Charlton Road, Andover SP10 3JY
Group: Hampshire County Council
Person in charge: Joanne Badby (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Local Authority Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 66
Rooms with ensuite WC: 66
Latest Care Quality Commission* Report on Willow Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Willow Court has a Review Score of 6 (6.034)
The Review Score of 6 (maximum of 10) for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Willow Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Willow Court is calculated as follows: ( (9 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.701 Points relating to the number of positive Reviews for Willow Court is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 = 3.25 then divided by 2 = 1.625
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13.2 Target = 0.152 , then divided by 2 = 0.076
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Emily M (Private Carer of Resident) on Friday 27 May 2016. Relates to May 2016.
Decent care and commitment given from staff from what I have seen. I have worked in the most expensive care homes and posh care homes but the care here is better than those ones as here they seem to genuinely care.
How likely would you be to recommend Willow Court? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Excellent
Review submitted from a Website Submission by Angela (Daughter of Resident) on Tuesday 9 February 2016. Relates to February 2016.
Sadly my beautiful mother passed away after along illness, on Friday the 5th of February. She has been cared for by the wonderful staff at Willow Court. I would just like to thank them all from the bottom of my heart. Their kindness and professionalism is second to none. I would recommend Willow Court nursing home to anyone who might need a nursing home. I have been in a number of homes to do with my job and think this is the best home. The care the staff have given is also extended to me and my family not just my mother. Once again thank you. Before mother went to Willow Court she was in another home and I was not at all happy with her care there. I had to make several complaints, which were never resolved, but at Willow I have not had to complain once and she has lived there for four years. The quality for the home is also very good, very clean and bright which I believe helps the residents settle, they are always looking for new ideas for activities and do fun raising to support the activities.
How likely would you be to recommend Willow Court? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Willow Court