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- Fleet Hall Care Home - Avery Collection

The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)



The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)



Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.
Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in...
Care Provided by Fleet Hall Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Fleet Hall Care Home - Avery Collection for full pricing details and T&Cs.
Contact Fleet Hall Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Louise Smith(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (10)
- Single Rooms with ensuite Wet Room (20)
Fleet Hall Care Home - Avery Collection Reviews (123)
Fleet Hall Care Home - Avery Collection has a Review Score of 9.9 (9.880) out of 10, based on 28 reviews in the last 2 years.
Over all time Fleet Hall Care Home - Avery Collection has 123 reviews.
We all enjoyed the entertainment, he enjoyed joining in with music.
Reception was always very welcoming and always someone to greet you.
Nothing was too much trouble with excellent personal customer service from day one.
We would and have recommended Sunrise.
Thank you.
Thank you for taking the time to review Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming him back in the future if his requirements change.
Sunrise of Fleet provided my mother with the best possible care during the five months she was with them. The facilities are first-class but, more importantly, all of the staff were caring and friendly, both to Mum and to us, her family. Mum even thanked me for finding such a lovely care home for her. During the last weeks, when she was ill, the care team looked after her attentively, with gentleness and compassion.
Here at Sunrise of Fleet we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
My father spent 17 days at Sunrise Fleet. He settled in well, mainly I think due to the gentle and sympathetic care he received. There was difficulty on day one when we felt that someone should have been present to help us unpack his possessions and explain to us how they would approach his care. We felt left to our own devices with no support and no idea how to get dad a cup of tea or arrange his shower or generally fit in. However, from day two the care was excellent. Dad was showered and dressed daily, he had lunch in the dining room and sat in the lounge, then returned to his room where he was checked on regularly. He seemed happy and relaxed. Thank you to all of the care team. We felt confident that dad was being treated with care, dignity and thoughtfulness.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue you experienced, however, thank you for your kind words.
My wife was a resident at Sunrise for three months an excellent care home, great staff and lovely surroundings. I cannot fault the care my wife received thank you to everyone at Sunrise.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Care provided is excellent with a good range of activities. I think that sometimes the food could be a bit more basic i.e fewer rich sauces but generally, it is good. The rooms are good and the fact the residents can bring there own furniture is a real bonus and helps the resident feel like it's their own home.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Sometimes (and understandably) laundry gets confused. Also, prices have crept up a bit excessively. Overall though it’s a really good home. The staff are fantastic.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families...
My mother is cared for with compassion and dignity in a warm and caring environment. All her daily needs are met and I know she is in a safe place. There is a good selection of activities offered to residents, especially music.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Overall I've found the place to be clean and tidy. All staff are caring and helpful and treat residents with dignity. Plenty of activities entertainment and trips out.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
I find the staff very friendly and helpful. Always on hand with a smile. No job is too difficult for them and they genuinely care about the residents. The meals are very good too.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Sunrise of Fleet sets out to provide a wide range of activities for residents, into which they can opt to participate or not as they see fit. The care offered is balanced between ensuring that infirmities are handled with sensitivity and discretion, whilst respecting the rights and wishes of the individual.
As a home, it is always very welcoming and inclusive towards families. The staff are also very good at making families aware of any concerns that arise.
Meals are generally very good. However, there can be a lack of variety outside of the established menu.
Like many similar establishments, Sunrise has a population of residents who need occasional support throughout the day. Sometimes the time for staff to become available can be longer than desirable. A consistency of regular staff and familiar faces is a valued priority for this family.
The building has now been in use for some years. Some of the infrastructures in the public areas is starting to look a little tired.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's...
The rooms are very well thought out and the decor and quiet places around the top floor, have been nicely done. There are plenty of activities for those that are capable, and various interactions like singing and music for the least active.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
I am very happy with the care being provided for my mother. I chose Sunrise to care for my mother for a number of reasons. It does not feel like a Care Home, it is much more like a hotel. It is a pleasant place to visit. The food is excellent, there is always a choice and it is varied. They have an extensive list of daily activities and a lot of energy and thought goes into providing them. The care provided is excellent, there are some outstanding members of staff who act with amazing professionalism, compassion and also have a great sense of fun. They have also supported me when things have been difficult. If I have a concern there is always someone who I can approach. Staff are proactive in addressing my mother's needs and encourage her to be mobile and participate in activities. Overall I feel reassured that despite my mother's frailty, Sunrise is maximising her quality of life.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Great care and brilliant activities. Nice calm atmosphere. Excellent medical care. Mum has been very happy.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
The home delivers residents, a place to call their own but with many activities and outings giving each resident many choices and the opportunity to have a good quality of life.
The food is of a high standard varied and plentiful. The dining room has the ambience of a refined hotel restaurant.
The public rooms are tastefully furnished and give room to move about with walking aids except the "Bistro" is too cluttered.
The gardens surrounding the property, whilst quite small, give residents the opportunity for fresh air.
Limited parking is available for visitors, with a covered porch for residents to enter transport in the dry.
The staff are wonderful with a great attitude that makes a happy home.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.
My mother-in-law feels secure and happy at Sunrise of Fleet, enjoys the activities and outings and benefits from the personalised care. She and other residents are always treated with respect and gentleness.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.
I moved my aunt to the home in December and it is wonderful. The staff are amazing, they are kind, caring and professional. They are always there to offer help and support to both my aunt and myself. I can’t praise them enough. My aunt is a different person treated with respect and dignity. It’s like being in a luxurious hotel.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Having looked at several similarly priced care homes in Hampshire, I think Sunrise of Fleet is one of the best. It is light, bright and cheerful and has more the feeling of a hotel than a hospital. The staff seem great and there's a wide range of activities on offer for the residents. People seem generally to be happy.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.
Excellent service provided with a lot of activities to keep body and mind active. Not cheap but well worth it if cost is acceptable.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
My father currently resides in the Sunrise Care Home in Fleet. Our experience to date of the service they provide is exemplary. The facilities, location and most importantly, the staff, are excellent. They have provided my father with an extremely high level of care and they have provided myself and the rest of his family with the reassurance that he is safe and happy and is being treated with the respect that he deserves. I cannot recommend this establishment enough.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Feels like a residential hotel with many and varied activities going on, especially during weekdays. Staff seem very caring and take their duty of care responsibilities seriously. One or two issues with cleaning at weekends occurred but were dealt with satisfactorily. My mother is quite frail now but is treated with respect at all times. Cost is expensive but covers most activities inclusively.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Fleet Hall Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Fleet Hall Care Home - Avery Collection.
Meet the Team (7)

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.
I enjoy meeting lots of people and building lasting relationships.
Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.

I have three decades of knowledge and experience in catering in many different settings.
I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.
My team and I strive to provide a tasty and enjoyable dining experience for all our residents.

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.
We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. I have found my passion working in care. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.
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