that short time, declined beyond belief. Communication is non-existent. Management talks the talk but carry nothing through. Mum was left in her day clothes until next morning if family not there to change her, left soiled till afternoon if a family not there to change her.
Meds at 8am given at 1pm and this was apparently OK as they are short-staffed and running late. Lack of staff also a huge issue, with families constantly unhappy about not being able to find staff at different times of the day. Residents are left to their own devices in the day room. We often helped other residents, as do other families because the staff were nowhere to be seen. Management told us at meeting that residents are checked hourly for personal care and twice through the night. Simply not true. My Dad would go to the home every day to give Mum care or it wasn't done! Not all carers fault, not enough staff. Disgusted with management for letting our Mum down so badly. Don't go there!
Reply from Clare Sheehan, TBC at Oaklands Care Home

We are sorry to hear that your experience of your Mother's care at the home was not a positive one. We are aware that a number of the issues raised has been discussed with you and the appropriate external professionals. As this relates to a personal concern in relation to your Mother's care whilst at the home, I am happy to discuss any new concerns with you and the relevant external contact, therefore please contact me at the home so we can arrange a meeting.

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Review from Glen D (Son of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother went to Oaklands when living at home with mixed dementia was no longer possible.
The progression of the illness in the 10 weeks before we moved Mum to a better home is like nothing I've ever seen before.
This I put squarely at the door of Oaklands management, their lack of staff and lack
of compassion given to their patients. Most staff working there are doing their best but there are just not enough members of staff to go round.
Mum routinely was left in yesterday's clothes, unwashed and without being changed.
We stopped counting the number of times we'd find breakfast still sitting in her room with no members of staff having any knowledge as to what she'd eaten.
Seemingly against the rules patient's medication is not recorded.
Please do not send your loved ones to this home.
Reply from Clare Sheehan, TBC at Oaklands Care Home

Thank you for your review. We are sorry to hear that you feel the experience of your Mother's care at the home was not a positive one. We are aware that a number of the issues raised in this review have been discussed in person with you in previous meetings when your Mother was residing at Oaklands. We have also attended a meeting with other professionals to discuss issues raised. These were investigated and a full report was provided and lessons learned to ensure we provide the kindest possible care at all times. Moving forward I am very happy to discuss any new concerns, please do feel free to arrange a meeting with myself.

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Review from P P (Wife of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would be more comfortable if there was some kind of electronic devices on the doors of the residents' rooms so that only the resident and staff can get into their room. It is not nice that everyone just walks in and out. Things go missing and you go into the room and anyone could be in there, either
sleeping or eating their treats.
Reply from Tracy Hardy, Careline Team Leader at Oaklands Care Home

Thank you for review and comments we greatly appreciate all feedback. We are always looking to enhance the wellbeing and quality of life for our residents and we welcome the suggestion of the use of assistive technology. We will discuss this with our residents, relatives and local authority.

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Review from A A (Daughter of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was taken ill in June 2019 and passed away mid July 2019. She had lived at Oaklands for 3 1/2 years and the care she received was excellent, but especially so during her last few weeks.
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Review from L G (Sister of Resident) published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I cannot praise the care and support given to our sister/mother highly enough. In every aspect, the staff and carers at Oaklands excelled and we shall be forever thankful for making our loved one's last days comfortable and well looked after. Thank you.
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Review from T T (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum 94 was only a resident for 6 weeks respite after a 4 week spell in a mental unit in hospital due to severe depression triggered by her progressing dementia. During her stay, the staff were doing the best they could as there were times when they seemed very short staffed. Mum did have to wait
for staff to become available to change her, or move her to another room or get her pain relief however, they were all very pleasant and caring.
Reply from Claire Hurworth, Care Line Manager at Oaklands Care Home

Thank you for your kind comments regarding the staff. which I will share with the team. Your mother really came out of her shell upon coming to Oaklands and she was a pleasure to be around. I wish her well for the future living back in her own home.
At Oaklands, we pride ourselves in delivering kind care to all our Residents and relatives and as the Home Manager, I discussed your mother’s care with you during her stay. I would be happy to meet with you again to discuss the concerns raised.

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Review from Elaine P (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oaklands remains a care home that I enjoy visiting and that my mother is very happy in. This includes wonderful staff, great facilities and great activities. Only one obstacle to overcome, the laundry.
Reply from Clare Sheehan, Careline Advisor at Oaklands Care Home

Thank you for your kind comments. I will ensure that all our staff are made aware of them. You have also noted that there are issues with our laundry service and I can only apologise for this. To enable me to resolve this issue, could we make an appointment to discuss exactly what is missing? I know you are a regular visitor so if you would like to come to see me to make an appointment or call me on 01268 491491 at your earliest convenience. Once again, thank you for your kind words and your continued support of Oaklands.

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Review from Lesley W (Daughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has a welcoming and caring staff who are only too willing to help both the resident and their family. The home itself is clean, warm and has a friendly and homely atmosphere.
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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Oaklands Care Home is calculated as follows: ( (279 Excellents x 5) + (76 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 372 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaklands Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Claudia

Claudia Nitescu

Job Title: Home Manager Joined: 2025

As a Registered Nurse, Claudia has many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality
of life for residents.
When asked what is her favourite thing about being a Home manager, she remarked,


"My favourite thing about being a Home Manager is having the opportunity to make a real difference- not just in the lives of the residents, but also in building and supporting a strong, motivated team. I love creating an environment where residents feels safe, respected and happy, and where staff feel valued and empowered to do their best work. seeing the positive impact of good leadership every day is incredibly rewarding for me."


If you would like to find out more about Oaklands, Claudia would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Care Home to verify any information. View our terms and conditions. Oaklands Care Home has an Enhanced Service - more info.