These prices are only a guideline, please contact Oaklands Care Home to find out the exact price for your requirements.
Oaklands Care Home has a Review Score of 9.6 (9.624) out of 10, based on 33 reviews in the last 2 years.
Over all time Oaklands Care Home has 107 reviews.
Thank you so much for your feedback. Following on from your query relating to last year’s visiting arrangements, I can reassure you we now have a dedicated functioning visiting room. We also have a new management team at the home, and they both take resident’s dignity and welfare as their utmost priority at all times.
In retrospect, we take all feedback very seriously, as was the case in this instance. We also endeavour to improve the service we offer as a future result. We are sorry that we did not meet all your expectations on this occasion and accept that we did not meet the high standards that we expect to achieve. Please accept our apologies.
Thank you for your review. We are very sorry to hear of these experiences in our Care Home and would welcome the opportunity to communicate directly with you, in order that we may investigate and take appropriate action. Please do not hesitate to make contact via our Careline Service on 0333 999 8699 or by email careline@hc-one.co.uk so that a Senior Manager can address your concerns. We take any concerns raised very seriously, and endeavour to learn all we can from this to improve the care and service we deliver.
Thank you for your comment and feedback. We take concerns very seriously and welcome feedback as this helps us to improve our care quality. We are very sorry to hear about your concerns with your Husband’s appearance during your last visit. The apparel you describe is not acceptable, and we will discuss this with the care team to ensure this is improved with immediate effect and maintained going forward. Please do not hesitate to contact the home management team to discuss any further concerns or queries.
Thank you very much for your compliments regarding the care at Oaklands, we will ensure that the staff receive your feedback. We are currently in the process of improving the laundry management and these changes should be noticed within the home. I am sorry to hear about your experiences with dentures and hearing aids, we will ensure the home manager addresses this with the team and drives improvements. Once again many thanks and if you wish to speak to the home manager please feel free to contact the home directly.
We are sorry to hear that your experience of your Mother's care at the home was not a positive one. We are aware that a number of the issues raised has been discussed with you and the appropriate external professionals. As this relates to a personal concern in relation to your Mother's care whilst at the home, I am happy to discuss any new concerns with you and the relevant external contact, therefore please contact me at the home so we can arrange a meeting.
Thank you for your review. We are sorry to hear that you feel the experience of your Mother's care at the home was not a positive one. We are aware that a number of the issues raised in this review have been discussed in person with you in previous meetings when your Mother was residing at Oaklands. We have also attended a meeting with other professionals to discuss issues raised. These were investigated and a full report was provided and lessons learned to ensure we provide the kindest possible care at all times. Moving forward I am very happy to discuss any new concerns, please do feel free to arrange a meeting with myself.
Thank you for review and comments we greatly appreciate all feedback. We are always looking to enhance the wellbeing and quality of life for our residents and we welcome the suggestion of the use of assistive technology. We will discuss this with our residents, relatives and local authority.
Thank you for your kind comments regarding the staff. which I will share with the team. Your mother really came out of her shell upon coming to Oaklands and she was a pleasure to be around. I wish her well for the future living back in her own home.
At Oaklands, we pride ourselves in delivering kind care to all our Residents and relatives and as the Home Manager, I discussed your mother’s care with you during her stay. I would be happy to meet with you again to discuss the concerns raised.
Thank you for your kind comments. I will ensure that all our staff are made aware of them. You have also noted that there are issues with our laundry service and I can only apologise for this. To enable me to resolve this issue, could we make an appointment to discuss exactly what is missing? I know you are a regular visitor so if you would like to come to see me to make an appointment or call me on 01268 491491 at your earliest convenience. Once again, thank you for your kind words and your continued support of Oaklands.
The Review Score of 9.6 (9.624) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
As a Registered Nurse, Claudia has many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality
of life for residents.
When asked what is her favourite thing about being a Home manager, she remarked,
"My favourite thing about being a Home Manager is having the opportunity to make a real difference- not just in the lives of the residents, but also in building and supporting a strong, motivated team. I love creating an environment where residents feels safe, respected and happy, and where staff feel valued and empowered to do their best work. seeing the positive impact of good leadership every day is incredibly rewarding for me."
If you would like to find out more about Oaklands, Claudia would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Care Home to verify any information. View our terms and conditions. Oaklands Care Home has an Enhanced Service - more info.