Willow Court

Charlton Road, Andover SP10 3JY

Group: Hampshire County Council

Person in charge: Joanne Badby (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Local Authority Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 66

Rooms with ensuite WC: 66

Latest Care Quality Commission* Report on Willow Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.3 (maximum of 10) for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Willow Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.265 for Willow Court is calculated as follows: ( (11 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 34 Ratings = 4.265

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.076 Points relating to the number of positive Reviews for Willow Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 1 Reviews ÷ 13.2 Target = 0.076

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.3 Willow Court has a Review Score of 7.3 (7.341) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Court?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Court

  • Daughter of Resident/Service User
    2
  • Private Carer of Resident/Service User
    1

My mother was admitted from hospital Kingfisher ward and spent the last three weeks of her life over the Christmas and New Year period in Willow Court. Though this was a daunting experience for her she soon was made to feel welcome and reassured by staff.
Her condition deteriorated over this time and the staff responded appropriately to the changing situation. There were several occasions when a GP was needed and the staff were quick to respond.
Both staff and Doctors were very caring, understanding and supportive with the appropriate and realistic treatment given to make her end of life as comfortable and as peaceful as possible.
There were times when we/mum had to wait a while for the cares to respond which can be distressing but good care was given as soon as possible.
Your kindness and compassion to Mum and us as relatives and friends was comforting and made what was a very difficult time more bearable.
Thank you to all.

How likely would you be to recommend Willow Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Decent care and commitment given from staff from what I have seen. I have worked in the most expensive care homes and posh care homes but the care here is better than those ones as here they seem to genuinely care.

How likely would you be to recommend Willow Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   4.1 out of 5

Sadly my beautiful mother passed away after along illness, on Friday the 5th of February. She has been cared for by the wonderful staff at Willow Court. I would just like to thank them all from the bottom of my heart. Their kindness and professionalism is second to none. I would recommend Willow Court nursing home to anyone who might need a nursing home. I have been in a number of homes to do with my job and think this is the best home. The care the staff have given is also extended to me and my family not just my mother. Once again thank you. Before mother went to Willow Court she was in another home and I was not at all happy with her care there. I had to make several complaints, which were never resolved, but at Willow I have not had to complain once and she has lived there for four years. The quality for the home is also very good, very clean and bright which I believe helps the residents settle, they are always looking for new ideas for activities and do fun raising to support the activities.

How likely would you be to recommend Willow Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

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