Owner: Barry Norton Waters
Person in charge: Fazlee Painchun (Manager)
Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages from 65 to 100.
Single Rooms: 17
Rooms with ensuite WC: 4
Weekly Charges Guide: Personal Care Single £490 – £560 (These prices are only a guideline, please contact The Lilacs to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Lilacs: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 3.8 (maximum of 10) for The Lilacs is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Lilacs in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.75 for The Lilacs is calculated as follows: ( (3 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 3.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for The Lilacs is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 0 Reviews ÷ 3.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Lilacs has a Review Score of 3.8 (3.750) from 1 Reviews
Review submitted from a Website Submission by Theo (Son of Resident) on Tuesday 27 October 2015. Relates to October 2015.
My mom's activity logs/records accuracy can be improved, and be a little more informative, rather than giving a very brief often repetitive summary. For example the logs could include a daily food/drink menu of mom has been eating/drinking, and at what times.
It would be nice if there were some light physical activities for my mom to take part in, I do realise that Lilacs isn't a rehabilitation centre, but light physical activities could reduce mom's current feet swelling.
How likely would you be to recommend The Lilacs? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
Rooms
Value for Money
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