55 Harestock Road, Winchester SO22 6NT
Group: Hampshire County Council
Person in charge: Chirstine Fermor (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Local Authority Owned , Registered for a maximum of 74 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 74
Latest Care Quality Commission* Report on Westholme Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Westholme Care Home has a Review Score of 4.9 (4.917)
The Review Score of 4.9 (maximum of 10) for Westholme Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Westholme Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Westholme Care Home is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Westholme Care Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 0 Reviews ÷ 14.8 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Dawn B (Daughter of Resident) on Thursday 22 October 2015. Relates to October 2014.
When mum came to Westholme (Peacock) we had just been told that mum would never walk again as you could imagine this was very hard to accept, mum was very down and just wanted to come home and I feared how mum would cope with being at Westholme as she has problems communicating due to the brain damage from the stroke. Right from the moment we arrived at Peacock I couldn't believe the kindness and friendliness of the staff, they were just lovely with mum it put my mind at ease as I was finding it hard to leave her. Mum settled very well and was happy which made life a lot easier for all the family. The Occupational Therapists on Peacock were amazing with mum she really responded to them and they where so patient and caring, their hard work really paid off when against all the odds mum walked using a gutter frame, when they rang and told me I just cried I never thought this was possible after all mum had been through. I will never be able to thank you enough for all your hard work, you have an amazing team on Peacock, I would like to thank the lovely nurses and all the care team,you all run a great unit and I hope you continue to help people like my mum
How likely would you be to recommend Westholme Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Westholme Care Home