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Hampshire County Council Reviews (53)
Reviews posted for members of Hampshire County Council
Review of
Westholme Care Home
from Mark S (Son of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are great, Sweet Honey and Empress ming especially :-) All very friendly and helpful, Mum is popular hence smiley faces when in her room. Easy to get to, always a space to park and a free COT if you want one.
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Review of
Bickerley Green
from Claire H (Friend of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our dear friend went to Bickerley Green two years ago, and right from the start we were confident he would be well looked after. The residential Home Manager was excellent and she and her Team did everything to ensure all his needs were considered and provided for. Every time we visited him we received
a very warm welcome by all the staff and were made to feel very much at home. We were also always kept up to date with any health issues or concerns. When he sadly had to move to the Nursing unit, due to his failing health, again his care was exceptional, the Head of Nursing and her team gave him first class medical care and attention during his final few months. Also the members of staff involved with the residents entertainment and mental welfare were also exceptional...nothing was too much trouble to keep everyone happy and entertained.
We would like to say the biggest Thank You to Bickerley Green and would recommend them 100% to anyone considering going to stay.
We would like to say the biggest Thank You to Bickerley Green and would recommend them 100% to anyone considering going to stay.
Reply from Tracy Flint, Manager at Bickerley GreenDear Claire, thank you so much for taking the time to share your kind words. We are thrilled to hear that you feel your friends needs were considered and provided for and also that you received a warm welcome when you came to visit. It is always heart warming for our staff to hear their efforts described as exceptional. I will be sure to share your review with the whole team, they will be delighted. Best wishes Tracy Flint
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Review of
Westholme Care Home
from T A (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
When my Dad arrived at the care home in the evening, he was left on a bed with an un-inflated air mattress. When my Dad's partner visited after lunch the next day, he was still on the same mattress. He spent almost 24 hours without the air mattress. It was only when his partner insisted that action
was taken to resolve this that anything was done. The air mattress machine was found to be faulty and had to be changed.
My Dad only had a few teeth and some swallowing difficulties. He was not offered a soft diet. He was not offered encouragement with managing his oral care. At one visit, his water beaker was within his reach, but his water jug was not, apparently because it may be spilt. The buzzer was not always responded to. He was not encouraged to mobilize or sit in his chair, resulting in further muscle atrophy. He was only reviewed by a paramedic when he had been in the home for 2 weeks, after his partner reported concerns about his swallowing.
My Dad only had a few teeth and some swallowing difficulties. He was not offered a soft diet. He was not offered encouragement with managing his oral care. At one visit, his water beaker was within his reach, but his water jug was not, apparently because it may be spilt. The buzzer was not always responded to. He was not encouraged to mobilize or sit in his chair, resulting in further muscle atrophy. He was only reviewed by a paramedic when he had been in the home for 2 weeks, after his partner reported concerns about his swallowing.
Reply from Christine Fermor, Manager at Westholme Care HomeThank you for taking the time to share your concerns. We were deeply concerned to read about your experiences regarding the above, uninflated mattress, swallowing difficulties, the buzzer was not always responded, not encouraged to mobilise or sit in his chair and only seen by the paramedic in the 2 weeks of their stay at Westholme.
At Westholme Care Home, the safety and dignity of our residents are our absolute priority, and we take feedback regarding these standards very seriously. We are genuinely sorry that you felt short on this occasion. A detailed report of our investigations has been sent to you direct by email. If their is anything else you would like us to discuss please do not hesitate to contact the manager.
At Westholme Care Home, the safety and dignity of our residents are our absolute priority, and we take feedback regarding these standards very seriously. We are genuinely sorry that you felt short on this occasion. A detailed report of our investigations has been sent to you direct by email. If their is anything else you would like us to discuss please do not hesitate to contact the manager.
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Review of
Emsworth House
from Annemarie W (Wife of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
No frills care home, clean and well organised. Great carers who give all the love and attention one could ask for.. Cannot fault anything in the service given, includinng thereception staff who were always friendly and available.
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Review of
Bickerley Green
from Valerie H (Sister of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother is a perminent, full-time resident at Bickerely Green. He, and we, could not be happier with his care and the staff. My brother looks very well and is more content than he has been in years. The activities and staff interaction provide the stimulus essential to his well being. We cannot speak
highly enough about the staff.
Reply from Tracy Flint, Manager at Bickerley GreenHi - thank you for your kind words. It was lovely to see you and we hope you had a good journey home. We're delighted to hear that we're doing a great job supporting your brother. I must agree our activities team really think outside the box and I believe your brother is keen to zip wire again. I need to prepare my nerve for this.We look forward to welcoming you again soon.
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Review of
Bickerley Green
from Kelly C (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
amazing staff , pure empathy,professionalism and welcoming . my mother in law has settled in well and as a large family we are grateful to you all for your care for mum . the fete and entertainment you provide makes it that extra special
Reply from Tracy Flint, Manager at Bickerley GreenThank you so much for taking the time to complete this review. I'm really happy that you are pleased with the activities we provide which is purely driven by our residents choices. I'll ensure the team are aware of your lovely words.
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Review of
Bickerley Green
from Karen P (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are so kind and caring to residents .
They treat them like their own family
They work extremely hard
Food for residents is plentiful and varied .
They are always positive in attitude and always doing different and exciting activities.
The only drawback is they could do with more
They treat them like their own family
They work extremely hard
Food for residents is plentiful and varied .
They are always positive in attitude and always doing different and exciting activities.
The only drawback is they could do with more
staff .
Reply from Tracy Flint, Manager at Bickerley GreenThank you so much for taking the time to leave this review. I will pass on your kind words to all the staff, its lovely to hear that you feel the residents are treated like family and that we provide good opportunities for activities, we do like to think outside the box. In an ideal world we would have lots of spare staff on daily but unfortunately this isn't possible however just to reassure you we work with a generous staffing ratio and are almost fully staffed at present which is really positive.
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Review of
Bickerley Green
from Elaine P (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad moved into Bickerley Green at the end of July after 8 weeks in hospital. The care since he got there has been brilliant with caring and kind staff. Everyone always says hello and they are very thoughtful.
Dads mobility has improved and he is eating better. We knew he could no longer be independent
Dads mobility has improved and he is eating better. We knew he could no longer be independent
but at nearly 97 he is in the best place. The whole family are pleased with his progress and with the home.
Reply from Tracy Flint, Manager at Bickerley GreenThank you for taking the time to write this wonderful review. We are so pleased to hear that you feel your Dad's mobility and nutritional intake has improved. It's an absolute pleasure to have your dad as part of our Bickerley Green family and we will ensure the staff are made aware of your kind words.
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Review of
Bickerley Green
from Susan P (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been resident at Bickerley Green since mid- June 2024. In that time the staff have been unfailingly supportive of her needs and those of her friends and family. Her physical and mental wellbeing is their primary concern, but they also provide simple friendships in the way they interact with
her and with my brother and me. Not only do I see the highest ethical standards displayed, but also it is clear that the people who work and volunteer here genuinely care.
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Review of
Emsworth House
from Vanessa D (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
There are no fancy tablecloths, china or curtains in Emsworth House, there is, caring, empathetic and supportive staff who support the residents in their care. My Mother is receiving her end of life care there at the moment, we are kept fully up to date with all aspects of her well being. The most important
thing for our family is that my mother is shown kindness, surrounded by people that are making her last few days a happy, relaxing and calm environment. This is without doubt what she is experiencing.
I have seen the way other residents have been treated whilst I am there and all the residents are treated with compassion and given dignity, which is very important. They have their own 'nail salon' where they are able to be pampered. The visitors are treated with respect and understanding in what is a very difficult time, the staff seem to know exactly what to say and when to say it. I highly recommend Emsworth House, they have provided a calm place for mum in her last few weeks.
I have seen the way other residents have been treated whilst I am there and all the residents are treated with compassion and given dignity, which is very important. They have their own 'nail salon' where they are able to be pampered. The visitors are treated with respect and understanding in what is a very difficult time, the staff seem to know exactly what to say and when to say it. I highly recommend Emsworth House, they have provided a calm place for mum in her last few weeks.
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Review of
Emsworth House
from Christine S (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father spent the last two months of his life being cared for by Emsworth House Nursing Home. We as a family so wish he could have been allocated a bed there before, but he was in and out of hospital so much, poor man.
I would like to say that all the staff without exception were, kind, caring,
I would like to say that all the staff without exception were, kind, caring,
attentive, not only to my dad, but to my 90 year old mother who visited him every day. In his last few hours, he was shown love, kindness, dignity and respect and when he passed we were not rushed in anyway. I have nothing but praised for the experience we had at Emsworth House. It was far superior to the care and attention shown at some of the other 'nursing homes' where we paid thousands of pounds for respite care. Thank you Emsworth House.
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Review of
Westholme Care Home
from Sheila D (Partner of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visited my partner for Valentine's Day, had a lovely meal with a bottle of fizz, staff couldn't have done more to make it a lovely experience. Always very helpful and friendly. My partner is certainly well looked after. Thank you.
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Review of
Bickerley Green
from E K (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a resident at Bickerley Green since June this year. We couldn't have picked a better place for her to live. The staff are excellent, they always make time for us, whether we have a query or just to have a chat. They are very tuned in to mum's needs and requirements. There is something going
on every day, whether it's singing, knit and natter, films to watch or crosswords/quizzes. Visitors are encouraged to join in too! There are lots of other events going on throughout the year, The Christmas Fayre and Bickfest (2 day music festival) to name a couple. Residents also go out too, to the garden centre or to see the Remembrance poppy display in the town. Nothing is too much trouble, if ever there has been a problem the staff contact me immediately and keep me up to date with what's going on. The food is lovely too! We are very happy with mum's care at Bickerley, and are very pleased that she is well cared for and that the staff treat her as if she was their own relative.
Reply from Tracy Flint, Manager at Bickerley GreenThank you so much for your lovely words. We are delighted that you are pleased with the care and activities we provide, which are all driven by the residents. It's good to hear such positive feedback which I will pass on to the team.
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Review of
Forest Court Nursing Home
from Michelle A (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Where do I start? My mum was staying here for respite whilst being assessed. After a weeks stay she fell poorly and was admitted to hospital. 44 hours after her admission the care home called me to say they were packing my mums things because the rules were if your away from the home for 48 hours or
more then your bed will be closed. They called me after 44 hours to say she was not welcome back. I later find out that actually my mums bed was given to someone else shortly after her hospital admission! My mum was left homeless! She had COPD and was very poorly, she made it quite clear she did not want to spend what time she had left in hospital but Forest Court refused to take her back. They caused a lot of distress on me, my mum and my family and we are absolutely disgusted. They lady that called was rude, they tried to claim mums wheelchair too, we still had time to get mum back to Forest Court for her wishes but they said no, my mum died in hospital 3 weeks later!
Reply from Katie Sutton, Reablement Lead at Forest Court Nursing HomeI am sorry to hear you were distressed by your experience at Forest Court. Your Mum was admitted to one of our Short-Term Service assessment bed but as you said, became medically unwell and had to return to hospital. The beds are funded by the NHS and the policy is in the event of readmission to the hospital, the short-term service bed is closed within 48 hours. We followed this procedure and after 48 hours her room was allocated to another patient from the hospital.
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Review of
Hawthorne Court Nursing Home
from Robert L (Partner of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner was in Hawthorne for the last two years of her life.
I cannot express my gratitude for all the care she received. Hawthorne staff went far and beyond to make her comfortable and cared for. They also took time to ensure that I was alright and coping with a difficult situation.
To anyone
I cannot express my gratitude for all the care she received. Hawthorne staff went far and beyond to make her comfortable and cared for. They also took time to ensure that I was alright and coping with a difficult situation.
To anyone
whose loved one goes into Hawthorne, I would say you're lucky. They couldn't be anywhere better, thank you everyone for everything.
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Review of
Bickerley Green
from T W (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was absolutely devastated when I was unable to care for my mum at home after she had lived with us for 7 years. I honestly feel now that I couldn’t have found anywhere better for her to be. It has probably taken my mum about 6 months to settle and accept I was unable to care for her properly on my
own and the staff are absolutely amazing with my mum. The manager and all the staff truly care. The staff who organise all the events do an amazing job. All the family are made very welcome at any time. (We are putting our names down so we can come here too.) Thank you Bickerly Care Home.
Reply from Tracy Flint, Manager at Bickerley GreenThank you for your kind words and taking the time to leave a review. I'll add you name to the waiting list!
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Review of
Forest Court Nursing Home
from Rob G (Son of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Support and help given to my mum are great; she is enjoying the food, her room is clean, the staff are in attendance all the time, the common areas are clean and tidy, and the staff are so friendly, not only nursing and cleaning, but also the chef's (met in the lift) reception staff, and the manager,
this place is a credit to the local authority. The staff also remember little things, for instance, my mum is blind, and her food is always served cut up to make it easier to eat, might not sound like much, but so important to my mum.
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Review of
Bickerley Green
from Valerie E (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My review covers the last two and a half years my mother has been a resident at Bickerley. The care she has received has been amazing, notifying me immediately of any problems regarding her health and well-being. To her, the staff have become a very close family, extending to some of their family. When
visiting, feel that I also belong having made friends with the staff. Feel at home as it is my mother’s “home”.
Thank you, everyone.
Thank you, everyone.
Reply from Tracy Flint, Manager at Bickerley GreenThank you for taking the time to leave this review; it's lovely to hear that your mother is so settled and happy here.
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Review of
Bickerley Green
from A O (Daughter of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum is a current resident at Bickerley Green and was nervous about going into a nursing home. The staff here are so caring, kind and attentive and have helped her settle in really well. They’re so reassuring and supportive to Mum, myself and my brother. What a lovely nursing home. It’s lovely and
clean, bright and welcoming with lots of activities on offer for the residents. The food is great and Mum loves her room and feels safe and cared for. Thank you to everyone at Bickerley Green for your kindness and care.
Reply from Tracy Flint, Manager at Bickerley GreenThank you so much for your lovely review and words. Glad to hear Mum enjoys the food! Best wishes from all at Bickerley Green.
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Review of
Bickerley Green
from Shayne G (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Bickerley Green Nursing Facility cared for my mother for the last 3 years of her life. I cannot recommend them highly enough. The staff were all absolutely incredible. The nursing staff and carers were professional always aware of how she was. My mother was treated with care, patience and the most amazing
kindness that went above and beyond. A welcoming kindness and politeness that was extended to family and friends when they visited her or phoned.
The home was always clean and tidy, as was she and all her clothes. The kitchen served balanced food that was adapted to her needs when necessary and even a birthday cake on her birthday.
The home also exerted themselves in making sure the residents were entertained with activities, garden parties and outings. They thought of everything.
There was never any doubt about how much my mother liked all of the staff and how truly happy she was and the total peace of mind I felt knowing how well she was treated.
Thank you all at Bickerley Green.
The home was always clean and tidy, as was she and all her clothes. The kitchen served balanced food that was adapted to her needs when necessary and even a birthday cake on her birthday.
The home also exerted themselves in making sure the residents were entertained with activities, garden parties and outings. They thought of everything.
There was never any doubt about how much my mother liked all of the staff and how truly happy she was and the total peace of mind I felt knowing how well she was treated.
Thank you all at Bickerley Green.
Reply from Tracy Flint, Manager at Bickerley GreenThank you for taking the time to leave us such a positive review about the care your mum received here at Bickerley Green - I will pass your lovely words on to the staff here best wishes all at Bickerley Green
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Frequently Asked Questions about Hampshire County Council
Costs for care homes owned by Hampshire County Council
Average costs per week for care homes owned by Hampshire County Council by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Hampshire County Council, based on 1 out of 18 settings.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Residential Care | £1,089 |
| Residential Dementia Care | £1,089 |
| Nursing Care | £1,245 |
| Nursing Dementia Care | £1,245 |
| All Care Types | £1,089 |
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
How many Care Homes does Hampshire County Council own?
Hampshire County Council own 18 Care Homes.
Which Hampshire County Council Care Homes have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampshire County Council to verify any information. View our terms and conditions.