Elgin

12/14 Manor Road, Westcliff-on-Sea SS0 7SS

Elgin Care is a small, family-run care home, located in Westcliff-on-Sea, Essex and provides high-quality care to older people.

The home is secure and relaxed and creates a safe and friendly environment where each resident is valued and respected.

The philosophy of person-centred care is put into practice by a dedicated team of staff and through the provision of tailor-made daily care planning.

A daily activities programme is available for residents which includes visiting musicians, coffee mornings, fundraising events, visiting prayer group, visiting choir and organised transport to specialist clubs and events in the local area.

Owner: Mr & Mrs D J Dickson

Person in charge: David Dickson (Registered Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 11

Shared Rooms: 3

Rooms with ensuite WC: 2

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Some off street parking available. Please call for details

Latest Care Quality Commission* Report on Elgin: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Elgin is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Elgin in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.289 for Elgin is calculated as follows: ( (39 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.289

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Elgin is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 4 Reviews ÷ 3.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Elgin has a Review Score of 9 (9.039) from 7 Reviews


Average Ratings

  • Excellent
    2
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elgin?

  • Extremely LIKELY
    4
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elgin

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The Elgin has the nicest, most caring staff. It is like living with family. The accommodation is adequate. Cleanliness OK. The evening menus are peculiar. Could do with a bit more reminiscence during the day.

How likely would you be to recommend Elgin? Likely

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Average Rating:   3.6 out of 5

I've been treated with care, friendliness and respect during the whole period of my stay at Elgin.

How likely would you be to recommend Elgin? Likely

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Average Rating:   4.4 out of 5

Friendly care home, secure. Everyone was known by name. Home cooked meals. Nurse and Doctors always called when needed. Quizzes and music played. Always contactable by telephone.

How likely would you be to recommend Elgin? Extremely Likely

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Average Rating:   4.5 out of 5

My brother and I and all the family would like to thank everyone at Elgincare for the amazing care they gave to our dad in his final months, he passed away peacefully yesterday 24th April with a carer by his side holding his hand.
From the day our dad went into Elgincare they made him feel special, made him smile and above all made him comfortable.
It is everyone's worst fear when the day comes that you have to make that difficult decision to put a loved one into a care home but Elgincare and all the staff put our minds at rest from the very first day and continued with their care and support to the end.
A very big thanks to everyone at Elgincare.

How likely would you be to recommend Elgin? Extremely Likely

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Average Rating:   5 out of 5

David Dickson, Manager at Elgin responded to this review on 25 Apr 2018:

Hello John,

Thank you very much for the kind words.

It was a pleasure looking after your father and also getting to know you and your family. Although only with us for a short period of time, we will miss him and look back with fond memories.

This is a friendly and accommodating care. The staff are very caring and help as much as they can. The food is of a good standard and well presented. However, a few hooks/shelves and a mirror in the bathroom would be appreciated.

How likely would you be to recommend Elgin? Likely

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Average Rating:   3.6 out of 5

Carers are always friendly and caring. Remembering visitors when long-lasting.

How likely would you be to recommend Elgin? Extremely Likely

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Average Rating:   4.4 out of 5

We have been so impressed by the commitment shown by all staff at Elgin.
My father appears to be so well looked after and we are constantly updated with his progress. If there are any issues regarding medication etc we are immediately contacted.
A huge 'thank you' during difficult times.

How likely would you be to recommend Elgin? Extremely Likely

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Average Rating:   4.4 out of 5

David Dickson, Registered Manager at Elgin responded to this review on 15 Feb 2016:

Thank you Sally for taking the time to share your personal experience of our care service. We aim for our care provision to address the needs of each individual who resides with us in a person-centred and respectful way. It is great to hear that this being achieved for your father.

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Bed Vacancies

2 Bed Vacancies

posted 23 May 2018

x1 Premium Large Single (Large enough to use as a double for a couple). 5 Large sash windows set at the front of the Home. Vanity unit, tv point, x2 call points, shelving for personal items, window seating Lift access available.

x1 Single room located at rear of building. A very comfortable room with tv point, vanity unit, call point, shelving for personal items etc. Lift access available

Awards / Recognitions

There are currently no awards/recognitions posted yet for Elgin

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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