Orchard Lodge

22 Orchard Road, Havant PO9 1AU
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8.6 6 Reviews
  • Orchard Lodge, Havant
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • For a maximum of 6 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Zoe Jeffery (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (6)
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Orchard Lodge Reviews (6)

8.6

Orchard Lodge has a Review Score of 8.6 (8.560) out of 10, based on 2 reviews in the last 2 years. Over all time Orchard Lodge has 6 reviews.

Overall Experience

  • 3
  • 3
  • 0
  • 0
  • 0

Date Published

6
2
2
2
4

Review from Wendy L (Sister of Resident) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit Orchard lodge to see my sister I am always greeted in a friendly manner by staff members. I feel that my sister is settled and seems happy within the Orchard community. She enjoys her trips out and it gives me great peace of mind to know that both her health and social needs are being
met.The staff have taken the time to get to know my sister and I am regularly updated about her wellbeing. Overall I happy with the care she receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Value for Money

Review from Ray W (Brother of Resident) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always welcome my sister and I to the home and even know exactly how to make my sisters coffee without her having to explain. When we visit our brother, he always looks very smart and wears presentable clothing. If ever we have a question, the staff can give us an answer and they are always
looking to make our brother's life as comfortable as possible. Recently, he has become very sleepy and the staff are in talks with his doctor to slowly reduce his meds to give him a better quality of life. We can see that the staff really do care for our brother and he regularly goes out on trips, which he really enjoys. We know he is looked after and cared for very much which is comforting as we live a fair distance away and so can only get to see him once a week. Orchard Lodge is a lovely home for our brother and we know he is happy living there.

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Treated with Dignity

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Review from Brian S (Relative of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a delight to visit Orchard Lodge and see my relative. The welcome is always warm and accommodating and attention to visitors is very good.
The staff are similarly attentive to the residents and evidently care about those they are responsible for. It is very reassuring for us as a family,
to know that our relation is safe, secure and being genuinely loved and cared for.

Reply from Sandra Burgess, HR Manager at Orchard Lodge

Thank you for your feedback, it's good to know the family are confident their relative is in safe and caring hands.

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Review from Ray W (Brother of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have worked extremely well and have developed a good understanding and bond with my brother. They have made him welcome in the short space of time he has had at Orchard Lodge as they do with me and my family during visits. After an unsettled spell, staff have worked out the cause of the problem
and now I see my brother the happiest he has been for many years. My brother is occupied either at the Lodge or on many trips out, which makes him very happy and content.

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Review from Margaret D (Sister of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I go to visit my brother the staff on duty couldn't be nicer. They are all very professional but at the same time very friendly, nothing is too much trouble and it is like a home from home.
They will sit down with you and answer any questions you have and inform you what he has been doing
and where he has been.
A very lovely home, he seems happier than he has been for a long time.
I couldn't be happier.

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Review from J P (Independent Advocate Deputyship) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management treat service users/residents with dignity. Using a person-centered and inclusive approach to ensure the lives of the residents are meaningful and their wellbeing is enhanced.

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Current Review Score: 8.6 (8.560)

Overview of Review Score

The Review Score of 8.6 (8.560) out of 10 for Orchard Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.435 for Orchard Lodge is calculated as follows: ( (10 Excellents x 5) + (13 Goods x 4) ) ÷ 23 Ratings = 4.435

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Orchard Lodge is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 2 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Orchard Lodge

What types of Care is Orchard Lodge registered for?

Learning Disability / Autism, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchard Lodge have?

There are 6 Single Rooms.

What are the Facilities & Services at Orchard Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard Lodge to the centre of Havant?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Lodge to verify any information. View our terms and conditions. Orchard Lodge has an Basic Service - more info.