Fleet Hall Care Home - Avery Collection

Sunrise has been brilliant during the whole Coronavirus lockdown, keeping us informed and finding innovative ways to entertain and look after my mother.

On the whole satisfactory.

Thank you.

Sunrise of Fleet provided my mother with the best possible care during the five months she was with them. The facilities are first-class but, more importantly, all of the staff were caring and friendly, both to Mum and to us, her family. Mum even thanked me for finding such a lovely care home for her. During the last weeks, when she was ill, the care team looked after her attentively, with gentleness and compassion.

My father spent 17 days at Sunrise Fleet. He settled in well, mainly I think due to the gentle and sympathetic care he received. There was difficulty on day one when we felt that someone should have been present to help us unpack his possessions and explain to us how they would approach his care. We felt left to our own devices with no support and no idea how to get dad a cup of tea or arrange his shower or generally fit in. However, from day two the care was excellent. Dad was showered and dressed daily, he had lunch in the dining room and sat in the lounge, then returned to his room where he was checked on regularly. He seemed happy and relaxed. Thank you to all of the care team. We felt confident that dad was being treated with care, dignity and thoughtfulness.

My wife was a resident at Sunrise for three months an excellent care home, great staff and lovely surroundings. I cannot fault the care my wife received thank you to everyone at Sunrise.

Care provided is excellent with a good range of activities. I think that sometimes the food could be a bit more basic i.e fewer rich sauces but generally, it is good. The rooms are good and the fact the residents can bring there own furniture is a real bonus and helps the resident feel like it's their own home.

Sometimes (and understandably) laundry gets confused. Also, prices have crept up a bit excessively. Overall though it’s a really good home. The staff are fantastic.

My mother is cared for with compassion and dignity in a warm and caring environment. All her daily needs are met and I know she is in a safe place. There is a good selection of activities offered to residents, especially music.

Overall I've found the place to be clean and tidy. All staff are caring and helpful and treat residents with dignity. Plenty of activities entertainment and trips out.

I find the staff very friendly and helpful. Always on hand with a smile. No job is too difficult for them and they genuinely care about the residents. The meals are very good too.

Sunrise of Fleet sets out to provide a wide range of activities for residents, into which they can opt to participate or not as they see fit. The care offered is balanced between ensuring that infirmities are handled with sensitivity and discretion, whilst respecting the rights and wishes of the individual.

As a home, it is always very welcoming and inclusive towards families. The staff are also very good at making families aware of any concerns that arise.

Meals are generally very good. However, there can be a lack of variety outside of the established menu.

Like many similar establishments, Sunrise has a population of residents who need occasional support throughout the day. Sometimes the time for staff to become available can be longer than desirable. A consistency of regular staff and familiar faces is a valued priority for this family.

The building has now been in use for some years. Some of the infrastructures in the public areas is starting to look a little tired.

The rooms are very well thought out and the decor and quiet places around the top floor, have been nicely done. There are plenty of activities for those that are capable, and various interactions like singing and music for the least active.

I am very happy with the care being provided for my mother. I chose Sunrise to care for my mother for a number of reasons. It does not feel like a Care Home, it is much more like a hotel. It is a pleasant place to visit. The food is excellent, there is always a choice and it is varied. They have an extensive list of daily activities and a lot of energy and thought goes into providing them. The care provided is excellent, there are some outstanding members of staff who act with amazing professionalism, compassion and also have a great sense of fun. They have also supported me when things have been difficult. If I have a concern there is always someone who I can approach. Staff are proactive in addressing my mother's needs and encourage her to be mobile and participate in activities. Overall I feel reassured that despite my mother's frailty, Sunrise is maximising her quality of life.

Great care and brilliant activities. Nice calm atmosphere. Excellent medical care. Mum has been very happy.

The staff are wonderful with a great attitude that makes a happy home.

My mother-in-law feels secure and happy at Sunrise of Fleet, enjoys the activities and outings and benefits from the personalised care. She and other residents are always treated with respect and gentleness.

I moved my aunt to the home in December and it is wonderful. The staff are amazing, they are kind, caring and professional. They are always there to offer help and support to both my aunt and myself. I can’t praise them enough. My aunt is a different person treated with respect and dignity. It’s like being in a luxurious hotel.

Having looked at several similarly priced care homes in Hampshire, I think Sunrise of Fleet is one of the best. It is light, bright and cheerful and has more the feeling of a hotel than a hospital. The staff seem great and there's a wide range of activities on offer for the residents. People seem generally to be happy.

Excellent service provided with a lot of activities to keep body and mind active. Not cheap but well worth it if cost is acceptable.