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Care Provided by Elgin
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 17 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Elgin to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Mr & Mrs D J Dickson
- Private Owned
Person in charge
- David Dickson (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (11)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (5)
Parking
- Some off street parking available. Please call for details
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Elgin Reviews (20)
Over all time Elgin has 20 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Elgin
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Review from R W (Husband of Resident) published on 3 August 2023 Submitted via Review Postal Card•
Overall Experience
Staff are always pleasant on my visits. They seem caring and attentive to my wife's needs. They are quick to respond to any emergency concerning the wellbeing of the resident.
Staff are always pleasant on my visits. They seem caring and attentive to my wife's needs. They are quick to respond to any emergency concerning the wellbeing of the resident.
Review from Phillip G (Partner of Resident) published on 10 October 2022 Submitted via Postal Card•
Overall Experience
Always found staff very good in all aspects towards residents and myself. They look after my partner brilliantly and no worries about her being here. They all do great jobs.
Always found staff very good in all aspects towards residents and myself. They look after my partner brilliantly and no worries about her being here. They all do great jobs.
Review from A S (Son of Resident) published on 24 February 2022 Submitted via Postal Card•
Overall Experience
Very well cared for. Staff excellent. Lovely atmosphere in the home.
Very well cared for. Staff excellent. Lovely atmosphere in the home.
Review from Neil J (Son of Resident) published on 8 February 2022 Submitted via Postal Card•
Overall Experience
Whilst the furnishings and surroundings of Elgin care home are not lavish, the care given and displayed by all staff, in my experience, has been second to none. The needs of my mother had always been the number one priority of all staff and I have always felt reassured by this.
Whilst the furnishings and surroundings of Elgin care home are not lavish, the care given and displayed by all staff, in my experience, has been second to none. The needs of my mother had always been the number one priority of all staff and I have always felt reassured by this.
Review from T D (Resident / Service User) published on 7 April 2021 Submitted via Postal Card•
Overall Experience
I have been here a few years and I am very happy.
I have been here a few years and I am very happy.
Review from J S (Son of Resident) published on 11 November 2019 Submitted via Review Postal Card•
Overall Experience
A very good care home. Supportive, attentive, friendly, professional caring attitude.
A very good care home. Supportive, attentive, friendly, professional caring attitude.
Review from Patricia H (Friend of Resident) published on 8 January 2019 Submitted via Postal Card•
Overall Experience
Staff very attentive, cleanliness excellent.
Staff very attentive, cleanliness excellent.
Review from Neil C (Grandson of Resident) published on 3 October 2018 Submitted via Postal Card•
Overall Experience
The owner and his team arranged an immediate assessment and were very accommodating. The team were very friendly and professional in giving the care that was needed. I would like to thank all the staff at Elgin care home on behalf of our family.
The owner and his team arranged an immediate assessment and were very accommodating. The team were very friendly and professional in giving the care that was needed. I would like to thank all the staff at Elgin care home on behalf of our family.
Review from Pamela W (Niece of Resident) published on 26 September 2018 Submitted via Postal Card•
Overall Experience
I like the way he is treated, the staff are friendly, helpful, caring and will go that extra mile for him. The care home is very clean and I would recommend this care home. Excellent place.
I like the way he is treated, the staff are friendly, helpful, caring and will go that extra mile for him. The care home is very clean and I would recommend this care home. Excellent place.
Review from Mary C (Resident / Service User) published on 26 September 2018 Submitted via Postal Card•
Overall Experience
I do find the food and care very good, in fact excellent. I feel very safe here and there are plenty of activities. I find the staff very friendly and helpful and can speak to them about any problems that may arise.
I do find the food and care very good, in fact excellent. I feel very safe here and there are plenty of activities. I find the staff very friendly and helpful and can speak to them about any problems that may arise.
Review from Derek W (Friend of Resident) published on 26 September 2018 Submitted via Postal Card•
Overall Experience
I say how well he is being treated, all the staff are always about, they are helpful, friendly, polite and above all caring, you can see it within their approach. Everywhere you go within the home it is clean and tidy. The management is really good and helpful and interested in what we have to say.
I say how well he is being treated, all the staff are always about, they are helpful, friendly, polite and above all caring, you can see it within their approach. Everywhere you go within the home it is clean and tidy. The management is really good and helpful and interested in what we have to say.
Review from Christine B (Daughter of Resident) published on 17 September 2018 Submitted via Website•
Overall Experience
I can not pride this home enough. All members of staff are fantastic, they go above and beyond.
They care for my mum. She hasn’t been so well since being in Elgin House, she was really poorly when she went into Elgin House she has Altzimers, she is clean and well dressed every day, just like my...
I can not pride this home enough. All members of staff are fantastic, they go above and beyond.
They care for my mum. She hasn’t been so well since being in Elgin House, she was really poorly when she went into Elgin House she has Altzimers, she is clean and well dressed every day, just like my mum should look.
She eats and has her medication on time. Which has helped with her condition.
They are stimulated every day.
I really cannot praise Elgin House enough for what they do for her and in turn our family.
They care for my mum. She hasn’t been so well since being in Elgin House, she was really poorly when she went into Elgin House she has Altzimers, she is clean and well dressed every day, just like my mum should look.
She eats and has her medication on time. Which has helped with her condition.
They are stimulated every day.
I really cannot praise Elgin House enough for what they do for her and in turn our family.
A big thank you.
Review from Shirley Anne W (Daughter of Resident) published on 21 August 2018 Submitted via Postal Card•
Overall Experience
All the staff are very welcoming. Certain staff are extra friendly and kind. I telephone each evening to speak to Mum and they are very happy for me to do that which is kind.
Mum has every need catered for, e.g. hair, dental, doctors. Carers are patient and kind when continually asked the same...
All the staff are very welcoming. Certain staff are extra friendly and kind. I telephone each evening to speak to Mum and they are very happy for me to do that which is kind.
Mum has every need catered for, e.g. hair, dental, doctors. Carers are patient and kind when continually asked the same questions and don't get exasperated.
Tea and coffee/biscuits are offered to visitors which is lovely.
Maybe there could be more activities.
Mum has every need catered for, e.g. hair, dental, doctors. Carers are patient and kind when continually asked the same questions and don't get exasperated.
Tea and coffee/biscuits are offered to visitors which is lovely.
Maybe there could be more activities.
Residents perk up when physical and mental exercises take place.
Review from Dorinda R (Daughter of Resident) published on 25 May 2018 Submitted via Review Postal Card•
Overall Experience
Friendly care home, secure. Everyone was known by name. Home cooked meals. Nurse and Doctors always called when needed. Quizzes and music played. Always contactable by telephone.
Friendly care home, secure. Everyone was known by name. Home cooked meals. Nurse and Doctors always called when needed. Quizzes and music played. Always contactable by telephone.
Review from Kenneth W (Resident / Service User) published on 25 May 2018 Submitted via Review Postal Card•
Overall Experience
I've been treated with care, friendliness and respect during the whole period of my stay at Elgin.
I've been treated with care, friendliness and respect during the whole period of my stay at Elgin.
Review from Geraldine J (Wife of Resident) published on 25 May 2018 Submitted via Review Postal Card•
Overall Experience
The Elgin has the nicest, most caring staff. It is like living with family. The accommodation is adequate. Cleanliness OK. The evening menus are peculiar. Could do with a bit more reminiscence during the day.
The Elgin has the nicest, most caring staff. It is like living with family. The accommodation is adequate. Cleanliness OK. The evening menus are peculiar. Could do with a bit more reminiscence during the day.
Review from John K (Son of Resident) published on 25 April 2018 Submitted via Website•
Overall Experience
My brother and I and all the family would like to thank everyone at Elgincare for the amazing care they gave to our dad in his final months, he passed away peacefully yesterday 24th April with a carer by his side holding his hand.
From the day our dad went into Elgincare they made him feel...
My brother and I and all the family would like to thank everyone at Elgincare for the amazing care they gave to our dad in his final months, he passed away peacefully yesterday 24th April with a carer by his side holding his hand.
From the day our dad went into Elgincare they made him feel special, made him smile and above all made him comfortable.
It is everyone's worst fear when the day comes that you have to make that difficult decision to put a loved one into a care home but Elgincare and all the staff put our minds at rest from the very first day and continued with their care and support to the end.
From the day our dad went into Elgincare they made him feel special, made him smile and above all made him comfortable.
It is everyone's worst fear when the day comes that you have to make that difficult decision to put a loved one into a care home but Elgincare and all the staff put our minds at rest from the very first day and continued with their care and support to the end.
A very big thanks to everyone at Elgincare.
↩Reply from David Dickson, Manager at Elgin
Hello John,
Thank you very much for the kind words.
It was a pleasure looking after your father and also getting to know you and your family. Although only with us for a short period of time, we will miss him and look back with fond memories.
Review from J R (Resident / Service User) published on 25 April 2017 Submitted via Review Postal Card•
Overall Experience
This is a friendly and accommodating care. The staff are very caring and help as much as they can. The food is of a good standard and well presented. However, a few hooks/shelves and a mirror in the bathroom would be appreciated.
This is a friendly and accommodating care. The staff are very caring and help as much as they can. The food is of a good standard and well presented. However, a few hooks/shelves and a mirror in the bathroom would be appreciated.
Review from A K (Friend of Resident) published on 31 March 2017 Submitted via Review Postal Card•
Overall Experience
Carers are always friendly and caring. Remembering visitors when long-lasting.
Carers are always friendly and caring. Remembering visitors when long-lasting.
Review from Sally H (Daughter of Resident) published on 15 February 2016 Submitted via Review Postal Card•
Overall Experience
We have been so impressed by the commitment shown by all staff at Elgin.
My father appears to be so well looked after and we are constantly updated with his progress. If there are any issues regarding medication etc we are immediately contacted.
My father appears to be so well looked after and we are constantly updated with his progress. If there are any issues regarding medication etc we are immediately contacted.
A huge 'thank you' during difficult times.
We have been so impressed by the commitment shown by all staff at Elgin.
My father appears to be so well looked after and we are constantly updated with his progress. If there are any issues regarding medication etc we are immediately contacted.
My father appears to be so well looked after and we are constantly updated with his progress. If there are any issues regarding medication etc we are immediately contacted.
A huge 'thank you' during difficult times.
↩Reply from David Dickson, Registered Manager at Elgin
Thank you Sally for taking the time to share your personal experience of our care service. We aim for our care provision to address the needs of each individual who resides with us in a person-centred and respectful way. It is great to hear that this being achieved for your father.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 April 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Elgin.
Accreditations
There are no accreditations posted yet for Elgin.
Meet the Team (0)
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Frequently Asked Questions about Elgin
What types of Care is Elgin registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Elgin have?
There are 11 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Elgin?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Elgin to the centre of Westcliff-on-Sea?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elgin to verify any information. View our terms and conditions. Elgin has a Basic Service -what a Basic Service includes.