Group: Hampshire County Council
Person in charge: Jacqueline Milford (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Local Authority Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 60
Latest Care Quality Commission* Report on Bickerley Green: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.5 (maximum of 10) for Bickerley Green is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Bickerley Green in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.909 for Bickerley Green is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.542 Points relating to the number of positive Reviews for Bickerley Green is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083 , then divided by 2 = 0.042
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bickerley Green has a Review Score of 6.5 (6.451) from 1 Reviews
Review submitted from a Website Submission by Hazel B (Daughter of Resident) on Monday 25 July 2016. Relates to July 2016.
I just spent a few days visiting my elderly parents in Bickerley Green. Without exception, I found the staff cheerful, patient and caring. Many of the patients can be demanding often for reasons beyond their control, but I never heard the slightest sign of impatience from any staff member. They work as a team, sharing a laugh and helping one another.
There were also a number of extras to cheer things up: photos and artwork on the walls, musical instruments, crayons and colouring in books, a well kept garden with bird feeders, and chairs and tables, and so on. I feel great peace of mind knowing my parents are getting far better care at Bickerley Green than anything I could offer them.
How likely would you be to recommend Bickerley Green? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Bickerley Green
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